A Quick Word from Blizzard

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Highly Rated
Okay blizzard, I know I'm buried like 180 pages in so you probably won't see this, but since you say you're listening, I will give you my 2 cents.

Take a quick peek at my account. I have had everything blizzard has to offer from WC Orcs & Humans and beyond. I even memorized my first wc2 cd key, and starcraft 1 cd key as a child, and still remember it better than my phone numbers. Your brand is important to me, as well as it is to everyone that boo'd the Diablo presentation. So if you really want the critique;

Diablo Mobile was not received well for many reasons. The first being that Diablo 3 was already a fairly sizable let down to begin with. Many gamers feel like you guys lost touch with what Diablo was in the first place, and more specifically referring to the untouchable Diablo 2 LOD. In D2, the ability to play with just a few people was nice. The PVP system was amazing. The damage numbers weren't something we needed calculators for....and that brings me to #2.... trade.

Trade trade trade. Trade was literally the heart of the game, and because it's so heavily community driven, it was actually fun! If you logged onto your old D2LOD servers right now, you'd see that it's still a massive part of the game, even though there's so few players left by comparison to it's prime. And then you gave us D3....it was a mutated game when it launched, with a real life auction house, which was a direct pointer finger to the fact that it was there souly to help generate cash flow. We understand you need to make money. There's no point in doing what you do without it. We don't want you to go out of business either. But for every button you add in our games pointing to game services we can pay for, or aesthetics we can purchase, it's just another reminder that it's just there as a cash cow. Blizzard started making great games because they were immensely immersive....but now I feel like I'm reaching for my wallet and breaking my attention at every turn you can possibly find to offer me. If you need to make the games more expensive, make the games more expensive. Please minimize in game purchasing experiences. It's anti-immersive. While we realize the AH is no longer in play for money and hasn't been for a VERY long time, it still turned a crap load of the D2 fan base away before it even got off the ground, because people immediately identified it as a P2W game.

D3 never felt like its predecessors. You cannot deny it. It's so fast by comparison, there's a really wide gap of uselessness between certain classes at different tiers of difficulty, and the paragon system was not good. The innate darkness of Diablo is also just not there. Diablo doesn't need the 74 million vibrant colors unless we're on a cut scene. Go back to basics. It's Diablo for a reason. Dark, dreary, and raunchy bloody death.

All these things being a problem, you then give the people who WERE actually hanging on to the Diablo franchise by a thread already, a game nobody wanted. And do you know why nobody wants it specifically? You should know better than to give PC gamers a mobile game. We all have our preferences. If we game on PC's, it's because we prefer the controls, or the game simply doesn't exist on another platform. There is no controller system out there that is more accurate and faster, plus more intuitive than the keyboard and mouse. Every game ever made on a phone where you have to move around and select abilities has been dependent on using the screens touch recognition abilities, and half the time, people can't even properly tell if they're mashing the right buttons. It's frustrating at best, and would be EXCEPTIONALLY frustrating for a diablo experience. I can only imagine it would water down the experience so badly, that I wouldn't want to play it after just the first few levels.

5) Your player-base across several of your games are starting to realize that being connected with everybody, all the damn time, kind of sucks sometimes. This concept goes back to WoW. I THINK (I could be wrong) I remember seeing an old video somewhere of one of your WoW developers saying they wish they could remove the LFG / LFR feature, but it's so embedded into the game that they can't now. It's SO unbelievably true. Players don't want to be connected with EVERYBODY, all the damn time. We want to be connected with ENOUGH people so we can play the game the way the parameters are set. We want to see another player, recognize their name, and be able to say to ourselves, "Hey, I seen that guy, he's good....FOLLOW HIM!" I don't want to be in a world like the current day wow is, where I haven't seen a single recognizable name in almost 10 years. It's TOO connected. And by moving to mobile, you are making that same commitment to try and connect everyone, all the time. Connecting is great, but that's WHY we have our phones...but the people sitting in your audience, awaiting a Diablo announcement at the biggest Blizzard event of the year, ALSO have computers, and you KNEW this.

