Unable to enter Desolate Sands area

Technical Support
1 2 3 7 Next
I have tried using the transporter and coming in thru the waterway from the SE. The moment I try to enter the area either a)the image freezes but I can still hear sounds, including my characters footsteps if I use my movement keys. I can use my town portal via hotkey but I have to minimize the game (I play in full screen mode) then bring it back up in order to get fully loaded into Bastion Keep. b)I get stuck at load screen when trying to port into the area but again I can still hear sounds including my characters movement and can use the hotkey to town portal. Again I have to minimize to desktop then bring the game back up to get it to load properly. Using my town portal to go back results in the same problem as using the transporter.

Taking the long hike from the waterway results in everything freezing the moment I encounter any mobs. Again I still have sound and can use hotkey to town portal out. Same minimize to desktop then bring game back up to active in the Keep after.

This makes it impossible for me to finish the bounties in Act II because of this.

Also, I had a similar problem in the Paths of the Drowned area earlier. Since it did allow me to fully load from the teleporter I was able to portal out of the area that was freezing up and skirt around it. Unfortunately for the Desolate Sands area there doesn't seem to be a way to 'sneak' around the problem spot to get in.
Kithhurrn,

Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

______________________________________________________________
I'm available in the forums Monday - Friday 6:30 am - 3:30 pm Pacific Time,
Feedback? - https://www.surveymonkey.com/s/Omrakos
Sure thing Omrakos ;p. dxdiag pasted below. Hope it helps.

------------------
System Information
------------------
Time of this report: 5/14/2015, 18:24:57
Machine name: WOLF-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150316-1654)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 05/10/11 10:28:31 Ver: 08.00.15
Processor: Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz (8 CPUs), ~3.2GHz
Memory: 8192MB RAM
Available OS Memory: 8184MB RAM
Page File: 3965MB used, 12399MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 5700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x68BE)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68BE&SUBSYS_29801682&REV_00
Display Memory: 4095 MB
Dedicated Memory: 1010 MB
Shared Memory: 3085 MB
Current Mode: 1920 x 1080 (32 bit) (120Hz)
Monitor Name: Acer GD245HQ (Digital)
Monitor Model: Acer GD235HZ
Monitor Id: ACR0125
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1333 (English)
Driver Version: 14.502.1014.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/19/2015 21:48:34, 1357168 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2BFE-11CF-0770-8A09BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68BE
SubSys ID: 0x29801682
Revision ID: 0x0000
Driver Strong Name: oem54.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:14.502.1014.0:pci\ven_1002&dev_68be
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (2- Plantronics GameCom 780)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_047F&PID_C010&REV_0100&MI_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: PLTGC.sys
Driver Version: 7.00.0008.2157 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/4/2011 17:47:58, 1327104 bytes
Other Files:
Driver Provider: C-Media Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_104383C0&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7443 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/24/2015 13:30:44, 4408792 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_104383C0&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7443 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/24/2015 13:30:44, 4408792 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_104383C0&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7443 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/24/2015 13:30:44, 4408792 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (2- Plantronics GameCom 780)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: PLTGC.sys
Driver Version: 7.00.0008.2157 (English)
Driver Attributes: Final Retail
Date and Size: 11/4/2011 17:47:58, 1327104 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: G13
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC21C
FF Driver: n/a

Device Name: Gaming Keyboard G110
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC22A
FF Driver: n/a

Device Name: Gaming Keyboard G110
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC22A
FF Driver: n/a

Device Name: G110 G-keys
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC22B
FF Driver: n/a

Device Name: G110 G-keys
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC22B
FF Driver: n/a

Device Name: Logitech G13 Joystick
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC2AB
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: Cordless Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: Cordless Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: Plantronics GameCom 780
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x047F, 0xC010
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3A36
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC22A
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC22B
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC232
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC231
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Logitech HID-compliant Unifying Mouse
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid\vid_046d&class_00000004
| Upper Filters: LMouFilt
| Lower Filters: LHidFilt
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 418.2 GB
Total Space: 476.8 GB
File System: NTFS
Model: WDC WD50 00AVCS-632DY1 SCSI Disk Device

