Bug Attachment Guidelines

PTR Bug Report
Greetings Heroes,

We are happy to announce that we now have an easier method for submitting requested attachments! From now on we will request that you send your attachments to the email address HeroesBugAttachments@blizzard.com instead of uploading them to file sharing sites and providing a link. This should help us address your issues more effectively and be less of a headache for you.

Below are a few guidelines we would like you all to follow when submitting your files and information to us:

What to include:
  • A link to your original thread.
  • The requested attachment (nothing else, please).
    • (NOTE: When attaching a replay, please also include the in-game time at which the bug occurred.)
  • A brief description of the issue.
  • The region in which you were playing.
  • The time/date of the occurrence.

  • Commonly requested attachments and how to find them:
    Screenshots
  • Windows users: Screenshots can be found in your “Documents\Heroes of the Storm” folder. An example path might look like this:
    C:\Users\YourWindowsLogon\Documents\Heroes of the Storm\Screenshots
  • Mac users:
    Library ▸ Application Support ▸ Blizzard ▸ Heroes of the Storm ▸ Screenshots
  • Replays
  • Windows users: Replays can be found in your “Documents\Heroes of the Storm” folder. An example path might look like this:
    C:\Users\YourWindowsLogon\Documents\Heroes of the Storm\Accounts\######\1-Hero-#-####\Replays\Multiplayer
  • Mac users:
    Library ▸ Application Support ▸ Blizzard ▸ Heroes of the Storm ▸ Accounts ▸###### ▸ 1-Hero-#-##### ▸ Replays ▸ Multiplayer
  • DXDiag & MSInfo
    Mac System Info (Under the Mac Tab)
    Connection Info

    How to format a bug attachment email:
    First, include the name of your thread and the attachment included in the subject line. For the body of the email, start with a link to the thread, your region, then the date and time of the occurrence. After that, please include the bug description and any other pertinent info. It should look something like this:
    Subject: Arthas’ destroyed our team (Replay)

    (Link to your original thread if available)

    Region: US
    Date/Time: 02/11/2015 – 8:15am PST
    At 10:55 game time, Arthas’ Summon Sindragosa ability instantly killed our entire team.
    (Attached: Game Replay)


    Thanks!
    -Zobrek

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