Technical Support

Aug 7 Frustrated ! Was playing Sunday morning the 7th of August 2016 at around 10AM my atlantic time...was playing an arena game, with only one lost so far, but this player had a nickname Unknown. He was gonna play a card which looked like a spell, ready to be played, the card was hanging there on his turn, i waited maybe 20 min or more, i had to close the application without quitting...and lost the game because of this. Usually the other player should have a time limit ? why did i lose ? its almost like he knew i was gonna have to shut off my app so he could get his win.Ronnie0 Aug 7
Aug 7 Hearthstone will not load for multiple iOS devices I have deleted the game and reloaded. I have restarted the devices. I now have four iOS devices that cannot load Hearthstone. What is going on??? I have been a player since day 1 on the PC but now only play on iOS devices. This is ridiculous.Ghazghul0 Aug 7
Aug 7 Iphone "playfull spirit" error keeps occuring So I have been unable to connect to heartstone for over 2 months from my iphone . I always keep getting the same "playful spirits have disturbed etc" . I tried re installing the application , connecting on different wireless servers , the one from home / the one from a friend / public ones , also tried re installing from different places just to make sure everything is ok and still it does not work . whenever I open it up after the re install I can play the tutorial but after that I recive the same error . So I got tired of waiting I thought maybe it`s just a game bug and it will be fixed in the future , but now I wanna buy a ipad to play it but if it won`t work the money will be just wasted . Can you please help me out to fix this problem ? or tell me if IOS is not supported anymore even tho I can re download the game from the app store?Uchiha1 Aug 7
Aug 7 Recruit a friend not working So I gave a friend a mine a link for the RAF. However, she didn't get a reward from it, and after playing enough to level up more than 20, I didn't get Morgl. We were both using the PC, and I used the link created within the game itself, and this is the first time she's playing Hearthstone too.Fenrir0071 Aug 7
Aug 7 Get a "Oops" promp error The Game Crashed. The crash report folder named "2016-08-06-203606" next to game executable. error file below ------------------------------------------------------------------------------------------------------------------ nity Player [version: Unity 5.3.4p4_43a3882ae25c] RTSSHooks.dll caused an Access Violation (0xc0000005) in module RTSSHooks.dll at 0023:0613b288. Error occurred at 2016-08-06_203146. C:\Program Files (x86)\Hearthstone\Hearthstone.exe, run by Adan. 22% memory in use. 0 MB physical memory [0 MB free]. 0 MB paging file [0 MB free]. 0 MB user address space [3646 MB free]. Read from location 00000015 caused an access violation. Context: EDI: 0x00000000 ESI: 0x00000000 EAX: 0x00000015 EBX: 0x0fa52f84 ECX: 0x00000000 EDX: 0x00012930 EIP: 0x0613b288 EBP: 0x15c0edd8 SegCs: 0x00000023 EFlags: 0x00010202 ESP: 0x15c0ed9c SegSs: 0x0000002b Bytes at CS:EIP: 8b 08 8d 54 24 04 52 50 8b 41 20 c7 44 24 0c 00 Stack: 0x15c0ed9c: 06143c18 00000015 6dfb4a45 0617fe69 .<......EJ.mi... 0x15c0edac: 06143afa 0fac6fe0 00000015 15c0ede4 .:...o.......... 0x15c0edbc: 15c0edd0 0fa52f84 00b91000 00000000 ...../.......... 0x15c0edcc: 00000001 00000297 06143b02 00000015 .........;...... 0x15c0eddc: 00000000 518bb7b0 15c0ee44 013ccef7 .......QD.....<. 0x15c0edec: 0fac6fe0 00000000 15c0ee34 00000000 .o......4....... 0x15c0edfc: 00000000 00000040 04386590 0a548cc0 ....@....e8...T. 0x15c0ee0c: 00000000 00000001 00000000 00000000 ................ 0x15c0ee1c: 00000000 00000001 00000000 00000000 ................ 0x15c0ee2c: 01b5af80 048d2200 0fa52f80 0fa52f80 .....".../.../.. 0x15c0ee3c: 0fa52f00 0fac6fe0 15c0ee74 013c6026 ./...o..t...&`<. 0x15c0ee4c: 0000000b 00000015 03caf030 00000004 ........0....... 0x15c0ee5c: 00000004 00000004 00000001 00000013 ................ 0x15c0ee6c: 00000000 00000000 15c0fc70 013f1a86 ........p.....?. 0x15c0ee7c: 0000000b 00000002 03caf030 00000040 ........0...@... 0x15c0ee8c: 00000004 00000004 00000004 00000001 ................ 0x15c0ee9c: 00000013 00000000 00000000 01035720 ............ W.. 0x15c0eeac: 04386590 03cd71b0 15c0ef74 77d71115 .e8..q..t......w 0x15c0eebc: 00000003 00000000 00000002 15c0ef28 ............(... 0x15c0eecc: 15c0eee0 00000000 00000000 77d71173 ............s..w 0x15c0eedc: 00000003 00000040 00000000 00000000 ....@........... 0x15c0eeec: 00000000 00000000 00000000 00000000 ................ 0x15c0eefc: 00000000 00000000 00000000 00000000 ................ 0x15c0ef0c: 00000000 00000000 00000000 00000000 ................ 0x15c0ef1c: 00000000 15c0efc8 00000000 00140012 ................ 0x15c0ef2c: 15c0f040 00000000 00000000 00000000 @............... 0x15c0ef3c: 00000000 15c0efcc 00000000 15c0efd8 ................ 0x15c0ef4c: 00c0eff8 00020000 15c0ef68 15c0ef68 ........h...h... 0x15c0ef5c: 15c0ef68 00000002 00000002 00000000 h............... 0x15c0ef6c: db9a5881 00000002 00000000 77d70da0 .X.............w 0x15c0ef7c: 15c0f014 00000000 0000002c 15c0f3f0 ........,....... 0x15c0ef8c: 15c0f500 77d70e1b 00000000 00000da0 .......w........ 0x15c0ef9c: 00140012 15c0f040 00000000 15c0f410 ....@........... 0x15c0efac: 00000000 00000000 00000000 0000f058 ............X... 0x15c0efbc: 00000000 00000000 00000000 15c00000 ................ 