Bug Report

May 23, 2016 Bug Report Forum Guidelines Welcome to the Overwatch Bug Report forum! The primary function of this forum is to collect reports on issues currently affecting Overwatch. Our goal is that this forum will become an extremely valuable tool to the development team, allowing all of us to help make Overwatch the best game it can be. My name is Max Thompson, and I am the Test Lead for Overwatch. My team and I will be monitoring this forum continuously, looking for new issues and then adding them to our bug tracking database. We will also move some threads over to the Tech Support Forum if we believe your issue may related to your personal setup as opposed to the Overwatch client itself. While you may not see me post here very often, please know that your reports are read and appreciated. In the event that the amount of information in a bug report proves to be insufficient during our investigation, you will see me ask for additional information (like your hardware configuration or what time you encountered a specific issue)—so keep an eye out! Please keep all posts on topic. This means threads should center around bug reports, workarounds, and discussion of gameplay impacting issues. Game discussions, criticism, or commentary should be posted in the General Discussion forum. Technical issues, advice, and discussion of technical issues should be posted in the Tech Support forum. When providing information on a bug report, it is okay to post on an existing thread if your issue is exactly the same as the original post. If you are experiencing a similar issue with slight variations, please create your own topic. If you find multiple bugs, create a separate thread for each one. While this may seem tedious, it is essential to our workflow as it allows our internal tools track which specific bugs have been investigated and it helps us share the workload among our team. Do not hijack threads with your new topic. Posting an issue which is similar but different from the original topic means that your request may be missed or the original request ignored. Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve. We understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated, and does not advance our goal of providing assistance to the widest audience of customers in this forum. Please do not post direct contact info for other companies. It is acceptable to post links to websites where contact info can be found, but posting the information here on the forum is not permitted. As always, community forums work best when all participants treat each other with respect and courtesy. We ask that you take the time to read through the forum Code of Conduct before posting. Thank you for playing Overwatch, and thank you for helping us improve Ovewrwatch for others. Have fun, heroes, and good luck!Max Thompson0 May 23, 2016
Feb 8, 2018 Known Issues List 2018/02/08 Patch 1.20 Known Bugs Disclaimer: This is not a complete list of all currently tracked issues affecting this build of Overwatch, rather this is a targeted list of some known specific issues with this release. CAPTURE THE FLAG General It is possible for dropped flags to get stuck in walls and other collision A first win reward Loot Box icon is not present on the Ayutthaya arcade card but you will still earn a box on your first win Competitive Note: CTF Competitive uses the same grouping rules as normal competitive mode, and you must be within proper skill level to queue with other players If you view the ranked friends leaderboard, then switch back to top 500, players top 3 heroes may not be displayed Heroes If D.Va drops the flag via booster use, she receives the "Your team has dropped the flag" messaging Nepal CTF Map Several health packs on the map are slightly out of place HEROES Ana If you successfully sleep Mercy during her Valkyrie ultimate, and Mercy falls to her death, you receive an assist credit toast to that Mercy Doomfist Rocket Punching an enemy into a slanted wall might cause the slam damage not to be applied D.Va With the Heroic Victory Pose equipped D.Va may be leaning against the wrong part of her mech on the Victory line-up screen Genji The golden weapon sheen VFX is not displaying correctly for several of Genji's skins McCree If the Lifeguard or Mystery Man skins are equipped, his gun will grow in size during the Hero Select screen and Heroic Highlight Intro Moira When Biotic Grasp switches enemy targets, an attached damaging effect remains on the first target hit Zarya Zarya has some clipping issues with several emotes and victory poses while her Xuan Wu skin is equipped MAPS Assault/Escort Hybrid Maps Kill Streak toasts do not appear while playing on Hybrid maps OTHER Chat While in the Video tab of the Options menu, pressing Enter will not open the chat window Competitive If someone in your party is