Crash at Diablo Shadow Form

Technical Support
I have encounter this several times and unable to go beyond... At first everything is normal and once Diablo ended his speech My system just crash and reboot itself. So I am unable to go beyond normal act with my current character... Kindly advice what can be done so that I can get back to playing diablo. Thanks
sounds wierd. does the whole system just blue screen? or does the game freeze then shortly after the system crashes?
It seems normal at first then later the screen turn blank n sound jam with cracking sounds. Following the system was rebooted. So far there wasnt anything like this as I have 3 character at level 60. Only after a few patches it started to happened n it is always at shadow form of diablo3. My laptop is about 2 yrs of age n has 6gb memory. So I'm not too sure what is the problem and whether any files was corrupted. Kindly advice if any. Thank Morogoth.
KamenSoul,

Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder.
I do apologize as I do not know how to paste the file as a file in here.
Not too sure if I am doing it right, here goes.
Thanks Omrakos.

DxDiag Info
------------------
System Information
------------------
Time of this report: 3/12/2013, 23:41:02
Machine name: KAMEN-HPMOBILE
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP ENVY 14 Notebook PC
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz (4 CPUs), ~2.5GHz
Memory: 6144MB RAM
Available OS Memory: 5942MB RAM
Page File: 3475MB used, 8405MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Mobility Radeon HD 5650
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68C1)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68C1&SUBSYS_1436103C&REV_00
Display Memory: 3727 MB
Dedicated Memory: 1012 MB
Shared Memory: 2714 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Philips 190B (19inch LCD MONITOR 190B8)
Monitor Model: Philips 190B
Monitor Id: PHL085A
Native Mode: 1280 x 1024(p) (60.020Hz)
Output Type: DVI
Driver Name: atiu9p64.dll,atiuxp64.dll,atiuxp64.dll,atiu9pag,atiuxpag,atiuxpag,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0001.6143 (English)
Driver Version: 8.771.1.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/10/2010 05:52:02, 37376 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2B81-11CF-7364-3734A1C2C535}
Vendor ID: 0x1002
Device ID: 0x68C1
SubSys ID: 0x1436103C
Revision ID: 0x0000
Driver Strong Name: oem4.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Manhattan_PXAI:8.771.1.0:pci\ven_1002&dev_68c1&subsys_1436103c
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers and Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C1436&REV_1004
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6300.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 9/28/2010 03:26:02, 515584 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Independent Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C1436&REV_1004
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6300.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 9/28/2010 03:26:02, 515584 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Integrated Microphone Array (IDT High Definition Audio CODEC)
Default Sound Capture: Yes
Default Voice Capture: No
Driver Name: stwrt64.sys
Driver Version: 6.10.6300.0000 (English)
Driver Attributes: Final Retail
Date and Size: 9/28/2010 03:26:02, 515584 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Stereo Mix (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: stwrt64.sys
Driver Version: 6.10.6300.0000 (English)
Driver Attributes: Final Retail
Date and Size: 9/28/2010 03:26:02, 515584 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Headset Mic (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: Yes
Driver Name: stwrt64.sys
Driver Version: 6.10.6300.0000 (English)
Driver Attributes: Final Retail
Date and Size: 9/28/2010 03:26:02, 515584 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3B3C
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0020
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: usb\class_09
| | Service: usbhub
| |
| +-+ Generic USB Hub
| | | Vendor/Product ID: 0x05E3, 0x0608
| | | Location: Port_#0001.Hub_#0003
| | | Matching Device ID: usb\class_09
| | | Service: usbhub
| | |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x093A, 0x2510
| | | Location: Port_#0002.Hub_#0003
| | | Matching Device ID: generic_hid_device
| | | Service: HidUsb
| | |
| | +-+ HID-compliant mouse
| | | | Vendor/Product ID: 0x093A, 0x2510
| | | | Matching Device ID: hid_device_system_mouse
| | | | Service: mouhid

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: *syn1e2a
| Upper Filters: SynTP
| Service: i8042prt
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 58.5 GB
Total Space: 449.6 GB
File System: NTFS
Model: ST9500420AS

Drive: D:
Free Space: 3.9 GB
Total Space: 27.0 GB
File System: NTFS
Model: ST9500420AS

