all my characters have been lost

Technical Support
I arrived to play diablo as usual.

Yesterday, my characters were all present and ready to fight.
Tonight, all my characters are no longer there.
The game asks me to create a new character, but I'm still able to see my top rift rank.

I would really like to see my crusader and my demon hunter again.
06/06/2019 07:00 PMPosted by Volklas
I would really like to see my crusader and my demon hunter again.
Try logging in to the correct Region.
Volklas Europe Region:
https://eu.diablo3.com/en/profile/Volklas-2886/hero/112735898

Volklas Americas Region:
https://us.diablo3.com/en/profile/Volklas-2886/hero/89129654

Volklas Asia Region:
https://kr.diablo3.com/ko/profile/Volklas-2886/hero/70061252
Note: I do not see a Crusader. They appear to have been deleted on all three Regions. Do you have another Account or play on console? (Rhetorical question).
Its Volk(L)as

I play on xbox one.

I made a request on xbox support and they told me that I had to go through blizzard.
I do not know where to go for help.
06/07/2019 02:54 PMPosted by Volklas
I do not know where to go for help.
Try Console Bug Report Forum: https://us.battle.net/forums/en/d3/10881289/

That's the only thing I can think of.
There isn't much Blizzard can do... the heroes are either stored on your own XBox... or perhaps on the XBox One cloud.

Diablo III Heroes missing on Consoles : https://us.battle.net/support/en/article/117928

Using XBox One Cloud Game Saves :
https://support.xbox.com/en-US/games/game-setup/cloud-game-saves-faq

Not sure why the Microsoft people sent you to Blizzard... perhaps they misunderstood the nature of the issue.

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