0x15c0efcc: 00000000 00800000 15c0f060 0100000a ........`....... 0x15c0efdc: 15c0f500 000a0008 77d37d18 009c0b14 .........}.w.... 0x15c0efec: 009c0b40 009c0b58 009c0b40 00200000 @...X...@..... . 0x15c0effc: 15c0f040 15c0f040 15c0f040 00000020 @...@...@... ... 0x15c0f00c: 00000020 00000009 00000000 00000000 ............... 0x15c0f01c: 00000000 00000000 00000000 00000000 ................ 0x15c0f02c: 00000000 00000000 00000000 00000000 ................ 0x15c0f03c: 00000000 00540000 004c0044 002e004c ......T.D.L.L... 0x15c0f04c: 004c0044 0000004c 0000017c 00000000 D.L.L...|....... 0x15c0f05c: 00000000 000000ec 00000002 002e004c ............L... 0x15c0f06c: db9a4785 15c0f0ec 77d7161a 15c0f160 .G.........w`... 0x15c0f07c: 15c0f118 15c0f0d8 15c0f0d4 77d7175c ............\..w 0x15c0f08c: 00000000 00000000 15c0f1d4 77d716a0 ...............w 0x15c0f09c: 77d7161a 15c0f188 00000000 00000000 ...w............ 0x15c0f0ac: 00000000 009b1714 000007a0 00000000 ................ 0x15c0f0bc: 00000018 00000003 00000000 00000002 ................ 0x15c0f0cc: 00000003 00000002 536cd652 db9a46fd ........R.lS.F.. 0x15c0f0dc: 15c0f3f0 15c0f4f8 15c0f3e8 00000003 ................ 0x15c0f0ec: 00000000 15c0f0d8 15c0f398 15c0f610 ................ 0x15c0f0fc: 77da5de0 b9b8cf3d fffffffe 15c0f398 .].w=........... 0x15c0f10c: 77d73615 00000000 15c0f160 15c0f3dc .6.w....`....... 0x15c0f11c: 02204290 77d7362a 15c0f3f0 00000000 .B .*6.w........ 0x15c0f12c: 00000000 00000000 15c0f4f8 01000000 ................ 0x15c0f13c: 022042bc 15c0f4f8 00000000 00000000 .B ............. 0x15c0f14c: 00000000 15c0f4f8 15c0f3e8 15c0f200 ................ 0x15c0f15c: 00000000 00000000 5be60b5c 00000000 ........\..[.... 0x15c0f16c: 00b58000 00000000 00000000 15c0f204 ................ 0x15c0f17c: 00000000 00000000 00000000 00020000 ................ 0x15c0f18c: 15c0f1a0 15c0fc6c 77d8ea1a 00000002 ....l......w.... 0x15c0f19c: 00000002 15c00000 db9a4659 15c0f324 ........YF..$... 0x15c0f1ac: 00000000 77d70da0 77d3bd00 77d30000 .......w...w...w 0x15c0f1bc: 00182000 00000047 77db23d0 15c0f300 . ..G....#.w.... 0x15c0f1cc: 00000004 000823d0 00000000 5be60b5c .....#......\..[ 0x15c0f1dc: 15c00000 00000000 00000000 77db23b2 .............#.w 0x15c0f1ec: 15c0f2b0 15c0f63c 15c0f300 15c0f25c ....<.......\... 0x15c0f1fc: 15c0f63c 77db2400 15c0f63c 15c0f5d8 <....$.w<....... 0x15c0f20c: 77db2384 15c0f2b0 15c0f63c 15c0f300 .#.w....<....... 0x15c0f21c: 15c0f25c 77db23d0 15c0fc6c 15c0f2b0 \....#.wl....... 0x15c0f22c: 15c0f63c 77d8e702 15c0f2b0 77d9e03c <......w....<..w 0x15c0f23c: 77d8e730 15c0f300 00000000 01c57080 0..w.........p.. 0x15c0f24c: 00000000 15c0fc6c 15c0e000 15c10000 ....l........... 0x15c0f25c: 00000000 00000000 00000000 00000000 ................ 0x15c0f26c: 00000000 00000000 00000000 00000000 ................ 0x15c0f27c: 00000000 00000000 00000000 00000000 ................ 0x15c0f28c: 00000000 00000000 00000000 00000000 ................ 0x15c0f29c: 00000000 f46857d4 c0000225 00000000 .....Wh.%....... 0x15c0f2ac: 00000000 c0000027 00000002 00000000 ....'........... 0x15c0f2bc: 01445d58 00000000 00000000 00000000 X]D............. 0x15c0f2cc: f46857d4 02203e54 02203e18 00000000 .Wh.T> ..> ..... 0x15c0f2dc: 15c0f314 00000000 15c0f314 77d6ffe8 ...............w 0x15c0f2ec: 77e3f4e4 15c0f648 77d8a6b1 02204290 ...wH......w.B . 0x15c0f2fc: 00000000 00010007 15c0f320 77d6caaf ........ ......w 0x15c0f30c: 77e3f4e4 15c0f648 00000000 c0000225 ...wH.......%... 0x15c0f31c: 00000000 15c0f338 77d6fc0c 15c0f3dc ....8......w.... 0x15c0f32c: 02204290 77d72e40 00000009 15c0f388 .B .@..w........ 0x15c0f33c: 77d6fa19 02204290 77d6fa3f db9a447d ...w.B .?..w}D.. 0x15c0f34c: 15c0f3dc 02204290 00000001 0000000a .....B ......... 0x15c0f35c: 15c0f3f0 00000000 15c0f660 00000000 ........`....... 0x15c0f36c: 77da5de0 15c0f348 fffffffe 15c0f610 .].wH........... 0x15c0f37c: 77da5de0 b9b8c02d fffffffe 77d6fa3f .].w-.......?..w 0x15c0f38c: 77d5002b 00000053 db9a002b 0220002b +..wS...+...+. . 0x15c0f39c: 00000000 00000000 00000000 00000000 ................ 0x15c0f3ac: 00000000 00000000 15c0f600 01445d58 ............X]D. 0x15c0f3bc: 00000023 00000202 15c0f5f0 0000002b #...........+... 0x15c0f3cc: ffffffff ffffffff 77d5a5f4 77d5a6b8 ...........w...w 0x15c0f3dc: 15c0f660 02204290 15c0f648 00000020 `....B .H... ... 0x15c0f3ec: 00000000 01000012 15c0f3f8 0054004e ............N.T. 0x15c0f3fc: 004c0044 002e004c 004c0044 0000004c D.L.L...D.L.L... 0x15c0f40c: 00000000 536cd652 00000000 0054004e ....R.lS....N.T. 0x15c0f41c: 004c0044 002e004c 004c0044 00000000 D.L.L...D.L..... 0x15c0f42c: 02204290 536cd652 00000000 00000000 .B .R.lS........ 0x15c0f43c: 536cd652 022042cc 02204290 ec5f4d98 R.lS.B ..B ..M_. 0x15c0f44c: 15c0f484 00000000 15c0f484 77d6ffe8 ...............w 0x15c0f45c: 77e3f4e4 15c0f730 00000000 00000020 ...w0....... ... 0x15c0f46c: 02204290 ec5f4d70 00000000 77e3ea70 .B .pM_.....p..w 0x15c0f47c: 15c0f600 77d6ffe8 15c0f5cc 77d6fdca .......w.......w 0x15c0f48c: 00000020 15c0f730 15c0f5f4 01d141c4 ...0........A.. 0x15c0f49c: 00000000 00000000 00000000 00000000 ................ 0x15c0f4ac: 00000000 00000000 00000000 01d141f4 .............A.. 0x15c0f4bc: 00000001 00000000 ffffffff 00000000 ................ 0x15c0f4cc: 00000000 00000000 00000000 00000000 ................ 0x15c0f4dc: 00000000 77d6fdf0 00000000 00000000 .......w........ 0x15c0f4ec: 00000000 01000000 15c0f634 01000000 ........4....... 