Reaper of Souls Deluxe Edition items not in game?

Technical Support
I purchased The RoS Deluxe Edtion a little while back (Purchased on 10/2/17 through the in game collections tab where you can find one of two options being the standard edition or deluxe edition) and I'm unable to find any of the items it says comes with RoS Deluxe. I've read that there would be a download of some sort when purchased but I've never seen any sort of notification indicating a download. I even just checked again about 5 minutes ago and still am not seeing anything except for (Mercy Wings from Overwatch, Heroes of the Storm profile picture trim as well as Overwatch's, and one more profile lining I can't recall but I think is just the default one?) Just feeling a little down that it feels like $40 (because I wasn't thinking and bought BOTH Standard and Deluxe edition) just went down into the drain everything else is fine though (such as me having the Crusader and access to Act 5) just none of the items that it says come with it. OR am I just needing to complete something for me to have access to these items?
Hello PartTheSkies!

In-game, in the Collection menu (right-click your portrait and choose "Customize Portrait"), this should show the deluxe edition content that's been added to your collection so far. Bones, the pet, should then be visible in the Collection > Pets category.

Some items, such as transmog appearances, will need to be collected from character mail. This will be a conspicuous icon in the bottom left, down by the chat window icon.

If you have any other questions let us know!
I also purchased the deluxe edition and its been an hour still no bones pet or anything from the bundle i just gave crusader and act 5 unlocked
I have the exact same problem with the lack of Deluxe content being added, save for the Crusader and Act 5. The solution offered was nice, but it didn't help.
The Treasure Goblin should particularly stand out, all still not shown/available in game. I hate to bring the money part up again, but I did pay full price, and we should be getting what is promised.
Please bring more attention to this, which is an actual glitch/problem which seems to be going under your radar.
Thanks, Blizz.
10/06/2017 04:37 PMPosted by KhiddVtec97
no bones pet or anything

10/06/2017 09:03 PMPosted by Crashsite
Treasure Goblin

Web search for how-to(s) or use Diablo 3 forums search box. Fan sites like Diablofans and IcyVeins offer helps.

1. Spectral Hound Minion & Aesthetic Artifacts
-- mail icon lower left, click so will appear in character inventory, take to Mystic, then click to train Mystic new transmogs), is account wide so only do once per game mode
-- to use transmog or switch pets / wings, go to wardrobe mirror by Mystic or use cosmetics icon icon lower right of screen, choose pet/wings then equip, to use a transmog you need to switch from Wardrobe mirror to Mystic, choose transmog window, then place helm you wish to transmog in window, click, note you may need to train Mystic (12 levels).
2. Treasure Goblin Pet for World of Warcraft® (not a cosmetic for D3)
3. Crusader Portraits & Decals for StarCraft® II (not a cosmetic for D3)
https://us.battle.net/shop/en/product/diablo-iii-reaper-of-souls

Diablo® III: Rise of the Necromancer (DLC addon is not a part of RoS deluxe nor D3 Battlechest)
https://us.battle.net/shop/en/product/diablo-iii-rise-of-the-necromancer
-- Wings of Crypt Guardian
-- Half-Formed Golem Pet
-- Banner Shape, Banner Sigil, and Pennant
10/06/2017 09:03 PMPosted by Crashsite
The Treasure Goblin should particularly stand out, all still not shown/available in game.


The Treasure Goblin Pet is for World of Warcraft, not Diablo 3.

Diablo 3 has transmog books that arrive when you make a game. They are in the mail under the icon at the bottom left by the chat box. Take them out of the mail and go teach them to the Mystic. The D3 pet - Bones - shows up in the Cosmetics tab at the lower right under the mirror icon.
Like one year later and can't fix your !@#$ still
01/01/2019 01:51 PMPosted by Aleph
Like one year later and can't fix your !@#$ still

Which did you buy? Purchased online or in retail store? Reaper of Souls, RoS Deluxe Digital, or Battlechest? Review earlier posts this thread.

https://us.shop.battle.net/en-us/family/diablo-iii
https://us.shop.battle.net/en-us/product/diablo-iii-reaper-of-souls
10/06/2017 11:27 AMPosted by Metalagon
In-game, in the Collection menu (right-click your portrait and choose "Customize Portrait"), this should show the deluxe edition content that's been added to your collection so far. Bones, the pet, should then be visible in the Collection > Pets category.

Diablo 3 has transmog books that arrive when you make a game. They are in the mail under the icon at the bottom left by the chat box (or wardrobe by Mystic NPC). Take them out of the mail and go teach them to the Mystic. The D3 pet - Bones - shows up in the Cosmetics tab at the lower right under the mirror icon.

If no mail icon or can't find spectral hound when clicking on mirror icon lower right screen, then most likely you purchased regular not digital download RoS. Such can be upgraded to digital download by contacting customer service support.

Submit Webticket … https://us.battle.net/support/en/help/product/diablo3/289/297/channels
01/01/2019 01:51 PMPosted by Aleph
Like one year later and can't fix your !@#$ still

Which did you buy? Purchased online or in retail store? Reaper of Souls, RoS Deluxe Digital, or Battlechest? Review earlier posts this thread.

https://us.shop.battle.net/en-us/family/diablo-iii
https://us.shop.battle.net/en-us/product/diablo-iii-reaper-of-souls
10/06/2017 11:27 AMPosted by Metalagon
In-game, in the Collection menu (right-click your portrait and choose "Customize Portrait"), this should show the deluxe edition content that's been added to your collection so far. Bones, the pet, should then be visible in the Collection > Pets category.

10/07/2017 06:00 AMPosted by MissCheetah
Diablo 3 has transmog books that arrive when you make a game. They are in the mail under the icon at the bottom left by the chat box. Take them out of the mail and go teach them to the Mystic. The D3 pet - Bones - shows up in the Cosmetics tab at the lower right under the mirror icon.

If no mail icon or can't find spectral hound when clicking on mirror icon lower right screen (or by Mystic wardrobe), then most likely you purchased regular not digital download RoS. Such can be upgraded to digital download by contacting customer service support.

Submit Webticket https://us.battle.net/support/en/help/product/diablo3/289/297/channels
01/01/2019 01:51 PMPosted by Aleph
Like one year later and can't fix your !@#$ still


Because there was nothing to fix in this thread. The players did not know how to verify their game version and claim items. That is not a problem with the game.
I just purchased the deluxe Package DLC and the Necromancer DLC and only the Necromancer DLC is available. Everything for the deluxe DLC is unavailable? Kind of disappointing to not be able to access what I paid for. Any info on this would be helpful. Thank you
01/02/2019 09:04 AMPosted by MissCheetah
01/01/2019 01:51 PMPosted by Aleph
Like one year later and can't fix your !@#$ still


Because there was nothing to fix in this thread. The players did not know how to verify their game version and claim items. That is not a problem with the game.
this is a problem still.
06/08/2019 08:32 AMPosted by audiophile
Everything for the deluxe DLC is unavailable? Kind of disappointing to not be able to access what I paid for.
What is it that you are missing?

Join the Conversation

Return to Forum