Matchmaking and Silence System

General Discussion
So I've got two great topics on hand today,

First would be the Matchmaking
Second is the Reporting System or Silencing

Latter is directly related to the first hence I'll first proceed on writing down some details on the first...

The matchmaking, yeah... I got a lot to say but for the sake of being taken seriously I'll try to stay civil. I'll start off by saying I'm not the greatest player but I'm no pushover as well. I can easily say that I can work in a team play because when we entered matches as a team of 5 we were winning most of the games thanks to our cooperation. But of course gathering 5 quality players is hard. We have been playing for 2-3 days as a party of 2. Result is 17 games 2 wins. You can immediately tell me it's my fault or my friend's as a direct assault on me to change the topic to another area. Unfortunately, I'm stating that it was my random teammates' faults; of course not all of them, but HOTS is a highly team play focused game so one bad apple is enough to ruin the whole basket. Okay I'm good with it, I can understand not all my games will throw me good players by my side, I can take about 50-50 win-lose rate, that is acceptable. But looking at my numbers there is something seriously wrong about this matchmaking. It feels like the game is willingly putting me in bad teams. Let me tell you what I mean by bad teammates; they are incompetent, player's who are just trying a new hero that don't know what to do, even worse; players that don't know when to soak when to go objective when to go kill camps, when to initiate combats, feeders, trolls, cancer causing people in short. I can understand being a noob but being stupid is another problem. Just because you don't know what to do with a hero doesn't mean you should read those talents in front of the enemy team fortress. In short, the forementioned type of players keep being enlisted to my team all the time. The only two games we won were highly challenging ones too, we really had to invest ourselves in it. And as a contrast, and by some holy power, the opponent team is always and always a good cooperating, highly enthusiastic, selfless players. I just want to ask why? Why is this always happening to me? As I said before, I'm okay with not always winning but I just want to have a competition between two teams and a satisfying win or lose. I don't want to crush the enemy team because they have a feeder too. That's not satisfying at all. You devs should work on this issue a lot more. The current matchmaking is pure pain and no fun at all.

So let's continue with my second issue; the silencing. Apparently I got a 24 hours of silence because of bad behavior of some sort. Alright I'll accept it. But I want to explain it as well. Because of what I explained above, i was getting frustrated so bad. And I started attacking whoever was the problem player on the team using chat. It's not the best thing to do yeah, but it's not good to keep matching me with the same type of players all the time causing me to get crushed like a bug. I issued a ticket for this, explaining it shortly and I want a removal of the silence. I find it unjust to silence someone because they have the audacity to express their frustration against something that you're the reason for.

As another last issue; when applying for the ticket, I was asked to upload my verified government ID photo. Why would a game company require something like this just to "approve" my identity. Is having my phone verified e-mail and account information not enough for you to find me eligible to trust me? Or do I sound like a bot right now? Why would you require my government ID photo? Because I will not upload it online for your creepy, shadowy business.

Hopefully I'll get an answer from someone with some sense and willing to debate here. I know Blizzard customer support is not doing anything actually other than cause frustration and I'm not hoping for a change as well. I just wanted to write down some of my thoughts.

Thanks
You and your friend account for 40% of the team. If you lose that much it's definitely one or both of you. I solo que qm using only heroes I'm unfamiliar with and without looking at builds or guides and still have above 50% win rate.

As to being silenced. The way you describe other people makes me think that you are toxic and deserve whatever penalties you've been given. Being toxic is likely the reason you lose so much.
10/01/2018 06:01 AMPosted by Echo
If you lose that much it's definitely one or both of you.

https://www.hotslogs.com/Player/MatchSummaryContainer?ReplayID=157531652
- Being top damage in my team as a healer for 18 mins
- Artanis got caught alone in spite of danger pings, participated in only ~1/3 of the takedowns
- 11 deaths Diablo
- KTZ below BOTH healers' damage in 20 mins (level 7, 28% win, 2kda, best HL pick)

definitely my fault

https://www.hotslogs.com/Player/MatchSummaryContainer?ReplayID=157513754
- non-participating Samuro
- feeder teammates (Whitemane got caught alone before every teamfight, Valla and Guldan went to 2v5 and died)

definitely my fault

https://www.hotslogs.com/Player/MatchSummaryContainer?ReplayID=156839445
- 2 teammates who should deal damage besides me dealt less siege and hero damage together than me alone
- Sonya was super aggressive but dealt laughable damage compare to the heal she ate, literally nobody had any chace to get a heal from LiLi because of her reckless play so I couldn't even be agressive without risking an immedate throw.
- The only valuable player in my team was LiLi who couln't support me out of her control

