Technical Support

Mar 13, 2014 Welcome to Heroes of the Storm Technical Support! Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizzard Tech Support staff regularly monitors and replies to this forum (between 8am-8pm Pacific, weekdays) and will do their best to assist you with your issue. If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds for common issues at http://battle.net/support/ and if unable to locate a solution, please go ahead and create a new post regarding your issue using the guidelines below. Please keep all posts on topic. This means technical issues, advice, and discussion of technical issues. Game discussions, criticism, or commentary should be posted in the General Discussion forum. When requesting assistance with or discussing an issue, please create your own thread unless a topic for the issue already exists. Do not hijack threads with your new topic. Posting an issue which is similar but different from the original topic means that your request may be missed or the original request ignored. Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve. We understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated, and does not advance our goal of providing assistance to the widest audience of customers in this forum. Please do not post direct contact info for other companies. It is acceptable to post links to websites where contact info can be found, but posting the information here on the forum is not permitted. To provide feedback on a ticket or customer support response you have received, please utilize the survey system built in-game or on the online ticket. We hope that this forum can continue to be a place where users can find quick resolutions to their issues. To help do this we ask that the Forum Code of Conduct and forum guidelines be observed at all times when contributing to discussions.Velnrak0 Mar 13, 2014
Jan 15, 2015 Patching and Installation Troubleshooting Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patching and installation issues that you as a player may encounter. Most of the support articles linked below will include steps for both, Windows and Mac systems. However, if you require further assistance with a Mac Installation or Patching issue that has not been mentioned in this sticky thread, you will want to post in our Mac Technical Support Forum. Installation Troubleshooting Steps Patch Troubleshooting StepsDankorii2 Jan 15, 2015
Aug 18, 2015 Performance/Stuttering Troubleshooting Hail and well met, Heroes! If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify what may be happening, what steps to try, and what to include should you require further assistance from Technical Support! When troubleshooting an issue, please make sure to create your own thread, unless an ongoing issue has been stickied. Many issues will appear to be related, but are instead tied to individual system components or settings. By isolating each issue, it helps Technical Support provide better assistance and connect like issues together more quickly.Glaxigrav4 Aug 18, 2015
Dec 23 Windows 10 Anniversary Update and Game Crashing We have been seeing reports of freezing/crashing after updating Windows 10 to the Anniversary update. Many of these crashes look to be caused by the Game DVR in Windows 10 being enabled. Please try the steps below for disabling it: Search for "Xbox" and open the Xbox app (You will need to log into your Microsoft Account. Once open, click on the settings option on the left (Cog Wheel). Click the slider for the game DVR to turn if off. If disabling the game DVR does not resolve the issue, please also ensure that your graphics drivers are up to date: NVIDIA video cards AMD video cards Intel video cardsJagowoshi16 Dec 23
Nov 29 No Sound - Sound Blaster Audigy SE - Window 10 Anniversary Update Hey folks, We've been seeing reports from players that started experiencing no sound issues when trying to play Heroes of the Storm. This issue seems to be affecting systems that have upgraded to the recently released Windows 10 Anniversary Update, and that are using a Creative Sound Blaster Audigy SE Sound Card. The issue has already been reported to our QA department, and they were able to reproduce it. A bug report has been entered for further investigation. In the meantime, if you happen to come across this issue, feel free to try the following workaround: 1. Navigate to your Documents\Heroes of the Storm folder. 2. Open the Variables.txt file using Notepad or Wordpad. 3. Add a line that reads soundprovider=DSOUND 4. Save and close the Variables.txt file Once that is done, you should be able to launch the game without any sound issues. ______________________________________________________ I'm available Monday through Friday from 11AM to 2PM Pacific Time Customer Support Contact Information Got some feedback?Dankorii10 Nov 29
Jul 14 Fatal Error - Crashing with message e_gfxErrorApi Error Hello All, We are currently investigating the cause of Heroes of the Storm crashing with the message e_gfxErrorApiError. In the meantime, please try the steps below to run Heroes of the Storm with DirectX 9. 1) On the Battle.net App click on Options and then Game Settings. 2) Go to Heroes of the Storm and check off Additional Command line arguments. 3) In the box type -dx9 and then press Done. 4) Launch Heroes of the Storm.Eloemaz0 Jul 14
May 18 Game Crashes due to Overlay Software (Curse/Discord/Overwolf etc) We are currently aware of an issue resulting in game crashes when using overlay programs. Overlay programs are applications that display information over top of Heroes of the Storm (such as voice chat information). Since these applications add information in our rendering process, they may cause Heroes to crash. Temporarily disabling or uninstalling the overlay application may resolve the crash. Additionally, you can also try a Selective Startup to disable all background programs on restart, which may resolve additional crashes.Glaxigrav0 May 18
Apr 30, 2015 Overclocking Notice Greetings! We've been investigating a series of graphical and crash related issues lately, and have noticed that users may be running overclocked graphics cards. Overclocking is the process of forcing hardware to operate faster than the manufacturer's default clock frequency. Overclocking can cause marginal performance improvements, but will also create instability in your system resulting in glitches or crashes. This can cause trouble with games that run your hardware at full tilt, such as Heroes of the Storm and Starcraft II. What many users don't know, however, is that some manufacturers will sell cards with terms like "Superclocked," "Turbo," and "Supercharged" to denote that they have been overclocked. As we call out in our performance troubleshooting articles, we recommend contacting your card manufacturer for assistance with downclocking your card to safe parameters as set by the vendor (Nvidia, AMD, etc.). If you are not sure if your system is overclocked, you can use the following tools and steps: 1. Download a third-party tool such as GPU-Z, which shows clock speeds. 2. Once loaded, look for the Name and GPU Clock Speed. 3. Look up your graphics card clock speed through a search engine. Recommended search terms include <Graphics card name> base clock (Example: Nvidia GTX 770 base clock would lead to a product page here) 4. Compare the Base Clock Speed from the manufacturer's documentation and your recorded GPU Clock Speed. If your GPU Clock Speed is greater than the base, your card is overclocked. If you find that your card is overclocked, speak with your card manufacturer for assistance in adjusting the clock speed to that of the vendor-recommended settings. Popular manufacturers include Gigabyte, MSI, EVGA, PNY and ASUS. For Nvidia Cards: Opening the Nvidia Control Panel and clicking Help > Debug Mode from the menu will set your clock speeds to factory recommended. You can enable this mode to verify if overclocking is causing a game issue.Glaxigrav0 Apr 30, 2015