0x15c0f4fc: 15c0f500 00540000 db9a42a5 00000010 ......T..B...... 0x15c0f50c: 00000001 15c0f5d4 15c0f518 01000000 ................ 0x15c0f51c: 15c0f550 15c0f550 15c10000 00000000 P...P........... 0x15c0f52c: 0000000e 0000000e 00c0f5f8 db9a4299 .............B.. 0x15c0f53c: 00dc0000 00000000 00dc0000 00000030 ............0... 0x15c0f54c: 00dc0128 00000000 15c0f538 00000000 (.......8....... 0x15c0f55c: 15c0fc6c 77da5de0 b9b8c06d fffffffe l....].wm....... 0x15c0f56c: 15c0f598 77d6ddba 00000001 00dc0000 .......w........ 0x15c0f57c: 00000000 00dc0000 00276000 01c57080 .........`'..p.. 0x15c0f58c: 15c0f5a4 0144f448 00dc0000 0000274d ....H.D.....M'.. 0x15c0f59c: 01c57000 15c0f600 0144f5e0 00dc0000 .p........D..... 0x15c0f5ac: 0067f5c8 b4b7a83c 01c57080 00000000 ..g.<....p...... 0x15c0f5bc: 15c0fc6c 00000000 15c0f670 77dcd2dc l.......p......w 0x15c0f5cc: 15c0f610 15c0f778 db9a45a1 15c0f600 ....x....E...... 0x15c0f5dc: b4b7abdc 15c0fc6c 01445d60 fffffffe ....l...`]D..... 0x15c0f5ec: 15c0fc6c 0103631f 00000001 15c0fc7c l....c......|... 0x15c0f5fc: 00000000 15c0fc6c 0143f670 0143f686 ....l...p.C...C. 0x15c0f60c: 15c0f624 00000000 00000000 00000000 $............... 0x15c0f61c: 15c0f728 15c0f778 15c0f648 77db23b2 (...x...H....#.w 0x15c0f62c: 15c0f728 15c0fc6c 15c0f778 15c0f6b4 (...l...x....... 0x15c0f63c: 15c0fc6c 77db23d0 15c0fc6c 15c0f710 l....#.wl....... 0x15c0f64c: 77db2384 15c0f728 15c0fc6c 15c0f778 .#.w(...l...x... 0x15c0f65c: 15c0f6b4 0143f5c8 15c0fc6c 15c0f728 ......C.l...(... 0x15c0f66c: 00000000 77d8e8af 15c0f728 15c0fc6c .......w(...l... 0x15c0f67c: 15c0f778 15c0f6b4 0143f5c8 01035720 x.........C. W.. 0x15c0f68c: 03cd71b0 15c0f728 0016d0f7 15c0f778 .q..(.......x... 0x15c0f69c: 15c0fc6c 0000000d 15c0e000 00000070 l...........p... 0x15c0f6ac: 00000000 00000000 5be0b07a 15c0f730 ........z..[0... 0x15c0f6bc: 00000080 5be60b78 00000074 15c0f7b0 ....x..[t....... 0x15c0f6cc: 15c0f730 0000009c 5be0b0c6 15c0f730 0..........[0... 0x15c0f6dc: 00000000 000000f4 0000000f 5be09500 ...............[ 0x15c0f6ec: 008302b4 77d753aa 0af415a8 00000000 .....S.w........ 0x15c0f6fc: 000003c0 000003c8 02200000 000003bc .......... ..... 0x15c0f70c: db9a4161 15c0fc30 77d9ff1f 15c0f728 aA..0......w(... 0x15c0f71c: 15c0f778 15c0f728 15c0f778 406d1388 x...(...x.....m@ 0x15c0f72c: 00000000 00000000 77c596c2 00000004 ...........w.... 0x15c0f73c: 00001000 01b62eec 000038d0 00000000 .........8...... 0x15c0f74c: 00000000 00010013 00000000 0000000f ................ 0x15c0f75c: 00000013 15c0fc28 0143e110 00010013 ....(.....C..... 0x15c0f76c: 00000000 00010000 00010000 0001007f ................ 0x15c0f77c: 00000000 00000000 00000000 00000000 ................ 0x15c0f78c: 00000000 00000060 0000027f 00000002 ....`........... 0x15c0f79c: 0000ffff 010352b0 00000023 15c0fbe8 .....R..#....... 0x15c0f7ac: 0000002b 00000000 00000000 00000000 +............... 0x15c0f7bc: 00000000 00000000 00000000 00000000 ................ 0x15c0f7cc: 00000000 00000000 00000000 00000000 ................ 0x15c0f7dc: 00000000 00000000 00000000 00000000 ................ 0x15c0f7ec: 00000000 00000000 00000000 f2abf400 ................ 0x15c0f7fc: 3bf68b80 67120800 0000002b 00000053 ...;...g+...S... 0x15c0f80c: 0000002b 0000002b 01035720 03cd71b0 +...+... W...q.. 0x15c0f81c: 03cd71b0 00000000 00000004 00000014 .q.............. 0x15c0f82c: 15c0fc30 77c596c2 00000023 00000216 0......w#....... 0x15c0f83c: 15c0fbd8 0000002b 0002027f 00000000 ....+........... 0x15c0f84c: 010352b0 00000023 15c0fbe8 0000002b .R..#.......+... 0x15c0f85c: 00001f80 0000ffff 00000000 00000000 ................ 0x15c0f86c: 00000000 00000000 00000000 00000000 ................ 0x15c0f87c: 00000000 00000000 00000000 00000000 ................ 0x15c0f88c: 00000000 00000000 00000000 00000000 ................ 0x15c0f89c: 00000000 00000000 00000000 00000000 ................ 0x15c0f8ac: 00000000 00000000 00000000 00000000 ................ 0x15c0f8bc: 00000000 00000000 00000000 00000000 ................ 0x15c0f8cc: 00000000 00000000 f4000000 8b80f2ab ................ 0x15c0f8dc: 00003bf6 00000000 00000000 00000000 .;.............. 0x15c0f8ec: 00000000 00000000 00000000 00000000 ................ 0x15c0f8fc: 00000000 00000000 00000000 00000000 ................ 0x15c0f90c: 00000000 00000000 00000000 00000000 ................ 0x15c0f91c: 00000000 00000000 00000000 00000000 ................ 0x15c0f92c: 00000000 00000000 00000000 00000000 ................ 0x15c0f93c: 00000000 00000000 00000000 00000000 ................ 0x15c0f94c: 00000000 00000000 00000000 00000000 ................ 0x15c0f95c: 00000000 00000000 77e3ebec 00000000 ...........w.... 0x15c0f96c: 00000000 00000000 00000000 00000000 ................ 0x15c0f97c: 00000000 00000000 00000000 0000002b ............+... 0x15c0f98c: 00000053 0000002b 0000002b 01035720 S...+...+... W.. 0x15c0f99c: 03cd71b0 03cd71b0 00000000 00000004 .q...q.......... 0x15c0f9ac: 15c0fbd8 15c0fc30 77c596c2 00000023 ....0......w#... 0x15c0f9bc: 00000216 15c0fbd8 15c0002b 00000070 ........+...p... 0x15c0f9cc: 00000001 000007ff 000029fc 05a42000 .........)... .. 0x15c0f9dc: 020e0000 00000000 020e00c0 020e0000 ................ 0x15c0f9ec: 000007ff 00000000 00001dfc 000007ff ................ 0x15c0f9fc: 0000077f 000029fc 000029fc 000029fc .....)...)...).. 0x15c0fa0c: 05a10000 00c0fa48 15c0fa48 77d7b648 ....H...H...H..w 0x15c0fa1c: 00000000 020e0000 020e0000 020e00c0 ................ 0x15c0fa2c: 05a42000 020e0000 05a42008 15c0fba0 . ....... ...... 