My account can't connect after buying packs

Bug Report
this morning I tried to buy the "welcome bundle" from my iPhone, but when I clicked "buy" the app crashed.

Now every time I try to log in, the app crashes after a few seconds.
I got the game installed on my Mac too and when I try to log in there this happen: it tries to connect but after 1-2 minutes I got the message "Oops! Playful sprites...".

The strange thing is that if I log in with a different account from my Mac everything works! So this problem is related to my account I guess /:
I realized I posted this in the wrong section.
I'm re-posting this in the Technical Support. I'm sorry.

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