There was a problem logging in (Error 14001)

Technical Support
Anyone else got this issue?

I tried googling it and tried the numerous solutions: deleting cache, changing my password, switching win7 account, and still got the same problem.

Help please?
bump
dejuvenate,

Sounds like you're getting this error.

https://battle.net/support/article/000012305

14001 is pretty much an error with the app/agent's HTTP connection. This can mean it was blocked or just couldn't connect which makes it pretty generic.

Start with deleting the Bnet Cache and Tools (Agent) folders

Deleting the Battle.net Cache Folder - https://us.battle.net/support/en/article/34721

Deleting Battle.net Files - https://us.battle.net/support/en/article/34719

If that doesn't resolve it, try creating and using a new Windows Admin User Account by following the steps in this support article.

Creating a New Administrator Account - https://us.battle.net/support/en/article/Creating-a-New-Administrator-Account
Omrakos,

Thank you, I will try that.
Tried running it and now battle.net gives me error and asked me to restart battle.net or my pc, which I have done multiple times. :(
When I tried installing battle.net, it gives me this error: https://us.battle.net/support/en/article/15053

closed/disabled antivirus, updated my drivers, etc, etc, and got nothing. :(

Lost 3 days due to this stupid error already.
This is what I get when I tried to install battle.net launcher.

I already permitted the ports for diablo 3 from https://us.battle.net/support/en/article/7842

