Can't Play against PC friends

Mac Technical Support
I've noticed that I can't seem to play against friends who are using PC.

I have made sure we are both checking the box for friendly play in options, tried adding/removing him, restarting. He can play against other friends, though I have not been able to because he's my only friend that plays the game.

I am going to reinstall hearthstone and see if that resolves the issue.
does it work??

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