Apr 7, 2014 Payment & Purchase Troubleshooting If you are experiencing difficulties upgrading your account, or completing a character service, please follow these tips: Payment Option/Billing Profile A Billing Profile is required to make purchases within Heroes of the Storm. In the event that your purchase fails, double-check your Payment Options for accuracy as expired cards do not automatically remove themselves. 1. Log on to Account Management 2. Click on Settings and select My Payment Options 3. Click on Add a Payment Method 4. Add all the required information and click Save Payment Method when you are done 5. Success! You are finished adding a Billing Profile Multiple Billing Profiles and Primary Payment Method If you have multiple Billing Profiles on your account, make sure that the card you are using to make the purchase is set as the 'Primary Payment Method'. By default, we will always default to your Battle.net Balance before using your Primary Payment Method. 1. Log on to Account Management 2. Click on Settings and select My Payment Options 3. Look for the card you wish to use and click on ‘Make this my primary payment method’ You can also add, remove or edit payment methods on this Wallet page. Credit Card Payment Assistance/Invalid Credit Card Errors If you are encountering credit card errors and have already added a Billing Profile, please verify that all the information is entered as it appears on the card. This includes: Card holder’s Full Name Full Card Number Expiration Date Billing Address Verification Code Additional troubleshooting steps can be found in our Common Credit Card Payment Issues page. **Note** For security purposes, please DO NOT post any of the above information on the forums. Should you continue to experience any payment related issues and you have already talked to your financial institution, please contact our billing and account services team directly. ______________________________ Technical Support: Monday - Friday, 12pm - 9pm Pacific Time How am I doing?Glaxigrav0 Apr 7, 2014
Jan 7 Version Mismatch 1/6/17 We're aware of and investigating an issue causing users to be unable to play due to receiving a "Version Mismatch" error and the launcher being unable to patch correctly. We'll provide updates when available in this thread.Omrakos1 Jan 7
1h After game ends, HOTS tries to reconnect forever Today, I had 3 games (out of 5) that said HOTS was 'reconnecting' at the end of the game and before the MVP screen. It tried reconnecting for several minutes before giving up. This occurred on both a Mac and a PC. The games were logged as losses, even though my team won one of them.Liverman0 1h
2h acount my acount was reset and i don't have nothing all my games start from begining and i don't know howmixos19294 2h
3h cant login hi, I recently downloaded heroes of the storm yet I can not pass the loading screen dew to the login button being unavailable. any help?spooks0 3h
4h Game crashes when closing I've searched for this Topic but couldn't find anything. It's nothing important or affects the game in any way but every time I'm closing hots it's crashing and I have to close it with Task Manager. As I said not a huge Problem or bug but I just wanted to draw Attention to this issue maybe others experienced it aswell and blizz can find a way to solve this bug of some sortFirewire3 4h
4h This game runs bad in Full Screen Windowed mode, right? Hello I am reasonably new, I have done some forum searching around players having huge FPS drops running this game in FS Windowed mode.. those posts are from 2014-2016. I found one where Blizz acknowledged the problem on MAC, but nothing since saying there was a fix. Ive had the game around a month.. My rig is only a few months old.. running Win 10 16GB RAM, i7, GTX1080 I get around 175fps solid in full screen mode, but when I switch to Windowed full screen it drops between 20-30 fps for 80% of my HOTS games.. which is obviously unplayable. I want to run FS Windowed so I can be productive during the long queue times this game has. Has there been a solution at all for this? I cant find one. I run all of my games in FS Windowed mode and have no issue with any other title but HOTS. Is it just optimized bad?MURDERTR4IN4 4h
4h Lag issues in brawl Was playing in QM with relative ease a bit of lag but nothing major. Went into brawl and had a couple issues. 1. After three brawls with a few lag issues only one shows as complete. I was active in all three brawls for the majority of the brawl only about 5-20 seconds of the beginning. After hero pick I had lag. 2. Lag issue effected this time and a few times previously but I never commented as I still got completion so I just forgot. I lagged out after hero pick for the few seconds at the beginning.. It let me choose the ultimate HOWEVER I was not allowed to use it.BellaAngel0 4h
7h Character sorting no longer saving Ever since the last 2 patch's, my character sorting screen (I sort by Favorites and XP) does not save between login sessions.DarkLord0 7h
9h Weird Stuttering Lag? My game feels very clunky and stuttery even though my pings is <20 and my fps hitting the 120. I don't understand what causes it, but most other games I play do not suffer from this issue (e.g. League Of Legends I have everything on ultra and it runs smooth). Is it something with my Nvidea drivers? They usually have a lot of settings available and maybe that is causing it? Any help is appreciated! Thanks!Dainank7 9h
9h Just got disconnected from draft in ranked. Lost all my points.. Was in draft and I randomly lose my connection to blizzard for literally one second and I lose whatever points I had going at plat 2... Really pissed off. Can I get them back?phiziom0 9h
9h login new download glich i have a battle net account but i cant login because the login button doesnot light [u][/u]up as in cant click on itheon7 9h
9h Connection/Routing problems? I just reinstalled a game after about 1 year of not playing it and I am unable to connect properly. What happens: logging in I get the classic "play mode currently disabled" issue can't access shop, can't see player level and daily quests are not loaded after a while(1-2 minutes) the quests are loaded and my player level is correctly shown shop and general chat become usable also, but I still cant play the game Europe is shown as the current region the whole time, same problems trying to connect to Americas At some point after multiple cycles of logout/login, the play button became available, but after I closed the game the issue reappeared. (happened only once) What I tried: disabled firewall, added exceptions, configured ports as in the article CONFIGURING ROUTER AND FIREWALL PORTS (I have no antivirus besides Windows Defender) reinstalled the game and client deleted battle net cache folder IP RELEASE, RENEW, AND FLUSH DNS Here is the pathping 185.60.112.157 > output.txt Tracing route to 185.60.112.157 over a maximum of 30 hops 0 DESKTOP-TFFU35D [192.168.0.102] 1 192.168.0.1 2 93.113.30.1 3 192.168.10.1 4 opera-cs-vl24.dialtelecom.ro [80.96.203.129] 5 10.255.254.5 6 buh01a-rc1-V98.digitalcable.ro [81.180.126.93] 7 buh01a-b01-v80.digitalcable.ro [92.114.118.17] 8 86.34.137.141 9 10.0.224.1 10 10.0.201.161 11 10.0.200.166 12 l0.milnit1-cr1.bbnplanet.net [195.16.160.17] 13 ae-2-70.edge3.Frankfurt1.Level3.net [4.69.154.71] 14 level3-gw.neterra.net [62.67.36.74] 15 37.244.12.33 16 24.105.31.28 17 185.60.112.157 Computing statistics for 425 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 DESKTOP-TFFU35D [192.168.0.102] 0/ 100 = 0% | 1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1 0/ 100 = 0% | 2 1ms 0/ 100 = 0% 0/ 100 = 0% 93.113.30.1 0/ 100 = 0% | 3 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.10.1 0/ 100 = 0% | 4 8ms 0/ 100 = 0% 0/ 100 = 0% opera-cs-vl24.dialtelecom.ro [80.96.203.129] 0/ 100 = 0% | 5 11ms 0/ 100 = 0% 0/ 100 = 0% 10.255.254.5 0/ 100 = 0% | 6 3ms 2/ 100 = 2% 2/ 100 = 2% buh01a-rc1-V98.digitalcable.ro [81.180.126.93] 0/ 100 = 0% | 7 3ms 0/ 100 = 0% 0/ 100 = 0% buh01a-b01-v80.digitalcable.ro [92.114.118.17] 0/ 100 = 0% | 8 3ms 0/ 100 = 0% 0/ 100 = 0% 86.34.137.141 0/ 100 = 0% | 9 2ms 0/ 100 = 0% 0/ 100 = 0% 10.0.224.1 0/ 100 = 0% | 10 --- 100/ 100 =100% 100/ 100 =100% 10.0.201.161 0/ 100 = 0% | 11 34ms 0/ 100 = 0% 0/ 100 = 0% 10.0.200.166 0/ 100 = 0% | 12 30ms 1/ 100 = 1% 1/ 100 = 1% l0.milnit1-cr1.bbnplanet.net [195.16.160.17] 0/ 100 = 0% | 13 34ms 0/ 100 = 0% 0/ 100 = 0% ae-2-70.edge3.Frankfurt1.Level3.net [4.69.154.71] 0/ 100 = 0% | 14 36ms 0/ 100 = 0% 0/ 100 = 0% level3-gw.neterra.net [62.67.36.74] 0/ 100 = 0% | 15 49ms 0/ 100 = 0% 0/ 100 = 0% 37.244.12.33 0/ 100 = 0% | 16 --- 100/ 100 =100% 100/ 100 =100% 24.105.31.28 0/ 100 = 0% | 17 41ms 0/ 100 = 0% 0/ 100 = 0% 185.60.112.157 Trace complete. Looking Glass Results TRACEROUTE: traceroute to 93.113.30.111 (93.113.30.111), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.312 ms 0.368 ms 0.444 ms 2 * * * 3 37.244.10.100 (37.244.10.100) 0.732 ms 0.769 ms 0.818 ms 4 24.105.31.29 (24.105.31.29) 6.762 ms 6.828 ms 6.891 ms 5 37.244.12.32 (37.244.12.32) 6.606 ms 6.669 ms 6.728 ms 6 * * * 7 buh02a-rc1-v82.digitalcable.ro (92.114.118.26) 50.124 ms 50.161 ms 50.157 ms 8 swr-in-v99.digitalcable.ro (81.180.126.82) 43.146 ms 46.176 ms 46.536 ms 9 * * * 10 80.96.203.150 (80.96.203.150) 50.475 ms 50.475 ms 50.464 ms 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 15/01/2017 19:45:09 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.4 0.7 0.4 1.1 0.2 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 37.244.10.100 0.0% 10 1.0 0.9 0.8 1.0 0.1 4. 24.105.31.29 0.0% 10 6.8 6.8 6.5 7.0 0.1 5. 37.244.12.32 0.0% 10 8.6 7.2 6.6 8.6 0.7 6. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 7. buh02a-rc1-v82.digitalcable.ro 0.0% 10 50.1 50.1 50.1 50.2 0.0 8. swr-in-v99.digitalcable.ro 0.0% 10 41.4 41.6 41.3 42.6 0.5 9. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 10. 80.96.203.150 0.0% 10 50.5 50.5 50.5 50.6 0.1 11. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 15/01/2017 19:45:09 UTC -------------------- I also tried installing and playing the game on other laptop and network connection (from the same provider) without any success. I see a lot of 100% packet loss there. Is that the issue? Is there more information that I can provide and may be relevant to helping you find a solution?Ioanie2 9h