suspended or banned, the Group leader will not get a message letting them know why they cannot queue for competitive play If you successfully rejoin a Competitive match and finish it, you will not be able to press the "stay as a team" button during end of round flow Custom Game Browser When making a custom Deathmatch game the "Mercy Resurrect Counteracts Kills" option does not function FFA Deathmatch Mei will slowly float up into the air while frozen in her Cryo-Freeze Gameplay If you attempt to change hero with zero seconds remaining on your respawn, you may still spawn in as your previous hero and need to re-swap Main Menu There is an unintentional black fade while Magistrate McCree spins his revolverDenis Genest2 Feb 8, 2018
Feb 20, 2018 Audio bugs I am missing audio cues such as hit marker sounds, torb building his turret,health pack pick up sounds, and more as seen here https://youtu.be/7JRP5NAGffoSchram5 Feb 20, 2018
Feb 20, 2018 team chat icon gone team chat icon is gone. cannot chat in team chat during compNoVaNeXus130 Feb 20, 2018
Feb 20, 2018 Comp Skin Changing Bug? After switching sides in a Comp match (from attack to defense,) I switched skins. When my character loaded in, they were wearing the skin I had started the match with. I noticed this with Symmetra first, then made a video with Hanzo *link* https://www.youtube.com/watch?v=ejI6JejNHDQ&feature=youtu.beRegulus1 Feb 20, 2018
Feb 20, 2018 Tracer pulse bomb glitch So I have been playing a lot of tracer recently on Xbox one and pc and I have found a really annoying bug. If I die as tracer just after throwing my pulse bomb, the ult charge is used but the pulse bomb just disappears. Don’t think this is intentional but it sure is annoying. This has happened 20+ times in the last week on both pc and Xbox :(JammyJPlays2 Feb 20, 2018
Feb 20, 2018 Practice range 'graph lines' covering entire screen Jumped on the practice range today and there are these huge obnoxious things covering most of the screen, looks like game code / graph lines / matrix glitch things! It shows constantly until I leave the range, in character select, in the menu, while playing etc... Tried restarting practice range then restarting game, same issue. I thought maybe this is a new practice setting where it gives you feedback on all the numbers for the game mechanics and whatnot but I can't find any info on it and I haven't seen any pictures that show anything even close to this! Not sure if there's any way of posting pictures here but it's pretty mad.UltraFoil2 Feb 20, 2018
Feb 20, 2018 Level reset Hello I have lost all my level I don't know why I was 100 lvl and i'am 1 Thanks !Decelight0 Feb 20, 2018
Feb 20, 2018 Recording highlights removes the HUD in the recording. The title is essentially what is happening, since the recent Year of the Dog patch any highlights saved and recorded end up being recorded without a HUD in game. (hero abilities, crosshair, the red skull appearing when you get a kill, its essentially if you ALT+Z'd in the game and disabled all HUD. Before the Lunar patch: https://www.youtube.com/watch?v=ALnZ3RPKvUQ After the Lunar patch: https://www.youtube.com/watch?v=fowT2v5ka3M This has happened with all recordings I've saved subsequent to the Lunar patch. To a bug free Overwatch! - ZukeZuke20 Feb 20, 2018
Feb 20, 2018 Mei's Cryo-Freeze can be interrupted (+video proof) Mei has a bug for months where her Cryo-Freeze can be interrupted by Roadhog. This is most likely an issue with Roadhog's hook check. Videoproof: Mei's POV: https://streamable.com/3yxc9 Roadhog's POV: https://streamable.com/8jh0h Teammate's POV: https://clips.twitch.tv/RoughBeautifulNuggetsOMGScoots More examples from other players: https://gfycat.com/ShadowyGlisteningBlacknorwegianelkhound https://clips.twitch.tv/ColdbloodedAbrasiveGazelleSuperVinlin https://gfycat.com/SaneOpulentLemming https://gfycat.com/DisfiguredMiserableCalf https://gfycat.com/BlankInferiorAnglerfish https://clips.twitch.tv/DeliciousAdorableCroissantJonCarnage https://clips.twitch.tv/TubularAgreeableLapwingBatChest https://clips.twitch.tv/JoyousCoyLEDResidentSleeper https://clips.twitch.tv/TrustworthySmoothRingPanicBasket https://gfycat.com/uniquesinfulkinglet https://streamable.com/8e1mj Please fix this bug.Bloggerman1 Feb 20, 2018
Feb 20, 2018 Platinum portrait not showing on Web client Hi blizzard, the platinum portrait is no available on web client (web profile), it is showing as gold 5 stars. Thanks.METAPHORIX0 Feb 20, 2018
Feb 20, 2018 SR PROBLEM Hey I just want an explanation. last season my lowest sr was 2860 before this i was 3500. now i returned to play did my ranking games 8 win 2 lose and got 2460!!! are you kidding me ???? like really the system broke? someone please help me...smohel0 Feb 20, 2018
