High ping the last few days

Technical Support
My ping is usually around 100-110 but it's been 190-200 since about Friday. Everything else on my end seems normal. Does this traceroute look right? Seems to spike on some of the blizz IPs but I haven't heard anyone else having the same problem.

1 2 ms 2 ms 2 ms 192.168.0.1
2 13 ms 13 ms 13 ms dhcp-96-125-228-1.occm_rng1_grp1.alardm.net [96.125.228.1]
3 14 ms 12 ms 13 ms static-96-125-224-1.alardm.net [96.125.224.1]
4 15 ms 13 ms 16 ms static-67-58-87-225.apid.com [67.58.87.225]
5 56 ms 42 ms 30 ms 67.218.175.134
6 30 ms 27 ms 28 ms 10-2-10.ear1.Chicago3.Level3.net [4.53.100.57]
7 30 ms 27 ms 27 ms ae-1-3501.edge4.Chicago3.Level3.net [4.69.203.254]
8 37 ms 34 ms 33 ms BLIZZARD-EN.edge4.Chicago3.Level3.net [4.53.98.46]
9 58 ms 51 ms 77 ms ae1-br01-eqch2.blizzardonline.net [137.221.69.33]
10 75 ms 73 ms 76 ms xe-0-0-0-0-br01-eqla1.blizzardonline.net [137.221.65.52]
11 177 ms 176 ms 180 ms be1-pe02-eqla1.blizzardonline.net [137.221.68.69]
12 213 ms 183 ms 178 ms lax-eqla1-ia-bons-03.blizzardonline.net [137.221.66.7]
13 * * * Request timed out.
14 181 ms 177 ms 182 ms 24.105.29.30
Howdy!

Can you collect and post up a LookingGlass report when this issue is occurring:

LookingGlass: Shows your connection from us to your computer.
Goto: http://us-looking-glass.battle.net/
Select the Region: United States
Select the Service: Your game.
Select the tests: All of them
-> Run Test -> Use the Copy to Clipboard button and paste the results in your reply. Make sure to highlight the text and select the code block icon </>. This will help make the results easier to review.

Thank you.
TRACEROUTE:
traceroute to 74.51.111.158 (74.51.111.158), 15 hops max, 60 byte packets
1 24.105.30.2 (24.105.30.2) 1.057 ms 1.065 ms 1.085 ms
2 * * *
3 137.221.66.6 (137.221.66.6) 1.430 ms 1.481 ms 1.550 ms
4 137.221.68.72 (137.221.68.72) 1.224 ms 1.235 ms 1.236 ms
5 137.221.65.5 (137.221.65.5) 47.716 ms 47.726 ms 47.730 ms
6 137.221.65.9 (137.221.65.9) 68.074 ms 68.168 ms 68.157 ms
7 137.221.65.25 (137.221.65.25) 136.751 ms 136.772 ms 136.785 ms
8 137.221.65.91 (137.221.65.91) 142.598 ms 142.632 ms 142.633 ms
9 137.221.65.250 (137.221.65.250) 142.443 ms 142.463 ms 142.496 ms
10 37.244.10.32 (37.244.10.32) 142.526 ms 142.489 ms 142.531 ms
11 * * *
12 100ge16-1.core1.lon2.he.net (72.52.92.213) 163.693 ms 158.258 ms 158.143 ms
13 100ge13-2.core1.nyc4.he.net (72.52.92.166) 143.982 ms 144.021 ms 143.385 ms
14 100ge16-1.core1.ash1.he.net (184.105.223.165) 142.783 ms 142.781 ms 142.769 ms
15 100ge14-2.core1.mci3.he.net (72.52.92.54) 154.798 ms 177.818 ms 177.839 ms

22/05/2018 02:12:11 UTC
--------------------

PING:
PING 74.51.111.158 (74.51.111.158) 56(84) bytes of data.

