account security

Technical Support
i didnt find a section exactly appropriate, but i think this is close enough.
I was looking through my spam-filtered junkmail, and somehow an e-mail from blizzard got caught in there and I was lucky to catch it. It warned me that my account was under investigation because i was supposedly trying to sell it. I don't think i've even logged in for over three months now, but i might get back into the game sometime. I was wondering what was going on, is this happening to a lot of people? is it a common thing to have people get their accounts stolen and sold?
I had to reconfirm my account information and i'm still wondering if i'm safe or not.

It sounds like it was a fake phishing email that was send, most likely by a hacker, in order to try to gain access to your account. I would disregard that email.

Here's a link with more information about phishing emails:
I'm available Monday through Friday from 11AM to 8PM Pacific Time
Support Contact Information
I get about three or four of these emails a month (between my Diablo & WoW accounts). Most of them are pretty obvious as fakes just based on the fact that Blizzard employees are NOT that illiterate. Here is a copy of the latest one that I forwarded to (with links removed of course):

(I bolded the most obvious examples of dead giveaways)


It has come to our attention that you are trying to sell your personal Diablo III account(s).
As you may not be aware of, this conflicts with the EULA and Terms of Agreement.
If this proves to be true, your account can and will be disabled.
It will be ongoing for further investigation by Blizzard Entertainment's employees.
If you wish to not get your account suspended you should immediately verify your account ownership.

You can confirm that you are the original owner of the account to this secure website with:

Login to your account, In accordance following template to verify your account.

* First and Surname
* Secret Question and Answer
Show * Please enter the correct information

If you ignore this mail your account can and will be closed permanently.
Once we verify your account, we will reply to your e-mail informing you that we have dropped the investigation.


Account Administration Team
Blizzard Entertainment
Diablo III , Blizzard Entertainment 2012

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