3/31: Cox Disconnections

Technical Support
1 2 3 26 Next
Hello,

We're seeing reports of players using Cox getting disconnected when connecting to their realm.

We'd like to get some more information on what's going on. If you use Cox and are getting disconnected, please provide the following:

Can you post some network information?

  • Location (City, State):
  • Traceroute to server:
  • Pathping to server:
  • ______________________________
    Monday - Friday, 7am - 4pm Pacific Time
    Rate me! Click here!
    Cox, VA
    COX, VA
    Cox: Phoenix, AZ - those traceroute and pathping links you provided are not even working for me...
    What about error code 395002? what about us that done have connection issues but cannot get logged in because our hero list wont load? Why are we being ignored?

    And yes, ive restarted my clients, etc.
    Topeka,KS

    Tracing route to 12.129.209.68 over a maximum of 30 hops

    1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
    2 * * * Request timed out.
    3 14 ms 7 ms 13 ms 70.183.70.233
    4 26 ms 24 ms 38 ms ip70-183-65-25.ks.ks.cox.net [70.183.65.25]
    5 21 ms 22 ms 20 ms wichsysr02.rd.ks.cox.net [70.183.71.10]
    6 25 ms 29 ms 26 ms chgobprj01-ae2.0.rd.ch.cox.net [68.1.0.216]
    7 40 ms 42 ms 42 ms xe-5-3-0.edge3.Chicago3.Level3.net [4.53.96.49]
    8 41 ms 42 ms 40 ms vlan52.ebr2.Chicago2.Level3.net [4.69.138.190]
    9 36 ms 35 ms 48 ms ae-205-3605.edge4.Chicago2.Level3.net [4.69.158.145]
    10 55 ms 55 ms 56 ms 192.205.37.149
    11 82 ms 81 ms 80 ms cr1.cgcil.ip.att.net [12.122.133.34]
    12 98 ms 96 ms 95 ms cr2.dvmco.ip.att.net [12.122.31.85]
    13 88 ms 87 ms 87 ms cr1.slkut.ip.att.net [12.122.30.25]
    14 86 ms 106 ms 88 ms cr2.la2ca.ip.att.net [12.122.30.30]
    15 88 ms 88 ms 88 ms gar20.la2ca.ip.att.net [12.122.128.181]
    16 84 ms 83 ms 83 ms 12-122-254-234.attens.net [12.122.254.234]
    17 89 ms 109 ms 101 ms 206.16.68.46
    18 88 ms 88 ms 90 ms 12.129.199.178
    19 89 ms 87 ms 87 ms 12.129.209.68

    Trace complete.
    Not sure how to get the traceroute and pathping but we have COX as well and are having issues in Tulsa, Oklahoma

    edit: got the tracert

    Tracing route to 12.129.209.68 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 8 ms 7 ms 7 ms 10.34.32.1
    3 8 ms 7 ms 9 ms COX-68-12-19-18-static.coxinet.net [68.12.19.18]
    4 11 ms 8 ms 12 ms COX-68-12-19-8-static.coxinet.net [68.12.19.8]
    5 38 ms 38 ms 37 ms maribprj01-ae1.0.rd.at.cox.net [68.1.0.41]
    6 83 ms 87 ms 83 ms ATLIX-56M1.BB.Peach.Net [198.32.132.17]
    7 * * * Request timed out.
    8 30 ms 27 ms 41 ms ATT [4.68.62.230]
    9 66 ms 63 ms 63 ms cr2.dlstx.ip.att.net [12.123.16.110]
    10 57 ms 59 ms 55 ms cr2.la2ca.ip.att.net [12.122.28.178]
    11 58 ms 60 ms 61 ms gar29.la2ca.ip.att.net [12.122.129.241]
    12 58 ms 61 ms 60 ms 12-122-254-238.attens.net [12.122.254.238]
    13 52 ms 55 ms 57 ms 206.16.68.46
    14 56 ms 60 ms 57 ms 12.129.199.178
    15 56 ms 67 ms 58 ms 12.129.209.68