--- 74.51.111.158 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

22/05/2018 02:12:11 UTC
--------------------

MTR:
Start: Tue May 22 02:12:11 2018
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 24.105.30.2 0.0% 10 0.7 1.1 0.5 5.7 1.5
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.6 0.0% 10 1.3 1.4 1.3 1.5 0.0
4.|-- 137.221.68.72 0.0% 10 1.2 7.8 1.1 66.5 20.6
5.|-- 137.221.65.5 0.0% 10 384.7 649.2 47.6 1941. 775.7
6.|-- 137.221.65.9 0.0% 10 134.5 84.4 68.1 153.6 31.9
7.|-- 137.221.65.25 0.0% 10 136.7 138.7 136.6 155.6 5.9
8.|-- 137.221.65.91 0.0% 10 142.5 155.0 142.4 267.5 39.5
9.|-- 137.221.65.250 0.0% 10 142.5 142.5 142.5 142.6 0.0
10.|-- 37.244.10.32 0.0% 10 142.5 142.9 142.5 144.1 0.5
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- 100ge16-1.core1.lon2.he.net 0.0% 10 143.5 150.8 143.5 175.0 9.2
13.|-- 100ge13-2.core1.nyc4.he.net 0.0% 10 147.5 149.1 143.3 154.4 4.0
14.|-- 100ge16-1.core1.ash1.he.net 0.0% 10 155.8 151.4 142.7 164.4 7.6
15.|-- 100ge14-2.core1.mci3.he.net 0.0% 10 157.7 158.3 154.4 163.5 2.9
16.|-- bluebird-network.10gigabitethernet5-4.core1.mci3.he.net 40.0% 10 154.6 154.4 154.3 154.6 0.0
17.|-- 209.152.144.50 60.0% 10 155.5 155.5 155.4 155.6 0.0
18.|-- 209.152.144.51 0.0% 10 161.0 160.9 160.8 161.1 0.0
19.|-- wkbbcnet-66-240-246.wk.net 0.0% 10 166.4 166.4 166.2 166.6 0.0
20.|-- static-96-125-224-24.alardm.net 0.0% 10 166.4 166.4 166.3 166.6 0.0
21.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

22/05/2018 02:12:11 UTC
--------------------
Howdy!

Your connection appears to be bouncing around our network:

1.|-- 24.105.30.2 0.0% 10 0.7 1.1 0.5 5.7 1.5
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.6 0.0% 10 1.3 1.4 1.3 1.5 0.0
4.|-- 137.221.68.72 0.0% 10 1.2 7.8 1.1 66.5 20.6
5.|-- 137.221.65.5 0.0% 10 384.7 649.2 47.6 1941. 775.7
6.|-- 137.221.65.9 0.0% 10 134.5 84.4 68.1 153.6 31.9
7.|-- 137.221.65.25 0.0% 10 136.7 138.7 136.6 155.6 5.9
8.|-- 137.221.65.91 0.0% 10 142.5 155.0 142.4 267.5 39.5
9.|-- 137.221.65.250 0.0% 10 142.5 142.5 142.5 142.6 0.0
10.|-- 37.244.10.32 0.0% 10 142.5 142.9 142.5 144.1 0.5
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

We have a report in for our developers to look into it. Could explain why your latency has increased. No ETA on when this issue will be resolved but it appears to be impacting all of our games for certain users not all users.
Thank you.
hope this solve the issue. Australia Server has an increased in ping as well.
05/24/2018 06:20 AMPosted by Alax
hope this solve the issue. Australia Server has an increased in ping as well.
OP's case is connection between North America and Europe. I'm afraid that Australia Server is out of the scope.
If you have problem on AU server, would you post the LookingGlass test results as well?
For the past 3+ hours the issue seems to be not only fixed but on average I have a better ping than ever. In solo it's 40-50, don't think I've ever seen below 80 before. I say on average because it isn't as consistent as usual but the peaks aren't high enough to be a problem. Thanks.