Drive: D:
Free Space: 202.1 GB
Total Space: 476.9 GB
File System: NTFS
Model: WDC WD50 00AVCS-632DY1 SCSI Disk Device

Drive: E:
Free Space: 157.9 GB
Total Space: 500.0 GB
File System: NTFS
Model: ST31000333AS ATA Device

Drive: F:
Free Space: 110.9 GB
Total Space: 453.9 GB
File System: NTFS
Model: ST31000333AS ATA Device

Drive: G:
Free Space: 305.2 GB
Total Space: 1907.7 GB
File System: NTFS
Model: ST2000DM001-9YN164 ATA Device

Drive: L:
Free Space: 246.4 GB
Total Space: 953.9 GB
File System: NTFS
Model: ST31000528AS ATA Device

Drive: H:
Model: ASUS DRW-24B1ST ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

Drive: I:
Model: TSSTcorp CDDVDW TS-H653N ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: Renesas Electronics USB 3.0 Host Controller
Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_84131043&REV_03\4&CF85AA7&0&0010
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_3A3E&SUBSYS_84181043&REV_00\3&11583659&0&D8
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A34
Device ID: PCI\VEN_8086&DEV_3A34&SUBSYS_82D41043&REV_00\3&11583659&0&E8
Driver: n/a

Name: Intel(R) 7500/5520/5500/X58 I/O Hub GPIO and Scratch Pad Registers - 3422
Device ID: PCI\VEN_8086&DEV_3422&SUBSYS_00000000&REV_13\3&11583659&0&A1
Driver: n/a

Name: Linksys WMP600N Wireless-N PCI Adapter with Dual-Band
Device ID: PCI\VEN_1814&DEV_0601&SUBSYS_00671737&REV_00\4&1B359D48&0&08F0
Driver: n/a

Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
Device ID: PCI\VEN_8086&DEV_3A3C&SUBSYS_82D41043&REV_00\3&11583659&0&D7
Driver: n/a

Name: Intel(R) ICH10 Family SMBus Controller - 3A30
Device ID: PCI\VEN_8086&DEV_3A30&SUBSYS_82D41043&REV_00\3&11583659&0&FB
Driver: n/a

Name: Intel(R) 7500/5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E - 340e
Device ID: PCI\VEN_8086&DEV_340E&SUBSYS_836B1043&REV_13\3&11583659&0&38
Driver: n/a

Name: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller #2
Device ID: PCI\VEN_11AB&DEV_4364&SUBSYS_81F81043&REV_12\4&44D0CAE&0&00E5
Driver: n/a

Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
Device ID: PCI\VEN_8086&DEV_3A3A&SUBSYS_82D41043&REV_00\3&11583659&0&EF
Driver: n/a

Name: Intel(R) ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26
Device ID: PCI\VEN_8086&DEV_3A26&SUBSYS_82D41043&REV_00\3&11583659&0&FD
Driver: n/a

Name: Intel(R) 7500/5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A - 340a
Device ID: PCI\VEN_8086&DEV_340A&SUBSYS_836B1043&REV_13\3&11583659&0&18
Driver: n/a

Name: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
Device ID: PCI\VEN_11AB&DEV_4364&SUBSYS_81F81043&REV_12\4&18ABAD59&0&00E2
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A39
Device ID: PCI\VEN_8086&DEV_3A39&SUBSYS_82D41043&REV_00\3&11583659&0&D2
Driver: n/a

Name: Intel(R) ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20
Device ID: PCI\VEN_8086&DEV_3A20&SUBSYS_82D41043&REV_00\3&11583659&0&FA
Driver: n/a

Name: Intel(R) 7500/5520/5500/X58 I/O Hub PCI Express Root Port 2 - 3409
Device ID: PCI\VEN_8086&DEV_3409&SUBSYS_836B1043&REV_13\3&11583659&0&10
Driver: n/a

Name: VIA 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_1106&DEV_3044&SUBSYS_81FE1043&REV_C0\4&1B359D48&0&10F0
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A38
Device ID: PCI\VEN_8086&DEV_3A38&SUBSYS_82D41043&REV_00\3&11583659&0&D1
Driver: n/a

