Unable to "start game/Resume game"

Technical Support
hey guys/girls

so im wondering if anyone else has had a similar problem and can help me out with this...

so heres what i am able to do at the moment:
-i can sign into battle.net servers using my username and pass
-i can get past the authenticating credentials and loading of hero lists etc
-i am able to create a hero
BUT
as soon as i click on the "Join game" or "Resume game" or try and join a public game it goes to the loading screen and just stays on that screen...

also, with my 2 heroes it tells me i have played the game for around 3 minutes even though i am yet to successfully join a game.

Other info: i bought a haardcopy of the game, not downloaded
i live at college, and go through their internet

please help!

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