Ticket disappeared

Technical Support
I submitted a ticket yesterday (my first one) and now when I go to check its status it's not showing up in the 'view active support ticket' section.. I went to the confirmation e-mail I was sent after submitting the ticket and clicked on the link provided but it took me to a screen saying the ticket was 'no longer available - You’re either not allowed to view this thread or it doesn’t exist'
Does this mean the ticket is being dealt with? or Do I need to raise a new ticket?

Thanks.
I know it states that you shouldn't raise another ticket concerning the same issue but I'd quite like to get the ball rolling on my request/query. Should I send through another ticket or wait for is the unavailability of my ticket due to website bug? or is this procedural?

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