Failed to connect to server after every game

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CuSith: Try the Port Forwarding steps for your specific router as well as switching over to Google Public DNS. Stay in touch and let us know how it goes. Ty

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@ BT160530: Excellent, ty for the update! :)
@Eleven, Rubertty, Hoedeplank, unvolved, BT160601: Your router info (make and model) will be helpful.
CuSith: Try the [url="http://portforward.com/english/routers/port_forwarding/Netgear/DGND3300v2/Overwatch.htm"]Port Forwarding steps for your specific router[/url] as well as switching over to [url="https://developers.google.com/speed/public-dns/docs/using#configure_your_network_settings_to_use_google_public_dns"]Google Public DNS[/url]. Stay in touch and let us know how it goes. Ty

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Technicolor TG784N V3
@ BT160530: Excellent, ty for the update! :)
@Eleven, Rubertty, Hoedeplank, unsolved, BT160601: Your router info (make and model) will be helpful.
Unvolved: (Specifically for Technicolor Routers) Try disabling Game Mode in the router settings, and then enable the built in Router firewall on the Medium setting. You should be able to set those without rebooting the router and the changes should kick in immediately.
06/01/2016 12:48 PMPosted by Araxom
Unvolved: (Specifically for Technicolor Routers) Try disabling Game Mode in the router settings, and then enable the built in Router firewall on the Medium setting. You should be able to set those without rebooting the router and the changes should kick in immediately.


It didn't work for me :(
Invention: What's the make and model of your router, and was it provided by your ISP?
He's NOT an isolated case, come on... what is with this business keeping people busy poking their routers? This is on server's end. Or maybe some client problem. Or both. Fix it. Help people with isolated cases when the game WORKS FINE for the majority. Don't make some poor people mess around with their settings when it's clearly an issue on Blizzard side.

Acknowledge that there are problems and reassure people that this will be fixed fast.
06/01/2016 01:36 PMPosted by Araxom
Invention: What's the make and model of your router, and was it provided by your ISP?


the model is Technicolor TG784n-v3 and yes it was provided by my ISP
05/31/2016 02:55 PMPosted by Araxom
Hi all, we're continuing to investigate these reports and have found that some of the players who are experiencing this have been able to make progress with the general connection troubleshooting info that we offer [url="https://battle.net/support/article/611?utm_source=Internal-TechForum&utm_medium=Posting&utm_campaign=BlizzardCS&utm_content=solution"]here[/url].

In addition to the latency troubleshooting, programs like Advanced SystemCare and Asusgamefirstservice.exe have been found to cause connection issues with Overwatch. For the sake of troubleshooting, we recommending uninstalling IOBit - Advanced SystemCare and disabling asusgamefirstservice.exe through the services.

To disable asusgamefirstservice.exe:
  • press the windows key and R on your keyboard at the same time
  • type and enter: services.msc
  • find asusgamefirstservice.exe and double-click to open
  • change the "startup" dropdown to disabled
  • click the 'Stop' button then okay to apply the changes.

Additional Troubleshooting Steps:
  • Add an exception/exclusion for the game in Avast (if present)
  • Disable Plays.tv services
  • Run the Battle.net App in [url="https://battle.net/support/article/2700027?utm_source=Internal-TechForum&utm_medium=Posting&utm_campaign=BlizzardCS&utm_content=solution"]Administrator Mode[/url]

If you continue to experience the error message after trying the above steps, it will be helpful to have you report the make/model of your router in a new post in this thread, along with your [url="https://battle.net/support/article/7648?utm_source=Internal-TechForum&utm_medium=Posting&utm_campaign=BlizzardCS&utm_content=solution"]Trace Route[/url], [url="https://battle.net/support/article/718?utm_source=Internal-TechForum&utm_medium=Posting&utm_campaign=BlizzardCS&utm_content=solution"]Pathping[/url], and [url="https://battle.net/support/article/7263?utm_source=Internal-TechForum&utm_medium=Posting&utm_campaign=BlizzardCS&utm_content=solution"]Looking Glass[/url] results.

Much appreciated!


