Item not coming in after 12 hours of purchase

Technical Support
Bought a trifecta ring with armour, int, vitality and it still hasn't come in.

Also sold a pair of zuni boots for 600k and the cash was in my completed tab, but didn't go into my money. Had 131mil, after clicking it, it's at 131.020 mil (same as before)
Just a FYI, there are no blizzard forum support agents around until at least afternoon time PDT. Even if there were, they can not do anything about your issue. If you do a search however, you can find the blue responses to your issue - which is to wait 72 hours and then if it still has not shown up, submit a ticket.
It's funny you say submit a ticket. In the ticket thing, there is nothing about in game items, it jsut tells you to not make a ticket.
Using the search feature we come up with the blue response to your issue

Please allow at least 72 hours after an auction is ended before contacting us about items not being received. After that time has elapsed, you can submit a support ticket as described below:

1. Go to the Support website at
2. Choose "Diablo III" as the game with which you need assistance.
3. Ensure that "Use a few words to summarize your issue" is selected.
4. Type in "auction house" and click Next.
5. Choose one of the options that best matches your problem.
6. Scroll down to the bottom of the page and click "Submit a Ticket".
7. Fill out your ticket and click "Submit".

Be sure to mention in the ticket that you've waited 72 hours already and still not received the gold/items.

Join the Conversation

Return to Forum