Cant longin my account after a long time

Technical Support
hi I cant login my account

after not playing for long and error message is "There was a problem loading the game license. Please try again. (Code 395000) "

can anyone help? thanks
I see you have a lv5 DH in Asia realm. I bet it is not your original account. You need to login with your original account (email address).

If you forget which account, try the "Recover email address" on the Account support webpage. Click "Support" at top right of this page, and "Contact Support" on next page, ... and so on. Or, use this link:

Support can't help account-related issue on forum due to security concerns. If you need further assistance, you should submit a ticket to Account via the support webpage.

Join the Conversation

Return to Forum