road to alcarnus quest

Bug Report
I was playing on nightmare diff in act 2 quest road to alcarnus and we killed the guards in the comnmand post after they turned to serpents. next part of the quest is "open the locked cages" me (wd) a wizard and a demonhunter clicked the cage to open. nothing happens. the quest giver is not in his cage but the rest remain in the cage and we cannot continue!
This has happened to me as well. What can be done?

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