9h Freezing problem I have had this problem for a while, but i feel like it has gotten worse. I have hoped for a fix for a long time, because i don't want to play this game, when some times the games are lost because of the freezing. For some wierd reason my game freezes 1-5 seconds. Sometimes so long that the game thinks i'm disconnected. It happens approximately 2 times a minute. My computer specs should not be the problem, neither my internet connection. I have never had this problem in any game i've played, and i have played some pretty demanding games, such as AC: Unity, Planetside 2 etc. My specs: Graphics: AMD Radeon HD 7970 Processor: i5-3570K 3,40 GHz (4 cores) Ram: 16 gbAngryClown1 9h
10h Display mode issue my original post: ... blizzards response: ... tried this. however, this seems to cause a much larger issue, where upon closing the game to go do other things, i literally cant because suddenly something is eating all my memory. start bar stutters coming up, opening anything takes atleast 5 minutes, and even trying to use task manager to find whatever the hell is causing this is impossible.Moysa2 10h
10h Unable to download an authentication module Unable to play HOTS after the latest update of Battle.net and HOTS game. I have a PC and a MAC and same exact issue on both machines. I am 101% sure the issue is with your application. I have done extensive amount of troubleshooting but nothing works. I followed all your steps too but still no hope.VuLTure1 10h
10h Can't Log In When I try to log in to the game it'll just say "Connecting...". I have the correct password (because I can log in to battle.net), but when I try to log in to the game it just sits. It's been sitting for about 15 minutes now. I've tried closing the game and opening it again, restarting my PC and checking my authenticator settings. All to no prevail. What's the issue?ShadowStorm1 10h
10h Non stop drops Please tell me how to fix. I cannot play HL or TL anymore due to drops. 9 drops now at hero select. Only happens in this game. Any game on steam no issues at all LOL no issues... Here's the thing I get dropped on TL too, yet I am on Bnet chat with friends the entire time. How is the game constantly crashing/dropping me yet I am still chatting in Bnet? Please tell me how to fix.Fairsky1 10h
10h can u plz fix the connection problem? Besides of the game itself, since christmas the game keeps lagging for seconds and make it hardly playable. Not only suffering from bad match making but also this connection problem i just get raged. Why cannot u guys make things serious. PS. 70 mbps fibre super stable in all situation and other games. Please investigate seriously.odakyu6 10h
11h You Were Dropped No lag, fluid FPS. Instant dropped. No indication of trying to rejoin the game due to lag, etc., Only happened after Tuesday.RvolverJesus2 11h
14h Stuck in Patch Loop In Heroes. It Fetches the encoding table 25.41MB, then starts fetching the patch manifest 10.37 MB and then goes back to the encoding table. I have let it loop for about an hour no change. I saw there was a similar problem on macs and the solution was to delete the .Build.Info in the heroes folder. I did that, but nothing has changed. Help? Edit: Posted my temp solution post 6 https://us.battle.net/forums/en/heroes/topic/20752541692#post-6Wootah6 14h
15h High ping / Lag spikes only in Heroes of the Storm. Ever since the latest patch I have been experiencing high ping (indicator appears in the top left) as well as lag spikes that freeze and then jump. In other games such as Dawngate, Dota 2, Rift, and even Blizzard games like SC2 I don't experience any lag. I also have done various ping tests and look at my ping in other games and I am always around 30-50ms. This appears to only to do with Heroes... and only recently. Any steps I can take to fix?sycA66 15h
15h [Suggested Fix] Lag Spikes and Unplayable Frame Rate Hey guys, I'm posting this after days of investigations, downloading of countless drivers, and switching almost any pluggable component on my laptop. I too, like you, experienced bad lagging for unexplained reasons. This lag occurred only within HoTS, and nowhere else, so I ruled out a network problem, as well as a Graphics Card problem after setting everything to LOW, and still experiencing issues. What worked for me eventually, was realizing that the lagging mostly happened in group encounters and when action took place. Siimply set your Sound Quality to Medium or Low instead of High, and you should be golden! If you uncover more information, please post your findings here, hopefully this will help everyone who's been experiencing bad lagging for unexplained reasons.Legenden248 15h
16h Game crashes - Battle.net internal error. Sup, guys? I'm back here with another really annoying problem and I hope you could help me. I'm having crashes during games, usually during the first team fight. I managed to get a error log from the HoTS folder and it says it's something Battle.net related. The usual way I have to fix this problem is doing a clean install of the app but it's a temporal fix, the crashes will come back eventually, usually after an update of the game or the app. ==================================================================================================== Heroes of the Storm (B48548) Executable C:\Program Files\Heroes of the Storm\Versions\Base48548\HeroesOfTheStorm.exe <Parameters> -sso=1 -dx9 -launch -uid heroes Parent Executable \Device\HarddiskVolume1\Program Files\Heroes of the Storm\Support\HeroesSwitcher.exe Grandparent Executable \Device\HarddiskVolume1\Program Files\Battle.net\Battle.net.8180\Battle.net.exe LocalTime 2016-12-12 15:53:05.469 <ComputerUser> Jasper_Gothic <ComputerName> LUPO <Exe.Architecture> x86 <Version> 22.2.48548 <DataBuild> B48548 <CodeBranch> branches/Heroes.22 <CodeRevision> 349974 <Locale.Assets> enUS <Locale.Data> enUS <Locale.Install> enUS <AccountCountry> VEN <Inspector.ProjectId> 3 <Inspector.IssueType> Exception <Inspector.BuildNumber> B48548 (Heroes.22) <Inspector.Branch> branches/Heroes.22 <Inspector.Priority> 2 - High <Inspector.Summary> Internal Battle.net Error Asrt <ErrorType> Internal Battle.net Error <GetLastError> 0 <Application> Heroes of the Storm <InstanceID> 0 ==================================================================================================== <Set.SinceLaunchEvent> Had active AI ==================================================================================================== <Set.CurrentGameEvent> Had active AI ==================================================================================================== <Inspector.Assertion:> Internal Battle.net Error Asrt Thread ID:4596 "Main Thread" DBG-OPTIONS<NoAddress NoFuncOffset NoDbgAddr NoDbgModules> DBG-ADDR<0510EAB5>("") DBG-ADDR<540ECEE4>("") DBG-ADDR<540ED081>("") DBG-ADDR<53E69C81>("") DBG-ADDR<53EDFDD7>("") DBG-ADDR<53EDD246>("") DBG-ADDR<53EDEF6C>("") DBG-ADDR<53EDD2B8>("") DBG-ADDR<53EC7F4B>("") DBG-ADDR<53EC7ED9>("") DBG-ADDR<013DA9BF>("") DBG-ADDR<012D0CF8>("") DBG-ADDR<012D117E>("") DBG-ADDR<0017512E>("") DBG-ADDR<012D10A7>("") DBG-ADDR<00D02289>("") DBG-ADDR<00D04E55>("") DBG-ADDR<000E8A42>("") DBG-OPTIONS<> <:Inspector.Assertion> ==================================================================================================== <Inspector.HashBlock:> Internal Battle.net Error ================================================================================ DBG-OPTIONS<FunctionsOnly> DBG-ADDR<0510EAB5>("") DBG-ADDR<540ECEE4>("") DBG-ADDR<540ED081>("") DBG-ADDR<53E69C81>("") DBG-ADDR<53EDFDD7>("") DBG-ADDR<53EDD246>("") DBG-ADDR<53EDEF6C>("") DBG-ADDR<53EDD2B8>("") DBG-ADDR<53EC7F4B>("") DBG-ADDR<53EC7ED9>("") DBG-ADDR<013DA9BF>("") DBG-ADDR<012D0CF8>("") DBG-ADDR<012D117E>("") DBG-ADDR<0017512E>("") DBG-ADDR<012D10A7>("") DBG-ADDR<00D02289>("") DBG-ADDR<00D04E55>("") DBG-ADDR<000E8A42>("") DBG-OPTIONS<> <:Inspector.HashBlock> ==================================================================================================== DBG-OPTIONS<Inline> ---------------------------------------- Manual