hc bug kill

Bug Report
Dear Blizzard Team

I just wanted to speed farm a greater rift lvl75 and got right in the start a bug- the jumping didnt work and i got stuck on on spot playing eq barbarian- I lost now a lot of hc chars- and can`t effort to loose this one as well. The one before were due to disconnects- and this was something this way too.

I would like to ask you reestablishing my char- that i can go on play with my friends.

TharGORE
03/20/2019 01:01 PMPosted by TharGORE
I would like to ask you reestablishing my char- that i can go on play with my friends.
Your agreement:
http://tinyurl.com/y3uvm28h
Not going to happen.
I know of 1 time where Blizzard offered to replace a HC characters death. That was only cause a computer fried that they provided while a streamer was at blizcon playing the game. I was amazed that they even did that.

Rebuild and GL on your next role.
03/20/2019 05:38 PMPosted by kwittstruck
Not going to happen.
I know of 1 time where Blizzard offered to replace a HC characters death. That was only cause a computer fried that they provided while a streamer was at blizcon playing the game. I was amazed that they even did that.

Rebuild and GL on your next role.

Exactly. This was a live streamed event sponsored by blizzard itself, so it as a very specific situation. I believe they did some revives when they did a patch and the crusader shield could ricochet to you and instantly kill you. I didnt look up actually facts on this, but i remember this being a big thing after the patch and i believe it happened.

By starting a HC character, you agree that for whatever reason your character dies, it is dead for good.
but this was a (i cant do anything ... the game froze and my baba kept jumping non stop at the same spot bug. And then he died.

We started playing with our group 6 years ago I guess- we played hardcore from the beginning n- and now we have to admit that we regret it. And I was always saying its more exciting- but now Ill say- its so frustrating- becasue i did nothing wrong. No bad decision- not to high risk, my provider is stable (wasnt always the case) and now many many hours of gaming just went a way on an eve i was already a little frustrated actually- thats not how it should be. so if its possible and someone would have a minute time unside this support- be so kind and reestablish my char. I promise I wont tell anyone!

BY the way- could you maybe come out with a solution where we harcore players who fed up with exctly this what i described chnage our accounts to softcore? I mean that way around should work, right?

Thanks
BR
Raphael
It is not going to happen.
Honestly, I would venture to guess that 80% of all HC death is due to lag, Net or Power outages and none of it would be the fault of the player....

HC revives other than those discussed above 0%

Don't like it, Cannot take a death for ANY reason, Go play softcore, cause HC is not for you.

03/21/2019 11:24 AMPosted by TharGORE
BY the way- could you maybe come out with a solution where we harcore players who fed up with exctly this what i described chnage our accounts to softcore? I mean that way around should work, right?
Any real HC player would still consider this a loss and delete said characters anyway.
03/21/2019 11:24 AMPosted by TharGORE
but this was a (i cant do anything ... the game froze and my baba kept jumping non stop at the same spot bug. And then he died.
The operative phrase here is:
Customer Service will not revive a fallen Hardcore Seasonal Hero for any reason.
@TharGORE
https://eu.diablo3.com/en/profile/TharGORE-2714/hero/100807363

Sorry about hardcore character loss. Ignore the downvotes. Playing hardcore can be brutal at times -- slain by monsters, computer interface/hardcore issues, or internet latency/disconnects. Yes it can get frustrating. As stated by others, Blizzard doesn't resurrect dead hardcore characters for whatever reason. Review online guides for performance, internet connections, latency, lag spikes.

Suggest posting to tech support sub-forum if a latency/disconnect issue.
Americas = https://us.battle.net/forums/en/d3/5386227/
Europe = https://eu.battle.net/forums/en/d3/4436696/

FYI
Diablo III Performance Issues
https://us.battle.net/support/en/article/13930
Optimizing Your Internet Connection
https://us.battle.net/support/en/article/31320

Connection Troubleshooting
https://us.battle.net/support/en/article/99037
Diablo III Latency Problems
https://us.battle.net/support/en/article/112206
IP Release, Renew, and Flush DNS
https://us.battle.net/support/en/article/82450

Diagnosing Network Issues with Looking-Glass
https://us.battle.net/support/en/article/34785
Running WinMTR
https://us.battle.net/support/en/article/27780
03/21/2019 11:24 AMPosted by TharGORE
BY the way- could you maybe come out with a solution where we harcore players who fed up with exctly this what i described chnage our accounts to softcore? I mean that way around should work, right?

Agree. Blizzard could add "resurrect dead hardcore character on softcore." Create third option at death screen: delete, archive, or softcore restore.

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