PC user
--------------Modem---------------
Hitron CGN3

TRACEROUTE:
traceroute to 99.235.41.92 (99.235.41.92), 15 hops max, 60 byte packets
1 24.105.12.5 (24.105.12.5) 0.633 ms 1.093 ms 1.098 ms
2 24.105.30.146 (24.105.30.146) 1.137 ms 1.204 ms 1.263 ms
3 37.244.0.100 (37.244.0.100) 2.238 ms 2.250 ms 2.253 ms
4 24.105.31.5 (24.105.31.5) 48.955 ms 50.167 ms 50.258 ms
5 37.244.1.34 (37.244.1.34) 48.653 ms 48.657 ms 48.660 ms
6 igw01.chcrmk.phub.net.cable.rogers.com (206.223.119.105) 48.663 ms 48.718 ms 48.693 ms
7 van58-9-230-133.dynamic.rogerstelecom.net (209.148.230.133) 63.994 ms 63.556 ms 63.533 ms
8 24.156.144.121 (24.156.144.121) 79.669 ms 78.688 ms 78.652 ms
9 69.63.249.110 (69.63.249.110) 73.357 ms 76.360 ms 76.352 ms
10 66.185.89.178 (66.185.89.178) 72.228 ms 72.212 ms 72.017 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

01/06/2016 20:47:15 UTC
--------------------

TRACEROUTE:
traceroute to 99.235.41.92 (99.235.41.92), 15 hops max, 60 byte packets
1 24.105.44.6 (24.105.44.6) 0.642 ms 0.801 ms 0.917 ms
2 24.105.62.152 (24.105.62.152) 0.922 ms 1.602 ms 1.662 ms
3 37.244.1.102 (37.244.1.102) 3.747 ms 3.773 ms 3.781 ms
4 37.244.1.34 (37.244.1.34) 1.944 ms 1.949 ms 2.067 ms
5 igw01.chcrmk.phub.net.cable.rogers.com (206.223.119.105) 1.510 ms 1.530 ms 1.535 ms
6 van58-9-230-137.dynamic.rogerstelecom.net (209.148.230.137) 12.416 ms 17.918 ms 17.981 ms
7 van58-9-230-205.dynamic.rogerstelecom.net (209.148.230.205) 28.860 ms 28.416 ms 28.409 ms
8 69.63.249.110 (69.63.249.110) 26.754 ms 26.766 ms 26.762 ms
9 66.185.89.178 (66.185.89.178) 25.825 ms 25.844 ms 25.844 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

01/06/2016 20:47:15 UTC
--------------------

PING:
PING 99.235.41.92 (99.235.41.92) 56(84) bytes of data.

--- 99.235.41.92 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

01/06/2016 20:47:15 UTC
--------------------

PING:
PING 99.235.41.92 (99.235.41.92) 56(84) bytes of data.

--- 99.235.41.92 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

01/06/2016 20:47:15 UTC
--------------------

MTR:
Start: Wed Jun 1 20:47:15 2016
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 24.105.12.5 0.0% 10 0.6 0.6 0.5 0.8 0.0
2.|-- 24.105.30.146 0.0% 10 0.7 1.0 0.6 1.2 0.0
3.|-- 37.244.0.100 0.0% 10 1.4 1.5 1.4 1.6 0.0
4.|-- 24.105.31.5 0.0% 10 52.6 48.9 48.4 52.6 1.3
5.|-- 37.244.1.34 0.0% 10 48.4 48.7 48.3 50.5 0.6
6.|-- igw01.chcrmk.phub.net.cable.rogers.com 0.0% 10 48.5 48.8 48.5 49.6 0.0
7.|-- van58-9-230-133.dynamic.rogerstelecom.net 0.0% 10 66.4 64.2 60.6 66.6 2.1
8.|-- 24.156.144.121 0.0% 10 71.6 74.8 71.6 78.0 2.5
9.|-- 69.63.249.110 0.0% 10 75.3 74.5 72.9 75.7 0.9
10.|-- 66.185.89.178 0.0% 10 72.1 72.2 72.1 72.7 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