Drive: G:
Free Space: 0.1 GB
Total Space: 0.1 GB
File System: FAT32
Model: ST9500420AS

Drive: E:
Model: hp DVDRAM GS20N
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: QuickPath Architecture System Address Decoder - 2D01
Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_1436103C&REV_05\3&4F11E61&0&01
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA60&SUBSYS_1436103C&REV_00\4&3CBEAED&0&0108
Driver: n/a

Name: Intel(R) Turbo Boost Technology Driver
Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_1436103C&REV_05\3&11583659&0&FE
Driver: n/a

Name: QuickPath Architecture Generic Non-core Registers - 2C62
Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_1436103C&REV_05\3&4F11E61&0&00
Driver: n/a

Name: ATI Mobility Radeon HD 5650
Device ID: PCI\VEN_1002&DEV_68C1&SUBSYS_1436103C&REV_00\4&3CBEAED&0&0008
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_1436103C&REV_05\3&11583659&0&FB
Driver: n/a

Name: Intel(R) 82801 PCI Bridge - 2448
Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_1436103C&REV_A5\3&11583659&0&F0
Driver: n/a

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_1436103C&REV_06\3&11583659&0&B0
Driver: n/a

Name: Intel(R) 5 Series 4 Port SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_3B29&SUBSYS_1436103C&REV_05\3&11583659&0&FA
Driver: n/a

Name: Intel(R) HD Graphics
Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_1436103C&REV_02\3&11583659&0&10
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_1436103C&REV_05\3&11583659&0&D8
Driver: n/a

Name: Intel(R) HM55 Express Chipset LPC Interface Controller - 3B09
Device ID: PCI\VEN_8086&DEV_3B09&SUBSYS_1436103C&REV_05\3&11583659&0&F8
Driver: n/a

Name: Intel(R) processor PCI Express Root Port - 0045
Device ID: PCI\VEN_8086&DEV_0045&SUBSYS_1436103C&REV_02\3&11583659&0&08
Driver: n/a

Name: Reserved - 2D13
Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_1436103C&REV_05\3&4F11E61&0&13
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_1436103C&REV_05\3&11583659&0&E1
Driver: n/a

Name: Intel(R) processor DRAM Controller - 0044
Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_1436103C&REV_02\3&11583659&0&00
Driver: n/a

Name: Reserved - 2D12
Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_1436103C&REV_05\3&4F11E61&0&12
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_1436103C&REV_05\3&11583659&0&E0
Driver: n/a

Name: Broadcom 43224AG 802.11a/b/g/draft-n Wi-Fi Adapter
Device ID: PCI\VEN_14E4&DEV_4353&SUBSYS_1510103C&REV_01\4&868B5B4&0&00E1
Driver: n/a

Name: QPI Physical 0 - 2D11
Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_1436103C&REV_05\3&4F11E61&0&11
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_1436103C&REV_05\3&11583659&0&D0
Driver: n/a

