hope this can help you solve Playful Sprites

Technical Support
i noticed that when i logged in my account (taiwan) in Battle.net launcher, i can not see Diablo area even i have purchased that game long ago, there are world of warcraft, starcraft II and Hearthstone ares, but no diablo area! also i am facing Playful Sprites issues.

Because, if you log on an chinese main land account, is it quite normal that there is no Diablo area, therefor i think that when i logging, even my account is an Taiwan account, my launcher was somehow directed to the battle.net server for chinese main land. As that server does not hold my account information because i am using an Taiwan account, therefor it reject providing service for hearthstone.
Did you find a way around this?
I am facing the same issue I think, been trying to log in from mainland China without success...

Tried using different VPN's, still no luck... Not an IP-related problem. This is probably linked to our account as you suggest.
+1
Did you find a way around this?
I am facing the same issue I think, been trying to log in from mainland China without success...

Tried using different VPN's, still no luck... Not an IP-related problem. This is probably linked to our account as you suggest.

No, i am sorry.
It may because the battle.net launcher use account information such as living address when it is deciding connects to which sever.
As someones living address and their account are not from the same region, like me, caused this issue in some extension.
It has been from now 12 hours at least that I can not play because of playful spirits. Even practice mode isn't working :(.

Cheers.

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