Feb 20, 2018 Infinite Loading Screen I lost 50 sr due to this bug. If I can get that back then I appreciate it otherwise please atleast look into it. I have sent a screenshot for more clearly specifying my problem. System Specs: Gtx 1060 msi ocv1 i5 4th gen 12gb ram Thanks. https://ibb.co/kgXWFxNakedSnake1 Feb 20, 2018
Feb 20, 2018 Loot Box Legendary Drops I apperently have a bug that I dont get Event-Legendaries anymore, I play since the Event is out and have opened at least like 20+ Boxes already and I havent get any Event Legendary Skin. I played way more than I use to have (more Boxes) and I have more Legendaries from past Events than from current. Can someone look into this. Thanks in advance for the help.Scarface31190 Feb 20, 2018
Feb 20, 2018 Game Not Loading Whenever i try to open overwatch the game doesn't load, iys just a black screen that doesn't load... ;(Darkelf0 Feb 20, 2018
Feb 20, 2018 Connection problem I was in a competitive game when the server simply disengaged 3 players from my team, and we lost a lot of competitive points. In addition to leaving, they reported that this was happening with them on that day.JoaoWebs0 Feb 20, 2018
Feb 20, 2018 Useless Earthshatter bugged. Cant Program or what?SirBitesalot0 Feb 20, 2018
Feb 20, 2018 HUD display not showing in Saved Highlights Dear Blizzard Staff, Since a few days ago for some reason, when I see a Highlight or POTG the HUD is there (health bar, portrait, ammo, abilities, all that stuff) that is a HUD, but when I save it and watch the SAVED Highlight for some reason, it doesn't show, for example I scoped a Zenyatta airborne, but when I go to watch it (cause I want to make it a GIF) I can't enjoy it, because the reticle isn't there, neither is the scope zoom, the kill icon, eliminated message, or the HUD, and I know its nothing with my computer cause for 1, its been roughly a month since I've had it, and I have done NOTHING for this to happen, I haven't tweaked with anything, and its frustrating because I can't save/upload or GIF my best Plays anymore until this is fixed, I do appreciate any support, and I hopefully can make GIFs again, having to delete highlights to make room for new ones since I cant enjoy any of them ~Sincerely ShivreSHIVRE10 Feb 20, 2018
Feb 20, 2018 Mercy Ressurect issue Hello! Not sure, but mercy has an issue with ressurection cast sometimes. it looks like - u cast ressurect - client show u that ressurect cast is done but it wrong - ressurect fail + got CD for spell. Maybe issue with client ? sent package to server with low delay ? or it wrong synch with client/server. Fix it please.Shettelight1 Feb 20, 2018
Feb 20, 2018 Loot boxes: duplicate items not showing as such I reported this in another duplicate thread, but whereas that was concerned with a large number of duplicates, this is a bug where items are being awarded that I already have, but they are not appearing as duplicates and not giving any cash (in the way duplicate items should). This appears to be happening with all loot box items (skins, voice lines, player icons and sprays). These items are not appearing as duplicates and are not appearing as "new" items either. I first noticed this a few days ago, but I don't know if it happened before that. I have counted at least half a dozen non-registering duplicates so far.Quercus110 Feb 20, 2018
Feb 20, 2018 Missing Voicelines & Audio Cues (I made a post on this but deleted because it was too long) Basically; - My voiceline menu does not play my voicelines, and neither do my keybindings for default voicelines. - My headshot "dinks" do not play for automatic-fire heroes - There are no audio-cues for when I reach low/critical health - There are no audio cues for when I pick up healthpacks - Some enemy footsteps don't make noise I've tried 3 different headsets/earbuds, turning Dolby Atmos on and off again, and restarting the game & bliz launcher app. The first day this happened, there were many more missing audio cues, and I had connected to my old monitor. I haven't been using that monitor the last few days, but some of the problems still remain. I'm assuming this is a problem with my computer/ game files or settings, because I haven't seen anyone else mention it. This issue greatly affects my gameplay, as I rely on audio cues for many things, and I was also looking forward to using the Lunar new year voicelines in game. If anyone has a solution to this, it would be greatly appeciated.forensic5 Feb 20, 2018
Feb 20, 2018 Select skin feature in match annoying bug When I pick a skin I want to play with,it doesn't show the skin I picked,but shows the last I played with...It's with all heroes :( What's the problem,does anyone knowMisteryofDva2 Feb 20, 2018
Feb 20, 2018 connection issue Blizzard need to sort out every problem including connection issues. they add too much into there games that they don't have time to sort out bugs and glitches that need to be sorted. if anything it is among the many reason why people quite playing there games after a while. please some one sort the connections!Totorohograt0 Feb 20, 2018
