Crashes on nVidia 417.71 w GTX 970 and latest Win 10

Technical Support
Per the title Hearthstone Crashes on nVidia 417.71 with GTX 970 and latest Win 10. Have uninstalled Battle/Hearthstone/nVidia and did a clean reinstall of all three, still the same issue.

Unity Player [version: Unity 5.6.5p4_b2e485dc4641]

Hearthstone.exe caused an Access Violation (0xc0000005)
in module Hearthstone.exe at 0023:0090f157.

Error occurred at 2019-01-20_072344.
C:\Program Files (x86)\Hearthstone\Hearthstone.exe, run by ewang.
25% memory in use.
0 MB physical memory [0 MB free].
0 MB paging file [0 MB free].
0 MB user address space [3783 MB free].
Read from location 0000000e caused an access violation.

Context:
EDI: 0x0000000e ESI: 0x00005853 EAX: 0x00000000
EBX: 0x00000008 ECX: 0x00fa2390 EDX: 0x00000000
EIP: 0x0090f157 EBP: 0x016fef38 SegCs: 0x00000023
EFlags: 0x00210246 ESP: 0x016fef24 SegSs: 0x0000002b

Bytes at CS:EIP:
0f b7 37 53 56 83 c7 02 e8 c0 1c 01 00 59 59 85

Stack:
0x016fef24: 00005853 00000000 00001003 00fa2390 SX...........#..
0x016fef34: 00000000 016fef50 0090f2e4 0000000e ....P.o.........
0x016fef44: 00000000 00000010 00000001 016fefbc ..............o.
0x016fef54: 0089c04d 0000000e 00000000 00000010 M...............
0x016fef64: 016ff224 016ff100 04358634 03817710 $.o...o.4.5..w..
0x016fef74: 00000024 019a0778 00000000 67820000 $...x..........g
0x016fef84: 00000024 00000042 00000000 00000000 $...B...........
0x016fef94: 06ec2894 00000000 06e72224 06e83874 .(......$"..t8..
0x016fefa4: 00000001 019b3a78 019c2788 06ea9ee8 ....x:...'......
0x016fefb4: 06e89230 00820000 016ff2b4 0089c16e 0.........o.n...
0x016fefc4: 016ff100 00fa241c 016ff2a4 00000000 ..o..$....o.....
0x016fefd4: 00000006 043585e0 0056004e 00440049 ......5.N.V.I.D.
0x016fefe4: 00410049 00470020 00460065 0072006f I.A. .G.e.F.o.r.
0x016feff4: 00650063 00470020 00580054 00390020 c.e. .G.T.X. .9.
0x016ff004: 00300037 00000000 00000000 00000000 7.0.............
0x016ff014: 00000000 00000000 00000000 00000000 ................
0x016ff024: 00000000 00000000 00000000 00000000 ................
0x016ff034: 00000000 00000000 00000000 00000000 ................
0x016ff044: 00000000 00000000 00000000 00000000 ................
0x016ff054: 00000000 00000000 00000000 00000000 ................
0x016ff064: 00000000 00000000 00000000 00000000 ................
0x016ff074: 00000000 00000000 00000000 00000000 ................
0x016ff084: 00000000 00000000 00000000 00000000 ................
0x016ff094: 00000000 00000000 00000000 00000000 ................
0x016ff0a4: 00000000 00000000 00000000 00000000 ................
0x016ff0b4: 00000000 00000000 00000000 00000000 ................
0x016ff0c4: 00000000 00000000 00000000 00000000 ................
0x016ff0d4: 00000000 00000000 000010de 000013c2 ................
0x016ff0e4: 111610de 000000a1 c0000000 00000000 ................
0x016ff0f4: 3fff0000 003acf22 00000000 0056004e ...?".:.....N.V.
0x016ff104: 00440049 00410049 00470020 00460065 I.D.I.A. .G.e.F.
0x016ff114: 0072006f 00650063 00470020 00580054 o.r.c.e. .G.T.X.
0x016ff124: 00390020 00300037 00000000 00000000 .9.7.0.........
0x016ff134: 00000000 00000000 00000000 00000000 ................
0x016ff144: 00000000 00000000 00000000 00000000 ................
0x016ff154: 00000000 00000000 00000000 00000000 ................
0x016ff164: 00000000 00000000 00000000 00000000 ................
0x016ff174: 00000000 00000000 00000000 00000000 ................
0x016ff184: 00000000 00000000 00000000 00000000 ................
0x016ff194: 00000000 00000000 00000000 00000000 ................
0x016ff1a4: 00000000 00000000 00000000 00000000 ................
0x016ff1b4: 00000000 00000000 00000000 00000000 ................
0x016ff1c4: 00000000 00000000 00000000 00000000 ................
0x016ff1d4: 00000000 00000000 00000000 00000000 ................
0x016ff1e4: 00000000 00000000 00000000 00000000 ................
0x016ff1f4: 00000000 00000000 00000000 000010de ................
0x016ff204: 000013c2 111610de 000000a1 c0000000 ................
0x016ff214: 00000000 3fff0000 003acf22 00000000 .......?".:.....
0x016ff224: 00000010 00000010 0111c3c0 016ff268 ............h.o.
0x016ff234: 0076bbbe 0000001b 00000010 04358638 ..v.........8.5.
0x016ff244: 04358634 0000001a 016ff29c 769650d9 4.5.......o..P.v
0x016ff254: 016ff6d0 ffffffff 016ff2d0 0111d8b0 ..o.......o.....
0x016ff264: 0360fa10 0383f4d0 0383f450 00001aff ..`.....P.......
0x016ff274: 0360fa10 016ff290 0015938f 0383f4d0 ..`...o.........
0x016ff284: 0383f4d0 0111c3c0 04358634 016ff2a4 ........4.5...o.
0x016ff294: 0076b1aa 0383f4d0 00000006 043585e0 ..v...........5.
