Game freezes and FPS drops

Technical Support
Hi there, I had a problem with 1 or 2 second freezes since the last patch but in this patch the game in some moment becomes nearly unplayable I get the feeling like paying on a PC from 90's then for a short moment everyhing is back to normal and FPS get stable at 60 and then again, it happens randomly. Me and my team have signed-up for ESL Open tournament and I need to somehow get rid of that problem before we start playing. I cannot create a support ticket so my only hope is this forums.

My specs:

Intel Core i7-4790K
8192MB RAM DDR3
AMD Radeon HD 7870
OCZ Vector 256GB SSD (System)
Toshiba 1TB HDD (Game)
MSI Z87-G41 Motherboard
Stable internet 150 mbp/s

I tried turning off everything in the background including anti-vir and I also tried to run the game in 32 bit arch. no luck.

Below I will post some results.

Tracert [Europe] 213.155.155.233


Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 143 ms 41 ms 39 ms cpc15-derb12-2-0-gw.8-3.cable.virginm.net [81.111.241.1]
2 17 ms 18 ms 20 ms leic-core-2a-xe-102-0.network.virginmedia.net [82.3.37.153]
3 * * * Request timed out.
4 30 ms 95 ms 20 ms leed-bb-1c-ae0-0.network.virginmedia.net [62.254.42.126]
5 29 ms 28 ms 31 ms 213.152.245.53
6 29 ms 43 ms 33 ms ae11.mpr1.lhr1.uk.zip.zayo.com [64.125.27.49]
7 28 ms 28 ms 181 ms ldn-b5-link.telia.net [213.248.76.85]
8 182 ms 29 ms 31 ms ldn-bb3-link.telia.net [80.91.246.144]
9 32 ms 34 ms 33 ms adm-bb3-link.telia.net [80.91.245.216]
10 34 ms 36 ms 35 ms adm-b4-link.telia.net [213.155.137.197]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


Pathping [Europe] 213.155.155.233


Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:
0 Fubister-PC [192.168.0.12]
1 cpc15-derb12-2-0-gw.8-3.cable.virginm.net [81.111.241.1]
2 leic-core-2a-xe-102-0.network.virginmedia.net [82.3.37.153]
3 * * *
Computing statistics for 50 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Fubister-PC [192.168.0.12]
0/ 100 = 0% |
1 29ms 0/ 100 = 0% 0/ 100 = 0% cpc15-derb12-2-0-gw.8-3.cable.virginm.net [81.111.241.1]
0/ 100 = 0% |
2 27ms 0/ 100 = 0% 0/ 100 = 0% leic-core-2a-xe-102-0.network.virginmedia.net [82.3.37.153]

Trace complete.


Battlenet Looking-Glass

PING 81.111.241.99 (81.111.241.99) 56(84) bytes of data.

--- 81.111.241.99 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4999ms

traceroute to 81.111.241.99 (81.111.241.99), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.491 ms !X * *

traceroute to 81.111.241.99 (81.111.241.99), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.303 ms 0.372 ms 0.448 ms
2 * * *
3 80.249.209.253 (80.249.209.253) 0.934 ms 0.967 ms 0.981 ms
4 * * *
5 * * *
6 * * *
7 leic-core-2a-ae4-0.network.virginmedia.net (62.254.84.54) 22.290 ms 22.354 ms 22.323 ms
8 derb-cmts-12-gigaether-70.network.virginmedia.net (82.3.37.154) 22.831 ms 22.890 ms 23.425 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.4 0.4 0.3 1.0 0.2
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 80.249.209.253 0.0% 10 0.7 0.8 0.6 0.9 0.1
4. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
5. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
6. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7. leic-core-2a-ae4-0.network.virginmedia.net 0.0% 10 22.5 22.3 22.2 22.5 0.1
8. derb-cmts-12-gigaether-70.network.virginmedia.net 0.0% 10 22.9 22.9 22.7 23.1 0.1
9. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
Sounds like the majority of us are having the same issue. For me its happening with all Blizzard games. Not sure if they care or if they are working on it but all my games are unplayable too... see this thread.

http://us.battle.net/heroes/en/forum/topic/16285829139

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