Name: QPI Link 0 - 2D10
Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_1436103C&REV_05\3&4F11E61&0&10
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_1436103C&REV_05\3&11583659&0&E8
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
CyberLink Audio Decoder (HP),0x00201000,1,1,Claud.ax,8.04.0000.3223
MainConcept (Adobe2) MPEG-4 Video Decoder,0x00800000,1,1,ad2m4vd.ax,7.05.0000.46599
MSDVD Audio Wizard (HP),0x00200001,1,1,CLAudWizard.ax,1.00.0000.4414
MainConcept (Adobe2) Layer II Audio Decoder,0x00600000,1,1,ad2l2ad.ax,7.04.0000.46599
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,16.04.3505.0912
Record Queue,0x00200000,1,1,WLXVAFilt.dll,16.04.3505.0912
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3505.0912
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,16.04.3505.0912
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,16.04.3505.0912
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,16.04.3505.0912
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3505.0912
CyberLink MPEG Video Encoder,0x00200000,1,1,P2GVidEnc.ax,6.00.0001.2226
RealPlayer Video Filter,0x00200000,1,1,rdsf3260.dll,16.00.0000.0282
ATI Ticker,0x00200000,0,1,Ticker.ax,
CyberLink MP3/WAV Wrapper,0x00200000,1,1,P2GMP3Wrap.ax,3.07.0000.1314
CyberLink Line21 Decoder Filter (HP),0x00200000,0,2,CLLine21.ax,4.00.0000.10324
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
MainConcept MPEG Demultiplexer,0x00800100,1,2,mc_demux_mp2_ds.ax,9.06.0008.3641
CyberLink AudioCD Filter,0x00200000,0,1,P2GAudioCD.ax,5.00.0000.1321
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
Track2Filter,0x00200000,0,0,Track2Filter.dll,8.00.0000.0000
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
CyberLink Editing Service 3.0 (Source),0x00200000,0,2,P2GEdtKrn.dll,3.00.0000.2911
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
MainConcept (Adobe2) AMR Decoder,0x00800000,1,1,ad2amrd.ax,7.03.0000.46599
MainConcept (Adobe2) MPEG Audio Decoder,0x005fffff,1,1,ad2mcdsmpeg.ax,1.00.0000.0075
MainConcept (Adobe2) MPEG Video Decoder,0x005fffff,1,1,ad2mcdsmpeg.ax,1.00.0000.0075
MainConcept (Adobe2) MPEG-2 Video Decoder,0x00800001,2,2,ad2m2vd.ax,7.05.0000.46599
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DivX AAC Decoder,0x00800000,1,1,daac.ax,8.08.0000.41966
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
RealPlayer MPEG4 Transform,0x00600000,1,1,rdsf3260.dll,16.00.0000.0282
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
P2G Video Decoder,0x00200000,2,3,P2GVSD.ax,6.00.0000.2310
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MainConcept (Adobe2) MP4 Multiplexer,0x00200000,1,1,ad2mp4mux.ax,7.07.0000.46599
CyberLink Video Regulator,0x00200000,1,1,P2GRGL.ax,2.00.0000.3328
P2G Audio Decoder,0x00200000,1,1,P2GAud.ax,6.01.0000.3601
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
MainConcept (Adobe2) Layer II Audio Encoder,0x00100000,1,1,ad2l2ae.ax,7.03.0000.46599
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
CyberLink Video Effect,0x00200000,1,1,P2GVidFx.ax,1.00.0000.2030
Cyberlink SubTitle(HP),0x00200000,2,1,CLSubTitle.ax,1.00.0001.7222
CyberLink Audio Noise Reduction,0x00200000,1,1,P2GAuNRWrapper.ax,2.00.0000.1017
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
CyberLink Load Image Filter,0x00200000,0,1,CLImage.ax,3.00.0000.2307
CyberLink MPEG-2 Splitter,0x00200000,1,2,P2Gm2spliter.ax,2.04.0000.2301
CyberLink Audio VolumeBooster,0x00200000,1,1,P2GVB.ax,1.00.0000.1008
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Cyberlink Dump Dispatch Filter,0x00200000,1,0,P2GDumpDispatch.ax,1.02.0001.2412
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17835
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
DivX H.264 Decoder,0x00800000,1,1,DivXDecH264.ax,9.00.0001.0021
MainConcept (Adobe2) MPEG Demultiplexer,0x00800100,1,2,ad2mpgdmx.ax,7.03.0000.46599