Stack Trace (ID:4596 Stack:0x08870000 + 8,388,608 "Main Thread") ---------------------------------------- DBG-ADDR<0510EAB5>("") DBG-ADDR<540ECEE4>("") DBG-ADDR<540ED081>("") DBG-ADDR<53E69C81>("") DBG-ADDR<53EDFDD7>("") DBG-ADDR<53EDD246>("") DBG-ADDR<53EDEF6C>("") DBG-ADDR<53EDD2B8>("") DBG-ADDR<53EC7F4B>("") DBG-ADDR<53EC7ED9>("") DBG-ADDR<013DA9BF>("") DBG-ADDR<012D0CF8>("") DBG-ADDR<012D117E>("") DBG-ADDR<0017512E>("") DBG-ADDR<012D10A7>("") DBG-ADDR<00D02289>("") DBG-ADDR<00D04E55>("") DBG-ADDR<000E8A42>("") ---------------------------------------- DbgHelp Stack Trace (ID:4596 Stack:0x08870000 + 8,388,608 "Main Thread") ---------------------------------------- DBG-ADDR<540ECEE4>("") (5418FAD8,5418FAD6,00000000,090678B0) DBG-ADDR<540ED081>("") (5418FAD8,5418FAD6,00000000,00000000) DBG-ADDR<53E69C81>("") (09067914,53EDD246,0906792C,228B3C28) DBG-ADDR<53EDFDD7>("") (0906792C,228B3C28,228B3C08,09067A08) DBG-ADDR<53EDD246>("") (0906792C,7ACD0BBC,228B3C08,09067A08) DBG-ADDR<53EDEF6C>("") (228B3C08,53EA0CCC,228BC550,540FFF74) DBG-ADDR<53EDD2B8>("") (228BC5E8,0AD5F61C,7ACD0008,FB69B604) DBG-ADDR<53EC7F4B>("") (00000004,00000001,090679A0,013DA9BF) DBG-ADDR<53EC7ED9>("") (00000001,228BC630,228BC620,090679E0) DBG-ADDR<013DA9BF>("") (00000001,228BC630,0143AB22,00000002) DBG-ADDR<012D0CF8>("") (09067A08,228BCD40,09068024,0017512E) DBG-ADDR<012D117E>("") (09067A08,0AAEFA98,0AAEFA80,0AAEF5B0) DBG-ADDR<0017512E>("") (00000002,228BCD40,0000002D,000000B8) DBG-ADDR<012D10A7>("") (00000AFF,00000AFF,0906C640,000016C0) DBG-ADDR<00D02289>("") (00000AFF,000E7F85,B816CE09,62C8CC74) DBG-ADDR<00D04E55>("") (054CF938,00000004,0000000A,00000BAD) DBG-ADDR<000E8A42>("") (055222A6,00000000,00000000,054CF938) ---------------------------------------- Modules ---------------------------------------- <Inspector.DebugModules:> DBG-MODULE<00020000 05309000 "HeroesOfTheStorm.exe" "HeroesOfTheStorm.pdb" 0 {3f87f86b-89b4-4369-838666de65ce5695} 101 1480622420> DBG-MODULE<77200000 0013C000 "ntdll.dll" "ntdll.pdb" 0 {cd4062a2-3115-4a17-a18dae7d1a0fbacc} 2 1377741084> DBG-MODULE<75F60000 000D4000 "kernel32.dll" "kernel32.pdb" 0 {17d8b8c6-47e1-4c1d-af9c6fc206aaac51} 2 1393924597> DBG-MODULE<75330000 0004B000 "KERNELBASE.dll" "kernelbase.pdb" 0 {855179c5-7b58-4c20-ac65b22eeb8841cf} 2 1393924598> DBG-MODULE<59570000 0003C000 "pdh.dll" "pdh.pdb" 0 {453357d4-c602-4c5c-827844b87feb69de} 2 1290254712> DBG-MODULE<75970000 000AC000 "msvcrt.dll" "msvcrt.pdb" 0 {f1d253f9-555c-46df-8076400a52b3a929} 2 1324021538> DBG-MODULE<75AC0000 000A2000 "RPCRT4.dll" "rpcrt4.pdb" 0 {a279077a-7bab-44ef-a5d463ed526f0f42} 2 1405302003> DBG-MODULE<757D0000 000A0000 "ADVAPI32.dll" "advapi32.pdb" 0 {10001e33-21c4-43a5-8af37f7cdb2fbcd5} 2 1377740906> DBG-MODULE<75E70000 00019000 "sechost.dll" "sechost.pdb" 0 {7af14d02-d41e-4cd6-942745fe0e6372b1} 1 1247533828> DBG-MODULE<5E940000 001C3000 "d3d9.dll" "d3d9.pdb" 0 {f55aeb50-462b-473f-9733515dc6532daf} 2 1290254259> DBG-MODULE<75B80000 000C9000 "USER32.dll" "user32.pdb" 0 {c1d1d6eb-9354-4653-89912a697ccb2d50} 2 1247533871> DBG-MODULE<76070000 0004E000 "GDI32.dll" "gdi32.pdb" 0 {a4a54168-46a2-45ca-9113466d9dd962c9} 2 1408758169> DBG-MODULE<77350000 0000A000 "LPK.dll" "lpk.pdb" 0 {f18a0f3f-d9a1-4117-a919dc26a1e6df25} 2 1370494346> DBG-MODULE<75A20000 0009D000 "USP10.dll" "usp10.pdb" 0 {3f67909e-a38e-4063-bef9ef452618321c} 1 1398391497> DBG-MODULE<746C0000 00009000 "VERSION.dll" "version.pdb" 0 {52234e5c-7ec4-4646-b62d56357b2c9487} 2 1247533867> DBG-MODULE<5EEB0000 00006000 "d3d8thk.dll" "d3d8thk.pdb" 0 {d9c3a335-615f-448e-a0b012d76716e6b7} 2 1247533480> DBG-MODULE<736E0000 00013000 "dwmapi.dll" "dwmapi.pdb" 0 {d8d91b3f-339a-4fdc-960fc7121d146df4} 2 1247533575> DBG-MODULE<57220000 001E5000 "d3dx9_42.dll" "d3dx9_42.pdb" 0 {de896b9a-0011-4540-987c688372e7d09b} 1 1248662459> DBG-MODULE<595B0000 0003B000 "d3dx11_42.dll" "d3dx11_42.pdb" 0 {01d43061-a6dc-445c-872e2756f5058dc0} 1 1250477600> DBG-MODULE<76F70000 0015C000 "ole32.dll" "ole32.pdb" 0 {5061f11a-9a57-4335-95ea5ea75a156f4b} 2 1290254703> DBG-MODULE<57410000 001E7000 "D3DCompiler_42.dll" "D3DCompiler_42.pdb" 0 {821475c2-8310-434c-b742185f72027bad} 1 1250477567> DBG-MODULE<5BD40000 000E7000 "DDRAW.dll" "ddraw.pdb" 0 {497dbeef-b385-4f24-bc6a468137860ada} 2 1247533496> DBG-MODULE<5E470000 00006000 "DCIMAN32.dll" "dciman32.pdb" 0 {2440785f-1bdf-4948-90cc9e3a2e421d01} 2 1370494273> DBG-MODULE<75C50000 0019D000 "SETUPAPI.dll" "setupapi.pdb" 0 {c6b7cc38-0fcd-42c2-9edb1b61757dfd92} 2 1290254809> DBG-MODULE<75280000 00027000 "CFGMGR32.dll" "cfgmgr32.pdb" 0 {93b1a0a8-2f11-4743-af9aabb1a1738246} 2 1290254215> DBG-MODULE<75870000 0008F000 "OLEAUT32.dll" "oleaut32.pdb" 0 {68047829-a475-4e78-9ac1c8035ba168cd} 2 1314418730> DBG-MODULE<752D0000 00012000 "DEVOBJ.dll" "devobj.pdb" 0 {5ec40ec6-5c50-45eb-96f4cfdcfc6e1906} 2 1247533509> DBG-MODULE<4A900000 00166000 "icuin52.dll" "icuin52.pdb" 0 {30c8c71e-2fb3-45ba-ab0d2493a31a85fd} 1 1412290102> DBG-MODULE<05690000 00110000 "icuuc52.dll" "icuuc52.pdb" 0 {17504190-c053-457a-a387ac5eaac6988d} 1 1412290094> DBG-MODULE<55D40000 00A65000 "icudt52.dll" "" 0 {00000000-0000-0000-0000000000000000} 0 1412285922> DBG-MODULE<58D30000 000BF000 "MSVCR100.dll" "msvcr100.i386.pdb" 0 {fb319ec2-16e0-4a89-96af351118738f96} 2 1307754014> DBG-MODULE<58E70000 00069000 "MSVCP100.dll" "msvcp100.i386.pdb" 0 {b7c5b4e3-980a-4de7-a0ae8d8d7776ba68} 1 1307754049> DBG-MODULE<76290000 00C4A000 "SHELL32.dll" "shell32.pdb" 0 {ac9f2dbe-c31d-42cb-bc76e1d939a08832} 2 1403660379> DBG-MODULE<77360000 00057000 "SHLWAPI.dll" "shlwapi.pdb" 0 {e128b1ce-e2eb-438c-8646e6967118f33e} 2 1290254818> DBG-MODULE<59500000 0006D000 "MSVCP140.dll" "msvcp140.i386.pdb" 0 {ec19ca7e-0713-4b99-b195035448a2a9ae} 1 1446790486> DBG-MODULE<5D120000 00015000 "VCRUNTIME140.dll" "vcruntime140.i386.pdb" 0 {757d85a3-6000-4e57-b11c1cd06b532317} 1 1446790480> DBG-MODULE<5E3A0000 00004000 "api-ms-win-crt-runtime-l1-1-0.dll" "api-ms-win-crt-runtime-l1-1-0.pdb" 0 {008e1e7b-fa4b-42bb-a12c3c762e754f78} 1 1436498563> DBG-MODULE<58EE0000 000DC000 "ucrtbase.DLL" "ucrtbase.pdb" 0 {367a5137-f2cc-4d70-9f5de00d9ec299ba} 1 1436498597> DBG-MODULE<5E390000 00003000 "api-ms-win-core-timezone-l1-1-0.dll" "api-ms-win-core-timezone-l1-1-0.pdb" 0 {b0eadddf-b99f-47da-9b4567aac10b4749} 1 1436498563> DBG-MODULE<5E150000 00003000 "api-ms-win-core-file-l2-1-0.dll" "api-ms-win-core-file-l2-1-0.pdb" 0 {731c9909-223f-4f7a-98b659db48edb3d7} 1 1436498564> DBG-MODULE<5D4C0000 00003000 "api-ms-win-core-localization-l1-2-0.dll" "api-ms-win-core-localization-l1-2-0.pdb" 0 {761c6438-e779-4f30-b5530337fa79b004} 1 1436498563> DBG-MODULE<5BFA0000 00003000 "api-ms-win-core-synch-l1-2-0.dll" "api-ms-win-core-synch-l1-2-0.pdb" 0 {87911aef-8172-4c33-9cf37559a76bc173} 1 1436498563> DBG-MODULE<5CF70000 00003000 "api-ms-win-core-processthreads-l1-1-1.dll" "api-ms-win-core-processthreads-l1-1-1.pdb" 0 {0fc534fd-5dc8-4f64-ae01bfdb2e505863} 1 1436498563> DBG-MODULE<5AA20000 00003000 "api-ms-win-core-file-l1-2-0.dll" "api-ms-win-core-file-l1-2-0.pdb" 0 {eb2c779c-6c40-4ca8-bbf4b9ebde5aefa9} 1 1436498562> DBG-MODULE<5BC00000 00004000 "api-ms-win-crt-string-l1-1-0.dll" "api-ms-win-crt-string-l1-1-0.pdb" 0 {2be2ba93-54b4-44df-8ab5940e991921e8} 1 1436498563> DBG-MODULE<5AA00000 00003000 "api-ms-win-crt-heap-l1-1-0.dll" "api-ms-win-crt-heap-l1-1-0.pdb" 0 {16b8caff-051b-4186-b342fcd13adadffc} 1 1436498563> DBG-MODULE<5AA10000 00004000 "api-ms-win-crt-stdio-l1-1-0.dll" "api-ms-win-crt-stdio-l1-1-0.pdb" 0 {86a5d85e-f983-46ad-99cb00bdece36320} 1 1436498563> DBG-MODULE<59600000 00004000 "api-ms-win-crt-convert-l1-1-0.dll" "api-ms-win-crt-convert-l1-1-0.pdb" 0 {9dc1be5c-1b09-417a-8cf9766c7dbb0d70} 1 1436498563> DBG-MODULE<595F0000 00003000 "api-ms-win-crt-locale-l1-1-0.dll" "api-ms-win-crt-locale-l1-1-0.pdb" 0 {219f25b5-f37d-4ebc-9203a6aeff8e1faa} 1 1436498564> DBG-MODULE<5A9F0000 00005000 "api-ms-win-crt-math-l1-1-0.dll" "api-ms-win-crt-math-l1-1-0.pdb" 0 {ecadf678-df70-409f-8ad1dff36baf258b} 1 1436498564> DBG-MODULE<59330000 00005000 "api-ms-win-crt-multibyte-l1-1-0.dll" "api-ms-win-crt-multibyte-l1-1-0.pdb" 0 {54b24d5c-6bef-44f6-9d0c6b823fd09f4d} 1 1436498563> DBG-MODULE<594F0000 00003000 "api-ms-win-crt-time-l1-1-0.dll" "api-ms-win-crt-time-l1-1-0.pdb" 0 {46db67a7-21f9-4deb-ba9cfb6e6597c56b} 1 1436498563> DBG-MODULE<59310000 00003000 "api-ms-win-crt-filesystem-l1-1-0.dll" "api-ms-win-crt-filesystem-l1-1-0.pdb" 0 {a3f43eca-8c95-4ac0-8fcbf848ee09c084} 1 1436498563> DBG-MODULE<59320000 00003000 "api-ms-win-crt-environment-l1-1-0.dll" "api-ms-win-crt-environment-l1-1-0.pdb" 0 {61f59674-4479-43cc-86fa31353af0ff37} 1 1436498564> DBG-MODULE<592F0000 00003000 "api-ms-win-crt-utility-l1-1-0.dll" "api-ms-win-crt-utility-l1-1-0.pdb" 