0x15c0fa3c: 77d76de2 00000001 fffffd34 00000448 .m.w....4...H... 0x15c0fa4c: fffffd34 000002cc 0000003c 00000140 4.......<...@... 0x15c0fa5c: 00010013 0000027f 00000000 0000ffff ................ 0x15c0fa6c: 00000000 03000201 00000000 00000000 ................ 0x15c0fa7c: 00000000 00000000 00000000 00000000 ................ 0x15c0fa8c: 00000000 00000000 00000000 00000000 ................ 0x15c0fa9c: 00000000 00000000 00000000 00000000 ................ 0x15c0faac: 00000000 00000000 00000000 00000000 ................ 0x15c0fabc: 00000000 00000000 00000000 00000000 ................ 0x15c0facc: 00000000 0000002b 00000053 0000002b ....+...S...+... 0x15c0fadc: 00000005 020e0000 00000000 03cd71b0 .............q.. 0x15c0faec: 00000000 00000000 01035720 0000005c ........ W..\... 0x15c0fafc: 020e00c0 00000023 00000202 15c0fd10 ....#........... 0x15c0fb0c: 0000002b 00010020 00000000 00000000 +... ........... 0x15c0fb1c: 00000000 00000000 00000000 00000074 ............t... 0x15c0fb2c: 00000001 00000000 00000000 00000001 ................ 0x15c0fb3c: 00000000 00000000 05a42000 05a42000 ......... ... .. 0x15c0fb4c: 00000002 05a42008 05a42008 fffffffe ..... ... ...... 0x15c0fb5c: 0000001f 00000000 03000201 000009f8 ................ 0x15c0fb6c: 020ec6e8 00000000 00000000 020e00c0 ................ 0x15c0fb7c: 00000000 0000077f 05a30088 00000000 ................ 0x15c0fb8c: 00000000 15c0fcec 77da5de0 b9b8cefd .........].w.... 0x15c0fb9c: fffffffe 15c0fbe0 77d75005 00010013 .........P.w.... 0x15c0fbac: 00010020 00000000 15c0fbd4 00000000 ............... 0x15c0fbbc: 03cd71b0 01035720 15c0fc30 77c596b5 .q.. 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Corporation Product: Microsoft® Windows® Operating System FileDesc: NT Layer DLL FileVer: 10.0.14393.0 ProdVer: 10.0.14393.0 == [end of error.log] ==TwistedCore2 Aug 7
Aug 6 cheating You have to get rid of players that are disconnecting to force a missed turn.HungSoLo4 Aug 6
Aug 6 Argent Horse Rider & Now Doomguard I have played several games with various heros and when i summon argent horserider the card is on the board but i can't access it or use it in anyway shape or form. That seemed to be the only card however i just played a zoo warlock deck and it happened both times i summoned doomguard and i am losing many ranked games that are adding up to just be plain out annoying...Honestly blizzard hope you guys are aware of and working on a solution...but thanks for the best game ever and keep up the good work... -Dudeman805dudeman8051 Aug 6
Aug 6 Animated Armor Bug in this week's TB? This event has occurred to me in several TB's, but it has been difficult to get a screen shot because the end of game stats block the final screen so quickly once the game is over. Finally got a screen shot. What am I missing? Here, I have Animated Armor on the board and 9 health. I should be taking 1 point damage per attack to my hero until AI clears Animated Armor. AI played the 13/13 minion, then went face with the 11/10. Why game over right after this hit? Historically speaking, any time I think I have a bug, it is just that I am missing something. What am I missing here or is it really a bug this time? Screen shot: http://i.imgur.com/saShOwC.pngMiniMe2 Aug 6
Aug 6 Says "Installed" on Play Store, but its not I have been playing the game on my phone for months now, but after the last update I can't install it. Here is what I have been experiencing: I uninstalled the app to do a fresh install. It downloads from the play store app, says it's downloaded, then says installing, then nothing. It doesn't confirm the installation or give an error and is not on my app screen. It's also not under my listed apps under settings and on the play store app it still only has an option to install and not open the app. The play store on a browser on PC shows its Installed, I could still select to install from here and it did the same as it did from the play store app. It downloaded then says it's installed then nothing. Now when I check on the Play Store on a PC it still says its installed, but now there is no option to install anymore. I only have this 1 device that is compatible with Hearthstone. The phone is not rooted and has no funny custom setup. I have also only ever downloaded Hearthstone from the Playstore, on this one account and not any other source before. Motorola Moto G2 Andriod 6.0 Marshmallow The only thing that I can think of that I did recently is add another Google account to the Play Store, but I am trying to install on the same account that I have always used in the past. I have never installed Hearthstone on the newly added accountCorrosive3 Aug 6
Aug 6 The game says it's offering 9 classes including priest But i can't find it. This is my client http://imgur.com/a/AyK8GAlxdjo0 Aug 6
Aug 6 Still can not log on due to playful sprites. I have been unable to log on all day on NA. EU works but I get playful sprites nonstop on NA. Is this going to be fixed soon?AzureD2 Aug 6
Aug 6 android google play store crash I tried downloading hearthstone on google play store but it the play store always crashes when it reached 100%. I am sure i have enough space. like 6gb. I installed hearthstone before but i deleted it. PLease assist.Toad0 Aug 6