Feb 20, 2018 HUD bug in recorded highlightes Here, personally, I frequently use the option of recording the highlights, and I am very satisfied, but for about a week, my reticle and the red skull indicating that the player has made a elimination is no longer shown, so I found myself with a multitude of beautiful action without any interface, I tried to change the settings of recordings without ending up finding any solutions. I do not know if it's a common bug, but it's pretty annoying. : /Sparrow0 Feb 20, 2018
Feb 20, 2018 Weird SR points reward Recently we started playing competitive with a group (all unranked 0 placement matches played), we lost our first match, then the next day i played 2 games with 2 teammembers and we won 2 matches. Here comes the weird part, my friend who only lost one game wasn't able to join me anymore...and afterwards we learned he then already was ranked higher??? Eventually we both won 6 games of the 10 placement matches. We have been playing games for years with eachother, this however is so annoying, we either have to go QP (which is not fun, since we don't always have a full team) and experience a lack of teamplay. Or have to look for another game. Are there any issues know about this? And is there something what can be done?Cat0 Feb 20, 2018
Feb 20, 2018 Leaving comp after someone else leaves When people leave competitive early, I get a notification saying if I leave in the next minute or so I'll get a penalty. I assume that meant that once that minute was up, and the notification disappeared I could leave WITHOUT penalty, yet every time this happens I lose SR. That's not supposed to happen like that is it?Stoodle0 Feb 20, 2018
Feb 20, 2018 Lost SR when leaving after someone left Lost SR when leaving after someone left even though I waited until it told me I could leave, this is the second time it's happened. First time I thought it was maybe because I missed the window, but I left this time no more than 10 seconds after the timer that says, "If you leave BEFORE the time runs out you will be penalized", so I waited, left and got penalized anyway.NoULyons0 Feb 20, 2018
Feb 20, 2018 No crosshair in archive videos after changing its color Hi there, I have changed my crosshair (to yellow dot) for a Widow. Unfortunately, after that change there is no crosshair at all in my videos recorded from the Archive menu. It looks very weird. Keep it mind that I see a crosshair in highlights and in the archive video preview. Resolution: 1920x1200 16:10 (GeForce 970, Windows 10) Graphic: Ultra Widow reticle options (from top to bottom): - yellow (6th), 8, 25, 30, 80, 100, 6, 100 Regardsvizzdoom1 Feb 20, 2018
Feb 20, 2018 Rejoin Competitive button missing When I was playing comp with a group I got disconnected due to a video card error, then when I relaunched I could not join back into the game. Lost over 100SR now because of it.Nitrolink0 Feb 20, 2018
Feb 20, 2018 Missing Kill Feed & Overtime Timers. I queue into competitive and some games I just don't get a killfeed or any overtime timers. Doesn't matter if I turn Killfeed on/off, just stays off until I restart my game. Happens infrequently, maybe once every 30 games.Kephrii0 Feb 20, 2018
Feb 20, 2018 0 XP on Ayutthaya Capture the Flag I've played several games on capture the flag on Ayutthaya in Arcade and randomly sometimes recovering 0XP no matter if we win or lose the match even once getting play of the game and 0XP. Please fix this Blizzard, I didn't play my hardest to receive nothing.Yasmarneb0 Feb 20, 2018
Feb 20, 2018 NOT GETTING LOOT BOXES WHEN LEVEL UP I have leveled up twice and not received any loot boxes. I have been specifically grinding for these "Year of the Dog" Loot boxes & Just recently spent $50+ on loot boxes for all the new skins. I don't know whats going on but I have not been receiving loot boxes from leveling up and this bothers me greatly. PLEASE READ AND RESPOND &/OR FIX BLIZZARD. Thanks.Vike1 Feb 20, 2018
Feb 20, 2018 Free weekend not ended? I downloaded overwatch for the free weekend, I went on today expecting to be told to buy the game (which I am going to do). Instead it took me on to the game and I can still play even though the free weekend was meant to end hours ago. Anyone else getting this bug?JammyJPlays1 Feb 20, 2018
Feb 20, 2018 Lost SR due to party bug. I lost 50 points when i was in a group with a friend and lost connection. We weren't even searching for a match, i disconnected but my friend saw me as connected and in group, started searching and the game started even when my computer was off, so when it started the game thought i left. Did this happen to anyone else? wtf Blizzard.Quiet0 Feb 20, 2018