0 {d8c3af70-b210-4690-b1adcd623010f45e} 1 1436498563> DBG-MODULE<77340000 00005000 "PSAPI.DLL" "psapi.pdb" 0 {a895a052-f325-481b-9e2da00a29e8d5df} 2 1247533774> DBG-MODULE<75900000 0001F000 "IMM32.dll" "imm32.pdb" 0 {91a00044-74e2-4aa8-9f185029e3114489} 2 1290254405> DBG-MODULE<75E90000 000CC000 "MSCTF.dll" "msctf.pdb" 0 {173daef8-6b25-48db-a6134eb74c4d2f23} 2 1247533673> DBG-MODULE<73CF0000 0019E000 "COMCTL32.dll" "comctl32.pdb" 0 {b4ce90aa-b95e-4b89-a22a7711dfd7e6ef} 2 1290254108> DBG-MODULE<75790000 00035000 "WS2_32.dll" "ws2_32.pdb" 0 {18c960b9-5840-4c4f-80f686ee978a33d4} 2 1290254952> DBG-MODULE<77420000 00006000 "NSI.dll" "nsi.pdb" 0 {d15a8167-9fae-4a73-92344b6fd2686794} 2 1247533785> DBG-MODULE<741F0000 00025000 "POWRPROF.dll" "powrprof.pdb" 0 {b1f8f66c-cbad-4869-badfd20c1f24ac83} 2 1247533836> DBG-MODULE<73C90000 00040000 "UxTheme.dll" "UxTheme.pdb" 0 {5becab35-e771-4835-a6bf3dadd891bb3a} 2 1247533880> DBG-MODULE<73130000 00014000 "MSACM32.dll" "msacm32.pdb" 0 {3d318d5e-38c5-4502-b64578f0710a510f} 2 1247533646> DBG-MODULE<73610000 00032000 "WINMM.dll" "winmm.pdb" 0 {7afd98fc-aad3-4f6b-8b31a4667c4e2bfc} 2 1290254914> DBG-MODULE<59610000 00072000 "DSOUND.dll" "dsound.pdb" 0 {f38f4780-65e2-47c6-8eda699606f56eed} 2 1247533565> DBG-MODULE<760C0000 001C2000 "WININET.dll" "wininet.pdb" 0 {44eb6829-4b50-42cb-87a79b41e46a8569} 2 1408394794> DBG-MODULE<752B0000 00004000 "api-ms-win-downlevel-user32-l1-1-0.dll" "api-ms-win-downlevel-user32-l1-1-0.pdb" 0 {02cb0348-17b4-4abb-99da042a6008fe6c} 1 1358111481> DBG-MODULE<752C0000 00004000 "api-ms-win-downlevel-shlwapi-l1-1-0.dll" "api-ms-win-downlevel-shlwapi-l1-1-0.pdb" 0 {dc8c3e81-3e5b-4491-afcb375f0f7ce050} 1 1358111823> DBG-MODULE<752F0000 00004000 "api-ms-win-downlevel-version-l1-1-0.dll" "api-ms-win-downlevel-version-l1-1-0.pdb" 0 {204b81c3-3a4d-4100-a32de3be94935e66} 1 1358111467> DBG-MODULE<75270000 00003000 "api-ms-win-downlevel-normaliz-l1-1-0.dll" "api-ms-win-downlevel-normaliz-l1-1-0.pdb" 0 {5402f635-52f3-4e26-a727bf0c479713ee} 1 1358111822> DBG-MODULE<75B70000 00003000 "normaliz.DLL" "normaliz.pdb" 0 {9481804b-b4fd-4703-ae6ae76f8b99b476} 1 1247533780> DBG-MODULE<75570000 0021B000 "iertutil.dll" "iertutil.pdb" 0 {4be564ea-fcf8-4a4b-95d4506a411a1348} 2 1408398158> DBG-MODULE<75560000 00005000 "api-ms-win-downlevel-advapi32-l1-1-0.dll" "api-ms-win-downlevel-advapi32-l1-1-0.pdb" 0 {815d3737-568d-4305-842320735da06f72} 1 1358111802> DBG-MODULE<754A0000 00017000 "USERENV.dll" "userenv.pdb" 0 {fd47f512-75f8-4fca-aa6071cb11cc4ab8} 2 1290254888> DBG-MODULE<75250000 0000B000 "profapi.dll" "profapi.pdb" 0 {ca045ca9-e5c7-4d89-9b90e776b38a18b3} 2 1247526721> DBG-MODULE<73250000 00058000 "WINHTTP.dll" "winhttp.pdb" 0 {ab606da6-47f9-4a10-8ffe404a2624d13e} 2 1290254910> DBG-MODULE<73200000 0004F000 "webio.dll" "webio.pdb" 0 {a4d8edee-3211-49f4-931a8f77ff4ae154} 2 1321507702> DBG-MODULE<75100000 0001B000 "SspiCli.dll" "sspicli.pdb" 0 {37a5107b-70b4-40e6-90f817fd7c6b5dab} 2 1397268672> DBG-MODULE<6CA60000 00016000 "wlanapi.dll" "wlanapi.pdb" 0 {48ee3c94-20f2-4448-833370695e2af477} 2 1247533908> DBG-MODULE<72E30000 00006000 "wlanutil.dll" "wlanutil.pdb" 0 {5c924baf-c148-4083-acd91d0fe2c2b972} 1 1247529115> DBG-MODULE<742D0000 00021000 "ntmarta.dll" "ntmarta.pdb" 0 {654e30bb-ae86-4799-893af657fea77172} 2 1247533801> DBG-MODULE<75920000 00045000 "WLDAP32.dll" "wldap32.pdb" 0 {a0183052-c47e-4652-bfc983cc603c1244} 2 1290254946> DBG-MODULE<59300000 00009000 "perfos.dll" "perfos.pdb" 0 {80b75df9-a810-4dff-8cfa3ab874a50091} 2 1247533787> DBG-MODULE<75170000 0000C000 "CRYPTBASE.dll" "cryptbase.pdb" 0 {e62feae5-59ee-4cd9-95614215b01ac210} 2 1247526721> DBG-MODULE<65AB0000 00058000 "tiptsf.dll" "tiptsf.pdb" 0 {5c6fdea1-25fa-4c42-9966c33fe926e3fb} 2 1403056246> DBG-MODULE<76EE0000 00083000 "CLBCatQ.DLL" "CLBCatQ.pdb" 0 {00a720c7-9bac-4022-95b6ebdc14725718} 2 1247533489> DBG-MODULE<746D0000 00076000 "FirewallAPI.dll" "FirewallAPI.pdb" 0 {2963d284-8777-46f6-af5a5ed68f3ca634} 2 1247533553> DBG-MODULE<74FC0000 00008000 "secur32.dll" "secur32.pdb" 0 {baf94919-d086-4afb-a5712c4d9d04236c} 2 1397268642> DBG-MODULE<74C50000 0003C000 "mswsock.dll" "mswsock.pdb" 0 {8038e175-5067-47eb-a8552a29bc46bf4a} 2 1378605886> DBG-MODULE<74C40000 00006000 "wship6.dll" "wship6.pdb" 0 {02e45101-e951-429f-85676adfcc0ea72a} 2 1247533910> DBG-MODULE<74750000 00005000 "wshtcpip.dll" "wshtcpip.pdb" 0 {92a92ff2-9357-4b48-9795898561f00719} 2 1247533914> DBG-MODULE<74B10000 00044000 "DNSAPI.dll" "dnsapi.pdb" 0 {4b77ba91-498a-432f-8dd6e52085c4c423} 2 1299130163> DBG-MODULE<6D1F0000 00027000 "WLIDNSP.DLL" "wlidNSP.pdb" 0 {1069480a-b687-4cde-af1bbe9a7518bfdf} 1 1301369476> DBG-MODULE<6CAB0000 00021000 "mdnsNSP.dll" "mdnsNSP.pdb" 0 {4b4d9dfc-1af8-4df5-a17808e91390ef4e} 1 1439419715> DBG-MODULE<733F0000 0001C000 "Iphlpapi.DLL" "iphlpapi.pdb" 0 {f162d2e1-37ed-4297-8bf38c99aee2daab} 2 1290254425> DBG-MODULE<733D0000 00007000 "WINNSI.DLL" "winnsi.pdb" 0 {f7a0c25b-1b0e-4fa6-876494d3f6bfd101} 2 1247533891> DBG-MODULE<6CAA0000 00006000 "rasadhlp.dll" "rasadhlp.pdb" 0 {9c177d0e-6fd1-4d28-bae05d9757e8182f} 2 1247533782> DBG-MODULE<731C0000 00038000 "fwpuclnt.dll" "fwpuclnt.pdb" 0 {1f1e56c7-fd0a-45b0-9a523fa4f0944f63} 2 1381543334> DBG-MODULE<731A0000 0000D000 "dhcpcsvc6.DLL" "dhcpcsvc6.pdb" 0 {d9d4fa57-f245-4ff7-8c97e1f90a82a263} 2 1349803900> DBG-MODULE<732E0000 00012000 "dhcpcsvc.DLL" "dhcpcsvc.pdb" 0 {d3e01a80-6031-43ac-83ea5801bec674d8} 2 1247533493> DBG-MODULE<748C0000 00008000 "credssp.dll" "credssp.pdb" 0 {76d955d5-03fc-408a-a49a54c97751413a} 1 1411118528> DBG-MODULE<66130000 0004C000 "dxgi.dll" "dxgi.pdb" 0 {4184519e-ba8c-4d3c-90017dc3f4dfbaa1} 1 1358108431> DBG-MODULE<74E30000 00042000 "Wevtapi.dll" "wevtapi.pdb" 0 {066e017f-b75f-4735-a1832f596399ca10} 2 1247533869> DBG-MODULE<5D630000 00A9D000 "igdumd32.dll" "igdumd32.pdb" 0 {250b4449-b299-4b39-bb42b41f95a33772} 1 1432698721> DBG-MODULE<73F90000 000F5000 "PROPSYS.dll" "propsys.pdb" 0 {d0eda507-e53d-4579-a337f875012d7b48} 2 1290254723> DBG-MODULE<75300000 0002E000 "WINTRUST.dll" "wintrust.pdb" 0 {4c6fdb9a-0c33-4f42-9361471798f288b8} 2 1373345568> DBG-MODULE<75380000 00120000 "CRYPT32.dll" "crypt32.pdb" 0 {2ed46cf7-1ad5-45e6-90d6b95f08faa5bf} 2 1381003206> DBG-MODULE<75260000 0000C000 "MSASN1.dll" "msasn1.pdb" 0 {003d5f0e-2480-4b20-953a7a021b52fc32} 2 1290254537> DBG-MODULE<53DE0000 013CBA00 "Battle.net.dll" "Battle.net.pdb" 0 {6d42cacc-f0b7-48ca-b1b27ed5c0238113} 1 1478828122 006BC000> DBG-MODULE<570F0000 00121000 "dbghelp.dll" "dbghelp.pdb" 0 {99a1a8f3-877b-4ca5-beeadfb737f52eb6} 1 1235613330> DBG-MODULE<741B0000 00039000 "MMDevApi.dll" "MMDevAPI.pdb" 0 {941e45a6-3e8f-457d-90ce29cc508c34b9} 2 1290254482> DBG-MODULE<735E0000 00030000 "wdmaud.drv" "wdmaud.pdb" 0 {f232d0b4-9257-4d79-92d5805bef84a01e} 2 1290254886> DBG-MODULE<735D0000 00004000 "ksuser.dll" "ksuser.pdb" 0 {7ae6bfac-128c-4c57-baaf1c0b79fa95b4} 2 1247533747> DBG-MODULE<74090000 00007000 "AVRT.dll" "avrt.pdb" 0 {a15e148a-cfc7-4f88-a0a6daf71cc91647} 2 1247533464> DBG-MODULE<72C50000 00036000 "AUDIOSES.DLL" "AudioSes.pdb" 0 {a88fcf91-9449-49a8-a1863d1592bb2fd1} 2 1290254117> DBG-MODULE<73150000 00008000 "msacm32.drv" "msacm32.pdb" 0 {eb29395a-e017-43db-8c5dcb7f5a1350f9} 1 1247533647> DBG-MODULE<73120000 00007000 "midimap.dll" "midimap.pdb" 0 {49f76fa5-3b85-4e54-a748a2b4301471b6} 2 1247533700> DBG-MODULE<725E0000 0003C000 "oleacc.dll" "oleacc.pdb" 0 {dc8a57a3-e8c6-4822-8f2c3650f2be1d67} 2 1314418728> DBG-MODULE<66870000 00004000 "api-ms-win-downlevel-advapi32-l2-1-0.dll" "api-ms-win-downlevel-advapi32-l2-1-0.pdb" 0 {dd3636f5-9f67-41cb-80dee0abeaef8c11} 1 1358111566> DBG-MODULE<754C0000 00004000 "api-ms-win-downlevel-ole32-l1-1-0.dll" "api-ms-win-downlevel-ole32-l1-1-0.pdb" 0 {652bbf24-4e0d-4471-959c6080260743b7} 1 1358111468> DBG-MODULE<66720000 00004000 "api-ms-win-downlevel-shlwapi-l2-1-0.dll" "api-ms-win-downlevel-shlwapi-l2-1-0.pdb" 0 {75dcf1b0-d479-47cb-b4ea48bd45eba5d0} 1 1358111467> DBG-MODULE<6B890000 0005A000 "netprofm.dll" "netprofm.pdb" 0 {bc858e20-f3bf-4347-9782f8b6b1460b61} 2 1247533685> DBG-MODULE<73720000 00010000 "nlaapi.dll" "nlaapi.pdb" 0 {bdca2602-cd3b-439c-b2eb80cb896d25dd} 2 1349282560> DBG-MODULE<770D0000 0012C000 "urlmon.dll" "urlmon.pdb" 0 {f7716e70-1fb2-4f01-88b00fd9a924da6b} 2 1408394286> DBG-MODULE<74C90000 00016000 "CRYPTSP.dll" "cryptsp.pdb" 0 {9536207f-9c26-4d92-b2c50d44e77ac0a9} 1 1247533629> DBG-MODULE<74A30000 0003B000 "rsaenh.dll" "rsaenh.pdb" 0 {f03813e5-a055-4853-a6bc085c17a3ab35} 2 1247533792> DBG-MODULE<751E0000 0000E000 "RpcRtRemote.dll" "RpcRtRemote.pdb" 0 {16827eb6-7c58-4e0d-8b17b60d76b2b0ce} 2 1290246447> DBG-MODULE<67850000 00008000 "npmproxy.dll" "npmproxy.pdb" 0 {533fe4cd-1dac-4db4-9675220db57d3d5f} 2 1247533781> DBG-MODULE<65A00000 00010000 "napinsp.dll" "NapiNSP.pdb" 0 {35d1fb44-6b06-4c3c-84108202e55b284a} 2 1247533677> DBG-MODULE<5F360000 00012000 "pnrpnsp.dll" "pnrpnsp.pdb" 0 {d02619bd-04db-444d-9215d3ce9d69f106} 2 1247533814> DBG-MODULE<654F0000 00008000 "winrnr.dll" "winrnr.pdb" 0 {45f8b97b-1285-48d7-88289c58e8c5b3ca} 2 1247533892> DBG-MODULE<74AA0000 0003F000 "schannel.DLL" "schannel.pdb" 0 {fd471419-70c5-4308-9e00f9cbadea6e56} 2 1411118528> DBG-MODULE<74DC0000 00038000 "ncrypt.dll" "ncrypt.pdb" 0 {8db89902-7fca-42be-8cd5da8560905def} 2 1411118473> DBG-MODULE<74DA0000 00017000 "bcrypt.dll" "bcrypt.pdb" 0 {e23ffef2-6cca-4a75-a0ef624509d12c17} 2 1247533446> DBG-MODULE<74900000 0003D000 "bcryptprimitives.dll" "bcryptprimitives.pdb" 0 {1aa72a65-e7f9-4854-9f925a451cb7b404} 2 1247533447> <:Inspector.DebugModules> ---------------------------------------- Threads ---------------------------------------- Thread 1/33 (ID:4444 Stack:0x06E80000 + 1,048,576) DBG-ADDR<772470F4>("") Thread 2/33 (ID:5144 Stack:0x067B0000 + 524,288 "Core Exception Handler Thread") DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<001188B7>("") Thread 3/33 (ID:5040 Stack:0x06C70000 + 262,144 "Core MiniDump Thread") DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<00117ACD>("") Thread 4/33 (ID:4824 Stack:0x095A0000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<01016C5E>("") DBG-ADDR<00D6F120>("") DBG-ADDR<01016A12>("") Thread 5/33 (ID:2228 Stack:0x09A40000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<01016E6A>("") Thread 6/33 (ID:5228 Stack:0x09B40000 + 1,048,576) DBG-ADDR<772470F4>("") Thread 7/33 (ID:1468 Stack:0x09FB0000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<015AE642>("") DBG-ADDR<015ADD15>("") DBG-ADDR<015AC29C>("") DBG-ADDR<015AD077>("") DBG-ADDR<01016A12>("") Thread 8/33 (ID:1308 Stack:0x0A300000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75F92FED>("") DBG-ADDR<015922DA>("") DBG-ADDR<0107A54B>("") DBG-ADDR<01075709>("") Thread 9/33 (ID:4032 Stack:0x09E60000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<01016C9A>("") DBG-ADDR<01016A12>("") Thread 10/33 (ID:4500 Stack:0x0A770000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<01016E6A>("") Thread 11/33 (ID:6000 Stack:0x0A5D0000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<01016E6A>("") DBG-ADDR<00169808>("") Thread 12/33 (ID:2432 Stack:0x0AD70000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<01016C9A>("") DBG-ADDR<00D376A9>("") Thread 13/33 (ID:4572 Stack:0x0AE80000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<01016C9A>("") DBG-ADDR<00D376A9>("") Thread 14/33 (ID:1152 Stack:0x0AFD0000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<01016C9A>("") DBG-ADDR<00D376A9>("") Thread 15/33 (ID:1004 Stack:0x0D2B0000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<5EA5801F>("") DBG-ADDR<5EA58073>("") Thread 16/33 (ID:4612 Stack:0x0D100000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<00ED2809>("") Thread 17/33 (ID:4260 Stack:0x0D9F0000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<00ED2809>("") Thread 18/33 (ID:5620 Stack:0x0DCA0000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<540FC6AA>("") DBG-ADDR<540F3B34>("") Thread 19/33 (ID:2348 Stack:0x0E430000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<00F93B87>("") DBG-ADDR<00F93ADE>("") DBG-ADDR<00F4BD2E>("") Thread 20/33 (ID:3016 Stack:0x0E670000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<00F7AC40>("") DBG-ADDR<00F49E0A>("") DBG-ADDR<00F4BD10>("") Thread 21/33 (ID:4232 Stack:0x0E7A0000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75331818>("") DBG-ADDR<00F49F9C>("") DBG-ADDR<00F4BD49>("") Thread 22/33 (ID:5256 Stack:0x0F080000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<01016C9A>("") DBG-ADDR<0013E7F4>("") DBG-ADDR<0013E938>("") Thread 23/33 (ID:5772 Stack:0x0F300000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<01016C9A>("") DBG-ADDR<0013E7F4>("") DBG-ADDR<0013E938>("") Thread 24/33 (ID:3820 Stack:0x0F430000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<01016C9A>("") DBG-ADDR<0013E7F4>("") DBG-ADDR<0013E938>("") Thread 25/33 (ID:1328 Stack:0x0F610000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<01016C9A>("") DBG-ADDR<0013E7F4>("") DBG-ADDR<0013E938>("") Thread 26/33 (ID:4932 Stack:0x10590000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<01016C5E>("") DBG-ADDR<00155555>("") DBG-ADDR<01016A12>("") Thread 27/33 (ID:5740 Stack:0x1E2F0000 + 1,048,576) DBG-ADDR<772470F4>("") Thread 28/33 (ID:4156 Stack:0x228F0000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<00F7AC40>("") DBG-ADDR<00F49E0A>("") DBG-ADDR<00F4BD10>("") Thread 29/33 (ID:4152 Stack:0x22A00000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75331818>("") DBG-ADDR<00F49F9C>("") DBG-ADDR<00F4BD49>("") Thread 30/33 (ID:6048 Stack:0x27B20000 + 1,048,576) DBG-ADDR<772470F4>("") Thread 31/33 (ID:4488 Stack:0x33E10000 + 1,048,576) DBG-ADDR<772470F4>("") DBG-ADDR<75FAC3D3>("") DBG-ADDR<75FAC382>("") DBG-ADDR<01016C9A>("") Thread 32/33 (ID:4476 Stack:0x42BB0000 + 1,048,576) DBG-ADDR<772470F4>("") Thread 33/33 (ID:4468 Stack:0x42D50000 + 1,048,576) DBG-ADDR<772470F4>("") ---------------------------------------- Code Bytes ---------------------------------------- <Inspector.CodeBytes:> DBG-CODEBYTES< 540ECED4: 5E 52 D3 FF CC EB DF 90 0F CC 73 8D 64 24 FC 89 > DBG-CODEBYTES< 540ECEE4: EB DE CC E9 45 99 DD FF 5A 59 C3 E9 25 73 8F 00 > DBG-CODEBYTES< 540ED071: 0B A8 95 00 8B 45 E0 89 45 FC E9 05 64 DB 00 90 > DBG-CODEBYTES< 540ED081: E9 53 08 DE FF 83 C4 08 E9 18 20 F1 FF 90 89 E9 > DBG-CODEBYTES< 53E69C71: 01 E1 67 00 8B 16 56 59 68 07 4B E9 53 FF 62 08 > DBG-CODEBYTES< 53E69C81: E9 E9 78 86 00 CC 6A 00 CC FF 64 24 FC 90 83 E9 > DBG-CODEBYTES< 53EDFDC7: 8A B5 00 8B 3C 24 E9 B0 59 AC 00 CC 49 85 2E 04 > DBG-CODEBYTES< 53EDFDD7: EB 80 CC 06 E9 0E 7E BA 00 83 C4 08 8D 64 24 04 > DBG-CODEBYTES< 53EDD236: E9 E9 51 76 00 E9 04 B9 05 00 90 04 A5 CC 67 EB > DBG-CODEBYTES< 53EDD246: E9 E2 6C DC 00 90 53 50 EB EB 90 89 E9 24 D5 65 > DBG-CODEBYTES< 53EDEF5C: 24 FC 8D 64 24 FC 68 99 62 EC 53 E9 1C 22 29 00 > DBG-CODEBYTES< 53EDEF6C: E9 EB 11 A2 00 90 E9 B3 6B EE E9 DB 6D 13 00 CC > DBG-CODEBYTES< 53EDD2A8: 89 41 10 E9 DC 3A FF FF E9 12 66 07 01 90 42 58 > DBG-CODEBYTES< 53EDD2B8: E9 12 E6 9F 00 90 8A E7 C3 8B 55 08 03 55 FC C6 > DBG-CODEBYTES< 53EC7F3B: B3 56 FF FF 83 C4 10 E9 35 B8 00 00 CC 69 C0 98 > DBG-CODEBYTES< 53EC7F4B: E9 59 94 0E 01 90 83 E8 E9 EE D0 A6 00 CC E9 13 > DBG-CODEBYTES< 53EC7EC9: 53 C3 E9 3A 56 90 00 8D 64 24 04 FF 64 24 FC CC > DBG-CODEBYTES< 53EC7ED9: E9 AC CC DD 00 CC 56 E9 24 52 D0 00 68 EF 6F 05 > DBG-CODEBYTES< 013DA9AF: 01 00 00 03 FA 74 1A 8B 4F 04 56 8B 01 FF 50 08 > DBG-CODEBYTES< 013DA9BF: C7 07 00 00 00 00 C7 47 04 00 00 00 00 C6 47 08 > DBG-CODEBYTES< 012D0CE8: FF 8B 88 08 05 00 00 8B 41 58 83 C1 58 FF 50 08 > DBG-CODEBYTES< 012D0CF8: 8B 0D 1C BB 58 03 56 8D 89 E0 04 00 00 E8 06 FD > DBG-CODEBYTES< 012D116E: C3 90 55 8B EC 56 FF 75 08 8B F1 E8 12 99 16 00 > DBG-CODEBYTES< 012D117E: 8B 46 04 D1 E8 A8 01 74 57 83 BE 00 06 00 00 00 > DBG-CODEBYTES< 0017511E: 00 00 8B 0E 8D 95 E4 F9 FF FF 52 8B 01 FF 50 04 > DBG-CODEBYTES< 0017512E: 83 C6 04 83 EF 01 74 0F 8D 8D E4 F9 FF FF E8 BF > DBG-CODEBYTES< 012D1097: EB FF FF FF B3 F4 04 00 00 FF 36 E8 39 40 EA FE > DBG-CODEBYTES< 012D10A7: 83 C4 08 C7 06 00 00 00 00 84 C0 74 09 80 BB 14 > DBG-CODEBYTES< 00D02279: 1C BB 58 03 83 C4 04 85 C9 74 05 E8 D7 EC 5C 00 > DBG-CODEBYTES< 00D02289: 8B 0D CC 69 8B 01 81 F1 F1 20 40 DA 74 06 8B 01 > DBG-CODEBYTES< 00D04E45: ED E9 BA 89 19 00 E9 15 C3 66 FF E9 00 5A 78 FF > DBG-CODEBYTES< 00D04E55: E9 AB C3 DA FF E9 36 26 73 03 90 CC 2B C6 3B F8 > DBG-CODEBYTES< 000E8A32: B5 04 81 9B 81 4D 90 8B E9 13 0B 38 00 CC 50 2B > DBG-CODEBYTES< 000E8A42: E9 ED 68 1A 04 55 5C E9 57 C5 35 04 EB 84 CC 0F > <:Inspector.CodeBytes> ---------------------------------------- Stack ---------------------------------------- Stack: 4096 bytes starting at 090673AC with frame pointer 090677F0 * = addr ** * 090673A0: 00 00 00 00 F0 77 06 09 E4 CE 0E 54 D8 FA 18 54 .....w.....T...T 090673B0: D6 FA 18 54 00 00 00 00 F4 00 9E 0A 44 75 67 22 ...T........Dug" 090673C0: 4C 04 59 03 28 77 06 09 D7 D0 0B 01 90 76 06 09 L.Y.