Stuck on hearthstone doors loading screen

Mac Technical Support
I only play hearthstone on my iPhone 8 Plus, and whenever I open it, it freezes and stays frozen the the saloon-like doors when I open the app. Is there any way I can fix this?
Hi there ajar245,

Most of the time that you just sit at the doors it is one of two issues.

One, a connection issue is causing you not to fully connect. As you are on a phone, you can find if this is the case by using Wifi or jumping to Mobile connection.

Two, an account issue. This can be checked by logging in on a computer or another device you know works fine. If you get the doors on a second device that works fine for other Hearthstone accounts, then let us know.

I hope this information helps my friend!

/Nathardrick
01/24/2019 09:21 AMPosted by Nathardrick
Hi there ajar245,

Most of the time that you just sit at the doors it is one of two issues.

One, a connection issue is causing you not to fully connect. As you are on a phone, you can find if this is the case by using Wifi or jumping to Mobile connection.

Two, an account issue. This can be checked by logging in on a computer or another device you know works fine. If you get the doors on a second device that works fine for other Hearthstone accounts, then let us know.

I hope this information helps my friend!

/Nathardrick


My problem is: game hangs and needs reload on iPhone SE, IOS 12.1.3

Problem appeared more than half year ago.
That time this was looking like a temporary bag that would be fixed in few time. Forum was full of reports. I was waiting for fixes, time was going, game seemed to be less enjoy, each hang maked me more tilted.
All new IOS and HS updates didn't helped.
Now I come into game and see the same thing:

During match schreen hangs. Reload helps, but most of time turn is missed, that usually meens loose.
During loading screen app hangs on first gate screen. Only reload helps. Through time I've become skilled enough: if there's more 5 seconds with no activated animation of light behind the gate, it means u need to reload.

Sometimes there's no hang for some hours, sometimes there's a hang each 10-15 seconds for 5 times in a row.
Always play with all other apps closed, to be shure there's no problem with iPhone owerloaded (but usually feel like an idiot doing this for a card game in 2018)

Now I can't find a discutions about this broblem on the forum. Is there a decision I don't know, or everyone is just gave up trying to have fun?

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