Name: Intel(R) ICH10R LPC Interface Controller - 3A16
Device ID: PCI\VEN_8086&DEV_3A16&SUBSYS_82D41043&REV_00\3&11583659&0&F8
Driver: n/a

Name: Intel(R) 7500/5520/5500/X58 I/O Hub PCI Express Root Port 1 - 3408
Device ID: PCI\VEN_8086&DEV_3408&SUBSYS_836B1043&REV_13\3&11583659&0&08
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA58&SUBSYS_AA581682&REV_00\4&2F1C4782&0&0118
Driver: n/a

Name: Intel(R) ICH10 Family PCI Express Root Port 6 - 3A4A
Device ID: PCI\VEN_8086&DEV_3A4A&SUBSYS_84181043&REV_00\3&11583659&0&E5
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A37
Device ID: PCI\VEN_8086&DEV_3A37&SUBSYS_82D41043&REV_00\3&11583659&0&D0
Driver: n/a

Name: Intel(R) 7500/5520/5500/X58 I/O Hub Throttle Registers - 3438
Device ID: PCI\VEN_8086&DEV_3438&SUBSYS_00000000&REV_13\3&11583659&0&A3
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub to ESI Port - 3405
Device ID: PCI\VEN_8086&DEV_3405&SUBSYS_836B1043&REV_13\3&11583659&0&00
Driver: n/a

Name: AMD Radeon HD 5700 Series
Device ID: PCI\VEN_1002&DEV_68BE&SUBSYS_29801682&REV_00\4&2F1C4782&0&0018
Driver: n/a

Name: Intel(R) ICH10 Family PCI Express Root Port 3 - 3A44
Device ID: PCI\VEN_8086&DEV_3A44&SUBSYS_84181043&REV_00\3&11583659&0&E2
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A36
Device ID: PCI\VEN_8086&DEV_3A36&SUBSYS_82D41043&REV_00\3&11583659&0&EA
Driver: n/a

Name: Intel(R) 7500/5520/5500/X58 I/O Hub System Management Registers - 342E - 342e
Device ID: PCI\VEN_8086&DEV_342E&SUBSYS_00000000&REV_13\3&11583659&0&A0
Driver: n/a

Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_82D41043&REV_90\3&11583659&0&F0
Driver: n/a

Name: Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40
Device ID: PCI\VEN_8086&DEV_3A40&SUBSYS_84181043&REV_00\3&11583659&0&E0
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A35
Device ID: PCI\VEN_8086&DEV_3A35&SUBSYS_82D41043&REV_00\3&11583659&0&E9
Driver: n/a

Name: Intel(R) 7500/5520/5500/X58 I/O Hub Control Status and RAS Registers - 3423
Device ID: PCI\VEN_8086&DEV_3423&SUBSYS_00000000&REV_13\3&11583659&0&A2
Driver: n/a

Name: Marvell 91xx SATA 6G Controller
Device ID: PCI\VEN_1B4B&DEV_914D&SUBSYS_84001043&REV_10\4&37C265C7&0&0008
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
ATI Ticker,0x00200000,0,1,Ticker.ax,
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.18741
LAV Splitter,0x00800004,1,1,HLsplit.dll,0.61.0001.0000
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18741
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18741
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Indeo® video 5.10 Compression Filter,0x00200000,1,1,IR50_32.DLL,5.2562.0015.0055
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
Indeo® video 5.10 Decompression Filter,0x00640000,1,1,IR50_32.DLL,5.2562.0015.0055
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18741
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,13.30.0000.50320
AMD Video Decoder,0x00200000,1,2,atimpenc.dll,13.30.0000.50320
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
AAC Parser,0x00400000,1,1,aac_parser.ax,1.01.0000.0000
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18741
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18741
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.50320
AMD MJPEG Decoder,0x00200000,1,1,atimpenc.dll,13.30.0000.50320
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18741
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18741
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18741
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18741
AMD Video Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.50320
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,13.30.0000.50320
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
AMD Video Scaler Filter,0x00200000,1,1,atimpenc.dll,13.30.0000.50320
DirectVobSub,0x00200000,2,1,,
DirectVobSub (auto-loading version),0x00800002,2,1,,
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18741
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18741
AC3Filter,0x40000000,1,1,ac3DX.ax,
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18741
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
TAK SourceFilter,0x00600000,0,1,TAKDSDecoder.ax,
LAV Splitter Source,0x00800004,0,1,HLsplit.dll,0.61.0001.0000
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18741
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18741
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18741
AMD Video Rotation Filter,0x00200000,1,1,atimpenc.dll,13.30.0000.50320
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18741
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18741
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18741
LAV Audio Decoder,0x00800003,1,1,HLaudio.dll,0.61.0001.0000
LAV Video Decoder,0x00800003,1,1,HLvideo.dll,0.61.0001.0000
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18741
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18741