You started making games because you were great at making the games. When you made the games, you did it simply to make a kick !@# game (and also to make some money like every good business does, which we get). A game that entertained it's player base for countless hours. You found unique ways to allow players to be able to play together from WC2 Battlenet edition, all the way to what we have now, give them common goals, and win "phat loots". NOW days, you are trying to make games, seemingly forcing everyone to be surrounded by as many people as humanly possible, and use micro-transactions more and more, all while not even developing the game by yourself.

Take a step back. Then take 1 more. We still love you, but you are messing up in more than just Diablo (fair warning). This just happens to be the first big boo you guys got regarding an entire franchise.

You need to seriously go back to the roots. Ask yourselves;
1) What platform does my games audience want this on?
2) How do we make it kick $%^?
3) Is it appropriate to have micro-transactions in this game? (This is not the same as asking yourself if micro-transactions would be profitable in this game). The only game model you have that I support the transactions for is HOTS. All your other franchises shouldn't really have much of that.
4) Does the general FEEL of the game, live up to the last game of the franchise that kicked -*!? I say this because look at SC1 and SC2. Then look at D2 and D3. Same problem. SC2 is too fast paced, has almost no defensive strategy to it, and it's mostly a snowball race. Sure there's exceptions to that in some games, but the game was not widely received well. FANTASTIC story continuation from SC1, but the gameplay just wasn't good. The balance....there's no game in the world I have found since, that is as balanced as SC1. NONE.
D2 and D3.....I already explained that problem.

For your next projects, you need to really start comparing your new releases to the games that your fans really grew up to love your games for. Invite people who have been your biggest supporters to try alphas before they're even announced. You need more opinions, because whoever is driving your game development right now and has that final say in many of your projects is steering in the wrong direction.

And best believe, if you don't have an announcement with a REAL diablo 4 that meets all that criteria next year, you will probably lose the franchise almost completely.

Also, whoever is trying to silence the negative onslaught the trailer received on youtube needs to be removed from being in charge of the internet promotions. I remember a company called Turbine. They're still around...kind of....with LOTRO. Their motto used to be "Powered by our fans" with a big train turbine engine fan as a logo. They started doing this for a game called Asheron's Call 2 when their community spoke against some of their decision, and people made a meme (2002 style) Re-imaging it saying "Silencing our fans". Shortly after that, the company went bankrupt and was bought out and tossed around to a couple different companies before it eventually lost the IP entirely.

Whoever this guy is removing these posts needs to apologize to your entire franchise fan-base. Fans don't complain because we want to piss YOU off. Fans complain because they WANT you to HEAR THEM. If you can't take what fans have to say, pull the whole video down,....but last I checked success is measured by your shortcomings too.

Now read this wall of text, have a meeting, then have another meeting. Then go play D2. Then play D3. Keep alternating Maybe even hook up a bunch of serial cables and have a REALLY old school Warcraft 2 Lan party. Try to remember what FUN means. Take features you like from all your games, and add them to whatever project you already have brewing as D4.....but have something concrete to show your fans soon.

EDIT : Also, please stop "partnering" with other companies to create your games. We don't like that, for a countless amount of reasons. One of them being, that after just 2 minutes of looking up Netease, we as a community can see the WHOLE Diablo Immortal game is almost quite literally a reskin of a different game of theirs. It just makes the thing all that much more insulting to your fans.

Signed ~
Someone who should probably work for you;
Jeff Gorski
Future Gaming Immersion Analyst and Community Development Specialist
11/29/2018 01:12 AMPosted by Mentora
I think Blizz is silent in this forum thinking if they stay quiet enough, people will eventually get bored and go away.

Also, this message was typed using a mechanical keyboard viewed on a 27' monitor attached to a gaming PC although I have a phone.


What so we can go away to play other games. That is the danger of not responding to us when it is appropriate and needed.

11/29/2018 01:22 AMPosted by Grumeral
They offered: Microtransactions Immortal (i don't call this "thing" diablo). And now we wait since 3 weeks for a little bit more than "we hear you". Three weeks! Another fail in communications.


Blizz shouldn't have anything to fear from us. This thread shows that we can be civil. All they have to do is talk with us. Tell us as much as they can talk about concerning this game or anything else that they can talk about.