SmartSound Soundtrack,0x00400000,0,1,DirectQX.dll,3.00.0009.0000
SmartSound SDS Reader,0x00400000,0,1,SDSReader.dll,3.00.0009.0000
MainConcept (Adobe2) MPEG-2 Video Encoder,0x00200000,2,1,ad2m2ve.ax,7.04.0000.46599
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
DivX Demux Filter,0x00800002,0,3,DirectShowDemuxFilter.dll,1.00.0003.0136
CyberLink Audio Effect (HP),0x00200000,1,1,ClAudFx.ax,6.00.0000.7209
MainConcept (Adobe2) AVC/H.264 Video Encoder,0x00200000,1,1,ad2h264ve.ax,7.04.0000.46599
CyberLink Audio Resampler,0x00200000,1,1,P2GAuRsmpl.ax,1.00.0000.2625
File Writer,0x00200000,1,0,WLXVAFilt.dll,16.04.3505.0912
DivX Decoder Filter,0x00800000,1,1,DivXDec.ax,7.03.0000.0048
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
MainConcept (Adobe2) MPEG Push Demultiplexer,0x00200000,1,2,ad2mpgpdmx.ax,7.03.0000.46599
CyberLink MPEG-1 Splitter,0x00200000,1,2,P2Gm1spliter.ax,2.04.0000.2301
DivX Demux Filter (Unrestricted Edition),0x00200000,0,3,DirectShowDemuxFilter.dll,1.00.0003.0136
CyberLink Tzan Filter (HP),0x00200000,1,1,CLTzan.ax,3.05.0000.2913
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
Cyberlink File Reader (Async.),0x00200000,0,1,P2GReader.ax,3.00.0000.3016
CyberLink M2V Writer,0x00200000,1,0,P2GM2VWriter.ax,1.03.0000.2017
RealPlayer MP3 Transform,0x00600000,1,1,rdsf3260.dll,16.00.0000.0282
Cyberlink Dump Filter,0x00200000,1,0,P2GDump.ax,3.00.0000.7122
CyberLink Video Stabilizer,0x00200000,1,1,P2GVideoStabilizer.ax,1.00.0000.1017
CyberLink DVD Navigator (HP),0x00200000,0,3,CLNavX.ax,8.00.0000.4023
CyberLink PCM Wrapper,0x00200000,1,1,P2GPCMEnc.ax,1.01.0000.0321
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17835
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MainConcept (Adobe2) AAC Encoder,0x00100000,1,1,ad2eaac.ax,7.06.0000.46599
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
MainConcept (Adobe2) AMR Encoder,0x00200000,1,1,ad2amre.ax,7.03.0000.46599
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
RealPlayer Transcode Filter,0x00600000,0,0,rdsf3260.dll,16.00.0000.0282
MainConcept (Adobe2) Dolby Digital Audio Decoder,0x00600000,1,1,ad2ddad.ax,7.03.0000.46599
MainConcept (Adobe2) Stream Parser,0x00400000,1,2,ad2mpgdmx.ax,7.03.0000.46599
MainConcept (Adobe2) MPEG-4 Video Encoder,0x00200000,1,1,ad2m4ve.ax,7.26.0000.46599
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
MainConcept (Adobe2) MP4 Demultiplexer,0x00800101,1,2,ad2mp4demux.ax,7.07.0000.46599
CyberLink TimeStretch Filter (CES),0x00200000,1,1,P2Gauts.ax,1.00.0000.2212
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17835
CyberLink TL MPEG Splitter,0x00200000,1,2,P2GTLMSplter.ax,3.02.0000.2219
RealPlayer Audio Filter,0x00200000,1,1,rdsf3260.dll,16.00.0000.0282
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
CyberLink MPEG Muxer,0x00200000,2,1,P2GMpgMux.ax,5.01.0000.1723
CyberLink Video/SP Decoder (HP),0x00200000,2,3,CLVsd.ax,8.04.0000.1724
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Dump,0x00000000,0,0,,
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
MainConcept Stream Parser,0x00400000,1,2,mc_demux_mp2_ds.ax,9.06.0008.3641
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
P2G Video Regulator,0x00200000,1,1,P2GResample.ax,2.05.0000.1818
P2G Audio Encoder,0x00200000,2,0,P2GAudEnc.ax,2.00.0000.4815
Track1Filter,0x00200000,0,0,Track1Filter.dll,8.00.0000.0000
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
MainConcept (Adobe2) DV Video Decoder,0x00600000,1,1,ad2dsdv.ax,7.07.0000.46599
MainConcept (Adobe2) DV Video Encoder,0x00200000,1,1,ad2dsdv.ax,7.07.0000.46599
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MainConcept (Adobe2) AAC Decoder,0x00800000,1,1,ad2daac.ax,7.06.0000.46599
MainConcept (Adobe2) AVC/H.264 Video Decoder,0x00800001,1,2,ad2avcvd.ax,7.05.0000.46599
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713
CyberLink MPEG Decoder,0x00200000,2,3,P2GMVD.ax,5.00.0000.0929

