hardcore ah item lost

Technical Support
Bought an item through the HC AH. It is mentionned in the auction log as purchased item. The gold was taken out from my balance. The item never made it to the completed items list. Order ID: 1397185901

Can I get my item pls :)

Thanks!
Frippz,

It was just bought a half hour ago and It's still processing, allow it time to complete. If it hasn't arrived within the next 5 days, you should submit a support ticket as described below. I expect it'll come much sooner than that though.

1. Go to the Battle.net Support website at https://us.battle.net/support/en/ticket/submit
2. Choose "Diablo III" as the game with which you need assistance.
3. Ensure that "Use a few words to summarize your issue" is selected.
4. Type in "auction house" and click Next.
5. Choose one of the options that best matches your problem.
6. Scroll down to the bottom of the page and click "Submit a Ticket".
7. Fill out your ticket and click "Submit".
Thanks for fast response :)

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