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
Indeo® video 5.10 Compression Filter,0x00100000,1,1,IR50_32.DLL,5.2562.0015.0055
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.18741
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Helix I420 YUV Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Indeo® video 5.10,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
Helix YV12 YUV Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.50320
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
PCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18741
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18741

Audio Capture Sources:
Microphone (2- Plantronics Game,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18741

WDM Streaming Capture Devices:
Realtek HD Audio CD input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Plantronics GameCom,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HDA SPDIF Optical Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Plantronics GameCom,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers (2- Plantronics GameCo,0x00200000,1,0,quartz.dll,6.06.7601.18741
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: Realtek Digital Output(Optical) (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: Speakers (2- Plantronics GameCom 780),0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741
Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7601.18741
Realtek Digital Output(Optical),0x00200000,1,0,quartz.dll,6.06.7601.18741
Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.18741

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
Kithhurrn,

Try reverting to AMD's Catalyst 13.12 drivers and see if the issue remains for you.

______________________________________________________________
I'm available in the forums Monday - Friday 6:30 am - 3:30 pm Pacific Time,
Feedback? - https://www.surveymonkey.com/s/Omrakos
So I tested with both my lvl70 seasonal and a lvl63 normal character prior to doing the rollback. Both encountered the same problem when trying to enter the Desolate Sands zone. I then made sure to run Windows Update and then completely removed the Catalyst drivers before installing the 13.12 drivers then rebooted the system before launching D3. I again tested with the same 2 characters and am still unable to enter the Desolate Sands zone.

Frankly I'm puzzled as to why only this zone is problematic. Even the slight problem I had in Paths of the Drowned zone the other day seems to have been just a temporary issue. I've been in that area several times since with no problems. No problems in the few rifts I've run either. At this point I can't think of much else to try except possibly a clean install of D3 in case some file on the system is somehow corrupted. After that I'd have to wonder if the problem is outside of my system.
Update. Before resorting to a full uninstall/reinstall of D3 I tried just defragging the game directory folder. I am now able to fully load into the Desolate Sands zone. Seems something was tangled up in the data folder and the defrag cleared it up ;p.
I am also unable to enter the desolate sands. I had previously done so with other characters, although it's been a while since I played. I tried about 6 times with 1 character, then gave up and started a new game with a new character, but have just had the game crash twice with the new character.
im just going to throw it out there now, people that are using windows 10 are not going to be able to revert to the 13.12 amd drivers, you guys need to come up with another solution to fix this problem it will be game breaking, for a bunch of people, and its not only amd, some nvidia users are having the same issue as well.

for me its the desolate sands, and the one with the blood pools.. the blood pools is random.. btw i figured out how to avoid closing and restarting diablo 3, hit t, to go to town, when your screen is stuck, you can still use actions, then press ctrl alt del, and blamo, your screen will refresh, and you will be in town.

also this will be game breaking to some when the new 2.3 patch comes out, with the cube, because you need to do, act 2. to get the materials to use the cube...
how do i defragging the game directory folder any one? i would like to try this but not sure on how
Try doing this if you are experiencing the issue. I just did this earlier this morning it worked perfectly. Able to get through Desolate Sands and complete Act II with no more issues.