0x016ff2a4: 016ff2b4 0076b5e2 0383f4d0 00000042 ..o...v.....B...
0x016ff2b4: 016ff8a0 0032b233 00000000 016ff84c ..o.3.2.....L.o.
0x016ff2c4: 03e4f270 03e4fdc0 00000001 4449564e p...........NVID
0x016ff2d4: 47204149 726f4665 47206563 39205854 IA GeForce GTX 9
0x016ff2e4: 77003037 00000000 b8f9c504 016ff364 70.w........d.o.
0x016ff2f4: 00000000 00000000 00000000 65d813c0 ...............e
0x016ff304: 00000001 016ff2ec 016ff498 00000000 ......o...o.....
0x016ff314: 00000000 00000000 00000000 00000000 ................
0x016ff324: 00000000 00010000 000b0025 00000000 ........%.......
0x016ff334: 00000000 65b74280 00000001 00000000 .....B.e........
0x016ff344: 00000001 00000000 00000000 00000000 ................
0x016ff354: 0000b100 00000001 010cd580 019d5700 .............W..
0x016ff364: 00000004 00000000 0381ea00 01a81df4 ................
0x016ff374: 0381ea00 0089384c 0056004e 00440049 ....L8..N.V.I.D.
0x016ff384: 00410049 00470020 00460065 0072006f I.A. .G.e.F.o.r.
0x016ff394: 00650063 00470020 00580054 00390020 c.e. .G.T.X. .9.
0x016ff3a4: 00300037 00000000 00000000 00000000 7.0.............
0x016ff3b4: 00000000 00000000 00000000 00000000 ................
0x016ff3c4: 00000000 00000000 00000000 00000000 ................
0x016ff3d4: 00000000 00000000 00000000 00000000 ................
0x016ff3e4: 00000000 00000000 00000000 00000000 ................
0x016ff3f4: 00000000 00000000 00000000 00000000 ................
0x016ff404: 00000000 00000000 00000000 00000000 ................
0x016ff414: 00000000 00000000 00000000 00000000 ................
0x016ff424: 00000000 00000000 00000000 00000000 ................
0x016ff434: 00000000 00000000 00000000 00000000 ................
0x016ff444: 00000000 00000000 00000000 00000000 ................
0x016ff454: 00000000 00000000 00000000 00000000 ................
0x016ff464: 00000000 00000000 00000000 00000000 ................
0x016ff474: 00000000 00000000 000010de 000013c2 ................
0x016ff484: 111610de 000000a1 c0000000 00000000 ................
0x016ff494: 3fff0000 003acf22 00000000 80000000 ...?".:.........
0x016ff4a4: 00000000 00000000 65d814a0 00000000 ...........e....
0x016ff4b4: 019d5748 019d5700 00000000 00000001 HW...W..........
0x016ff4c4: 00000000 00000001 00000000 00000001 ................
0x016ff4d4: 00000000 00000000 00000000 50230000 ..............#P
0x016ff4e4: 00000000 00000000 00000001 0000018f ................
0x016ff4f4: 00000001 00000000 00000000 00000000 ................
0x016ff504: 00000000 65d814c0 00000000 00000000 .......e........
0x016ff514: 00000000 00000000 00000001 00000000 ................
0x016ff524: 00000001 00000000 00000001 00000000 ................
0x016ff534: 00000000 00000000 00000000 00000001 ................
0x016ff544: 00000000 00000001 00000000 00000001 ................
0x016ff554: 00000000 00000000 00000000 00000001 ................
0x016ff564: 00000001 00000001 65ba603e f9a2ccf7 ........>`.e....
0x016ff574: 016ff588 65b9d8e9 01a81df4 65b9d8f4 ..o....e.......e
0x016ff584: f9a2cc0b 016ff590 65bbf1b0 016ff5b4 ......o....e..o.
0x016ff594: 65ba51cf 01a6d9b0 01a81dfc 65ba5120 .Q.e........ Q.e
0x016ff5a4: 65ba5185 00000000 01a6d998 f9a2cc37 .Q.e........7...
0x016ff5b4: 016ff5cc 65bafdbe 01a6d990 00000000 ..o....e........
0x016ff5c4: 65bafdd8 f9a2cc4f 016ff780 65b8e68f ...eO.....o....e
0x016ff5d4: 65bdce77 65b8e6f5 f9a2ce03 65b8e140 w..e...e....@..e
0x016ff5e4: 65b8e380 00000000 00000020 00000000 ...e.... .......
0x016ff5f4: 00000000 00000000 00000000 00000000 ................
0x016ff604: 00000000 010cd590 00000000 00000000 ................
0x016ff614: 00000000 019d5700 0381ea00 010834c0 .....W.......4..
0x016ff624: 00000000 00000000 00000000 00000000 ................
0x016ff634: 010cd580 00b60100 0056004e 00440049 ........N.V.I.D.
0x016ff644: 00410049 00470020 00460065 0072006f I.A. .G.e.F.o.r.
0x016ff654: 00650063 00470020 00580054 00390020 c.e. .G.T.X. .9.
0x016ff664: 00300037 00000000 00000000 00000000 7.0.............
0x016ff674: 00000000 00000000 00000000 00000000 ................
0x016ff684: 00000000 00000000 00000000 00000000 ................
0x016ff694: 00000000 00000000 00000000 00000000 ................
0x016ff6a4: 00000000 00000000 00000000 00000000 ................
0x016ff6b4: 00000000 00000000 00000000 00000000 ................
0x016ff6c4: 00000000 00000000 00000000 0056004e ............N.V.
0x016ff6d4: 00440049 00410049 00470020 00460065 I.D.I.A. .G.e.F.
0x016ff6e4: 0072006f 00650063 00470020 00580054 o.r.c.e. .G.T.X.
0x016ff6f4: 00390020 00300037 00000000 00000000 .9.7.0.........
0x016ff704: 00000000 00000000 00000000 00000000 ................