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MainConcept (Adobe2) AVC/H.264 Video Encoder,0x00200000,1,1,ad2h264ve.ax,7.04.0000.46599
MainConcept (Adobe2) DV Video Encoder,0x00200000,1,1,ad2dsdv.ax,7.07.0000.46599
MainConcept (Adobe2) MPEG-2 Video Encoder,0x00400000,2,1,ad2m2ve.ax,7.04.0000.46599
MainConcept (Adobe2) MPEG-4 Video Encoder,0x00200000,1,1,ad2m4ve.ax,7.26.0000.46599
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
DivX 6.9.2 Codec (4 Logical CPUs),0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
DivX 6.9.2 YV12 Decoder,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
MainConcept (Adobe2) AAC Encoder,0x00100000,1,1,ad2eaac.ax,7.06.0000.46599
MainConcept (Adobe2) AMR Encoder,0x00200000,1,1,ad2amre.ax,7.03.0000.46599
MainConcept (Adobe2) Layer II Audio Encoder,0x00800001,1,1,ad2l2ae.ax,7.03.0000.46599
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

Audio Capture Sources:
Integrated Microphone Array (ID,0x00200000,0,0,qcap.dll,6.06.7601.17514
Headset Mic (IDT High Definitio,0x00200000,0,0,qcap.dll,6.06.7601.17514
Stereo Mix (IDT High Definition,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Capture Devices:
,0x00000000,0,0,,
,0x00000000,0,0,,
,0x00000000,0,0,,
MicIn,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
MuxedIn1,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HP Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514
HP Webcam,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
ATI HD Audio rear output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Dock HpOut,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
LineOut,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
,0x00000000,0,0,,
,0x00000000,0,0,,

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
HP Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514
HP Webcam,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers and Headphones (IDT Hi,0x00200000,1,0,quartz.dll,6.06.7601.17713
CyberLink Audio Renderer (HP),0x00200000,1,0,cladr.ax,7.00.0000.2704
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Independent Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers and Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.17713
Independent Headphones (IDT Hig,0x00200000,1,0,quartz.dll,6.06.7601.17713

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
Here is the D3Prefs.txt info

PreferencesVersion "44"
PlayedCutscene0 "13"
PlayedCutscene1 "0"
PlayedCutscene2 "20"
PlayedCutscene3 "15"
DisplayModeFlags "0"
DisplayModeWindowMode "0"
DisplayModeWinLeft "240"
DisplayModeWinTop "187"
DisplayModeWinWidth "800"
DisplayModeWinHeight "600"
DisplayModeUIOptWidth "1280"
DisplayModeUIOptHeight "1024"
DisplayModeWidth "1280"
DisplayModeHeight "1024"
DisplayModeRefreshRate "75"
DisplayModeBitDepth "32"
Gamma "1.000000"
MipOffset "0"
ShadowQuality "2"
PhysicsQuality "1"
ClutterQuality "2"
Vsync "0"
Letterbox "0"
Antialiasing "0"
LowFX "0"
LimitForegroundFPS "1"
MaxForegroundFPS "150"
LimitBackgroundFPS "1"
MaxBackgroundFPS "8"
DisableTrilinearFiltering "0"
ColorCorrection "1"
MipBias "0.000000"
ReflectionQuality "0"
TonemapExposure "1.900000"
TonemapContrast "1.500000"
TonemapSaturation "1.000000"
TonemapGain "1.000000"
HardwareClass "3"
PCIVendor "4098"
PCIDevice "26817"
MasterVolume "1.000000"
EffectVolume "0.800000"
MusicVolume "0.800000"
NarrationVolume "0.800000"
AmbientVolume "0.800000"
ChannelsToUse "32"
SoundDriver "0"
SpeakerMode "0"
ReverseSpeakers "0"
QuestSubtitlesEnabled "0"
CinematicsSubtitlesEnabled "0"
MuteSound "0"
MuteEffects "0"
MuteAmbient "0"
MuteVoice "0"
MuteMusic "0"
Thanks Omrakos.
Sorry for the lengthy text.
KamenSoul,

See if updating your video drivers helps. The ones you have now are pretty old, being from 2010.

These are ATI's latest reference drivers. They may or may not work with your laptop. If they can't be installed, you'll have to check with your laptop manufacturer's support site for the latest drivers they have available.

http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx
Thanks Omrakos, you're a great help.
Got the new driver from the laptop manufacturer site and all working fine.
Thanks for the tech info.

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