01/06/2016 20:47:15 UTC
--------------------

MTR:
Start: Wed Jun 1 20:47:15 2016
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 24.105.44.6 0.0% 10 0.5 0.9 0.5 2.4 0.5
2.|-- 24.105.62.152 0.0% 10 1.0 1.3 1.0 2.2 0.0
3.|-- 37.244.1.102 0.0% 10 2.4 2.5 2.4 2.7 0.0
4.|-- 37.244.1.34 0.0% 10 2.4 2.2 1.9 2.6 0.0
5.|-- igw01.chcrmk.phub.net.cable.rogers.com 0.0% 10 2.3 2.0 1.5 2.4 0.0
6.|-- van58-9-230-137.dynamic.rogerstelecom.net 0.0% 10 20.0 16.3 12.4 20.0 2.4
7.|-- van58-9-230-205.dynamic.rogerstelecom.net 0.0% 10 27.8 27.6 26.0 29.1 0.9
8.|-- 69.63.249.110 0.0% 10 27.6 27.6 26.1 29.8 1.1
9.|-- 66.185.89.178 0.0% 10 25.9 26.0 25.9 26.1 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

01/06/2016 20:47:15 UTC
--------------------

-----------------Trace Route----------------

Tracing route to INTEL_CE_LINUX [37.244.0.3]
over a maximum of 30 hops:

1 7 ms 10 ms 9 ms INTEL_CE_LINUX [192.168.0.1]
2 18 ms 20 ms 18 ms INTEL_CE_LINUX [7.11.162.77]
3 17 ms 29 ms 29 ms INTEL_CE_LINUX [66.185.89.181]
4 28 ms 21 ms 17 ms INTEL_CE_LINUX [69.63.251.190]
5 34 ms 32 ms 33 ms INTEL_CE_LINUX [64.71.241.110]
6 32 ms 39 ms 39 ms eqix-dc2.blizzard.com [206.126.237.174]
7 108 ms 90 ms 102 ms INTEL_CE_LINUX [37.244.4.33]
8 88 ms 89 ms 99 ms INTEL_CE_LINUX [24.105.31.13]
9 88 ms 89 ms 99 ms INTEL_CE_LINUX [24.105.31.3]
10 88 ms 99 ms 89 ms INTEL_CE_LINUX [37.244.0.3]

Trace complete.
06/01/2016 11:49 AMPosted by Araxom
CuSith: Try the [url="http://portforward.com/english/routers/port_forwarding/Netgear/DGND3300v2/Overwatch.htm"]Port Forwarding steps for your specific router[/url] as well as switching over to [url="https://developers.google.com/speed/public-dns/docs/using#configure_your_network_settings_to_use_google_public_dns"]Google Public DNS[/url]. Stay in touch and let us know how it goes. Ty

--------------------------

@ BT160530: Excellent, ty for the update! :)
@Eleven, Rubertty, Hoedeplank, unvolved, BT160601: Your router info (make and model) will be helpful.


I set the google public dns for both myself and the router, and then followed the port forwarding steps for the router. Still have the same issue
06/01/2016 01:47 PMPosted by Invention
06/01/2016 01:36 PMPosted by Araxom
Invention: What's the make and model of your router, and was it provided by your ISP?


the model is Technicolor TG784n-v3 and yes it was provided by my ISP


@Invention: You may want to reach out to the ISP and ask for their direct support to help make sure that the Game Mode has been disabled in the router settings, and that the built-in Router firewall has been changed to the Medium setting. Additionally, you may want to also try the
Port Forwarding steps for your router as well as configure your network settings to use Google Public DNS.

--------------------------

06/01/2016 01:43 PMPosted by Cruna
He's NOT an isolated case, come on... what is with this business keeping people busy poking their routers? This is on server's end. Or maybe some client problem. Or both. Fix it. Help people with isolated cases when the game WORKS FINE for the majority. Don't make some poor people mess around with their settings when it's clearly an issue on Blizzard side.

Acknowledge that there are problems and reassure people that this will be fixed fast.


Unfortunately, this kind of response doesn't provide me with the specific info that's going to help us work this out with you. With that said, we are continuing to review the reports- specifically the diagnostic information and steps that people have reported in this thread.

--------------------------

@Rawrtalent: Try both the port forwarding steps for your router and switching to Google's public DNS.

--------------------------

@CuSith: I'm sending you an email with a request for a specific diagnostic file. Please respond to the email at your convenience. Ty
Thank you! Indeed it worked! :D
Just to update, I've been playing the game since 4pm today, it's now 11:08pm no disconnects yet, it's stable. I've tested observing games, playing matches and just leaving the game running, so far so good.

The fix: Changing the Cache to Cacheold, flushing my DNS, then relaunching the game fresh.

