Hearthstone won't open?

Technical Support
Neither will the Battle.net App...any suggestions???
Can you play other 3d games?

Can you describe what you mean by "won't open"? Like, what happens when you click the icons?
Also, are you running as administrator? Do you have the right permissions?
If you have a moment could you check your event log?

Windows Key + R | Start - Run -> Type eventvwr - Press Enter - Open your Application Logs under Windows Logs

Note the time your game wouldn't open and check for any Red X's in the event viewer, if you find the one related to Hearthstone/battle.net can you please open and copy/paste the contents of the message here?
I have the exact same problem except i cant play any games that use the new Battle.net launcher i've restarted my pc and sent in a ticket but nothing helped. Any ideas?
Nietznot,

Can you provide a description of what happens when you try playing a game? Also, please list any steps you've tried so far to resolve it.

Also, as an FYI, only Hearthstone right now requires the Desktop App to run. If you uninstall the app, our other games will all run from their own launchers still.

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I'm having the same problem. When I try to run either Hearthstone or the Battle.net launcher, the loading screen opens, but nothing happens after that. I am on an administrator account running the game as an administrator. I am running Windows 8 currently. Even other BNet games don't work from their respective launchers giving a similar result where the loading bar opens but nothing happens after that. I've tried reinstalling the launcher, as well as completely deleting the "Blizzard Entertainment" and "Battle.net" folders in my ProgramData folder to no avail. Even rebooting my computer has led to nothing.
Rory,

Could you try opening your Internet Explorer browser and then hitting Alt-F to bring up the File tab options? Check to see if "Work offline" is checked and uncheck it if it is. Leaving IE up and running in the background may help as well.

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
Hi, I'm having the same issue with playing a game from the bnet launcher. When I try to launch Hearthstone, the screen goes black like its loading, but then never loads. I can ctrl-alt-delete out, but once out can't do anything, and have to force close my laptop. I tried running Diablo 3 from the launcher as well and more or less the same thing happened. The screen didn't go blank, but the Diablo logo came up on the screen, then froze everything but control over the mouse. I am on windows 8, as an administrator. I haven't tried reinstalling the launcher or games yet, and would like to avoid it, as I'm on a pretty bad internet connection and that could take ages. Any help is appreciated.
Rory,

Could you try opening your Internet Explorer browser and then hitting Alt-F to bring up the File tab options? Check to see if "Work offline" is checked and uncheck it if it is. Leaving IE up and running in the background may help as well.

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos


Thanks for the help, but unfortunately that did nothing. When I check my "Add or Remove Programs" Battle.net doesn't exist anymore, but when I try to reinstall it, it acts as if it is updating. None of my Blizzard games work now. Could it be a problem with Windows 8?
Following Warthon's advice I found an error with the Battle.net application:

"Log Name: Application
Source: Application Error
Date: 11/1/2013 1:41:37 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Andrew-PC
Description:
Faulting application name: Battle.net.exe, version: 1.0.4.3823, time stamp: 0x52586b95
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x1310
Faulting application start time: 0x01ced742c16ab844
Faulting application path: C:\Program Files (x86)\Battle.net\Battle.net.3823\Battle.net.exe
Faulting module path: C:\Program Files (x86)\Battle.net\Battle.net.3823\MSVCR100.dll
Report Id: 005449ec-4336-11e3-be86-b8ac6fe20349
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-11-01T20:41:37.000000000Z" />
<EventRecordID>145152</EventRecordID>
<Channel>Application</Channel>
<Computer>Andrew-PC</Computer>
<Security />
</System>
<EventData>
<Data>Battle.net.exe</Data>
<Data>1.0.4.3823</Data>
<Data>52586b95</Data>
<Data>MSVCR100.dll</Data>
<Data>10.0.40219.1</Data>
<Data>4d5f0c22</Data>
<Data>40000015</Data>
<Data>0008d6fd</Data>
<Data>1310</Data>
<Data>01ced742c16ab844</Data>
<Data>C:\Program Files (x86)\Battle.net\Battle.net.3823\Battle.net.exe</Data>
<Data>C:\Program Files (x86)\Battle.net\Battle.net.3823\MSVCR100.dll</Data>
<Data>005449ec-4336-11e3-be86-b8ac6fe20349</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>"
Rory,

Try manually deleting the Battle.net folder in C:\Program Files (x86). If it's still running in the background, you can either kill the task or you may want to just reboot which should let it be deleted.

Try your other Blizzard games at that point to ensure they still run, then reinstall the Desktop App next and then Hearthstone.

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
After deleting the Battle.net folder I was able to run my other Blizzard games, but upon re-installation I was still unable to launch either the Battle.net launcher or Hearthstone.
Rory,

Are you running any antivirus or firewall apps? You may need to exclude Battle.net or the entire Battle.net folder in any exclusion lists they have.

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
I checked and all of them have Battle.net automatically excluded. Not to mention without changing anything the launcher was working fine a couple of days ago before I left for a couple of days. I don't know if there was an update of some sort that took place in that time period, but it hasn't worked since I got back.
Rory,

Could you temporarily disable them "all" and see if it makes a difference?

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
Alright, I disabled Avast as well as Windows Firewall to no avail. Battle.net still refuses to open. It's working fine on my laptop as well which has even more security options than my PC, such as Comodo.
Rory,

Try creating a new Windows User account and make it an admin, then log off Windows and back in with the new account and see if it works.

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
Creating a new Windows User account worked and I can now open Battle.net on the new profile.
Rory,

Can you now go back and try the old user account?

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos

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