Bug Report Forum Guidelines

Bug Report
Welcome to the Overwatch Bug Report forum! The primary function of this forum is to collect reports on issues currently affecting Overwatch. Our goal is that this forum will become an extremely valuable tool to the development team, allowing all of us to help make Overwatch the best game it can be.

My name is Max Thompson, and I am the Test Lead for Overwatch. My team and I will be monitoring this forum continuously, looking for new issues and then adding them to our bug tracking database. We will also move some threads over to the Tech Support Forum if we believe your issue may related to your personal setup as opposed to the Overwatch client itself.

While you may not see me post here very often, please know that your reports are read and appreciated. In the event that the amount of information in a bug report proves to be insufficient during our investigation, you will see me ask for additional information (like your hardware configuration or what time you encountered a specific issue)—so keep an eye out!

Please keep all posts on topic. This means threads should center around bug reports, workarounds, and discussion of gameplay impacting issues.
  • Game discussions, criticism, or commentary should be posted in the General Discussion forum.
  • Technical issues, advice, and discussion of technical issues should be posted in the Tech Support forum.

When providing information on a bug report, it is okay to post on an existing thread if your issue is exactly the same as the original post. If you are experiencing a similar issue with slight variations, please create your own topic.

  • If you find multiple bugs, create a separate thread for each one. While this may seem tedious, it is essential to our workflow as it allows our internal tools track which specific bugs have been investigated and it helps us share the workload among our team.
  • Do not hijack threads with your new topic. Posting an issue which is similar but different from the original topic means that your request may be missed or the original request ignored.
  • Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve.
  • We understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated, and does not advance our goal of providing assistance to the widest audience of customers in this forum.
  • Please do not post direct contact info for other companies. It is acceptable to post links to websites where contact info can be found, but posting the information here on the forum is not permitted.


As always, community forums work best when all participants treat each other with respect and courtesy. We ask that you take the time to read through the forum Code of Conduct before posting.

Thank you for playing Overwatch, and thank you for helping us improve Ovewrwatch for others. Have fun, heroes, and good luck!

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