    Trace complete.

    edited again for Pathping:

    Tracing route to 12.129.209.68 over a maximum of 30 hops

    0 TheGrove [192.168.1.2]
    1 192.168.1.1
    2 10.34.32.1
    3 COX-68-12-19-18-static.coxinet.net [68.12.19.18]
    4 COX-68-12-19-8-static.coxinet.net [68.12.19.8]
    5 chgobprj01-ae3.0.rd.ch.cox.net [68.1.2.164]
    6 xe-5-3-0.edge3.Chicago3.Level3.net [4.53.96.49]
    7 vlan52.ebr2.Chicago2.Level3.net [4.69.138.190]
    8 ae-208-3608.edge4.Chicago2.Level3.net [4.69.158.157]
    9 192.205.37.149
    10 cr1.cgcil.ip.att.net [12.122.133.34]
    11 cr2.dvmco.ip.att.net [12.122.31.85]
    12 cr1.slkut.ip.att.net [12.122.30.25]
    13 cr2.la2ca.ip.att.net [12.122.30.30]
    14 gar20.la2ca.ip.att.net [12.122.128.181]
    15 12.122.251.190
    16 206.16.68.46
    17 12.129.199.178
    18 12.129.209.68

    Computing statistics for 450 seconds...
    COX, VA

    Not really sure what they're doing down at cox but at around 2:30 est is usually when the line cuts out very briefly on a daily basis.
    395002 first!
    how do you get command window up with windows 8 lol...

    I have cox and I am in irvine CA
    Cox, Vegas

    1 <1 ms <1 ms <1 ms 192.168.0.133
    2 7 ms 7 ms 7 ms 10.95.0.1
    3 8 ms 7 ms 7 ms 24-234-16-81.ptp.lvcm.net [24.234.16.81]
    4 8 ms 9 ms 8 ms 24-234-6-237.ptp.lvcm.net [24.234.6.237]
    5 7 ms 7 ms 8 ms 24-234-6-250.ptp.lvcm.net [24.234.6.250]
    6 29 ms 21 ms 27 ms dllsdsrc02-pos0901.rd.dl.cox.net [68.1.0.149]
    7 21 ms 20 ms 14 ms xe-5-1-0.edge2.LosAngeles9.Level3.net [4.53.230.89]
    8 31 ms 31 ms 31 ms vlan70.csw2.LosAngeles1.Level3.net [4.69.144.126]
    9 18 ms 17 ms 24 ms ae-71-71.ebr1.LosAngeles1.Level3.net [4.69.137.5]
    10 15 ms 16 ms 14 ms ae-6-6.ebr1.Tustin1.Level3.net [4.69.153.222]
    11 20 ms 22 ms 22 ms ae-107-3507.bar2.Tustin1.Level3.net [4.69.158.106]
    12 35 ms 27 ms 27 ms 192.205.37.145
    13 30 ms 35 ms 24 ms cr2.la2ca.ip.att.net [12.122.129.106]
    14 23 ms 23 ms 23 ms gar29.la2ca.ip.att.net [12.122.129.241]
    15 30 ms 31 ms 29 ms 12.122.251.190
    16 16 ms 17 ms 16 ms 206.16.68.46
    17 31 ms 31 ms 23 ms 12.129.199.178
    18 31 ms 33 ms 32 ms 12.129.209.68
    Cox, VA