Aug 5 [Linux] Install problems on Linux... and it works! How to do it: Step 0: (optional) Prepare to become very frustrated during multiple points of this process. Understand that you will spend at least two hours of your time, and that you will probably have to go through this all over again every time you install any of Blizzard's games. Step 1: Install PlayOnLinux. sudo apt-get update && sudo apt-get install playonlinux Step 2: Use the GUI of PlayOnLinux to install "Hearthstone". (click "Install" >> click "Games" >> scroll down to "Hearthstone"). Technically speaking, this is only half the battle, as this will only install the BNET launcher. Step 3: Follow install steps for the Bnet launcher. Do not log into Bnet. There is an extra install step at the end, so stay frost! Step 4: Close all instances of Wine, BNET. Do sudo wineserver -k if you are paranoid. Step 5: Reopen PlayOnLinux. Right click, "Configure Wine". Step 6: Go to "Libraries" tab. Type in "dbghelp" in the "New override for library" text box. Click "Add". Click on the new entry, click "Edit", then "Disabled". Step 7: In the same tab, type in "mscvp100" in the "New override for library" text box. DO NOT EDIT. Just leave it at "native, builtin". Don't ask why, just do it :). Click "Apply" then "OK". Step 8: Go back to PlayOnLinux. Right click on "Hearthstone", then "Open the application's directory". Step 9: Run "Battle.net Launcher.eve" (NOT the other one... that one doesn't work...) Step 10: Reflect on why there has to be more than 10 steps :(. Step 11: Install "Hearthstone" from the Launcher. Note that it will go to a black screen of death if you try launching. Step 12: After the installation finishes. Then, close every instance of Wine, BNET, etc. Then do: sudo apt purge wine wine1.7 playonlinux sudo apt-get install wine1.6 Step 13: Press the "Windoze" key, click on "Files". Do a search for Hearthstone, and double-click on "Hearthstone.exe".sly2 Aug 5
Aug 5 Patch 5.22 helped a lot but it still needs improvement Before the patch, I was unable to play Hearthstone. Every time I played a match it would crash within the first 5 turns. It was completely unbearable since it is nearly impossible to win that fast. After the patch, I am now able to play through a match until turns 12/13 consistently. It crashes without fail. This kinda forces me to only play Shaman or Warlock since I need to win before then. This crashes are still a real pain and you guys need to continue working on this. If someone does see this. Please don't tell me that 'If you change this or that it'll work' We shouldn't have to go into menus and stuff in order for my game to work the way it should. P.s I'm on IOS.Hirodog640 Aug 5
Aug 5 30FPS only So i resently bought a new pc. I downloaded hearthstone and it was working in 1920x1080 High and 60fps. Today i opened the game and it was capped at 30. Nothing changed in my settings.Georgek690 Aug 5
Aug 5 permanent fix to game crashing i realize people are still getting game crashes.. to fix the issue simply open task manager and right click on the hearthstone process (for windows 10 users you may have to select "go to details") set the priority to realtime set the affinity to cpu 0 make sure only cpu 0 is ticked now the game should not crashOasisLord1 Aug 5
Aug 5 I have a problem with crashing game Greetings! I never had this problem but 4 days ago this problem began. Sometimes system write : Hearthstone.exe is not responsible I have screenshot but i can´t add photo here :(Dannyss0 Aug 5
Aug 5 Unable to login after password change 4 hours ago. I know it takes time, but 4 hours seems a little extreme for a mere password change. When can I expect to beable to login?Malevolent0 Aug 5
Aug 4 Still unable to connect I have been a loyal player for a while, defending Hearthstone from people who say it's crappy and buggy since my experience hasn't been that bad until recently. But not being able to connect for a few days is ridiculous, a solution should have been issued day one, maybe day two but I have lost count of the days.StutGamer0 Aug 4
Aug 4 Players Near Me not working I used followed the step on the facebook post: https://www.facebook.com/notes/hearthstone/how-to-enable-players-near-me/704651532910951 I have the following devices: Office - 192.168.2.100 | 255.255.255.0 | Default Gateway 192.168.2.1 iPad - 192.168.2.101 | 255.255.255.0 | Default Gateway 192.168.2.1 Laptop - 192.168.2.102 | 255.255.255.0 | Default Gateway 192.168.2.1 I tested with Ping and iTunes Shared Media. All devices can connect to all devices and see one another. I have a Batte.net account; my son has a Battle.net account. When I the friends lists on all devices under either account I do *NOT* see the "Nearby Players" option. Please advise.Jelako33 Aug 4
Aug 4 Please help! So i downloaded hearthstone through store, and when it finished my phone turned off cause of battery. When i m going to download again hearthstone through wifi as past, it is downloading so slowly, and it says addition file for hearthstone... So i imagine it downloads through apk? But where can i find and install the file? Please helpChaouc0 Aug 4
Aug 4 Anyone else still having issues getting past loading screen? Saw several posts saying battlnet was back up, but I'm still not able to load the game. Just checking to see if anyone else is having the same issues still, I guess?spookykabuki5 Aug 4