0x016ff714: 00000000 00000000 00000000 00000000 ................
0x016ff724: 00000000 00000000 00000000 00000000 ................
0x016ff734: 00000000 00000000 00000000 00000000 ................
0x016ff744: 00000000 00000000 00000000 00000000 ................
0x016ff754: 00000000 00000000 00000000 00000000 ................
0x016ff764: 00000000 00000000 00000000 00000000 ................
0x016ff774: 00000000 00000000 00000000 00000000 ................
0x016ff784: 00000000 00000000 00000000 00000000 ................
0x016ff794: 00000000 00000000 00000000 00000000 ................
0x016ff7a4: 00000000 00000000 00000000 00000000 ................
0x016ff7b4: 00000000 00000000 00000000 00000000 ................
0x016ff7c4: 00000000 00000000 00000000 000010de ................
0x016ff7d4: 000013c2 111610de 000000a1 c0000000 ................
0x016ff7e4: 00000000 3fff0000 003acf22 00000000 .......?".:.....
0x016ff7f4: 016ff81c 65b9cb87 01a8199c 01a81994 ..o....e........
0x016ff804: 65b69ff0 65b9c7e1 000001a0 0383f4d0 ...e...e........
0x016ff814: 0000001a 000001a0 00000010 000001a0 ................
0x016ff824: 0000001a 00000042 016ff864 0076bbbe ....B...d.o...v.
0x016ff834: 000001a0 00000010 03e4f270 03e4fdc0 ........p.......
0x016ff844: 00000001 65b9c7e1 00000000 00000000 .......e........
0x016ff854: 01a81968 f9a2c1df 016ff86c 00000000 h.......l.o.....
0x016ff864: 00000042 0076b8d0 01a8199c 019d5700 B.....v......W..
0x016ff874: 00000017 00000000 00ec57a8 00000c00 .........W......
0x016ff884: 01a81dfc 0032d275 000001a0 01e4f270 ....u.2.....p...
0x016ff894: 00000006 43000000 0032d283 016ff8bc .......C..2...o.
0x016ff8a4: 0032fcce 03e4fdc0 003667d3 00000002 ..2......g6.....
0x016ff8b4: f8e40000 044bc6e0 016ff8e4 00373a16 ......K...o..:7.
0x016ff8c4: 00000002 00000001 f8e40000 00000000 ................
0x016ff8d4: 00000001 0101f908 00009a57 0000f8e4 ........W.......
0x016ff8e4: 016ff904 00304cbc 00000002 00000001 ..o..L0.........
0x016ff8f4: 00000000 00000001 0360e301 00e60b7b ..........`.{...
0x016ff904: 016ff960 00306af8 00000001 00000000 `.o..j0.........
0x016ff914: 00000000 0360e300 0090c609 016ffbac ......`.......o.
0x016ff924: 00911770 f08ca6a3 fffffffe 0090c147 p...........G...
0x016ff934: 0048819d 00000000 63726f66 66672d65 ..H.....force-gf
0x016ff944: 6f6a2d78 00007362 0000000e 00000042 x-jobs......B...
0x016ff954: 004881e2 03e4ef00 00f58fe8 016ff9b4 ..H...........o.
0x016ff964: 00777403 00000001 00f58fe8 00f59008 .tw.............
0x016ff974: 00775b7f 00000000 00000042 0383f9f0 .[w.....B.......
0x016ff984: 0000000b 00fa26a0 00000000 00000000 .....&..........
0x016ff994: 0000000b 00000042 03e4efa4 00000000 ....B...........
0x016ff9a4: 00000140 00000000 00cf0000 00000001 @...............
0x016ff9b4: 016ffb14 000f6feb 00000000 0090f867 ..o..o......g...
0x016ff9c4: 00000000 0159b000 03813850 0000003c ......Y.P8..<...
0x016ff9d4: 016ff9dc 008d0751 0000000d 0000003c ..o.Q.......<...
0x016ff9e4: 00000042 00000000 00000000 00000000 B...............
0x016ff9f4: 035f0fd0 00000000 00000bff 00000001 .._.............
0x016ffa04: 03817d50 00000042 03100800 bfebfbff P}..B...........
0x016ffa14: 000306c3 00000042 00000042 03817c10 ....B...B....|..
0x016ffa24: 00000041 1c004121 01c0003f 0000003f A...!A..?...?...
0x016ffa34: 00000041 00000042 038139d0 00000033 A...B....9..3...
0x016ffa44: 00000000 1c004143 01c0003f 00000033 ....CA..?...3...
0x016ffa54: 00000042 1c03c163 03c0003f 00001fff B...c...?.......
0x016ffa64: 00000006 035f16a0 035f05a8 016ffa00 ......_..._...o.
0x016ffa74: 038138d0 00000038 035f1ed8 0100d180 .8..8....._.....
0x016ffa84: 0000000f 00000038 00000042 0159b000 ....8...B.....Y.
0x016ffa94: 00000000 00637465 00646567 77c5aa01 ....etc.ged....w
0x016ffaa4: 016ffabc 00000003 00000042 03813950 ..o.....B...P9..
0x016ffab4: 03813988 03813988 0159b000 03813950 .9...9....Y.P9..
0x016ffac4: 0000003b 016ffaf8 b8f9cc9c 016ffb04 ;.....o.......o.
0x016ffad4: 0000003b 00000042 0360e3a0 0360e3a0 ;...B.....`...`.
0x016ffae4: 0360e3a0 00000000 016ffb04 0090a0a5 ..`.......o.....
0x016ffaf4: 0199375b 016ffb14 0092d6ca 00000000 [7....o.........
0x016ffb04: 01098520 0360e3e0 00000000 0059b001 .....`.......Y.
0x016ffb14: 016ffb2c 008d1b78 00080000 00000000 ,.o.x...........
0x016ffb24: 0199375d 00000005 016ffbbc 0090f814 ]7........o.....
0x016ffb34: 00080000 00000000 0199375d 00000005 ........]7......
0x016ffb44: f0e43ce7 0090f867 0090f867 0159b000 .<..g...g.....Y.
0x016ffb54: 00000044 01991f0a 01991eea 01991e84 D...............
0x016ffb64: 00000000 00000000 00000000 00000000 ................
0x016ffb74: 00000000 00000000 00000000 00000401 ................
0x016ffb84: 00000005 00000000 00000000 00010001 ................