I 2017-11-24 22:33:42.856428 [Main] {1654} Battle.net Setup 1.14.2.2882 started.
I 2017-11-24 22:33:42.856524 [Main] {1654} Running from: C:\Users\Downloads\Battle.net-Setup.exe
I 2017-11-24 22:33:42.856553 [Main] {1654} Configuration: locale=enUS uid=battle.net
I 2017-11-24 22:33:42.856607 [Main] {1654} Running as admin
I 2017-11-24 22:33:42.856771 [Main] {1654} Embedded data found in binary:
I 2017-11-24 22:33:42.856799 [Main] {1654} Session hash found: 5018607554650164397
D 2017-11-24 22:33:42.857102 [Analytics] {1654} Analytics request sent. type=BNET.BI.BootstrapperSession
D 2017-11-24 22:33:42.857163 [Main] {1654} Entering main loop.
I 2017-11-24 22:33:42.857180 [Main] {1654} Bootstrapper State: STATE_CHECK_ENVIRONMENT
D 2017-11-24 22:33:42.857204 [Main] {1654} Checking permissions on path: C:\ProgramData\Battle.net depth=-1
I 2017-11-24 22:33:42.877889 [Main] {1654} Successfully repaired the folder permissions of 'C:\ProgramData\Battle.net'
I 2017-11-24 22:33:42.878588 [Main] {1654} Successfully repaired the folder permissions of 'C:\ProgramData\Battle.net\Setup'
I 2017-11-24 22:33:42.880267 [Main] {1654} Successfully repaired the folder permissions of 'C:\ProgramData\Battle.net\Setup\bna'
I 2017-11-24 22:33:42.881277 [Main] {1654} Successfully repaired the folder permissions of 'C:\ProgramData\Battle.net\Setup\bna\Logs'
D 2017-11-24 22:33:42.881411 [Main] {1654} Checking permissions on path: C:\ProgramData\Blizzard Entertainment depth=2
D 2017-11-24 22:33:42.881489 [Main] {1654} Elevation is unnecessary. The current user is an administrator.
I 2017-11-24 22:33:42.881508 [Main] {1654} Bootstrapper State: STATE_UPDATE_BOOTSTRAPPER
D 2017-11-24 22:33:42.881533 [Main] {1654} Checking patch service for bootstrapper updates.
I 2017-11-24 22:33:42.881545 [Main] {1654} Progress zone changed to: ZONE_REPLACESETUP
I 2017-11-24 22:33:42.881557 [TactProduct] {1654} Fetching remote version info for bts
I 2017-11-24 22:33:42.916066 [Main] {1654} Downloader - {1654} INF: adding proxy network address 185.93.3.123:8080 for server http://us.patch.battle.net:1119
W 2017-11-24 22:34:00.996594 [Main] {1654} Downloader - {1654} WRN (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 2077): HTTP: connection timeout for '185.93.3.123:8080'
E 2017-11-24 22:34:00.996693 [Main] {1654} Downloader - {1654} ERR (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 392): HTTP: connection failed for host 185.93.3.123:8080: NET_CANCELED
W 2017-11-24 22:34:19.209526 [Main] {1654} Downloader - {1654} WRN (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 2077): HTTP: connection timeout for '185.93.3.123:8080'
E 2017-11-24 22:34:19.209631 [Main] {1654} Downloader - {1654} ERR (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 392): HTTP: connection failed for host 185.93.3.123:8080: NET_CANCELED
I 2017-11-24 22:34:35.397372 [Main] {1654} Downloader - {1654} INF: fetch limit exceeded for download ID 1 (5/5 attempts)
E 2017-11-24 22:34:35.397426 [Main] {1654} Downloader - {1654} ERR (..\bnl_dl2\downloader\source\downloader\StandardDownloaderImpl.cpp, line 979): failing download ID 1: fetch limit exceeded
E 2017-11-24 22:34:35.397447 [TactProduct] {1654} Download error - DOWNLOAD_ERR_NOT_AVAILABLE
E 2017-11-24 22:34:35.397469 [TactProduct] {1654} Failed to download versions file
E 2017-11-24 22:34:35.397548 [Main] {1654} Handling exception in state STATE_UPDATE_BOOTSTRAPPER: BootstrapperException(code=BLZBNTBTS00000028, details={}
E 2017-11-24 22:34:35.397834 [Main] {1654} Posting exception to controller: BootstrapperException(code=BLZBNTBTS00000028, details={}
D 2017-11-24 22:34:35.397864 [Main] {1654} Bootstrapper thread completed
I 2017-11-24 22:34:35.412907 [Main] {774} UI State changed to: UISTATE_RUNNING_ERROR
I 2017-11-24 22:34:35.427366 [Main] {774} Active screen changed: error
E 2017-11-24 22:34:35.427924 [Main] {774} Reporting error string: BLZBNTBTS00000028 additionalInfo:
D 2017-11-24 22:34:35.428034 [Analytics] {774} Analytics request sent. type=BNET.BI.BootstrapperError
D 2017-11-24 22:34:51.777956 [Main] {774} The user has asked bootstrapper to quit
I 2017-11-24 22:34:51.787489 [Main] {774} UI State changed to: UISTATE_SHUTDOWN
D 2017-11-24 22:34:51.787648 [Analytics] {774} Analytics request sent. type=BNET.BI.BootstrapperSession
D 2017-11-24 22:34:51.803050 [Main] {774} Bootstrapper is now ready to shutdown
I 2017-11-24 22:34:51.809205 [Main] {774} Bootstrapper work completed. Shutting down.
Now I am unable to even update battle.net...