Aug 4 Golden Animations bug Since the patch recruit a friend my mobile device has never been the same. Not only does my game lag twice as much but the golden animations were conpletely ruined. My golden heros look like crap they dont even animate. Morgle looks like a still picture he was never fixed even in the update. The golden cards are on drugs there heads are flying off in cirlcles examples war horse trainer and living roots. There all buged. I thought this was only my phone so i got a new one and its on this one too samsung grand prime and alcatel one touch i believe that this is a problem for all androids. What can i do to fix this?Jeremy0 Aug 4
Aug 4 Monthly Golden Rewards Showing up as Standard Hello, As title says my monthly golden rewards showed up as standard in my collection. Strange? I disenchanted all extra standard cards to make sure it was a glitch or something. Still no golden monthly reward cards. Any idea?Robophobic1 Aug 4
Aug 4 change America to Korea [u][/u]greglee30 Aug 4
Aug 4 Can't connect to battle.net from desktop I can play hearthstone from my phone, but on my desktop it won't let me inFoshizzel1720 Aug 4
Aug 4 I am tired of hearing about pixies... Fix the damn game already! I have not been able to access Hearthstone for days now. I can long into Battle.net, I can play D3 and HotS, but the second I enter Hearthstone it tells me pixies will solve my problem. I am tired of excuses, of Blizzard saying they will fix the problem, because following days of asking for help on Twitter and forums there have been zero responses and no fixes. I paid hundreds of Euros in Hearthstone, and it feels like every month there's always a week of downtime. Well, I'm tired of this. Either refund the money that I've spent in the game, or fix it... now!Absalom1 Aug 4
Aug 3 authenticator not working can't log in the authenticator was dying. purchased a new one but have not been able to remove the old one to install the new one. when i try to log in it says the authenticator code is invalid. PLEASE HELP! the issue was resolved i talked to someone through live chat and they helped thanks admins :Dkeefe40150 Aug 3
Aug 3 Crashes and game outcomes Hello - when the game crashes, what determines a win and a loss in a ranked game? I can understand bugs, but I'd like to know what the logic is here. ThanksThighs0 Aug 3
Aug 3 US PC RAF link not working http://us.battle.net/hearthstone/en/forum/topic/20746924722 Above is a thread I made on the Bug Report section of the forums talking about this very same issue. I made the post almost a month ago as requested per battle.net customer support. My RAF issue is as follows: On the day of the patch using my PC I got my RAF link and gave it to my friend. Who opened a battle.net account using said link and downloaded HS. Now since I didn't get a confirmation in game or via email. No one knew right when the patch was out what sort of confirmation there would be, if any. I told him to use the link again. He sent me a screenshot of a congratulations screen with a HS pack background saying to start playing. We meet up that night had a HS pizza night and played all night. He got through the tutorial, we talked shop about cards, decks, etc. Eventually he got to level 20 with druid and started leveling up a few other classes. I never got my Morgl and he never got his pack. I have been contacting battle.net customer support they told me to make the bug report thread which I did and to keep it locked here on the forums for more information. Problem is there has not been any real information here. Over the course of this time I can recall 2 posts by any blizzard devs or mods. One reiterated the steps of how to go about using the RAF link to which numerous people replied that's what they did and continue to do Over the past month I have seen numerous threads and people voicing their issues and frustrations concerning the RAF feature not working and how the link does not work. The lack of communication on the issue is unsettling. As someone who periodically buys packs and expansions, as I am sure many of you do as well, the lack of a post saying that they are even looking into the issue boggles my mind. I may be a bit bias since I have been scouring the forums for any information on this issue for almost a month. There is definitely a subset of users that have my same issue and no matter how small it might seem at least acknowledging that many users are reporting this to be an issue and at least say that you are looking into it would go a long way. I know it would ease my mind. I feel like we are collectively being neglected. Especially when our biggest thread collecting most of the people acknowledging and talking about the issue is locked without comment from devs or mods. See http://us.battle.net/hearthstone/en/forum/topic/20746964521 I am begging please someone at blizzard or a mod on this forum please pass this thread and concern onto someone that can address our issues and concerns. Or at least say that you guys are looking into it. Thank you for hearing me out. I love blizzard and this game but right now you guys are letting me down. I look forward to increasing the dialog on the matter. Your fan, PaulPaulPredator0 Aug 3
Aug 3 Can't Play in tabern brawl Hello, today when i try to play in tabern brawl the game just crashes (I am aware that the problem affects me since the patch 5.2) but this time still crashing even with the temporary solution of the task manager. Someone else happens this :/?slyfoxiefur0 Aug 3