0x016ffb94: 00000000 c0000005 0090f867 00000000 ........g.......
0x016ffba4: 016ffb44 016fe954 016ffc08 00911770 D.o.T.o...o.p...
0x016ffbb4: f08ca483 00000000 016ffbd0 76eb8484 ..........o....v
0x016ffbc4: 0159b000 76eb8460 d0c6b5c5 016ffc18 ..Y.`..v......o.
0x016ffbd4: 77c541c8 0159b000 b8f9ca3c 00000000 .A.w..Y.<.......
0x016ffbe4: 00000000 0159b000 c0000005 00000000 ......Y.........
0x016ffbf4: 016fe934 769f5d70 b8f9ca3c 016ffbdc 4.o.p].v<.....o.
0x016ffc04: 016fe934 016ffc20 77c62bf0 ce58cda4 4.o. .o..+.w..X.
0x016ffc14: 00000000 016ffc28 77c54198 ffffffff ....(.o..A.w....
0x016ffc24: 77c6f342 00000000 00000000 0090f867 B..w........g...
0x016ffc34: 0159b000 00000000 00000000 00000000 ..Y.............
0x016ffc44: 00000000 00000000 00000000 00000000 ................
0x016ffc54: 00000000 00000000 00000000 00000000 ................
0x016ffc64: 00000000 00000000 00000000 00000000 ................
0x016ffc74: 00000000 00000000 00000000 00000000 ................
0x016ffc84: 00000000 00000000 00000000 00000000 ................
0x016ffc94: 00000000 00000000 00000000 00000000 ................
0x016ffca4: 00000000 00000000 00000000 00000000 ................
0x016ffcb4: 00000000 00000000 00000000 00000000 ................
0x016ffcc4: 00000000 00000000 00000000 00000000 ................
0x016ffcd4: 00000000 00000000 00000000 00000000 ................
0x016ffce4: 00000000 00000000 00000000 00000000 ................
0x016ffcf4: 00000000 00000000 00000000 00000000 ................
0x016ffd04: 00000000 00000000 00000000 00000000 ................
0x016ffd14: 00000000 00000000 00000000 00000000 ................
0x016ffd24: 00000000 00000000 00000000 00000000 ................
0x016ffd34: 00000000 00000000 00000000 00000000 ................
0x016ffd44: 00000000 00000000 00000000 00000000 ................
0x016ffd54: 00000000 00000000 00000000 00000000 ................
0x016ffd64: 00000000 00000000 00000000 00000000 ................
0x016ffd74: 00000000 00000000 00000000 00000000 ................
0x016ffd84: 00000000 00000000 00000000 00000000 ................
0x016ffd94: 00000000 00000000 00000000 00000000 ................
0x016ffda4: 00000000 00000000 00000000 00000000 ................
0x016ffdb4: 00000000 00000000 00000000 00000000 ................
0x016ffdc4: 00000000 00000000 00000000 00000000 ................
0x016ffdd4: 00000000 00000000 00000000 00000000 ................
0x016ffde4: 00000000 00000000 00000000 00000000 ................
0x016ffdf4: 00000000 00000000 00000000 00000000 ................
0x016ffe04: 00000000 00000000 00000000 00000000 ................
0x016ffe14: 00000000 00000000 00000000 00000000 ................
0x016ffe24: 00000000 00000000 00000000 00000000 ................
0x016ffe34: 00000000 00000000 00000000 00000000 ................
0x016ffe44: 00000000 00000000 00000000 00000000 ................
0x016ffe54: 00000000 00000000 00000000 00000000 ................
0x016ffe64: 00000000 00000000 00000000 00000000 ................
0x016ffe74: 00000000 00000000 00000000 00000000 ................
0x016ffe84: 00000000 00000000 00000000 00000000 ................
0x016ffe94: 00000000 00000000 00000000 00000000 ................
0x016ffea4: 00000000 00000000 00000000 00000000 ................
0x016ffeb4: 00000000 00000000 00000000 00000000 ................
0x016ffec4: 00000000 00000000 00000000 00000000 ................
0x016ffed4: 00000000 00000000 00000000 00000000 ................
0x016ffee4: 00000000 00000000 00000000 00000000 ................
0x016ffef4: 00000000 00000000 00000000 00000000 ................
0x016fff04: 00000000 00000000 00000000 00000000 ................
0x016fff14: 00000000 00000000 00000000 00000000 ................
0x016fff24: 00000000 00000000 00000000 00000000 ................
0x016fff34: 00000000 00000000 00000000 00000000 ................
0x016fff44: 00000000 00000000 00000000 00000000 ................
0x016fff54: 00000000 00000000 00000000 00000000 ................
0x016fff64: 00000000 00000000 00000000 00000000 ................
0x016fff74: 00000000 00000000 00000000 00000000 ................
0x016fff84: 00000000 00000000 00000000 00000000 ................
0x016fff94: 00000000 00000000 00000000 00000000 ................
0x016fffa4: 00000000 00000000 00000000 00000000 ................
0x016fffb4: 00000000 00000000 00000000 00000000 ................
0x016fffc4: 00000000 00000000 00000000 00000000 ................
0x016fffd4: 00000000 00000000 00000000 00000000 ................
0x016fffe4: 00000000 00000000 00000000 00000000 ................
0x016ffff4: 00000000 00000000 00000000 ............