I 2017-11-25 08:01:50.032428 [Main] {d10} Battle.net Setup 1.14.2.2882 started.
I 2017-11-25 08:01:50.032592 [Main] {d10} Running from: C:\Users\Downloads\Battle.net-Setup.exe
I 2017-11-25 08:01:50.032675 [Main] {d10} Configuration: locale=enUS uid=battle.net
I 2017-11-25 08:01:50.032823 [Main] {d10} Running as admin
I 2017-11-25 08:01:50.033214 [Main] {d10} Embedded data found in binary:
I 2017-11-25 08:01:50.033291 [Main] {d10} Session hash found: 6270974104483958163
D 2017-11-25 08:01:50.034710 [Analytics] {d10} Analytics request sent. type=BNET.BI.BootstrapperSession
D 2017-11-25 08:01:50.034909 [Main] {d10} Entering main loop.
I 2017-11-25 08:01:50.034966 [Main] {d10} Bootstrapper State: STATE_CHECK_ENVIRONMENT
D 2017-11-25 08:01:50.035031 [Main] {d10} Checking permissions on path: C:\ProgramData\Battle.net depth=-1
I 2017-11-25 08:01:50.041257 [Main] {11cc} UI State changed to: UISTATE_RUNNING_BOOTSTRAP
I 2017-11-25 08:01:50.047707 [Main] {11cc} Active screen changed: bootstrap
I 2017-11-25 08:01:50.056706 [Main] {d10} Successfully repaired the folder permissions of 'C:\ProgramData\Battle.net'
I 2017-11-25 08:01:50.057688 [Main] {d10} Successfully repaired the folder permissions of 'C:\ProgramData\Battle.net\Setup'
I 2017-11-25 08:01:50.059167 [Main] {d10} Successfully repaired the folder permissions of 'C:\ProgramData\Battle.net\Setup\bna'
I 2017-11-25 08:01:50.060705 [Main] {d10} Successfully repaired the folder permissions of 'C:\ProgramData\Battle.net\Setup\bna\Logs'
D 2017-11-25 08:01:50.060893 [Main] {d10} Checking permissions on path: C:\ProgramData\Blizzard Entertainment depth=2
D 2017-11-25 08:01:50.061057 [Main] {d10} Elevation is unnecessary. The current user is an administrator.
I 2017-11-25 08:01:50.061099 [Main] {d10} Bootstrapper State: STATE_UPDATE_BOOTSTRAPPER
D 2017-11-25 08:01:50.061154 [Main] {d10} Checking patch service for bootstrapper updates.
I 2017-11-25 08:01:50.061181 [Main] {d10} Progress zone changed to: ZONE_REPLACESETUP
I 2017-11-25 08:01:50.061207 [TactProduct] {d10} Fetching remote version info for bts
I 2017-11-25 08:01:50.077807 [Main] {d10} Downloader - {d10} INF: adding proxy network address 185.93.3.123:8080 for server http://us.patch.battle.net:1119
W 2017-11-25 08:02:08.209157 [Main] {d10} Downloader - {d10} WRN (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 2077): HTTP: connection timeout for '185.93.3.123:8080'
E 2017-11-25 08:02:08.209236 [Main] {d10} Downloader - {d10} ERR (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 392): HTTP: connection failed for host 185.93.3.123:8080: NET_CANCELED
W 2017-11-25 08:02:10.237151 [Main] {d10} Downloader - {d10} WRN (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 2077): HTTP: connection timeout for '185.93.3.123:8080'
E 2017-11-25 08:02:10.237229 [Main] {d10} Downloader - {d10} ERR (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 392): HTTP: connection failed for host 185.93.3.123:8080: NET_CANCELED
I 2017-11-25 08:02:20.186774 [Main] {d10} We are currently up to date.
I 2017-11-25 08:02:20.186804 [Main] {d10} Bootstrapper State: STATE_EXTRACT_AGENT
I 2017-11-25 08:02:20.186877 [Main] {d10} Agent is missing. Will download Agent.
I 2017-11-25 08:02:20.186891 [Main] {d10} Progress zone changed to: ZONE_INSTALLAGENT
I 2017-11-25 08:02:20.186901 [TactProduct] {d10} Fetching remote version info for agent
I 2017-11-25 08:02:20.192952 [Main] {d10} Downloader - {d10} INF: adding proxy network address 185.93.3.123:8080 for server http://us.patch.battle.net:1119
W 2017-11-25 08:02:22.208104 [Main] {d10} Downloader - {d10} WRN (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 2077): HTTP: connection timeout for '185.93.3.123:8080'