Feb 20, 2018 Controller Only it is not letting me use mouse and keyboard and only responding to my controllerShadyDolphin0 Feb 20, 2018
Feb 20, 2018 Reaper Diablo skin head bugged There is a bug on Reaper's Diablo skin, the flames on his head only appear as an emote or during shadow step Can you fix that please? '-' it's quick I think https://www.noelshack.com/2018-08-2-1519143881-2018-02-20-17-19-31.jpg https://www.noelshack.com/2018-08-2-1519143882-emote.png https://www.noelshack.com/2018-08-2-1519143882-noemote.pngNorvel0 Feb 20, 2018
Feb 20, 2018 Sombra translocator bug so was playing Sombra and discovered a possible bug. I set my translocator on a health pack and proceeded to flank the enemy which was several meters away. When my health was low and the remaining time to translocate was less than a second I hit the button to recall to the health pack but for some reason I translocated in the same spot. I don't know if it's because there was less than a second left to recall or if another circumstance caused the bug but it did happen for some reasonRecalled0 Feb 20, 2018
Feb 20, 2018 Crosshairs disappear from saved highlights. After the first update I noticed my crosshairs were missing from my highlight videos. I relaunched Overwatch for another update today and they are now in the initial videos but not saving over when I save the highlight. All my old highlights still have the crosshairs, its just the ones I have saved since the updates. Today's update also deleted all my unsaved highlights... So I can't even re-save the old ones if the issue had been resolved soon. You can't really appreciate the beauty of a Widow shot if you can't see the line up. Is this part of the new update? I can't find an in-game option that allows you to change it. I've been on Overwatch's Facebook and asking players in General... With little solution. Advice? Anyone else having this issue?Muerto58 Feb 20, 2018
Feb 20, 2018 Symmetra Highlight Intro Bug When you have the "random" option selected for Symmetra's highlight intros, the "heroic" intro will play alongside her "epic" intros occasionally.TheMarc0 Feb 20, 2018
Feb 20, 2018 Skin Lost! Hello, I have a problem with my Overwatch heroes, on Mccree I lost a skin and on Hanzo too! How is that posible!?Justme0 Feb 20, 2018
Feb 20, 2018 Can't rejoin to competitive match After a disconnect I would not be able to rejoin the match and got timed out with penalty. It happened to me several times. Rejoin match simple didn't appear although match was still in progress. I was playing in party with my friend, we got similar issue before and another time 'rejoin' button appear, but i got message that 'group does not meet requirements'.gdlk95 Feb 20, 2018
Feb 20, 2018 Play of the Game/Highlights UI not showing even if enabled For some reason the Play of the Game UI and Highlight UI (ex. Health Bar, Hitmaker, crosshairs, etc) are not being shown when loading/rendering these clips, is anyone else having this issue?Shadow2 Feb 20, 2018
Feb 20, 2018 No UI/HUD in highlights When I record highlights, the UI is missing. I can't see crosshairs, abilities, or my ult charge counter. I restarted my game and reset all in game settings to default, but the problem persists.tianmiimii9 Feb 20, 2018
Feb 20, 2018 Пропали монеты верните мои 400 монет.DarkKnight0 Feb 20, 2018
Feb 20, 2018 bronze medal for healing, using DVA hey guys i was just wondering, i got a bronze medal for healing... using DVA O_o i got the healing bit when we were defending point B of hanamura map. i wasn't able to take a photo of the bronze medal but i hope this would do. please check out the link below. https://drive.google.com/open?id=0Bz3d9lC6-pLrYkxIT2JIR3EtWHcDangerBoy2 Feb 20, 2018
Feb 20, 2018 Comp CTF losing 50sr after rejoin and winning Happened twice so far, got disconnected during comp ctf, rejoined a min or two later, win the game but still lose 50sr.Proxie0 Feb 20, 2018
Feb 20, 2018 Group Invite kicks out of custom match Hey, I have someone kicking me out of servers that I create. From what I can tell it looks like he invites me to a group and then leaves the group, which kicks me out of the game. It's really irritating and I can't play with my friends when he does it.MonkPreston0 Feb 20, 2018
Feb 20, 2018 Horizon Lunar Colony Exploit! I just went up against a team where Pharah glitched the top of the climbing pillar and wedged herself in between the glass dome and the pillar itself. She flew infinitely, took zero damage due to the glass dome being in LoS (Line of Sight), and was able to still inflict damage on the enemy team (mine). Even though we killed her entire team, we couldn't capture the point because it registered a player still on it. We lost the game due to this exploit. Has anyone else observed this? Blizzard, please take action and correct this before it becomes a common occurrence!TAHAZU2 Feb 20, 2018