Game is frozen upon startup

Technical Support
Hi,
Every time I try to start my game with a character, it freezes. I have tried twice with no success. How do i fix this?
Support article for "Locking and Crashing":
https://us.battle.net/support/en/article/000034772

If you have Razer products, try uninstalling Razer Chroma SDK Core Components and Restart Computer. See the sticky post for details:
https://us.battle.net/forums/en/d3/topic/20765737231

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