I am still on the verge of believing that it is due to the fact that this game doesn't make enough money to warrant them talking to us. If that is the case then the danger of not treating us as potential customers of D4 could cause many of us not to buy D4 at all. That is regardless of how good a game that D4 turns out to be. Where the next Blizzcon Diablo announcement could be entertaining crickets. Where maybe only a small percentage at best around 10% would be there to listen. That 10% is being kind, because it might be lower than that.
Hello darkness my old friend....
this thread reminds me of what actually goes on in my head...............

...........a whole lot of great idea's and wonderful information to move forward buuuuuuttttt then procrastination happens aaaaannndd, NOTHING actually happens in the end.....huh....weeeeiiiirrrrdddd
11/29/2018 03:50 AMPosted by ReactionTime
And then you gave us D3....it was a mutated game when it launched, with a real life auction house, which was a direct pointer finger to the fact that it was there souly to help generate cash flow. We understand you need to make money. There's no point in doing what you do without it. We don't want you to go out of business either.


It is hard to prove that the RMAH was there solely for the purpose of making money. I would be surprised if more than 30% of the Gold AH users used the RMAH. That AH probably only made (gross) the equivalent of two months worth of WoW subscription (WoW subs back then instead of today) in the entire 2 years of its existence.

The reason why the drop rates were so low back then was because of the AHs. With them you have to tune the drop rate based on the AHs existence. If you have it too high then the AHs will wind up dying out real fast.

11/29/2018 03:50 AMPosted by ReactionTime
While we realize the AH is no longer in play for money and hasn't been for a VERY long time, it still turned a crap load of the D2 fan base away before it even got off the ground, because people immediately identified it as a P2W game.


Back then what are you really paying to win. There were no leader boards or any type of real competition back then. There was no difference if I got all BiS gear from buying it while you got it from finding it. Because there was no race to win. There was no special prize to win for having it.

11/29/2018 03:50 AMPosted by ReactionTime
Also, whoever is trying to silence the negative onslaught the trailer received on youtube needs to be removed from being in charge of the internet promotions.


The only thing that should be removed is any dislikes or likes that have been put there by bots. Anyone that would use a bot to be able to like or dislike a video more times than just once should have them all removed along with that account terminated.

11/29/2018 03:50 AMPosted by ReactionTime
Now read this wall of text, have a meeting, then have another meeting. Then go play D2. Then play D3. Keep alternating Maybe even hook up a bunch of serial cables and have a REALLY old school Warcraft 2 Lan party.


I don't think that the next Diablo game needs an offline mode along with Lan play. Plus I don't think it would get it anyway because of how this game is online only. Along with the pirating and cheating that might come from having those things.
Well, the D3 story is underwhelming at best. I can't imagine anyone really that interested in playing through it more than the 1 time.

11/28/2018 05:36 AMPosted by Howdypardner
Is the Diablo series even an Action Role Playing Game anymore?

The majority of players want to just login get super powered sets as soon as possible and greater rift. Most new players don't even want to do bounties and never go to story mode.

Is it any wonder that Activision sees this franchise going to mobile?


The story of D3 was underwhelming at best. I cannot imagine anyone being interested in playing through it more than 1 time.
So it's been weeks.... Out of curiosity, exactly how much market share are you willing to lose before you actually respond? Is there a magic stock price maybe?
We have been abandoned.
So after 3+ weeks here we are still waiting for anything while they continue to make things no one wants with no answers or insight
Reminds me of "The Sound of Silence" by Paul Simon

Retro back 6-7years to Diablo3 beta and 2012 D3 release
-- 4player cap/game? You got to be kidding.
-- Drop rate very unsatisfying. Got 2x legs when leveling 5x characters 1-60. Drop rate low due to AH? Increasing drop rate and making traded items account bound (first trade) would of reduced prices.
-- Same goes for exploring areas I thought would be in the game. I could look up/down and over balcony, but was just an illusion. There being no way to get there.
-- Too much emphasis placed on eye candy. Improve game performance by adding video option reducing skill eye candy (other players) by 25%, 50%, or 75%.
-- Pony level in a Diablo game? "Daddy don't kill the unicorns."

