Wings of Valor Delivery Update - // Updated //

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Update 3/21 @ 4:40 p.m. PT - We've received multiple reports from players who didn't think they had the wings but hadn't checked the mail/message icon that is visible in game in the lower left-hand corner. The Message will be titled, "RoS Preorder: Wings of Valor".

Please keep in mind that you should be able to acquire the Wings as soon as the upgrade has been processed - with that said digital transactions can take upwards of 72 hours to complete. It doesn't usually always take that long for a transaction to process, but it can.

If you upgraded over 72 hours ago, and are still not seeing the notification for the Wings in the mail/message icon - please try one or all of the following:

  • Create a new character
  • Close the game down, and restart the Desktop App
  • Reset the Password

If these steps do not do the trick for you, please reach out to us via our Support Portal. Thank you!


Update 3/21 @ 11:00 a.m. PT - For players who prepurchased early, your Wings of Valor are now in transit and should be delivered to everyone soon. Some of you may have already received your wings, for others it may take a bit more time.

Once your Wings of Valor have been delivered, claiming them is easy. Simply log into the game on any one of your heroes and look for a small mail icon in the lower left of the screen (if you're already in the game, you may need to log out and then back in). Click the mail icon to open the delivery window, select the Wings of Valor, and then click "Claim." The wings will appear in your hero's inventory and can be equipped immediately by right-clicking on the item's icon.

If you've purchased the game and have not received your Wings of Valor in the next hour or so, please respond here so that we can continue to troubleshoot.

Thank you so much for your patience!


Hey everyone!

Quick update on the Wings of Valor delivery.

Early this afternoon, we ran a special script to award eligible players who have digitally prepurchased Reaper of Souls their Wings of Valor. This script completed this afternoon around approximately 5:00 pm PT. Shortly after this script was run, we uncovered an issue that affected the delivery of the Wings of Valor for certain players. As a result, depending on when you digitally prepurchased the game, you may or may not have already received your wings.

Here's how everything breaks down:

  • Players who prepurchased Reaper of Souls before the script completed this afternoon will experience a delay in the delivery of their Wings of Valor. We’ve already developed a fix for this delay; however, we anticipate that the secondary script we’ll need to run to get the wings delivered to everyone will not complete until tomorrow morning (Pacific Time) at the earliest. We don’ t yet have an exact ETA to share for when the wings for this groups of players will be delivered, but we’ll be sure to provide an update in this thread as soon as we do.

  • Players who digitally prepurchased Reaper of Souls after the script completed should experience no delay in the delivery of their Wings of Valor and can immediately redeem the item in-game. Similarly, any player who prepurchases Reaper of Souls going forward or claims a retail game key on or before March 31, 2014 will also be able to redeem the wings right away.

We sincerely apologize for this inconvenience and will be sure to keep everyone updated as we work to get you your sparkly spoils. Thank you to all those who submitted reports!
That Q&A Session is going to be fun for you on launch day.... "Why can't I play RoS?"
so this is what took you all day? you guys are seriously incompetent.
So I guess that as soon as you discovered this error, you failed to inform anyone until almost 3 hours later? wow *facepalm*
If you'd have told us 3 hours before, when it'd finished, I wouldn't be so annoyed.
In other words, never pre-order until the last day before release.
They were playing roshambo to see who would need to bite the bullet and post on the forums.
That's just great. So the lot of us who pre-ordered RoS in good faith get screwed, and the people who JUST READ that they'd be getting wings today, can buy them right now and get to have them. Are you people even serious?
I just want my wings....ffs
Wow that is completely unprofessional on your part. Moral of the story never prepurchase anything from blizzard early. Always wait till the last minute or they will screw something up. Good job on waiting on write the script all the way until today btw.

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