Aug 3 Arena Bug I went to use the Perdition Blade combo early on in the match, and it froze my game and I lost because of it.MattC0 Aug 3
Aug 3 " Game completed and recorded... please restart hearthstone" As per the title above i keep having to restart hearthstone over and over again to start a ranked game. I have already re downloaded hearthstone and tried the repair function. the game works fine on my other mac at home over the same wireless connection.LittleD8 Aug 3
Aug 3 Ddos attack over? I am trying to log into my battlenet account but still not able to connect is this still due to the early message of Ddos attacks or something else?murlocs8my0 Aug 3
Aug 3 Broken Quest 3 Days in a row now I've had a quest that says get a character to level 10. every day I did so and it did say "pack earned" "quest completed" and shows me a nice picture of a classic pack, but when I go back to open my pack there is none.Topdeck4life1 Aug 3
Aug 3 Still crashes after few turns post patch 5.2.0.13740 Hearthstone has been freezing and crashing after about 1-5 turns during a match ever since patch 5.2.0 and never before then. Other people seem to be experiencing bugs after that patch as well, such as the 'Oops! We were unable to start a game for you. Please try again.' which has now been fixed in the 5.2.0.13740 patch but I see others who are experiencing the same problem as me and Blizzard need to look into this. I have looked at other threads and blizzard has not replied to ones specifically addressed to this bug so I thought I would try to bring it to their attention. - ThanksHotnSpicy3 Aug 3
Aug 2 Logging in on Android In short, when I log in to Hearthstone on my phone, I get the introduction screen you get when you log into Hearthstone the very first time. So: - Before season end I had no issues with the application, except for an invalid Enter the Arena quest on my NA-account - Season end on my EU-account went as normal, and I could play a couple of matches. - On my NA-account however, I could log in, but I received an incorrect number of bonusstars (18 in stead of 11) - After that I clould not log in on NA anymore. - The next day I couldn't log into EU either. So today I tried on my laptop, and both EU and NA work (issues with bonusstars and invalid quest on NA have been fixed), but on Android I get the introduction screen (new player or log in). Even when I go through the login procedure again, I return to this screen. Does anyone know how to fix this? Kind regards, KM3KM30 Aug 2
Aug 2 Arena game glitched out, my opponent got infinite turns I was just in an arena game which I was absolutely destroying my opponent. Then, when he was at 11-ish health (I was nearly full) and I had a 5/5, a 6/6, and a 2/1 minion on the board against his freshly played 2/3 taunt, he played a corruption which briefly appeared on screen, never entered the card feed, and remained hovering in his side of the board for the rest of the game. At that point his turn never timed out and I never got another turn, but I could periodically see him making motions as if he were playing cards and attacking me. Ultimately I quit and relaunched hearthstone to find that the game had ended and my opponent had won. My friend was spectating me and he saw the exact same thing I saw. it seemed to me that my opponent's turn 6 never ended, but watching the pacing of his card motions and how arrows appeared on screen, it seemed that he was seeing my turn continuously time out from inactivity so he could just kill me unopposed. it is very disappointing to have bugs like this two years into the life of this game. I only paid gold for this run, but to have glitches like this in a service that I could have paid $2 for is effectively cheating the players out of their money. It is paramount that the arena be a stable platform with reliable turn tracking. I don't even know the username of the person I was playing against to report them for potentially cheating. PLEASE put some sort of "whose turn is it" redundancy checking into the code or something. This bug is game breaking.Kahzgul0 Aug 2
Aug 2 Seriously, fix the crashing issue, Blizz. After I mulligan I get a white screen with 'Hearthstone.exe has stopped responding' is what I get. It's been happening ever since patch 5.2.0 and I've tried everything under the sun to try and fix this. The only thing I haven't tried is completely reinstalling windows (was hoping it didn't have to come down to that). I know it's not my computer that's causing the problem though, considering there are multiple forum posts with 5+ pages on each having the SAME EXACT problem I'm having. So stop saying it's my drivers. Knowing that there is going to be a new adventure really soon, is pretty disappointing. Considering, ya know, none of us will be able to play it (implying this doesn't get fixed before then).Insomniak940 Aug 2
Aug 2 Hearthstone on iPad crashes When I load up the app it works fine until it shows the settings button and ----------- is online, etc. At that moment the app crashes, any fixes?Julia0 Aug 2