Will update if I still get the error but as for now it's fine
06/01/2016 11:49 AMPosted by Araxom
CuSith: Try the [url="http://portforward.com/english/routers/port_forwarding/Netgear/DGND3300v2/Overwatch.htm"]Port Forwarding steps for your specific router[/url] as well as switching over to [url="https://developers.google.com/speed/public-dns/docs/using#configure_your_network_settings_to_use_google_public_dns"]Google Public DNS[/url]. Stay in touch and let us know how it goes. Ty

--------------------------

@ BT160530: Excellent, ty for the update! :)
@Eleven, Rubertty, Hoedeplank, unvolved, BT160601: Your router info (make and model) will be helpful.


It's GPON G-93RG1
I've got the same issue. I was able to play perfectly up until last Saturday, when this issue arose (I was able to play fine even with 600 ping). Afterwards, this issue started occurring, and I'm no longer able to play online. A lot of the times I connect, I join, can play for about 30-90 seconds, and then the game freezes (The refresh icon with the lightning bolt appears), and the ping, RTT and IND numbers stop moving, tries to reload the map, and once it fails, it hangs in the menu saying "Joining game" for about 10 seconds, then states "Failed to connect to server". I've tries google's public DNS, updating drivers, changing cache to cacheold and flushing the DNS, and followed every step in Blizz's general troubleshooting list. Interestingly, I can still chat to people in game, via text and voice, I just can't play, up until it disconnects from the server completely. Some servers work fine, but most do not.
@Warmongerous: Please post your Trace Route as well as provide your Router's make/model, ty.

--------------------------

@Eleven: Try using the steps on this page to Port Forward your connection. In addition to that, you can try flush the DNS, and/or switch to Google Public DNS.

If you continue to run into the issue, please post your Trace Route results.

--------------------------

@ Unvolved & Rawrtalent: Thanks for the updates, glad to see things are better! :)
[quote="207431874310"]Invention: What's the make and model of your router, and was it provided by your ISP?


the model is Technicolor TG784n-v3 and yes it was provided by my ISP


@Invention: You may want to reach out to the ISP and ask for their direct support to help make sure that the Game Mode has been disabled in the router settings, and that the built-in Router firewall has been changed to the Medium setting. Additionally, you may want to also try the
[url="http://portforward.com/english/routers/port_forwarding/Technicolor/TG784n-v3/Overwatch.htm"]Port Forwarding steps for your router[/url] as well as configure your network settings to use [url="https://developers.google.com/speed/public-dns/docs/using#configure_your_network_settings_to_use_google_public_dns"]Google Public DNS[/url].

--------------------------

I've contacted my ISP and done the Port Forwarding, couldn't solve the problem.
06/02/2016 11:18 AMPosted by Araxom
@Warmongerous: Please post your [url="https://battle.net/support/article/7648?utm_source=Internal-TechForum&utm_medium=Posting&utm_campaign=BlizzardCS&utm_content=solution"]Trace Route[/url] as well as provide your Router's make/model, ty.

--------------------------

@Eleven: Try using the steps on [url="http://portforward.com/english/routers/port_forwarding/CambridgeIndustriesGroup/GPON-G-93RG1/Overwatch.htm"]this page[/url] to Port Forward your connection. In addition to that, you can try [url="https://battle.net/support/article/7300086?utm_source=Internal-TechForum&utm_medium=Posting&utm_campaign=BlizzardCS&utm_content=solution"]flush the DNS[/url], and/or switch to [url="https://developers.google.com/speed/public-dns/docs/using#configure_your_network_settings_to_use_google_public_dns"]Google Public DNS[/url].

If you continue to run into the issue, please post your [url="https://battle.net/support/article/7648?utm_source=Internal-TechForum&utm_medium=Posting&utm_campaign=BlizzardCS&utm_content=solution"]Trace Route results[/url].

--------------------------

@ Unvolved & Rawrtalent: Thanks for the updates, glad to see things are better! :)


-----------update------------

Still happening suddenly today, I've now port forwarded as you instructed and will test this for a bit first before trying the Google DNS... will post updates
Thanks, Rawrtalent. Here's hoping you see improvement!

@Invention; perhaps ask your ISP if they can provide you with a different make/model of router. I have consistently seen reports from players with Technicolor brand routers that this is persisting for them; I'm thinking that you'll likely see this abate as soon as you connect through a different device.

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