Account reset

Technical Support
My hearthstone account reset today.

I logged in and all my heroes were reset in level and my whole collection of cards is gone... I have been playing for over a year and had quite a collection.

What do??
Hey Jmoney,

Looking into this for you it looks like you are logging into the wrong account. I would make sure that you are logging into the correct account and then you should be golden.
05/18/2017 12:50 PMPosted by Beigelstin
Hey Jmoney,

Looking into this for you it looks like you are logging into the wrong account. I would make sure that you are logging into the correct account and then you should be golden.


I only have one account. I recently changed the email on the account though.
I did see another account with a similar email address, if you are having issues locating your account I would go ahead and open a Ticket and we can help you dig into this further.
Something has happened to my account. My game has reset and all my cards are gone! I have been playing for years and now I am about to have to start all over! What is going on!
Same. My account is completely reset.
Me too, but mine got reset when i switched phones
My Hearthstone account got reset
i recently REinstalled Hearthstone on my android phone.
all my heroes and cards that i acquired before are gone...
even my "friendslist" is gone.
(i used to see all my friends in the battle.net now it's empty)
i've been playing for a day now on thesame email that i used before.
it's disHearthening to continue...
please help
i want my old account back
My account is also gone. I think this isn't just a small problem. I honestly want some repayment for this inconvenience.
Account Reset Problem?
are all your progress gone?
are you sure you are logged in the same email address that you've used before?

check the region you are logging into.
- Americas & Southeast Asia
- Europe
- Asia

i made this mistake when when i reinstalled the game on my phone.

hope this helps.
good luck getting back in the game!

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