account lock

Technical Support
my girlfriend account has lock.And try to recovery but forget first name how to resolve this problem.
If she can not remember her first name then you might need to seek medical attention for her. As per the TOU, she was required to use her real name when creating the account. They require this so that when there are account issues that the account can be reclaimed. If she did not use her real name then she will not get the account back.

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