(w.......v.. 090673D0: 9C 74 06 09 30 75 06 09 4C 04 59 03 93 03 00 00 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800 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\Medivh.StormMod 760 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\Dehaka.StormMod\enUS.StormData 740 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\Dehaka.StormMod\Base.StormData 720 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\Dehaka.StormMod 710 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\Dehaka.StormMod 700 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\Dehaka.StormMod 660 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\Tracer.StormMod\enUS.StormData 640 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\Tracer.StormMod\Base.StormData 620 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\Tracer.StormMod 610 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\Tracer.StormMod 600 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\Tracer.StormMod 560 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\ChoGall.StormMod\enUS.StormData 540 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\ChoGall.StormMod\Base.StormData 520 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\ChoGall.StormMod 510 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\ChoGall.StormMod 500 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\ChoGall.StormMod 460 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\Samuro.StormMod\enUS.StormData 440 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\Samuro.StormMod\Base.StormData 420 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\Samuro.StormMod 410 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\Samuro.StormMod 400 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroMods\Samuro.StormMod 360 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroesData.StormMod\enUS.StormData 340 1 NGDP C:\Program Files\Heroes of the Storm\Mods\HeroesData.StormMod\Base.StormData 270 0 NGDP C:\Program Files\Heroes of the Storm\Mods\Heroes.StormMod\Teen.StormAssets 260 1 NGDP C:\Program Files\Heroes of the Storm\Mods\Heroes.StormMod\enUS.StormData 250 1 NGDP C:\Program Files\Heroes of the Storm\Mods\Heroes.StormMod\enUS.StormAssets 240 1 NGDP C:\Program Files\Heroes of the Storm\Mods\Heroes.StormMod\Base.StormData 230 1 NGDP C:\Program Files\Heroes of the Storm\Mods\Heroes.StormMod\Base.StormAssets 160 1 NGDP C:\Program Files\Heroes of the Storm\Mods\Core.StormMod\enUS.StormData 150 1 NGDP C:\Program Files\Heroes of the Storm\Mods\Core.StormMod\enUS.StormAssets 140 1 NGDP C:\Program Files\Heroes of the Storm\Mods\Core.StormMod\Base.StormData 130 1 NGDP C:\Program Files\Heroes of the Storm\Mods\Core.StormMod\Base.StormAssets Memory Usage Startup Error Current Summary Total 221,200,384 1,531,887,616 1,531,887,616 Committed 189,874,176 1,468,321,792 1,468,321,792 Reserved 31,326,208 63,565,824 63,565,824 Process Commit Free 3,588,694,016 1,860,386,816 1,858,875,392 System Commit Free 3,588,694,016 1,860,386,816 1,858,875,392 VM Available 1,926,217,728 615,530,496 615,530,496 VM Unusable 5,095,424 8,003,584 8,003,584 Max Contigous Free 1,089,732,608 154,640,384 154,640,384 Committed Memory Breakdown Total 189,874,176 1,468,321,792 1,468,321,792 MemAlloc 12,058,624 917,372,928 917,372,928 Loaded Modules 146,935,808 187,308,544 187,308,544 Thread Stacks 1,617,920 8,650,752 8,650,752 Mystery 29,261,824 354,989,568 354,989,568 Reserved Memory Breakdown Total 31,326,208 63,565,824 63,565,824 MemAlloc 0 0 0 Loaded Modules 0 0 0 Thread Stacks 9,654,272 33,030,144 33,030,144 Mystery 21,671,936 30,535,680 30,535,680 CRT malloc Bytes 0 0 0 Peak 0 0 0 MemAlloc Committed 12,058,624 917,372,928 917,372,928 Allocated 11,699,096 897,939,144 897,939,144 Overhead 0 0 0 Header+Footer 0 0 0 # Blocks 29,641 1,800,651 1,800,651 Global Allocator Committed Heap index0 11,862,016 864,747,520 864,747,520 Heap index1 65,536 52,494,336 52,494,336 Heap index2 65,536 65,536 65,536 Heap index3 65,536 65,536 65,536 Sound Allocated 0 43,049,563 43,049,563 Resource Estimation Total 0 473,086,852 473,086,852 invalid 0 0 0 texture 0 159,650,980 159,650,980 model 0 273,968,869 273,968,869 sound 0 39,461,036 39,461,036 movie 0 0 0 facial animation set 0 5,967 5,967 light #UNUSED# 0 0 0 Pagefile Textures Allocated 0 0 0 Consumed 0 0 0 Process Memory Pagefile Usage 149,250,048 1,410,023,424 1,410,023,424 Pagefile Usage Peak 149,250,048 1,419,247,616 1,419,247,616 Working Set 112,336,896 1,336,967,168 1,337,090,048 Working Set Peak 112,336,896 1,343,320,064 1,343,320,064 Paged Pool 362,604 1,079,212 1,079,212 Paged Pool Peak 376,460 1,081,244 1,081,244 Nonpaged Pool 16,816 516,356 545,376 Nonpaged Pool Peak 16,876 525,504 545,376 Global Paged Pool 226,283,520 229,441,536 229,441,536 Global Nonpaged Pool 41,656,320 41,529,344 41,558,016 VirtualQuery Pages Committed-Total 189,874,176 1,468,321,792 1,468,321,792 Committed-Private 21,331,968 1,255,424,000 1,255,424,000 Committed-Mapped 21,602,304 25,583,616 25,583,616 Committed-Image 146,939,904 187,314,176 187,314,176 Reserved 31,326,208 63,565,824 63,565,824 Reserved-Private 17,256,448 49,496,064 49,496,064 Reserved-Mapped 14,069,760 14,069,760 14,069,760 Reserved-Image 0 0 0 Unusable 5,095,424 8,003,584 8,003,584 Available 1,926,217,728 615,530,496 615,530,496 Max Contigous Free 1,089,732,608 154,640,384 154,640,384 Main Stack Size Peak 532,480 1,781,760 1,781,760 Limit 8,388,608 8,388,608 8,388,608 System Memory Physical Mem Limit 3,122,868,224 3,122,868,224 3,122,868,224 Physical Mem Used 1,277,382,656 2,728,071,168 2,728,423,424 Physical Mem Free 1,845,485,568 394,797,056 394,444,800 Process Commit Limit 5,258,072,064 5,258,072,064 5,258,072,064 Process Commit Used 1,669,378,048 3,397,685,248 3,399,196,672 Process Commit Free 3,588,694,016 1,860,386,816 1,858,875,392 System Commit Limit 3,588,694,016 1,860,386,816 1,858,875,392 System Commit Used 0 0 0 System Commit Free 3,588,694,016 1,860,386,816 1,858,875,392 Process VM Limit 2,147,352,576 2,147,352,576 2,147,352,576 Process VM Used 221,110,272 1,531,678,720 1,531,678,720 Process VM Free 1,926,242,304 615,673,856 615,673,856 Mem.RAM 3122868224 Mem.MemAllocCommitted 917372928 Mem.ThreadStacks 41680896 Mem.Modules 195959296 Mem.Resources 473086852 Mem.VM.Committed 1468321792 Mem.VM.Reserved 63565824 Mem.VM.Free 615530496 Mem.VM.MaxContiguous 154640384 Mem.VM.Total 2147352576 Mem.MysteryCommitted 354989568 Mem.MysteryReserved 30535680 SystemInfo TotalPhysicalMemory 3122868224 TotalVirtualMemory 2147352576 MemoryPageSize 4096 MemoryReserveGranularity 65536 Is64BitOpSys 0 Is64BitBuild 0 UserName Jasper_Gothic ComputerName LUPO OsVersion Windows 7 OsVersionMajor 6 OsVersionMinor 1 ExePath C:\Program Files\Heroes of the Storm\Versions\Base48548\HeroesOfTheStorm.exe ExeDirectory C:\Program Files\Heroes of the Storm\Versions\Base48548\ ExeName HeroesOfTheStorm.exe ParentExePath \Device\HarddiskVolume1\Program Files\Heroes of the Storm\Support\HeroesSwitcher.exe GrandparentExePath \Device\HarddiskVolume1\Program Files\Battle.net\Battle.net.8180\Battle.net.exe UserDocRootDirectory C:\Users\Jasper_Gothic\Documents\ SharedDocRootDirectory C:\Users\Public\Documents\ UserAppDataRootDirectory C:\Users\Jasper_Gothic\AppData\Local\ UserRoamingAppDataRootDirectory C:\Users\Jasper_Gothic\AppData\Roaming\ SharedAppDataRootDirectory C:\ProgramData\ SystemFontRootDirectory C:\Windows\Fonts\ TempRootDirectory C:\Users\JASPER~1\AppData\Local\Temp\ HomeRootDirectory CommandLine "C:\Program Files\Heroes of the Storm\Versions\Base48548\HeroesOfTheStorm.exe" -sso=1 -dx9 -launch -uid heroes Processor CPU.Vendor GenuineIntel CPU.Hz 2100000000 CPU.MHz.Grouping 2.00 - 2.29 GHz CPU.Features 0b00000000000000000000000000001101 CPU.Cores 2 CPU.Threads 4 CPUID (00000000/00000000): 0000000D 756E6547 6C65746E 49656E69 ....GenuntelineI CPUID (00000001/00000000): 000206A7 02100800 1DBAE3BF BFEBFBFF ................ CPUID (00000002/00000000): 76035A01 00F0B2FF 00000000 00CA0000 .Z.v............ CPUID (00000003/00000000): 00000000 00000000 00000000 00000000 ................ CPUID (00000004/00000000): 1C004121 01C0003F 0000003F 00000000 !A..?...?....... CPUID (00000004/00000001): 1C004122 01C0003F 0000003F 00000000 "A..?...?....... CPUID (00000004/00000002): 1C004143 01C0003F 000001FF 00000000 CA..?........... CPUID (00000004/00000003): 1C03C163 02C0003F 00000FFF 00000006 c...?........... CPUID (00000004/00000004): 00000000 00000000 00000000 00000000 ................ CPUID (00000005/00000000): 00000040 00000040 00000003 00021120 @...@....... ... CPUID (00000006/00000000): 00000075 00000002 00000009 00000000 u............... CPUID (00000007/00000000): 00000000 00000000 00000000 00000000 ................ CPUID (00000008/00000000): 00000000 00000000 00000000 00000000 ................ CPUID (00000009/00000000): 00000000 00000000 00000000 00000000 ................ CPUID (0000000A/00000000): 07300403 00000000 00000000 00000603 ..0............. CPUID (0000000B/00000000): 00000001 00000002 00000100 00000002 ................ CPUID (0000000B/00000001): 00000004 00000004 00000201 00000002 ................ CPUID (0000000B/00000002): 00000000 00000000 00000002 00000002 ................ CPUID (0000000C/00000000): 00000000 00000000 00000000 00000000 ................ CPUID (0000000D/00000000): 00000007 00000340 00000340 00000000 ....@...@....... CPUID (80000000/00000000): 80000008 00000000 00000000 00000000 ................ CPUID (80000001/00000000): 00000000 00000000 00000001 28100000 ...............( CPUID (80000002/00000000): 20202020 49202020 6C65746E 20295228 Intel(R) CPUID (80000003/00000000): 65726F43 294D5428 2D336920 30313332 Core(TM) i3-2310 CPUID (80000004/00000000): 5043204D 20402055 30312E32 007A4847 M CPU @ 2.10GHz. CPUID (80000005/00000000): 00000000 00000000 00000000 00000000 ................ CPUID (80000006/00000000): 00000000 00000000 01006040 00000000 ........@`...... CPUID (80000007/00000000): 00000000 00000000 00000000 00000100 ................ CPUID (80000008/00000000): 00003024 00000000 00000000 00000000 $0.............. Video card GPU.VendorID 32902 GPU.DeviceID 278 <GPU.DeviceDesc> Intel(R) HD Graphics 3000 <GPU.DriverVersion> 9.17.10.4229 <GPU.VideoMemory> 67,108,864 GPU.AGPMemory 1,292,998,656 <GPU.VertexShader> VS3.0 <GPU.PixelShader> PS3.0 Sound Input devices: Microphone (High Definition Audio Device) Sound Output reset count: 1 Sound Output devices (cached): Headphones (High Definition Audio Device); STEREO Speakers (High Definition Audio Device); STEREO Sound Output devices (current): Headphones (High Definition Audio Device) Speakers (High Definition Audio Device) ClientFlags: 289 <Graphics.Quality> safe <Graphics.Texture> safe ==================================================================================================== That's one of the many error logs. It seems it's a corrupt file or something but I can't locate the cause of the problem. I checked the firewall, the antivirus, done a selective start up, scan for problems with the app tool and nothing seems to work besides the clean install as a temp fix. I really don't know what else to do.Yaspercs1 16h
18h This play mode is currently disabled Have the greyed out bug. Flushed the DNS as suggested. I ended the process for Agent.exe then deleted Battlenet and Hots from ProgramData and reinstalled both. I then switched regions and now the problem is actually worse. Where previously I could flip through the tabs and they were greyed out now it just is on a splash screen though the quit button is in the button right and I can play the tutorial. Also, the Breaking News button is yellow but the text is just code. All this occurred during the update for the genie bundle in the shop. Before that it was fine.YeaIGuess4 18h
18h Higher Ping Than Normal Ever since around christmas my ping has always been around 200 which delays game reaction time for about half a second. It's obviously on your(Blizzard) side's fault since there's nothing wrong with my download/upload speed and it's only been like this for a few weeks. My ping used to be 70-100.MotherPig0 18h
20h i can`t log Hi , my english it not very good but i try ysterday i buy a nhoew pc , and i download all my game when i what play HoS , i press play , after i see a screen with inser battlenet nickname and pw. i try to do all , but i cant pres on button play, only made new account what i do: write my nick with first letter D or d inser the battlenet cod after nick / exp : D#1234 or d#1234 check the pw i don't know what can i do ps im not bannedDantra1 20h
20h Blue... I just won HL and it dropped me in rank Can you look at this please? I got disconnected during the match, came back, we won easy. Then it dropped me in rank instead of putting me closer to ranking up. Thank you. SkinnyPete is my account.SkinnyPete1 20h
1d Losing 2-3 games worth of points in one game I was 2 games from demotion game but while searching for HL game i got the message saying game was found but it reset before draft screen came up because it said someone has disconnected or left so i ready up and start searching again. Found a game and lost that game, got demoted for that loss. I wasn't even in demotion game.WoS0 1d
1d Camera lock Hello, I have been having this issue since the first minute I entered this game. So the camera always reset itself and lock my champ at the center of my screen. I press C then I had free camera for a little bit. No more than 1 minute later, the camera will go back to autolock again. Is there any way to solve this problem? Because it really annoy me when I am in a match.Lovelyturkey35 1d
1d Not authenticating by launcher I'm used to save my login information in the Battle.net launcher app and when I start a game I don't need to insert my login information again. But since I recently had to reinstall the launcher and the games again, it is not authenticating by the launcher. I open the game and have to insert the login information (and authenticator number) again. Is there an option that I am missing? Thank you.Mummha0 1d
1d 2 X logging Hello Its a small but annoying problem. Even if i am logged into battlenet with mye account at europe account. I still have to log into HOTS when the game start. And it shaws option to log into america. Never had that problem beforeMohareb0 1d
1d Mount disappeared Even though i've completed the quest, and had the christmas treasure goblin untill today, I dont have it anymore Thanks EDIT: its back, thanksZothar1 1d
1d Random Disconnects in Hero Select Randomly disconnecting in Hero Select. Internet connection is fine but I lose points and have to play games without disconnecting. What could be happening?Shwaat0 1d
1d Very glitchy Hello, guys! I started playing HOTS a month ago because of the Nexus Challenge and I actually got to like the game. The only thing that disappoints me is that it's very very glitchy. For example, I randomly lose control over my character. If I want to him to perform a new action he won't cancel the one he's doing already and it's very frustrating, especially because I can't fight properly or escape combat. Maybe this footage will make you understand better. https://drive.google.com/file/d/0B5TmLQ-dR8WUdjRycFdtc3IzSWs/view?usp=sharing https://drive.google.com/file/d/0B5TmLQ-dR8WUQzRxSDBWTjVLSUk/view?usp=sharing As you can see in the second footage, I want to use my Q ability, but my character won't do it, instead he keeps fighting with his basic attacks. Apart from this, there are few other glitches. For example, the chat doesn't work sometimes, I press enter, but the game won't send the message on the chat. Another glitch was when choosing a hero. I was trying to choose a hero, but instead the game would write the name of the hero in the chat (yes, really) and I couldn't choose a hero. And lag spikes, lots of lag spikes, while other Blizz games run smoothly, Overwatch for example. Repeat, everyting is completely random. I don't know what triggers them or what fixes them. I hope you can help me. Thank you!RazzyFTW0 1d
1d You were Dropped So I think this Issue has been going on since some time. From time to time I just get dropped from a game without any apparent reason. Then i can just exit to desktop and am unable to reconect when I start the game again. Really this is BS. After that i get leaver status and right now it just happend in HL draft so i probably also los a lot of points for nothing....Lemur4 1d
1d Nexus Charger 2014 Nexus Charger in the Shop? This was for the virtual ticket 2014, why is it in the store for 30k gold?Hamstar0 1d
1d Cant Play in Windowed Fullscreen without video Lag Cant run Game in windowed full screen. Keep getting the error message of e_gfxerrorapierror. Would like to play but for some reason cant play in Windowed Fullscreen without it shuttering. I tried doing the Fix which runs it in the game in directx9 but I don't want to play in fullscreen. Any fixes?FBGMsmitty3 1d
1d Windowed Full screen bug I can't play, because can't change the display mode to Full-screen. The game isn't trap the mose in the screen, then i can't move. i use my notebook with 2 display. Thats a bug in the new patch. I never meet this problem before. Thank youRauchIceTea33 1d
1d Reverting to Windowed Fullscreen My video preference for Fullscreen reverts to Fullscreen (Windowed) any time the game is patched. Running Win7. To clarify, this is not the same bug some have reported that the Fullscreen option does not work at all.CragHack1 1d
1d Game Lagging Issue (Not the normal issue) Ok, after I unplugged my laptop from the charger when the client was open, the main menu and game itself has been lagging. It crashed the game and battle net would not open. I tried restarting my laptop and deleting the battlenet tool thing that also It has nothing to do with my internet, it's just the client. I can get back in to bnet, but the client is still lagging. How do I fix? Edit: Tried the bug fix and reinstalling. Did nothingDragonZeus0 1d
1d HOTS will not let me log in i go to hots hit play and it takes me to battlenet where it ask me to log in. I give the correct info and the log in button is grey out and the only option is exit and start again please help i need hots back in my life.Whambi7 1d