How to change the SMS phone number?

Technical Support

How do I go about changing my registered SMS phone number if I no longer have that phone?

I have a number registered on my account that I've not had access to in a couple years now (or when ever it was that I turned it off) and have a new cell number that I want to add to my account, or change the old number to the new one.

But when I try to change the old SMS number the system tells me that it needs to verify who I am by sending a text to the registered number. Well... Duh... If I need to change the number it's likely because I no longer have access to the old number.

I do have a physical authenticator but apparently that's not enough to allow me to change my cell phone number.

So, how do I go about changing my registered SMS cell phone number with when I no longer have access to the phone/number that I used when registering it on the site?

I'm afraid you'll need to submit a support ticket as we aren't able to assist with this sort of thing here in a public forum.

This support article will lead you through the process of submitting a ticket, requesting a call back, or entering into a live web chat session..

I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time
Saturday 10 am - 7 pm Pacific Time
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I already changed to my new phone number.
Thank you your help.
You can close this ticket.
how did you do it
12/10/2017 01:16 PMPosted by Glitch
how did you do it

You have to contact Support like the Blue post said. The menu options have changed since then though. If you have the old phone, you can change remove SMS Protect and then switch to a new one.

If you need help with it, click the button to select a contact channel.

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