    Tracing route to 12.129.209.68 over a maximum of 30 hops

    1 1 ms <1 ms <1 ms 192.168.0.1
    2 8 ms 7 ms 8 ms 10.4.16.1
    3 10 ms 8 ms 8 ms ip68-100-3-121.dc.dc.cox.net [68.100.3.121]
    4 7 ms 7 ms 7 ms ip68-100-2-33.dc.dc.cox.net [68.100.2.33]
    5 8 ms 7 ms 7 ms mrfddsrj01gex070003.rd.dc.cox.net [68.100.0.141]
    6 * * * Request timed out.
    7 10 ms 43 ms 9 ms 209.48.42.61
    8 9 ms 9 ms 7 ms 207.88.15.54.ptr.us.xo.net [207.88.15.54]
    9 12 ms 9 ms 9 ms 206.111.0.90.ptr.us.xo.net [206.111.0.90]
    10 82 ms 79 ms 79 ms cr2.wswdc.ip.att.net [12.122.81.250]
    11 76 ms 103 ms 83 ms cr1.cgcil.ip.att.net [12.122.18.21]
    12 81 ms 79 ms 80 ms cr2.dvmco.ip.att.net [12.122.31.85]
    13 80 ms 80 ms 79 ms cr1.slkut.ip.att.net [12.122.30.25]
    14 80 ms 79 ms 80 ms cr2.la2ca.ip.att.net [12.122.30.30]
    15 77 ms 77 ms 78 ms gar20.la2ca.ip.att.net [12.122.128.181]
    16 78 ms 79 ms 79 ms 12-122-254-234.attens.net [12.122.254.234]
    17 77 ms 77 ms 77 ms mdf001c7613r0003-gig-12-1.lax1.attens.net [12.129.193.254]
    18 77 ms 77 ms 77 ms 12.129.209.68

    Trace complete.

    Tracing route to 12.129.209.68 over a maximum of 30 hops

    0 Joel-PC.dc.dc.cox.net [192.168.0.104]
    1 192.168.0.1
    2 10.4.16.1
    3 ip68-100-3-121.dc.dc.cox.net [68.100.3.121]
    4 ip68-100-2-33.dc.dc.cox.net [68.100.2.33]
    5 mrfddsrj01gex070003.rd.dc.cox.net [68.100.0.141]
    6 68.1.4.246
    7 209.48.42.61
    8 207.88.15.54.ptr.us.xo.net [207.88.15.54]
    9 206.111.0.90.ptr.us.xo.net [206.111.0.90]
    10 cr2.wswdc.ip.att.net [12.122.81.250]
    11 cr1.cgcil.ip.att.net [12.122.18.21]
    12 cr2.dvmco.ip.att.net [12.122.31.85]
    13 cr1.slkut.ip.att.net [12.122.30.25]
    14 cr2.la2ca.ip.att.net [12.122.30.30]
    15 gar20.la2ca.ip.att.net [12.122.128.181]
    16 12-122-254-234.attens.net [12.122.254.234]
    17 mdf001c7613r0003-gig-12-1.lax1.attens.net [12.129.193.254]
    18 12.129.209.68

    Computing statistics for 450 seconds...
    Phoenix, Arizona

    Tracing route to 12.129.209.68 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms xxxxxxxxxxx
    2 34 ms 15 ms 7 ms 10.53.0.1
    3 7 ms 11 ms 7 ms 172.21.0.162
    4 11 ms 11 ms 7 ms 70.169.74.152
    5 11 ms 10 ms 16 ms mcdldsrj01-ae2.0.rd.ph.cox.net [70.169.76.225]
    6 8 ms 9 ms 7 ms ae57.bar2.Phoenix1.Level3.net [4.28.82.53]
    7 28 ms 30 ms 30 ms ae-4-4.ebr2.LosAngeles1.Level3.net [4.69.133.38]
    8 18 ms 19 ms 19 ms ae-72-72.csw2.LosAngeles1.Level3.net [4.69.137.22]
    9 20 ms 21 ms 21 ms ae-73-73.ebr3.LosAngeles1.Level3.net [4.69.137.37]
    10 19 ms 19 ms 21 ms ae-7-7.ebr2.Tustin1.Level3.net [4.69.153.226]
    11 26 ms 21 ms 23 ms ae-206-3606.bar2.Tustin1.Level3.net [4.69.158.118]
    12 26 ms 27 ms 27 ms 192.205.37.145
    13 23 ms 22 ms 23 ms cr1.la2ca.ip.att.net [12.122.128.102]
    14 20 ms 21 ms 21 ms gar20.la2ca.ip.att.net [12.122.128.181]
    15 24 ms 24 ms 23 ms 12-122-254-234.attens.net [12.122.254.234]
    16 23 ms 22 ms 42 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
    17 25 ms 25 ms 25 ms 12.129.199.178
    18 24 ms 25 ms 25 ms 12.129.209.68

    Trace complete.

