V old returning player, can't log in.

Technical Support
Hi ho, fatally old player checking in after, oh, about 3-4 years. I used to be able to play D3 on my laptop here, but now, I'm stuck at what I think is a stupid, fundamental, 1+1=2 kinda problem---I can't log in to battlenet.

Power-cycled modem, restarted laptop, then tried uninstalling and reinstalling D3. Uninstall was successful, but when I tried to re-install, it won't let me, I think because I'm showing up off-line. Ok, hook up that lil blue cord in the upper right corner. Log in! But when I try, I get BLZBNTAGT00000BCA and BLZBNTBGS80000011 errors. Can't log in.

I actually changed (successfully) my old trusty sit-on-the-keyboard password, wondering if I still had control of my account. Yup, I do. What else can I do? I can't find the battle.net tools folder---searched for it on my machine and it isn't there. Have authenticator in hand--it works. Had to put in my code a couple of times getting in to my account and on this forum, etc and that's been successful.

I have bitdefender and pleeeeasssse don't ask me to uninstall it---it took major, high-end tech support from bitdefender on the phone, taking control of my laptop in order to get BD to run on windows 8. In any case, it worked before with D3. Internet connection is hunky dorey (or I wouldn't be posting here!).

Please understand I'm not extremely computer savvy so will need a little hand holding. My knowledge level is sufficient to stay the ---- away from the registry, know how to "path" to a folder if you show me the path (here > here > here > here), etc. Any help out there? Has the log-in procedure changed and I'm totally passe with a desktop app?
Marked As Solution
Hey there Sileas!

Read over this and honestly BitDefender has been a common issue for the Blizzard app. I won't ask you to uninstall it right away but it is potentially a step that we'll need to go through for troubleshooting at some point. With that said though, I'd recommend starting out by adding these exceptions to BitDefender:

http://us.launcher.battle.net/
http://iir.blizzard.com
http://us.patch.battle.net
http://level3.blizzard.com/
http://blzddist1-a.akamaihd.net

Steps for adding exceptions can be found here.
no puedo jugar!!!code34200 que es???
Thanks for the response! Target acquired. Torpedoes away! Mission accomplished.

...but still can't log in. :( Alas, bitdefender uninstall ain't an option. What I think I will try to do is load D3 on my desktop and see if that works, or if it gives me the same error. If it does, then I think I'll try contacting Bitdefender directly and ask them what my options are. If they offer to slap my laptop around, great. If not....well, I find it a little hard to believe that they wouldn't have an option for me. So gimme a bit of time---I'm too lazy to do it tonight, but will try to give it a shot tomorrow night.

Truthfully, though, I do feel it's gotta be a simple, stoopid thing on my end. I'm gonna keep poking around here.
01/15/2019 05:47 PMPosted by Sileas
Thanks for the response! Target acquired. Torpedoes away! Mission accomplished.

...but still can't log in. :( Alas, bitdefender uninstall ain't an option. What I think I will try to do is load D3 on my desktop and see if that works, or if it gives me the same error. If it does, then I think I'll try contacting Bitdefender directly and ask them what my options are. If they offer to slap my laptop around, great. If not....well, I find it a little hard to believe that they wouldn't have an option for me. So gimme a bit of time---I'm too lazy to do it tonight, but will try to give it a shot tomorrow night.

Truthfully, though, I do feel it's gotta be a simple, stoopid thing on my end. I'm gonna keep poking around here.
Try again later, the server is down for maintenance; likely deploying patch 2.6.4.
Well, I have to admit--my jaw dropped. I'm actually online now. My laptop made a hissy fit about a reboot (funny, because I don't think Windoz 8 is supported anymore), and I just decided what the heck, let's try it again....

...and I'm logged in. Wow. Dunno what it was but here I am. Thanks for the time/brains, Zhyx and Mask!

Join the Conversation

Return to Forum