items deleteds

I have a severe problem, I was absent from the game a short time. at the end of the season, they supposedly sent the items to the mail. what happened? They are not all, I am missing some, and they are very important. I do not know if it is an error or what. but it took me a lot of work to get them, many of these are set objects, some ancestral, rings, etc. It kills me a lot because of so many things that I lack, I can not remember all of them.
I would like to know if you can help me please. I would thank you a lot
Wrong forum, but you can try reposting in the technical support forum and they can try to find out what happened.

Some quick things to check:

Only items in your shared stash are sent to the mailbox at the end of a season. Items in inventories, equipped on characters, or on followers will not be sent to the mailbox and instead simply remain on the character/follower (or in their inventory). Thus, check all your characters' inventories to see if you find the item you were missing.

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