    Pathping

    Tracing route to 12.129.209.68 over a maximum of 30 hops

    0 xxxxxxxx.ph.cox.net [xxxxxxxx]
    1 xxxxxxxxxxxx
    2 10.53.0.1
    3 172.21.0.162
    4 70.169.74.152
    5 mcdldsrj01-ae2.0.rd.ph.cox.net [70.169.76.225]
    6 ae57.bar2.Phoenix1.Level3.net [4.28.82.53]
    7 ae-4-4.ebr2.LosAngeles1.Level3.net [4.69.133.38]
    8 ae-72-72.csw2.LosAngeles1.Level3.net [4.69.137.22]
    9 ae-73-73.ebr3.LosAngeles1.Level3.net [4.69.137.37]
    10 ae-7-7.ebr2.Tustin1.Level3.net [4.69.153.226]
    11 ae-206-3606.bar2.Tustin1.Level3.net [4.69.158.118]
    12 192.205.37.145
    13 cr1.la2ca.ip.att.net [12.122.128.102]
    14 gar20.la2ca.ip.att.net [12.122.128.181]
    15 12-122-254-234.attens.net [12.122.254.234]
    16 mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
    17 12.129.199.178
    18 12.129.209.68

    Computing statistics for 450 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 xxxxxxxx.ph.cox.net [xxxxxx]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% xxxxxxx
    0/ 100 = 0% |
    2 7ms 0/ 100 = 0% 0/ 100 = 0% 10.53.0.1
    0/ 100 = 0% |
    3 8ms 0/ 100 = 0% 0/ 100 = 0% 172.21.0.162
    0/ 100 = 0% |
    4 11ms 0/ 100 = 0% 0/ 100 = 0% 70.169.74.152
    0/ 100 = 0% |
    5 9ms 0/ 100 = 0% 0/ 100 = 0% mcdldsrj01-ae2.0.rd.ph.cox.net [70.169.76.225]
    0/ 100 = 0% |
    6 11ms 0/ 100 = 0% 0/ 100 = 0% ae57.bar2.Phoenix1.Level3.net [4.28.82.53]
    0/ 100 = 0% |
    7 45ms 33/ 100 = 33% 33/ 100 = 33% ae-4-4.ebr2.LosAngeles1.Level3.net [4.69.133.38]
    0/ 100 = 0% |
    8 45ms 33/ 100 = 33% 33/ 100 = 33% ae-72-72.csw2.LosAngeles1.Level3.net [4.69.137.22]
    0/ 100 = 0% |
    9 45ms 34/ 100 = 34% 34/ 100 = 34% ae-73-73.ebr3.LosAngeles1.Level3.net [4.69.137.37]
    0/ 100 = 0% |
    10 47ms 34/ 100 = 34% 34/ 100 = 34% ae-7-7.ebr2.Tustin1.Level3.net [4.69.153.226]
    0/ 100 = 0% |
    11 50ms 33/ 100 = 33% 33/ 100 = 33% ae-206-3606.bar2.Tustin1.Level3.net [4.69.158.118]
    0/ 100 = 0% |
    12 26ms 0/ 100 = 0% 0/ 100 = 0% 192.205.37.145
    7/ 100 = 7% |
    13 --- 100/ 100 =100% 93/ 100 = 93% cr1.la2ca.ip.att.net [12.122.128.102]
    0/ 100 = 0% |
    14 --- 100/ 100 =100% 93/ 100 = 93% gar20.la2ca.ip.att.net [12.122.128.181]
    0/ 100 = 0% |
    15 --- 100/ 100 =100% 93/ 100 = 93% 12-122-254-234.attens.net [12.122.254.234]
    0/ 100 = 0% |
    16 --- 100/ 100 =100% 93/ 100 = 93% mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
    0/ 100 = 0% |
    17 --- 100/ 100 =100% 93/ 100 = 93% 12.129.199.178
    0/ 100 = 0% |
    18 24ms 7/ 100 = 7% 0/ 100 = 0% 12.129.209.68

