Mean Streets of Gadgetzan Pack Issue

Announcements
We are aware that some players are reporting having a higher chance of receiving tri-class cards from Mean Streets of Gadgetzan packs.

We are investigating this issue currently, and will share further information in this thread as it becomes available.
Greetings,

After the launch of Mean Streets of Gadgetzan on the Americas server, we discovered a bug with Mean Streets of Gadgetzan card packs that unintentionally made the drop rate of tri-class cards higher than intended. We apologize for any inconvenience this has caused.

A hotfix was rolled out to all players on the Americas server at 2:30PM PST, which corrects this issue. Players on the Americas server will now see tri-class cards appear at a drop rate that is consistent with other cards of their rarity.

Any player on the Americas server who opened Mean Streets of Gadgetzan packs before 2:30PM PST will receive additional Mean Streets of Gadgetzan packs as compensation. The affected players will receive 33% of the total amount of Gadgetzan packs opened before 2:30PM PST, rounded up, to a minimum of one, regardless if the player acquired packs through gold, Quests, or real money. Since cards are generated upon pack opening and not pack purchase, packs purchased before the hotfix but opened after the hotfix will not experience this bug and will not be a part of the compensation roll out.

For example, if a player opened their 50 pack pre-purchase bundle before 2:30PM PST, they will receive 17 additional packs. (33% of 50)
If a player opened one pack of Mean Streets of Gadgetzan cards and completed a Quest that awards two packs before 2:30PM PST, they will receive one additional pack. (33% of 3)
If a player opened 47 packs before 2:30PM PST, and 23 packs after 2:30PM PST, they will receive 16 additional packs. (33% of 47 affected packs)

This fix will also be added to the release of Mean Streets of Gadgetzan before packs are available to open in all other regions, so players will not be affected by this bug when Mean Streets of Gadgetzan goes live in their region.

We are currently working on when the compensation will be applied to affected players. We will provide additional updates as they become available.

Thank you for your patience and understanding as we worked to resolve this issue as quickly as possible.
Compensation has now been applied to all affected Americas region accounts. If the compensation packs do not appear for you in your "Open Packs" screen, please relog into Hearthstone. Thank you for your patience as we worked to resolve this issue!

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