TRACEROUTE:
traceroute to 74.51.111.158 (74.51.111.158), 15 hops max, 60 byte packets
1 24.105.30.2 (24.105.30.2) 1.463 ms 1.450 ms 1.470 ms
2 * * *
3 137.221.66.6 (137.221.66.6) 1.204 ms 1.412 ms 1.505 ms
4 137.221.68.72 (137.221.68.72) 1.235 ms 1.241 ms 1.242 ms
5 137.221.68.34 (137.221.68.34) 0.968 ms 0.994 ms 1.053 ms
6 10gigabitethernet1-3.core1.lax1.he.net (206.223.123.37) 1.511 ms 0.768 ms 0.780 ms
7 100ge14-1.core1.lax2.he.net (72.52.92.122) 7.207 ms 7.103 ms 7.155 ms
8 100ge9-2.core1.den1.he.net (184.105.222.114) 50.295 ms 50.336 ms 50.320 ms
9 100ge14-1.core1.mci3.he.net (184.105.64.50) 55.266 ms 55.294 ms 55.328 ms
10 * * *
11 209.152.144.50 (209.152.144.50) 51.428 ms 51.449 ms 51.479 ms
12 209.152.144.51 (209.152.144.51) 77.244 ms 77.350 ms 77.374 ms
13 wkbbcnet-66-240-246.wk.net (208.66.240.246) 62.384 ms 62.265 ms 62.299 ms
14 static-96-125-224-24.alardm.net (96.125.224.24) 62.355 ms 62.343 ms 62.289 ms
15 * * *

25/05/2018 04:50:48 UTC
--------------------

PING:
PING 74.51.111.158 (74.51.111.158) 56(84) bytes of data.

--- 74.51.111.158 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

25/05/2018 04:50:48 UTC
--------------------

MTR:
Start: Fri May 25 04:50:48 2018
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 24.105.30.2 0.0% 10 0.5 0.5 0.4 0.7 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.6 0.0% 10 1.3 1.3 1.3 1.5 0.0
4.|-- 137.221.68.72 0.0% 10 1.2 2.6 1.2 11.9 3.3
5.|-- 137.221.68.34 0.0% 10 1.2 1.1 0.9 1.2 0.0
6.|-- 10gigabitethernet1-3.core1.lax1.he.net 0.0% 10 0.9 0.8 0.8 0.9 0.0
7.|-- 100ge14-1.core1.lax2.he.net 0.0% 10 4.5 9.1 4.5 12.5 2.5
8.|-- 100ge9-2.core1.den1.he.net 0.0% 10 50.3 50.3 50.2 50.4 0.0
9.|-- 100ge14-1.core1.mci3.he.net 0.0% 10 50.2 50.8 50.2 54.9 1.3
10.|-- bluebird-network.10gigabitethernet5-4.core1.mci3.he.net 60.0% 10 50.2 50.2 50.1 50.3 0.0
11.|-- 209.152.144.50 50.0% 10 51.7 51.6 51.5 51.7 0.0
12.|-- 209.152.144.51 0.0% 10 77.2 77.2 77.2 77.3 0.0
13.|-- wkbbcnet-66-240-246.wk.net 0.0% 10 62.3 63.7 62.3 74.9 3.9
14.|-- static-96-125-224-24.alardm.net 0.0% 10 62.4 62.4 62.4 62.4 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

25/05/2018 04:50:48 UTC
--------------------
Having a very similar problem, where I have seconds delay between clicking on a barrel, or casting a spell.