Module 1
C:\Program Files (x86)\Hearthstone\Hearthstone.exe
Image Base: 0x00080000 Image Size: 0x01229000
File Size: 18209256 File Time: 2019-01-20_072108
Version:
Company:
Product:
FileDesc:
FileVer: 13.0.3.28329
ProdVer: 13.0.3.28329

Module 2
C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvwgf2um.dll
Image Base: 0x06f20000 Image Size: 0x01ed4000
File Size: 32259040 File Time: 2019-01-11_180312
Version:
Company: NVIDIA Corporation
Product: NVIDIA D3D10 drivers
FileDesc: NVIDIA D3D10 Driver, Version 417.71
FileVer: 25.21.14.1771
ProdVer: 25.21.14.1771

Module 3
C:\Program Files (x86)\Hearthstone\Hearthstone_Data\Plugins\audioplugin_fluxer.dll
Image Base: 0x0f120000 Image Size: 0x00088000
File Size: 543720 File Time: 2019-01-20_072118
Version:
Company:
Product:
FileDesc:
FileVer: 0.0.0.0
ProdVer: 0.0.0.0

Module 4
C:\Windows\system32\nvspcap.dll
Image Base: 0x0f3b0000 Image Size: 0x0022f000
File Size: 2264432 File Time: 2019-01-11_050614
Version:
Company: NVIDIA Corporation
Product: NVIDIA GeForce Experience
FileDesc: NVIDIA Game Proxy
FileVer: 3.16.0.140
ProdVer: 3.16.0.140

Module 5
C:\Program Files (x86)\Hearthstone\Hearthstone_Data\Mono\mono.dll
Image Base: 0x10000000 Image Size: 0x00231000
File Size: 2117056 File Time: 2019-01-20_072128
Version:
Company: Unity Technologies
Product: libmono
FileDesc: Unity Technologies fork of mono runtime
FileVer: 1.0.0.1
ProdVer: 1.0.0.1

Module 6
C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumd.dll
Image Base: 0x50230000 Image Size: 0x000c6000
File Size: 798600 File Time: 2019-01-11_180234
Version:
Company: NVIDIA Corporation
Product: NVIDIA driver loader
FileDesc: NVIDIA Driver Loader, Version 417.71
FileVer: 25.21.14.1771
ProdVer: 25.21.14.1771

Module 7
C:\Windows\SYSTEM32\GLU32.dll
Image Base: 0x504e0000 Image Size: 0x0003f000
File Size: 245760 File Time: 2018-04-11_173458
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: OpenGL Utility Library DLL
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 8
C:\Windows\system32\wbem\fastprox.dll
Image Base: 0x652c0000 Image Size: 0x000c3000
File Size: 785408 File Time: 2018-04-11_173456
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: WMI Custom Marshaller
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 9
C:\Windows\system32\wbem\wbemsvc.dll
Image Base: 0x65390000 Image Size: 0x00010000
File Size: 48640 File Time: 2018-04-11_173456
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: WMI
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 10
C:\Windows\SYSTEM32\wbemcomn.dll
Image Base: 0x65450000 Image Size: 0x0006b000
File Size: 410624 File Time: 2018-04-11_173456
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: WMI
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 11
C:\Windows\SYSTEM32\d3d11.dll
Image Base: 0x65b60000 Image Size: 0x00252000
File Size: 2417976 File Time: 2018-11-08_200718
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Direct3D 11 Runtime
FileVer: 10.0.17134.441
ProdVer: 10.0.17134.441

Module 12
C:\Windows\SYSTEM32\dxgi.dll
Image Base: 0x67820000 Image Size: 0x00098000
File Size: 613144 File Time: 2018-06-19_140600
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: DirectX Graphics Infrastructure
FileVer: 10.0.17134.112
ProdVer: 10.0.17134.112

Module 13
C:\Windows\SYSTEM32\OPENGL32.dll
Image Base: 0x691a0000 Image Size: 0x000d9000
File Size: 757248 File Time: 2018-04-11_173458
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: OpenGL Client DLL
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 14
C:\Windows\system32\wbem\wbemprox.dll
Image Base: 0x69bb0000 Image Size: 0x0000d000
File Size: 37376 File Time: 2018-04-11_173456
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: WMI
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 15
C:\Windows\SYSTEM32\HID.DLL
Image Base: 0x69f30000 Image Size: 0x0000a000
File Size: 25600 File Time: 2018-04-11_173454
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Hid User Library
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 16
C:\Windows\system32\uxtheme.dll
Image Base: 0x6efc0000 Image Size: 0x0007c000
File Size: 485888 File Time: 2018-04-11_173502
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft UxTheme Library
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 17
C:\Windows\SYSTEM32\WINMMBASE.dll
Image Base: 0x6f0b0000 Image Size: 0x00023000
File Size: 131776 File Time: 2018-04-11_173446
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Base Multimedia Extension API DLL
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 18
C:\Windows\system32\dwmapi.dll
Image Base: 0x6f3a0000 Image Size: 0x00023000
File Size: 124824 File Time: 2018-04-11_173452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft Desktop Window Manager API
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 19
C:\Windows\SYSTEM32\WINMM.dll
Image Base: 0x6fa30000 Image Size: 0x00024000
File Size: 134920 File Time: 2018-04-11_173446
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: MCI API DLL
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 20
C:\Windows\SYSTEM32\dbghelp.dll
Image Base: 0x6fa60000 Image Size: 0x00182000
File Size: 1435648 File Time: 2018-04-11_173452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows Image Helper
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 21
C:\Windows\SYSTEM32\DNSAPI.dll
Image Base: 0x6fbf0000 Image Size: 0x0008e000
File Size: 573504 File Time: 2018-11-08_194648
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: DNS Client API DLL
FileVer: 10.0.17134.441
ProdVer: 10.0.17134.441

Module 22
C:\Windows\SYSTEM32\MSWSOCK.dll
Image Base: 0x6fc80000 Image Size: 0x00056000
File Size: 341920 File Time: 2018-04-11_173452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft Windows Sockets 2.0 Service Provider
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 23
C:\Windows\system32\rsaenh.dll
Image Base: 0x715d0000 Image Size: 0x0002f000
File Size: 183992 File Time: 2018-08-08_223022
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft Enhanced Cryptographic Provider
FileVer: 10.0.17134.254
ProdVer: 10.0.17134.254