Aug 2 Client Lagging Issues I've noticed since the recent patches that came through about a week ago my client has been extremely slow and often fails to connect to games. There is about 1 minute lag every time I even click the play button to enter the menu, and connecting to a game takes so long that I usually see the red timer for my mulligan. I have also just failed to connect to many games and am wary to play any ranked or arena since i've lost purely due to disconnect. I have closed al background applications and lowered graphics settings. The client worked fine on my computer for the year and a half i've been playing up until now. Looking for anyone has had similar problems! - I've deleted the battle.net folder from my computer as well as run a Scan and repair from the battle.net options menu on Hearthstone.Ewebb490 Aug 2
Aug 2 Missing Golden Cards Hi, I finished an arena run, and was very excited to receive a golden "Rampage" to fit perfectly into one of my combo warrior decks. It didn't show right away, so I figured I would wait a few days. Unfortunately, nothing showed up and I still don't have it in my collection. What can I do to fix this? Thank you for your time.BloodRaiNs1 Aug 2
Aug 2 Cannot Found Glaivezooka in crafting. Hi. Last time I wanted to build a face hunter deck . How I remember I dust a Glaivezooka's but now I caanot find it. Does it deleted card or just bug in my Hearthstone ? Thanks .polonez112121 Aug 2
Aug 2 No ranked chest? July was the firsts month that I have played ranked and I reached rank 20 during July to get the reward chest. However, I have not yet seen a chest to open when I log in to HS. When should I expect my reward to show up? I have tried quitting and reopening the game from the Battle.net launcher. My quest button now indicates the new season, without a chest because of the reset. Appreciate any assistance! Thank you. ~Shaunshaunly2 Aug 2
Aug 2 Can't see the game Not sure if this is a win 10 issue or not. Game had been running fine since I upgraded to Win 10, however over the last week I can't open the game window. I launch it, I can hear the music, see it on my taskbar, but it won't display. The first time it did this I uninstalled/reinstalled and it worked. Didn't work this morning. I have the latests drivers for my vid card and my OS is Win 10 pro 64bit.mgzin665 Aug 2
Aug 2 card draw Bug/hack abuse Hi , something happened today while i was playing an unranked game . my opponent was using a paladin deck and after 4-5 round i realized a lag ( just like your cards stops for a sec and secret pops up ) and after attacking his hero he draw a card. now i couldn't remember paladin had card draw secret but i thought it was a secret or i missed something .after that every time i attacked him same thing happened.so start taking screen shots .btw when his hand was full he didnt draw anything . maybe im missing something if not let me know and i provide the screen shots and username to mods or support. thanksThePersia8 Aug 2
Aug 2 Please, Blizzard fix it!!! Hello, First, please excuse me for any fault but english isn't my language. I come to post here 'cause no one take care of us on the the "fr battle net" To be simple since the update the game crash when you lauch a game (even with the innkeeper) never crash in the menu just in game. We do everything with the blizzard's assistance and nothing works, I'm not the only one be sure! So please Blizzard fix this bug!!! We COULDN'T play our favorite game since the update on the 12th of July on a good computer. (If you would laught, I could "play" on an old PC really under the recommanded caracteristic, so it's playable but not for grind the ladder!) The biggest problem is you say nothing on it, and the assistance just kick you away and it's impossible to leave any new request. Maybe we must make "noize" at the blizzcon, for any attention from you ?! We just need, you show us you'll take care of us and sincerly. I just hope than I don't trought a bottle in the sea and stay without any answer. Thanks for readingSorok2 Aug 2
Aug 2 Crash report - Ubuntu 14.04 Hey guys, I tried istalling Hearthstone as it seems fun and it seemed quite doable on Ubuntu. I haven't been able to play yet though. I did everything according to this http://news.softpedia.com/news/How-to-Play-Blizzard-s-Hearthstone-Heroes-of-Warcraft-on-Linux-424410.shtml The Battle.net launcher seems to work fine, the game got installed. When I push the "PLAY" button, the game starts, but the @ pulses only like twice and then it sort of slows down and stops. The last thing that happens is time appearing in the bottom-left corner and a button (which looks like a settings button) appearing in th bottom-right corder. Once a few tries I get a crash report. Crash report: http://speedy.sh/gVkGV/error.log http://speedy.sh/jdtRd/output-log.txt http://speedy.sh/bEPSE/report.ini Thanks for any ideas on how to fix this (appart from installing windows ;)).Dominicus13 Aug 2
Aug 2 game opens to the revolving circle and freezes there. Due to illness, I haven't played in a long time. When I go to log in it loads till it gets to the square (door) with the revolving circle and freezes there. I have put a lot of time and money in this game and really want to play again. This happens both on my PC and my tablet. I created a new account and it loads and plays just fine but Id have to start all over and lose all my rankings and cards. Can someone PLEASE help me..Thank you.annidue0 Aug 2
Aug 2 game problem help please So my hearthstone loads past the loading screen and it will sit at like the box thing with the hearthstone logo but it wont load after that. I tried going on to a different region and it worked on Europe but it didn't work on America so I'm not sure what I m supposed to doDusty80761 Aug 2