Sorry I can't 2v5, definitely my fault

https://www.hotslogs.com/Player/MatchSummaryContainer?ReplayID=156838187
- Top score in the game
- our Zeraul dealt half of his damage in the last team fight
- Enemy Medivh and Raynor came into our backline through portal, both tank and healer ignored it, I traded for Raynor and almost killed Medivh as well but they lost the 4v4 that decided the outcome of the game

definitely my fault

https://www.hotslogs.com/Player/MatchSummaryContainer?ReplayID=156831826
- 3 level disadvantage because our team didn't draft siege damage and ignored soaking
- 2 bad tanks and 2 bad assassins, we can't even team fight because of lack of hero damage
- 50% more heal than the enemy support with 3 level disadvantage, but healing useless teammates is like multiplying by zero

definitely my fault

https://www.hotslogs.com/Player/MatchSummaryContainer?ReplayID=156830144
- stealth first pick Illidan countered by 2 blinds (15k hero damage)
- 2 tanks (both with bad build) for him because we can afford having no damage
- 3 yolo feeders
- the entire team ignored soaking on level that I topped siege and xp as Deckard(!)

definitely my fault

https://www.hotslogs.com/Player/MatchSummaryContainer?ReplayID=156826739
honorable mention. Rehgar with less heal than the enemy Yrel(!)
10/01/2018 07:00 AMPosted by Amei
10/01/2018 06:01 AMPosted by Echo
If you lose that much it's definitely one or both of you.

https://www.hotslogs.com/Player/MatchSummaryContainer?ReplayID=157531652
- Being top damage in my team as a healer for 18 mins
- Artanis got caught alone in spite of danger pings, participated in only ~1/3 of the takedowns
- 11 deaths Diablo
- KTZ below BOTH healers' damage in 20 mins (level 7, 28% win, 2kda, best HL pick)

definitely my fault

https://www.hotslogs.com/Player/MatchSummaryContainer?ReplayID=157513754
- non-participating Samuro
- feeder teammates (Whitemane got caught alone before every teamfight, Valla and Guldan went to 2v5 and died)

definitely my fault

https://www.hotslogs.com/Player/MatchSummaryContainer?ReplayID=156839445
- 2 teammates who should deal damage besides me dealt less siege and hero damage together than me alone
- Sonya was super aggressive but dealt laughable damage compare to the heal she ate, literally nobody had any chace to get a heal from LiLi because of her reckless play so I couldn't even be agressive without risking an immedate throw.
- The only valuable player in my team was LiLi who couln't support me out of her control

Sorry I can't 2v5, definitely my fault

https://www.hotslogs.com/Player/MatchSummaryContainer?ReplayID=156838187
- Top score in the game
- our Zeraul dealt half of his damage in the last team fight
- Enemy Medivh and Raynor came into our backline through portal, both tank and healer ignored it, I traded for Raynor and almost killed Medivh as well but they lost the 4v4 that decided the outcome of the game

definitely my fault

https://www.hotslogs.com/Player/MatchSummaryContainer?ReplayID=156831826
- 3 level disadvantage because our team didn't draft siege damage and ignored soaking
- 2 bad tanks and 2 bad assassins, we can't even team fight because of lack of hero damage
- 50% more heal than the enemy support with 3 level disadvantage, but healing useless teammates is like multiplying by zero

definitely my fault

https://www.hotslogs.com/Player/MatchSummaryContainer?ReplayID=156830144
- stealth first pick Illidan countered by 2 blinds (15k hero damage)
- 2 tanks (both with bad build) for him because we can afford having no damage
- 3 yolo feeders
- the entire team ignored soaking on level that I topped siege and xp as Deckard(!)

definitely my fault

https://www.hotslogs.com/Player/MatchSummaryContainer?ReplayID=156826739
honorable mention. Rehgar with less heal than the enemy Yrel(!)


I'll have to watch those replays after work but I'm sure your cherry picking. I got three ranked matches in a row with the same troll that picked Ana and solo lane all match. But i don't cry about it and still have a 70% win rate in HL this season.
10/01/2018 07:14 AMPosted by Echo
I'll have to watch those replays after work but I'm sure your cherry picking.
So you didn't check them but you are sure that I cherry picked. Unfortunately these are the majority of my most recent losses and the only reason that they are picked because the numbers clearly show that my teammates where on a whole different level. I won't link you game results where we could have won the game but random 1v5 yolo shadow charge happened twice after level 20 or I doubled enemy healer until level 10, then our Jaina wiped our entire team with frost bomb + mosh pit combo 2x and it was enough to lose. Numbers won't show these things.

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