Module 24
C:\Windows\SYSTEM32\CRYPTSP.dll
Image Base: 0x717f0000 Image Size: 0x00013000
File Size: 68264 File Time: 2018-04-11_173452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Cryptographic Service Provider API
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 25
C:\Windows\SYSTEM32\ntmarta.dll
Image Base: 0x71890000 Image Size: 0x00029000
File Size: 154016 File Time: 2018-04-11_173452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows NT MARTA provider
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 26
C:\Windows\SYSTEM32\bcrypt.dll
Image Base: 0x73ed0000 Image Size: 0x00019000
File Size: 97176 File Time: 2018-06-19_140554
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows Cryptographic Primitives Library
FileVer: 10.0.17134.112
ProdVer: 10.0.17134.112

Module 27
C:\Windows\SYSTEM32\VERSION.dll
Image Base: 0x73ef0000 Image Size: 0x00008000
File Size: 27424 File Time: 2018-04-11_173502
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Version Checking and File Installation Libraries
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 28
C:\Windows\SYSTEM32\WINHTTP.dll
Image Base: 0x73f00000 Image Size: 0x000b1000
File Size: 721024 File Time: 2018-11-08_194700
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows HTTP Services
FileVer: 10.0.17134.441
ProdVer: 10.0.17134.441

Module 29
C:\Windows\SYSTEM32\IPHLPAPI.DLL
Image Base: 0x74020000 Image Size: 0x00030000
File Size: 190136 File Time: 2018-04-11_173452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: IP Helper API
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 30
C:\Windows\System32\CRYPTBASE.dll
Image Base: 0x744a0000 Image Size: 0x0000a000
File Size: 31592 File Time: 2018-04-11_173502
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Base cryptographic API DLL
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 31
C:\Windows\System32\SspiCli.dll
Image Base: 0x744b0000 Image Size: 0x00020000
File Size: 123424 File Time: 2018-10-21_012116
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Security Support Provider Interface
FileVer: 10.0.17134.376
ProdVer: 10.0.17134.376

Module 32
C:\Windows\System32\MSCTF.dll
Image Base: 0x744d0000 Image Size: 0x00143000
File Size: 1322376 File Time: 2018-10-21_053834
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: MSCTF Server DLL
FileVer: 10.0.17134.376
ProdVer: 10.0.17134.376

Module 33
C:\Windows\System32\bcryptPrimitives.dll
Image Base: 0x74620000 Image Size: 0x00058000
File Size: 356864 File Time: 2018-12-08_014552
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows Cryptographic Primitives Library
FileVer: 10.0.17134.471
ProdVer: 10.0.17134.471

Module 34
C:\Windows\System32\windows.storage.dll
Image Base: 0x74680000 Image Size: 0x005ba000
File Size: 6043496 File Time: 2019-01-08_234324
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft WinRT Storage API
FileVer: 10.0.17134.556
ProdVer: 10.0.17134.556

Module 35
C:\Windows\System32\IMM32.dll
Image Base: 0x74c40000 Image Size: 0x00026000
File Size: 147288 File Time: 2018-04-11_173452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Multi-User Windows IMM32 API Client DLL
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 36
C:\Windows\System32\ADVAPI32.dll
Image Base: 0x74c70000 Image Size: 0x00078000
File Size: 481880 File Time: 2018-12-08_064106
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Advanced Windows 32 Base API
FileVer: 10.0.17134.471
ProdVer: 10.0.17134.471

Module 37
C:\Windows\System32\GDI32.dll
Image Base: 0x74cf0000 Image Size: 0x00022000
File Size: 134936 File Time: 2018-08-30_212844
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: GDI Client DLL
FileVer: 10.0.17134.285
ProdVer: 10.0.17134.285

Module 38
C:\Windows\System32\powrprof.dll
Image Base: 0x74d20000 Image Size: 0x00045000
File Size: 274352 File Time: 2018-04-11_173452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Power Profile Helper DLL
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 39
C:\Windows\System32\sechost.dll
Image Base: 0x74d70000 Image Size: 0x00044000
File Size: 269104 File Time: 2018-09-07_214350
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Host for SCM/SDDL/LSA Lookup APIs
FileVer: 10.0.17134.319
ProdVer: 10.0.17134.319

Module 40
C:\Windows\System32\WS2_32.dll
Image Base: 0x74dc0000 Image Size: 0x00067000
File Size: 412792 File Time: 2018-04-11_173504
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows Socket 2.0 32-Bit DLL
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 41
C:\Windows\System32\SHELL32.dll
Image Base: 0x74e90000 Image Size: 0x0134a000
File Size: 20383832 File Time: 2018-11-08_233208
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows Shell Common Dll
FileVer: 10.0.17134.441
ProdVer: 10.0.17134.441

Module 42
C:\Windows\System32\OLEAUT32.dll
Image Base: 0x76240000 Image Size: 0x00096000
File Size: 607376 File Time: 2019-01-08_234306
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: OLEAUT32.DLL
FileVer: 10.0.17134.556
ProdVer: 10.0.17134.556

Module 43
C:\Windows\System32\ucrtbase.dll
Image Base: 0x762e0000 Image Size: 0x0011e000
File Size: 1174448 File Time: 2018-09-07_214358
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft® C Runtime Library
FileVer: 10.0.17134.319
ProdVer: 10.0.17134.319

Module 44
C:\Windows\System32\USER32.dll
Image Base: 0x76400000 Image Size: 0x0018d000
File Size: 1626656 File Time: 2018-10-21_053744
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Multi-User Windows USER API Client DLL
FileVer: 10.0.17134.376
ProdVer: 10.0.17134.376

Module 45
C:\Windows\System32\msvcrt.dll
Image Base: 0x76590000 Image Size: 0x000bf000
File Size: 774288 File Time: 2018-04-11_173502
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows NT CRT DLL
FileVer: 7.0.17134.1
ProdVer: 10.0.17134.1