These is my looking-glass report:
PING:
PING 212.159.66.84 (212.159.66.84) 56(84) bytes of data.
64 bytes from 212.159.66.84: icmp_seq=1 ttl=54 time=20.4 ms
64 bytes from 212.159.66.84: icmp_seq=2 ttl=54 time=20.0 ms
64 bytes from 212.159.66.84: icmp_seq=3 ttl=54 time=20.2 ms
64 bytes from 212.159.66.84: icmp_seq=4 ttl=54 time=20.1 ms

--- 212.159.66.84 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 20.079/20.215/20.400/0.163 ms

26/05/2018 15:44:55 UTC
--------------------

TRACEROUTE:
traceroute to 212.159.66.84 (212.159.66.84), 15 hops max, 60 byte packets
1 gateway (Blizzard) 0.479 ms 0.488 ms 0.564 ms
2 * * *
3 137.221.66.46 (137.221.66.46) 1.076 ms 1.115 ms 1.131 ms
4 137.221.78.72 (137.221.78.72) 1.302 ms 1.312 ms 1.326 ms
5 137.221.65.90 (137.221.65.90) 8.597 ms 8.628 ms 8.628 ms
6 137.221.79.32 (137.221.79.32) 6.360 ms 6.477 ms 6.439 ms
7 LINX1.ukcore.BT.net (195.66.224.11) 7.238 ms 7.258 ms 7.257 ms
8 core2-hu0-3-0-5.colindale.ukcore.bt.net (62.172.103.129) 7.704 ms 7.729 ms 7.720 ms
9 * * *
10 gi4-0-22.pth-gw1.plus.net (195.166.129.209) 8.172 ms 8.213 ms 8.213 ms
11 411.ae0.central10.psb-bng04.plus.net (84.93.253.122) 7.998 ms 7.972 ms 7.963 ms
12 Local Lan *Censored* (212.159.66.84) 20.174 ms 19.863 ms 19.858 ms

26/05/2018 15:44:55 UTC
--------------------

MTR:
Start: Sat May 26 15:44:55 2018
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- gateway 0.0% 10 0.4 0.5 0.3 0.9 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.46 0.0% 10 0.7 1.7 0.6 10.4 3.1
4.|-- 137.221.78.72 0.0% 10 200.7 84.3 0.8 200.7 81.9
5.|-- 137.221.65.90 0.0% 10 33.4 23.2 6.7 142.3 42.7
6.|-- 137.221.79.32 0.0% 10 6.5 6.6 6.4 6.9 0.0
7.|-- LINX1.ukcore.BT.net 0.0% 10 7.3 8.2 7.3 14.6 2.2
8.|-- core2-hu0-3-0-5.colindale.ukcore.bt.net 0.0% 10 7.8 7.7 7.6 7.9 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- gi4-0-22.pth-gw1.plus.net 0.0% 10 10.6 8.5 8.1 10.6 0.7
11.|-- 411.ae0.central10.psb-bng04.plus.net 0.0% 10 8.3 9.3 7.9 17.4 2.8
12.|-- LAN Address *Censored* 0.0% 10 20.2 20.4 20.2 20.6 0.0

26/05/2018 15:44:55 UTC
--------------------

It's so disappointing, because I've only just started playing this game for a couple days now, and it's started to become unplayable.

Any ideas, help, or simply comments would be greatly appreciated.

Many thanks,
Arez

Edit: Censoring personal data
You'll want to run the tests when experiencing the issue. The results above show very low latency and no packet loss. WinMTR can also be left running for an extended gaming session to catch intermittent issues.

If the issue was happening at that time enable the FPS counter and see if you have something causing a massive performance hit.
@Arezoth
Suppliment to GhostDragon's response, this is the article of how to run WinMTR:
https://us.battle.net/support/en/article/27780
Booted the game up again today, and lag straight from the get-go. Might be interesting to note that my Golem and companion seem to lock-up less than I do.
Did another Looking Glass test whilst playing and experiencing issues:

PING:
PING 212.159.66.84 (212.159.66.84) 56(84) bytes of data.
64 bytes from 212.159.66.84: icmp_seq=1 ttl=54 time=20.7 ms
64 bytes from 212.159.66.84: icmp_seq=2 ttl=54 time=20.8 ms
64 bytes from 212.159.66.84: icmp_seq=3 ttl=54 time=21.0 ms
64 bytes from 212.159.66.84: icmp_seq=4 ttl=54 time=20.7 ms