1. Go to: https://mega.co.nz/#F!xtVAFLwI!MTxBcaVWSAm4rJBUpslTyw
2. Click on "Continue to Mega.nz" if it is your first visit there.
3. Click on DirectX 9.0 at the left
4. Find 13.12.zip on the list in the right
5. Download this file.
6. Find your Diablo III.exe
WindowsKey + E, then in the search window type Diablo III.exe
In the results it will have your D3 folder listed. Mine is D:\games\D3
This is where you need to extract the files you just downloaded
7. Extract the two files (atiumd64.dll and atiumdag.dll) to the folder we just found above.
8. Run the game.

It will now use the 13.12 drivers instead of your system drivers for just Diablo 3.
This will only work for AMD/ATI cards though.

Hope that helps.
Same here !
It'd sure be nice if Blizzard would actually acknowledge the fix people have been posting (the one that actually works), instead of dribbling the same tired old rhetoric about rolling back drivers.

Or, even better, work on FIXING the issue.
Thanks for the help.
It seems to be working for me for now.
Been running the game pretty hard and no crashes.

You are a God Send my Friend.
Thanks for taking the time to care.

Frogg

Maybe now Blizzard will look at Direct X 10 and see what the problems is with it and Windows 10
Zappakerz found a fix the link is here

https://us.battle.net/d3/en-us/forum/topic/17347676625#9
This is seriously an issue. I'm playing hardcore season 4 and if my team mate wasn't there it would all ready be game over for me
07/31/2015 09:10 AMPosted by Drewsiph87
Try doing this if you are experiencing the issue. I just did this earlier this morning it worked perfectly. Able to get through Desolate Sands and complete Act II with no more issues.

1. Go to: https://mega.co.nz/#F!xtVAFLwI!MTxBcaVWSAm4rJBUpslTyw
2. Click on "Continue to Mega.nz" if it is your first visit there.
3. Click on DirectX 9.0 at the left
4. Find 13.12.zip on the list in the right
5. Download this file.
6. Find your Diablo III.exe
WindowsKey + E, then in the search window type Diablo III.exe
In the results it will have your D3 folder listed. Mine is D:\games\D3
This is where you need to extract the files you just downloaded
7. Extract the two files (atiumd64.dll and atiumdag.dll) to the folder we just found above.
8. Run the game.

It will now use the 13.12 drivers instead of your system drivers for just Diablo 3.
This will only work for AMD/ATI cards though.

Hope that helps.


seems to work for me! thx a lot
sideloading the ATI dlls seems to have worked. Thank you Drewsiph87.
Thank you for posting this Drewsiph87! This solved the problems I was having with Acts 2 and 5 just crashing on me (screen just goes black for a few seconds, and I'm dumped back to the desktop with the Bnet app still running..

After doing this, I've been running solid throughout the entirety of all acts.

I am running a Dell Pavillion dv7 laptop, with an Intel HD graphics and AMD Radeon HD 7500, running Windows 10 64-bit.
08/29/2015 07:24 AMPosted by Bloodening
07/31/2015 09:10 AMPosted by Drewsiph87
Try doing this if you are experiencing the issue. I just did this earlier this morning it worked perfectly. Able to get through Desolate Sands and complete Act II with no more issues.

1. Go to: https://mega.co.nz/#F!xtVAFLwI!MTxBcaVWSAm4rJBUpslTyw
2. Click on "Continue to Mega.nz" if it is your first visit there.
3. Click on DirectX 9.0 at the left
4. Find 13.12.zip on the list in the right
5. Download this file.
6. Find your Diablo III.exe
WindowsKey + E, then in the search window type Diablo III.exe
In the results it will have your D3 folder listed. Mine is D:\games\D3
This is where you need to extract the files you just downloaded
7. Extract the two files (atiumd64.dll and atiumdag.dll) to the folder we just found above.
8. Run the game.

It will now use the 13.12 drivers instead of your system drivers for just Diablo 3.
This will only work for AMD/ATI cards though.

Hope that helps.


seems to work for me! thx a lot


Me too, thank you so much! Was starting to get really frustrated with it.
@Drewsiph87
Thank you for posting the solution!
You are my saviour :D

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