Module 46
C:\Windows\System32\kernel.appcore.dll
Image Base: 0x76650000 Image Size: 0x0000f000
File Size: 50208 File Time: 2018-06-19_140600
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: AppModel API Host
FileVer: 10.0.17134.112
ProdVer: 10.0.17134.112

Module 47
C:\Windows\System32\KERNELBASE.dll
Image Base: 0x76860000 Image Size: 0x001e4000
File Size: 1981280 File Time: 2019-01-08_234310
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows NT BASE API Client DLL
FileVer: 10.0.17134.556
ProdVer: 10.0.17134.556

Module 48
C:\Windows\System32\profapi.dll
Image Base: 0x76a50000 Image Size: 0x00018000
File Size: 89440 File Time: 2018-04-11_173504
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: User Profile Basic API
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 49
C:\Windows\System32\KERNEL32.DLL
Image Base: 0x76ea0000 Image Size: 0x000e0000
File Size: 607744 File Time: 2019-01-09_041410
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows NT BASE API Client DLL
FileVer: 10.0.17134.556
ProdVer: 10.0.17134.556

Module 50
C:\Windows\System32\imagehlp.dll
Image Base: 0x76f80000 Image Size: 0x00019000
File Size: 95584 File Time: 2018-04-11_173424
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows NT Image Helper
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 51
C:\Windows\System32\shcore.dll
Image Base: 0x76fa0000 Image Size: 0x00088000
File Size: 553248 File Time: 2018-06-19_140554
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: SHCORE
FileVer: 10.0.17134.112
ProdVer: 10.0.17134.112

Module 52
C:\Windows\System32\ole32.dll
Image Base: 0x77030000 Image Size: 0x000fc000
File Size: 1027000 File Time: 2018-11-01_040956
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft OLE for Windows
FileVer: 10.0.17134.407
ProdVer: 10.0.17134.407

Module 53
C:\Windows\System32\SHLWAPI.dll
Image Base: 0x77130000 Image Size: 0x00045000
File Size: 278960 File Time: 2018-04-11_173500
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Shell Light-weight Utility Library
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 54
C:\Windows\System32\PSAPI.DLL
Image Base: 0x77180000 Image Size: 0x00006000
File Size: 17104 File Time: 2018-04-11_173452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Process Status Helper
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 55
C:\Windows\System32\WINTRUST.DLL
Image Base: 0x77280000 Image Size: 0x00047000
File Size: 287640 File Time: 2019-01-08_234302
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft Trust Verification APIs
FileVer: 10.0.17134.556
ProdVer: 10.0.17134.556

Module 56
C:\Windows\System32\RPCRT4.dll
Image Base: 0x772d0000 Image Size: 0x000c0000
File Size: 785760 File Time: 2018-12-08_014752
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Remote Procedure Call Runtime
FileVer: 10.0.17134.471
ProdVer: 10.0.17134.471

Module 57
C:\Windows\System32\cfgmgr32.dll
Image Base: 0x77390000 Image Size: 0x00039000
File Size: 228864 File Time: 2018-04-11_173452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Configuration Manager DLL
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 58
C:\Windows\System32\msvcp_win.dll
Image Base: 0x773d0000 Image Size: 0x0007d000
File Size: 504168 File Time: 2018-04-11_173452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft® C Runtime Library
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 59
C:\Windows\System32\win32u.dll
Image Base: 0x77450000 Image Size: 0x00017000
File Size: 86840 File Time: 2018-04-11_173450
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Win32u
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 60
C:\Windows\System32\gdi32full.dll
Image Base: 0x77470000 Image Size: 0x00164000
File Size: 1454648 File Time: 2018-12-08_064016
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: GDI Client DLL
FileVer: 10.0.17134.471
ProdVer: 10.0.17134.471

Module 61
C:\Windows\System32\NSI.dll
Image Base: 0x775e0000 Image Size: 0x00007000
File Size: 20216 File Time: 2018-04-11_173424
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: NSI User-mode interface DLL
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 62
C:\Windows\System32\clbcatq.dll
Image Base: 0x775f0000 Image Size: 0x00083000
File Size: 526848 File Time: 2018-04-11_173452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: COM+ Configuration Catalog
FileVer: 2001.12.10941.16384
ProdVer: 10.0.17134.1

Module 63
C:\Windows\System32\combase.dll
Image Base: 0x77680000 Image Size: 0x0025c000
File Size: 2478664 File Time: 2019-01-01_003800
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft COM for Windows
FileVer: 10.0.17134.523
ProdVer: 10.0.17134.523

Module 64
C:\Windows\System32\crypt32.dll
Image Base: 0x778e0000 Image Size: 0x00196000
File Size: 1658024 File Time: 2018-04-11_173452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Crypto API32
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 65
C:\Windows\System32\FLTLIB.DLL
Image Base: 0x77a80000 Image Size: 0x00008000
File Size: 27936 File Time: 2018-04-11_173452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Filter Library
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 66
C:\Windows\System32\MSASN1.dll
Image Base: 0x77af0000 Image Size: 0x0000e000
File Size: 49656 File Time: 2018-04-11_173452
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: ASN.1 Runtime APIs
FileVer: 10.0.17134.1
ProdVer: 10.0.17134.1

Module 67
C:\Windows\SYSTEM32\ntdll.dll
Image Base: 0x77bf0000 Image Size: 0x00190000
File Size: 1620264 File Time: 2019-01-08_234304
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: NT Layer DLL
FileVer: 10.0.17134.556
ProdVer: 10.0.17134.556

== [end of error.log] ==
Also, knowing some of the usual questions - Yes, I can play other games (mainly CIV VI) with this setup. No, I'm not running any 3rd party antivirus (just Windows Defender with the usual settings).
Do you use a program called Citrix?
01/20/2019 10:06 AMPosted by Theoden
Do you use a program called Citrix?


Yes, I have the Citrix Desktop that I use to connect remotely to work. Is that a known issue (and if so, since I need it to work remotely, is there a workaround)?
01/21/2019 06:16 AMPosted by NaweG
01/20/2019 10:06 AMPosted by Theoden
Do you use a program called Citrix?