    Trace complete.
    Cox Louisiana same problem in the game for 1-5 mins disconnected all they way out to login
    Cox Louisiana / Central
    Phoenix, Arizona

    Tracing route to 12.129.209.68 over a maximum of 30 hops

    1 28 ms 7 ms 8 ms 10.129.240.1
    2 8 ms 8 ms 10 ms 172.21.0.240
    3 11 ms 11 ms 7 ms 70.169.74.56
    4 8 ms 8 ms 10 ms 70.169.75.153
    5 9 ms 11 ms 11 ms ae56.bar1.Phoenix1.Level3.net [4.31.188.61]
    6 10 ms 9 ms 9 ms ae-0-11.bar2.Phoenix1.Level3.net [4.69.148.114]
    7 30 ms 22 ms 21 ms ae-4-4.ebr2.LosAngeles1.Level3.net [4.69.133.38]
    8 20 ms 21 ms 21 ms ae-62-62.csw1.LosAngeles1.Level3.net [4.69.137.18]
    9 31 ms 21 ms 22 ms ae-63-63.ebr3.LosAngeles1.Level3.net [4.69.137.33]
    10 19 ms 20 ms 26 ms ae-7-7.ebr2.Tustin1.Level3.net [4.69.153.226]
    11 20 ms 19 ms 19 ms ae-205-3605.bar2.Tustin1.Level3.net [4.69.158.114]
    12 23 ms 23 ms 23 ms 192.205.37.145
    13 23 ms 23 ms 24 ms cr1.la2ca.ip.att.net [12.122.128.102]
    14 25 ms 49 ms 22 ms gar20.la2ca.ip.att.net [12.122.128.181]
    15 21 ms 22 ms 22 ms 12-122-254-234.attens.net [12.122.254.234]
    16 39 ms 24 ms 30 ms 206.16.68.46
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 84 ms 80 ms 92 ms 12.129.209.68

    Trace complete.

    edited to add ping...

    Tracing route to 12.129.209.68 over a maximum of 30 hops

    0 Tara [192.168.0.11]
    1 10.129.240.1
    2 172.21.0.240
    3 70.169.74.56
    4 70.169.75.153
    5 ae56.bar1.Phoenix1.Level3.net [4.31.188.61]
    6 ae-0-11.bar2.Phoenix1.Level3.net [4.69.148.114]
    7 ae-4-4.ebr2.LosAngeles1.Level3.net [4.69.133.38]
    8 ae-62-62.csw1.LosAngeles1.Level3.net [4.69.137.18]
    9 ae-63-63.ebr3.LosAngeles1.Level3.net [4.69.137.33]
    10 ae-7-7.ebr2.Tustin1.Level3.net [4.69.153.226]
    11 ae-205-3605.bar2.Tustin1.Level3.net [4.69.158.114]
    12 192.205.37.145
    13 cr1.la2ca.ip.att.net [12.122.128.102]
    14 gar20.la2ca.ip.att.net [12.122.128.181]
    15 12-122-254-234.attens.net [12.122.254.234]
    16 206.16.68.46
    17 12.129.199.178
    18 12.129.209.68

    Computing statistics for 450 seconds...
    Cox, Scottsdale, AZ
    Cox, Oceanside, CA

    TraceRT:

    Tracing route to 12.129.209.68 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms [192.168.1.1]
    2 7 ms 7 ms 7 ms 10.177.0.1
    3 9 ms 7 ms 9 ms vistcmtk04-gex030001.sd.sd.cox.net [68.6.12.42]
    4 * * * Request timed out.
    5 9 ms 10 ms 9 ms fed1sysc01-gex0901.sd.sd.cox.net [68.6.8.100]
    6 36 ms 37 ms 37 ms sanjbprj01-ae0.0.rd.sj.cox.net [68.1.5.184]
    7 28 ms 29 ms 30 ms xe-7-0-2.edge1.SanJose3.Level3.net [4.53.208.201]
    8 39 ms 38 ms 37 ms ae-4-90.edge2.SanJose1.Level3.net [4.69.152.207]
    9 45 ms 47 ms 47 ms 192.205.32.209
    10 65 ms 63 ms 63 ms cr1.sffca.ip.att.net [12.122.114.6]
    11 64 ms 67 ms 67 ms cr1.la2ca.ip.att.net [12.122.3.122]
    12 52 ms 56 ms 55 ms gar20.la2ca.ip.att.net [12.122.128.181]
    13 62 ms 64 ms 61 ms 12-122-254-238.attens.net [12.122.254.238]
    14 57 ms 54 ms 55 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
    15 55 ms 56 ms 54 ms 12.129.199.178
    16 60 ms 60 ms 54 ms 12.129.209.68

    Trace complete.

    Pathping:

    Tracing route to 12.129.209.68 over a maximum of 30 hops

    0 ************ [192.168.1.134]
    1 ********** [192.168.1.1]
    2 10.177.0.1
    3 vistcmtk04-gex030001.sd.sd.cox.net [68.6.12.42]
    4 * * *
    Computing statistics for 75 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 ************* [192.168.1.134]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% **************[192.168.1.1]
    0/ 100 = 0% |
    2 7ms 0/ 100 = 0% 0/ 100 = 0% 10.177.0.1
    0/ 100 = 0% |
    3 8ms 0/ 100 = 0% 0/ 100 = 0% vistcmtk04-gex030001.sd.sd.cox.net [68.6.12.42]

    Trace complete.
    Cox, Vienna, VA

    Tracing route to 12.129.209.68 over a maximum of 30 hops

    1 2 ms 1 ms 1 ms buffalo.setup [192.168.11.1]
    2 * * * Request timed out.
    3 17 ms 11 ms 7 ms ip68-100-3-5.dc.dc.cox.net [68.100.3.5]
    4 14 ms 7 ms 9 ms 68.100.0.142
    5 9 ms 8 ms 8 ms mrfddsrj01gex070003.rd.dc.cox.net [68.100.0.141]
    6 9 ms 8 ms 11 ms 68.1.4.246
    7 9 ms 10 ms 8 ms 209.48.42.61
    8 13 ms 10 ms 8 ms 207.88.15.54.ptr.us.xo.net [207.88.15.54]
    9 13 ms 11 ms 12 ms 206.111.0.90.ptr.us.xo.net [206.111.0.90]
    10 79 ms 79 ms 83 ms cr2.wswdc.ip.att.net [12.122.81.250]
    11 107 ms 82 ms 83 ms cr1.cgcil.ip.att.net [12.122.18.21]
    12 78 ms 80 ms 78 ms cr2.dvmco.ip.att.net [12.122.31.85]
    13 83 ms 95 ms 83 ms cr1.slkut.ip.att.net [12.122.30.25]
    14 81 ms 83 ms 83 ms cr2.la2ca.ip.att.net [12.122.30.30]
    15 76 ms 77 ms 79 ms gar20.la2ca.ip.att.net [12.122.128.181]
    16 81 ms 80 ms 78 ms 12.122.251.190
    17 119 ms 99 ms 81 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.12
    9.193.250]
    18 77 ms 79 ms 77 ms 12.129.199.178
    19 80 ms 77 ms 77 ms 12.129.209.68

    Trace complete.

    Join the Conversation

    Return to Forum