[Mac] Crashes Upon Startup

Mac Technical Support
Greetings Mac Community!

We've recently seen some crashes with Diablo III Mac clients upon startup. Upon further investigation, this appears to be related to the web cam driver tw.com.sonix.webcam.sn9c201.

If you're experiencing crashes when starting up Diablo III, please see check and see if you have the following component in the directory below:
/Library/QuickTime/Sonix SN9C201 WebCam.component
Please use the steps below to troubleshoot the issue:
    1. Upgrade your web cam driver.
    2. If the crashing still occurs, delete the Sonix SN9C201 WebCam.component file from the /Library/QuickTime/ directory.
    3. If the issue persists, try additional troubleshooting steps in our Mac - Diablo III Lockups and Crashes support article.

Join the Conversation

Return to Forum