Yes, I have the Citrix Desktop that I use to connect remotely to work. Is that a known issue (and if so, since I need it to work remotely, is there a workaround)?


I don't use it myself, but I have seen several posts where it was causing problems. Not sure about a workaround...but others have said their issue was fixed when they uninstalled it.
01/21/2019 06:30 AMPosted by Theoden
...but others have said their issue was fixed when they uninstalled it.


Since I like earning a paycheck, I'm afraid that uninstalling it would also ruin my Hearthstone experience. :-)

Am hopeful there is another solution!
The Citrix software as mentioned above has been a common conflict with the game and there's been reports that this is affecting Unity games in general. There's a few posts out there such as this one or this one that you may want to look into that may help. What you're able to do will likely depend on what version of the Citrix software and what features you need for work.
I know this is the Hearthstone thread, but I'd like to add I get the same exact crash with these drivers in WoW. I do not use Citrix. Rolling back drivers works fine. Must be something with latest Nvidia drivers and Blizz apps?
Uninstalled Citrix, same problem. Will have to see if there's some way to roll back the nVidia drivers as Holymartyr mentions. Would be nice if someone from Blizzard or nVidia could speak to this directly.
I'm also having crashes in Hearthstone since I upgraded to this driver version. It only happens sometimes. This morning I played several games in a row without incident. Now I can barely do anything in the program before it crashes.
Thank you all for your reports! Does rolling back the driver version to a previous version like 417.35 or 417.22 resolve the crashes? If you have Freesync/Gsync or adaptive sync enabled, does it help to disable it?

If you'd like to try rolling back the drivers, using the Display Driver Uninstaller tool is a good option to cleanly uninstall the drivers. Here are the steps:
    1. Download the Video Drivers (Search for your specific video card on the search option, under Results select a driver prior to 417.71)
    2. Download the Display Driver Uninstaller tool (Go to Display Driver Uninstaller under Announcements, then click on "Offical Download Here")
    3. Open and Extract the DDU.
    4. Click on Clean and Restart.
    Note: Safe mode is not required, but can yield better results!
    5. Restart, then Install the Drivers from Step 1.

Please let us know if this helps!
Hi,

I usually play OW. I had no issues at all with the game. I updated to nvidia driver 417.71. I start having large lag spikes during matches. From 68 jumped to over 250. Stays like that until i get booted from the match, then corrects itself. I preform a computer format. Reinstall everything. No issues with 417.71. That was almost 2 weeks ago. Now today I am having the same lag spike issue. I uninstall the nvidia driver 417.71 and do a clean install of 417.33. So far I am having no issues. Hopefully it continues this way.
I have not had a high latency issue or game disconnect since I did the clean install I mentioned above.

IMHO reroll back to previous nvidia driver (417.33*) < I believe that's correct or very close.
Thanks for the update, Zylo424! Just to confirm, this is with Hearthstone, correct? If not, it may be more appropriate to refer to the Overwatch Technical Support forums instead.
I had this SAME problem to the T, I just uninstalled Citrix and it worked first try.
It is with Overwatch, but I was unable to find any thread on OW forums. Since people in HS were having the same issue, I thought Id help out by posting it here.
Just want to report that I had crashes with my HS and uninstalling Citrix resolved the issue for me.
Marked As Solution
OK, spent a fair bit of the last several days testing, and now can pretty much reproduce the problem AND the fix. As some folks have posted, sometimes (not always) removing Citrix will temporarily fix the problem. But it turns out the real issue comes with the nVidia update. So let's start with someone (like me before all this) who has HS, uses an nVidia card, and has Citrix with no problems. Said person then gets an nVidia update. The process that updates the video drivers ALSO updates how they refer to their overlay screens. Since Citrix (to work) has to address overlay screens, there is a contention. So to be able to use all three successfully after an nVidia update do the following:

1) Apply the nVidia update with Citrix STILL installed. This will make sure that the nVidia does not try to reuse any of the Citrix overlay information.

2) Reboot

3) Uninstall Citrix

4) Reboot

5) Confirm you can now run HS. Now install Citrix again.

6) Reboot

7) You should now find that BOTH HS and Citrix work fine (at least until the next nVidia update).

Not sure why this problem just started happening with the January and February nVidia updates, but tried this with both and it works.

Hope this helps!
@NaweG, thank you for the update and potential workaround! We've been aware and tracking the Citrix compatibility reports. The only work around we've found so far has been to use an older version receiver like 4.12 for Citrix.

If what NaweG posted works for you with the latest Citrix, please let us know with the card you're currently using as well to track Nvidia, Intel, AMD driver updates as well.
02/07/2019 05:32 AMPosted by NaweG
OK, spent a fair bit of the last several days testing, and now can pretty much reproduce the problem AND the fix. As some folks have posted, sometimes (not always) removing Citrix will temporarily fix the problem. But it turns out the real issue comes with the nVidia update. So let's start with someone (like me before all this) who has HS, uses an nVidia card, and has Citrix with no problems. Said person then gets an nVidia update. The process that updates the video drivers ALSO updates how they refer to their overlay screens. Since Citrix (to work) has to address overlay screens, there is a contention. So to be able to use all three successfully after an nVidia update do the following:

1) Apply the nVidia update with Citrix STILL installed. This will make sure that the nVidia does not try to reuse any of the Citrix overlay information.

2) Reboot

3) Uninstall Citrix

4) Reboot

5) Confirm you can now run HS. Now install Citrix again.

6) Reboot

7) You should now find that BOTH HS and Citrix work fine (at least until the next nVidia update).

Not sure why this problem just started happening with the January and February nVidia updates, but tried this with both and it works.

Hope this helps!


I haven't tested the actual upgrade nVidia drivers + uninstall + reboot method mentioned above but, I can say removing Citrix then rebooting resolved my issue. Thanks for the tip!

Join the Conversation

Return to Forum