Fast forward to today. Reapers of Souls expansion released, but not before quite a few players had already quit. Activision Blizzard tracks player logins. Plenty of bots don't get banned to maintain counts. Bugs go unfixed. No continuous cash flow? Did Blizzard actually listen to D3 community condemning microtransactions? Actually surprising compared to 2018 Blizzcon's Immortal's PR vs D3 community negativity. Add microtransactions if that is what it takes to make Diablo franchise great again. No pay-to-win though. GGG uses such to fund Path of Exile nonstop new content. Do what you must -- the Good, the Bad, the Ugly.

Diablo3
-- Mix up the Challenge Rift. Provide 3 or more rifts per week. Let players play top 10 each class leaderboard (solo). More "the Thrill variations each class. More skill diversity.
-- Add never-ending T13 rifts. Progression bar resets each RG killed. Level difficulty +5GR each RG killed. Rift closes if any character dies in rift. Leaderboard who can kill the most RGs, GR level completed, clock time it took.
I actually understood Blizzard asking for a moment to collect their thoughts and regroup after hearing a response they clearly didn't expect to their game at BlizzCon. There's nothing wrong with calling a brief time-out to compose yourself. Honestly, I'd prefer they take a reasonable amount of time to think about what they're going to say. This is no longer reasonable. This is weeks later.

At this point, this has just devolved into the silent treatment, and that's not cool.
11/07/2018 03:06 PMPosted by Nevalistis
We want to start by saying we hear you.

Since the moment we stepped into the office on Monday, we have been discussing everything Diablo non-stop. We’re fully committed to listening and engaging—so please keep the constructive feedback coming. Our primary focus right now is poring over that feedback to inform internal discussions, and we’ll follow up with further thoughts as soon as we can.


Nevalistis, just exactly when should we expect these further thoughts?
We continue to read feedback and our internal discussions are ongoing. We have many plans for Diablo across multiple projects which we’ll be revealing over the course of the coming year. We are eager to share more about all of our projects, but some will have to wait as we prefer to show you, rather than tell you, about them. It's going to take some time as we strive to meet your expectations, but now, more than ever, we are committed to delivering Diablo experiences the community can be proud of.

- The Diablo Teams -
Highly Rated
11/29/2018 09:01 AMPosted by Nevalistis
We continue to read feedback and our internal discussions are ongoing. We have many plans for Diablo across multiple projects which we’ll be revealing over the course of the coming year. We are eager to share more about all of our projects, but some will have to wait as we prefer to show you, rather than tell you, about them. It's going to take some time as we strive to meet your expectations, but now, more than ever, we are committed to delivering Diablo experiences the community can be proud of.

- The Diablo Teams -


Internal discussions: check
Multiple projects: check
Need to continue waiting for any shred of info: check

*sigh*
Highly Rated
11/29/2018 09:01 AMPosted by Nevalistis
We continue to read feedback and our internal discussions are ongoing. We have many plans for Diablo across multiple projects which we’ll be revealing over the course of the coming year. We are eager to share more about all of our projects, but some will have to wait as we prefer to show you, rather than tell you, about them. It's going to take some time as we strive to meet your expectations, but now, more than ever, we are committed to delivering Diablo experiences the community can be proud of.

- The Diablo Teams -


Weeks of silence and all we get is more corporate PR rhetoric. How about simply having an honest conversation with your customers?
Highly Rated
11/29/2018 09:01 AMPosted by Nevalistis
We continue to read feedback and our internal discussions are ongoing. We have many plans for Diablo across multiple projects which we’ll be revealing over the course of the coming year. We are eager to share more about all of our projects, but some will have to wait as we prefer to show you, rather than tell you, about them. It's going to take some time as we strive to meet your expectations, but now, more than ever, we are committed to delivering Diablo experiences the community can be proud of.

- The Diablo Teams -


Translation: we do not care and will not care. There is even not a single person beside of me working here or how do you explain yourself that even bug check notes needed to wait until my return?
Highly Rated
This reminds me of a time when I needed the help of a GM while in an mmo game.
After describing the problem and waiting for a long time, I got this reply:

"We have investigated the issue and determined that it needs more investigation."

Some brilliant detective work I have to say.

We are continuing to continue.
Rest assured, we will not rest until all the continuum has been continually continued.

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