Can't install

Technical Support
I run the launcher and get the following message:

Failed to read a required file. Please close all other applications, temporarily deactivate your anti-virus software, and try again.

I did what it said and tried several times to run it again. I keep getting the same message and can't get any further. I had previously tried to install and stuffed it up. Uninstalled, and then redownloaded again - now I have this problem.
Please help - still can't install.

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