--- 212.159.66.84 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 20.763/20.843/21.017/0.177 ms

27/05/2018 07:41:02 UTC
--------------------

TRACEROUTE:
traceroute to 212.159.66.84 (212.159.66.84), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.580 ms 0.678 ms 0.838 ms
2 * * *
3 137.221.66.38 (137.221.66.38) 0.741 ms 0.812 ms 0.880 ms
4 137.221.77.72 (137.221.77.72) 11.719 ms 11.757 ms 11.758 ms
5 137.221.65.19 (137.221.65.19) 7.223 ms 7.238 ms 7.245 ms
6 137.221.79.32 (137.221.79.32) 6.942 ms 6.887 ms 7.071 ms
7 LINX1.ukcore.BT.net (195.66.224.11) 8.125 ms 8.140 ms 8.139 ms
8 core1-hu0-3-0-5.colindale.ukcore.bt.net (62.172.103.55) 7.938 ms 8.053 ms 8.263 ms
9 195.99.125.141 (195.99.125.141) 8.591 ms 8.640 ms 8.508 ms
10 gi1-1-22.pth-gw3.plus.net (195.166.129.211) 8.706 ms 10.122 ms 9.948 ms
11 411.ae1.central10.psb-bng04.plus.net (84.93.253.126) 8.703 ms 8.706 ms 8.596 ms
12 Local Lan *Censored* (212.159.66.84) 20.936 ms 20.958 ms 20.840 ms

27/05/2018 07:41:02 UTC
--------------------

MTR:
Start: Sun May 27 07:41:02 2018
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- Blizzard 0.0% 10 0.6 0.7 0.5 1.3 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.38 0.0% 10 0.8 0.8 0.7 0.9 0.0
4.|-- 137.221.77.72 0.0% 10 0.6 8.3 0.6 43.5 16.2
5.|-- 137.221.65.19 0.0% 10 7.2 7.2 7.0 7.3 0.0
6.|-- 137.221.79.32 0.0% 10 7.0 7.9 7.0 15.9 2.8
7.|-- LINX1.ukcore.BT.net 0.0% 10 9.6 8.1 7.8 9.6 0.5
8.|-- core1-hu0-3-0-5.colindale.ukcore.bt.net 0.0% 10 8.4 8.2 8.0 8.4 0.0
9.|-- 195.99.125.141 0.0% 10 8.6 8.6 8.4 8.6 0.0
10.|-- gi1-1-22.pth-gw3.plus.net 0.0% 10 8.8 8.9 8.7 9.2 0.0
11.|-- 411.ae1.central10.psb-bng04.plus.net 0.0% 10 8.7 13.7 8.6 58.9 15.9
12.|-- Local Lan *Censored* 0.0% 10 21.2 20.9 20.6 21.2 0.0

27/05/2018 07:41:02 UTC
--------------------

Here is the MTR test for Europe 185.60.112.157:

|------------------------------------------------------------------------------------------------------|
|----------------------------------------WinMTR Statistics---------------------------------------|
|-------------------------------------------------Host----%|Sent|Rcvd|Best|Avg|Wrst|Lst|
|--------------------------------------------------------------|-----|------|------|-----|------|----|
|----------------------------Local Lan *Censored*-----0|897|897-|0-----|5---|236-|1---|
|---------------------------------------------BTHUB5----24|462|353-|1-----|11-|237-|2---|
|-------------------------No response from host---100|180-|0---|0------|0--|0----|0----|
|-------------------------------------31.55.187.177----99|182-|2---|0------|20-|21--|20--|
|-------------------------------------31.55.187.176-----0|897-|897|21-----|29-|269-|22-|
|core1-hu0-16-0-8.southbank.ukcore.bt.net -----0|897-|897|21-----|28-|269|22--|
|------peer1-et-0-0-2.interxion.ukcore.bt.net-----0|897-|897-|19----|27-|265-|20-|
|-----------------------------------195.66.226.234-----0|897-|897-|22----|30-|276-|23--|
|------------ae1-br01-eqld5.blizzardonline.net----0|897-|897-|22-----|35-|657|23--|
|------------------------No response from host---100|180-|0----|-0------|0---|0---|0---|
|---et-0-0-67-pe01-eqam1.blizzardonline.net---0 |897-|897-|26-----|34--|280|27-|
|-------------------------No response from host -100|180-|0----|0-------|0---| 0--|0---|
|-------------------------------------185.60.112.157---0|897-|897-|28-----|36--|433|31|
|_____________________________________________|____|____|______|___|____|___|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Here is the MTR test for Europe 185.60.112.158:

|------------------------------------------------------------------------------------------------------|
|----------------------------------------WinMTR Statistics---------------------------------------|
|-------------------------------------------------Host----%|Sent|Rcvd|Best|Avg|Wrst|Lst|
|--------------------------------------------------------------|-----|------|------|-----|------|----|
|--------------------------Local Lan *Censored*------0-|904|904-|0-----|5---|249-|0---|
|-------------------------------------------BTHUB5------11|633|565-|1-----|5---|232-|2---|
|-------------------------No response from host----100|181|0----|0-----|0---|0----|0---|
|-------------------------No response from host----100|181|0----|0-----|0---|0----|0---|
|------------------------------------31.55.187.180-------0|904|904-|21---|28--|321|22--|
|core1-hu0-16-0-6.southbank.ukcore.bt.net------0|904|904-|21---|29--|275-|23--|
|-------------------------netlink.customer.bt.net------0|904|904-|21---|30--|267-|22-|
|-----------------------------------195.66.226.234-------0|904|904-|22---|30--|268-|23-|
|-----------ae1-br01-eqld5.blizzardonline.net-------0|904|904-|22---|34--|596-|23-|
|------------------------No response from host-----100|181|0----|0-----|0---|0----|0---|
|--et-0-0-67-pe01-eqam1.blizzardonline.net-------0|904|904-|26---|34--|326-|27-|
|-----------------------------------185.60.112.158-------0|904|904-|28---|35--|276-|29-|
|______________________________________________|____|____|_____|___|_____|__|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Done my best to reformat the tables to be readable on the forum

Ran for approx 13mins from the first wiff of lag.

Many thanks,
Arez
@Arezoth
In first test
| Local Lan *Censored*-----0|897|897-|0-----|5---|236-|1---|
| BTHUB5----24|462|353-|1-----|11-|237-|2---|
| No response from host---100|180-|0---|0------|0--|0----|0----|
| 31.55.187.177----99|182-|2---|0------|20-|21--|20--|

Hop 1, the worst ping is a bit high but may just be a single instance.
Hop 2, there is 24% data packet loss. <<< bad
Hop 3, the node is configured to ignore test message, so status unknown.
Hop 4, 99% data packet loss !!!

The second test has similar result.

I don't know what BTHUB5 is, do you know?
If it is your local network devices, then I suggest you to "Reset your network devices" (step #1) in this article:
https://us.battle.net/support/en/article/112206
You may also try the other steps in the articles.
If it is your ISP gateway, then you need to contact your ISP to check and resolve the issue. Show them WinMTR output for them to analyse.
Many thanks, I'll get on it, see if I can't resolve something.
This has been going on after the update! When are you going to stop blaming everyone else and fix what you broke???
05/27/2018 06:48 AMPosted by vanRIP
This has been going on after the update! When are you going to stop blaming everyone else and fix what you broke???
You never read the posts at all. Read the blue response above, blizzard admitted there was an issue and they were working on a fix. Later on, OP confirmed the situation was improved/fixed.

Your accusation based on nothing. Stop trolling!
BTHUB5 is his home DSL gateway/router:
http://bt.custhelp.com/app/answers/detail/a_id/56400/~/help-for-bt-hubs

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