E 2017-11-25 08:02:22.208182 [Main] {d10} Downloader - {d10} ERR (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 392): HTTP: connection failed for host 185.93.3.123:8080: NET_CANCELED
W 2017-11-25 08:02:24.222662 [Main] {d10} Downloader - {d10} WRN (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 2077): HTTP: connection timeout for '185.93.3.123:8080'
E 2017-11-25 08:02:24.222778 [Main] {d10} Downloader - {d10} ERR (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 392): HTTP: connection failed for host 185.93.3.123:8080: NET_CANCELED
W 2017-11-25 08:02:26.235068 [Main] {d10} Downloader - {d10} WRN (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 2077): HTTP: connection timeout for '185.93.3.123:8080'
E 2017-11-25 08:02:26.235145 [Main] {d10} Downloader - {d10} ERR (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 392): HTTP: connection failed for host 185.93.3.123:8080: NET_CANCELED
W 2017-11-25 08:02:28.249657 [Main] {d10} Downloader - {d10} WRN (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 2077): HTTP: connection timeout for '185.93.3.123:8080'
E 2017-11-25 08:02:28.249735 [Main] {d10} Downloader - {d10} ERR (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 392): HTTP: connection failed for host 185.93.3.123:8080: NET_CANCELED
W 2017-11-25 08:02:30.254096 [Main] {d10} Downloader - {d10} WRN (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 2077): HTTP: connection timeout for '185.93.3.123:8080'
E 2017-11-25 08:02:30.254177 [Main] {d10} Downloader - {d10} ERR (..\bnl_dl2\fetcher\source\fetcher\HTTPFetcherImpl.cpp, line 392): HTTP: connection failed for host 185.93.3.123:8080: NET_CANCELED
I 2017-11-25 08:02:46.341118 [Main] {d10} Downloader - {d10} INF: fetch limit exceeded for download ID 1 (5/5 attempts)
E 2017-11-25 08:02:46.341154 [Main] {d10} Downloader - {d10} ERR (..\bnl_dl2\downloader\source\downloader\StandardDownloaderImpl.cpp, line 979): failing download ID 1: fetch limit exceeded
E 2017-11-25 08:02:46.341168 [TactProduct] {d10} Download error - DOWNLOAD_ERR_NOT_AVAILABLE
E 2017-11-25 08:02:46.341185 [TactProduct] {d10} Failed to download versions file
E 2017-11-25 08:02:46.341260 [Main] {d10} Handling exception in state STATE_EXTRACT_AGENT: BootstrapperException(code=BLZBNTBTS00000028, details={}
E 2017-11-25 08:02:46.341439 [Main] {d10} Posting exception to controller: BootstrapperException(code=BLZBNTBTS00000028, details={}
D 2017-11-25 08:02:46.341460 [Main] {d10} Bootstrapper thread completed
I 2017-11-25 08:02:46.356655 [Main] {11cc} UI State changed to: UISTATE_RUNNING_ERROR
I 2017-11-25 08:02:46.371286 [Main] {11cc} Active screen changed: error
E 2017-11-25 08:02:46.371912 [Main] {11cc} Reporting error string: BLZBNTBTS00000028 additionalInfo:
D 2017-11-25 08:02:46.372017 [Analytics] {11cc} Analytics request sent. type=BNET.BI.BootstrapperError
D 2017-11-25 08:02:58.173889 [Main] {11cc} The user has asked bootstrapper to quit
I 2017-11-25 08:02:58.183177 [Main] {11cc} UI State changed to: UISTATE_SHUTDOWN
D 2017-11-25 08:02:58.183308 [Analytics] {11cc} Analytics request sent. type=BNET.BI.BootstrapperSession
D 2017-11-25 08:02:58.198791 [Main] {11cc} Bootstrapper is now ready to shutdown
D 2017-11-25 08:02:58.204791 [Analytics] {11cc} Analytics request sent. type=Blizzard.Telemetry.Distribution.Tact
I 2017-11-25 08:02:58.205066 [Main] {11cc} Bootstrapper work completed. Shutting down.
Fixed it.

I went to control panel - internet options - connections - LAN settings, and unchecked automatically detect settings

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