Account reset

Technical Support
My hearthstone account reset today.

I logged in and all my heroes were reset in level and my whole collection of cards is gone... I have been playing for over a year and had quite a collection.

What do??
Hey Jmoney,

Looking into this for you it looks like you are logging into the wrong account. I would make sure that you are logging into the correct account and then you should be golden.
05/18/2017 12:50 PMPosted by Beigelstin
Hey Jmoney,

Looking into this for you it looks like you are logging into the wrong account. I would make sure that you are logging into the correct account and then you should be golden.


I only have one account. I recently changed the email on the account though.
I did see another account with a similar email address, if you are having issues locating your account I would go ahead and open a Ticket and we can help you dig into this further.
Something has happened to my account. My game has reset and all my cards are gone! I have been playing for years and now I am about to have to start all over! What is going on!
Same. My account is completely reset.
Me too, but mine got reset when i switched phones

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