Bugg adding my partner

Technical Support
Hi. My partner added me and she can see me but i cannot see her ingame but in the blizzard game launcher i see her and we can chat.. How to fix this and play with eachother?

I saw a few other threads with alot of people having the same problem but no answer so im posting a new one to see if i can catch someones attention on the issue.

Kind Regards Dani
:(

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