Failed to connect to server

Technical Support
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Hey folks,

If you are experiencing any of the issues mentioned in the Failed to connect to server after every game thread, please provide the following info so that we can better assist:

Are you playing on PS4, Xbox, or Windows 7, 8,10:
Name of security programs currently installed:
Name of ISP:
Country, City, State/Province you play from:
Brief description of the issue:
Modem brand and model number:
Router brand and model number:
Is the connection wired or wireless:


WinMTR

Download WinMTR. This tool will run a different style of pathping which will hopefully give us a little bit more information about what might be going on with the connection.

1. Download WinMTR
2. Download the 32 or 64 bit version, depending on your version of Windows.
3. Run the WinMTR.exe
4. Type the IP address you want to trace in the "Host" field. You can find the needed IP address in our "Running A Pathping Test" support article, which mentions all of our IPs used for troubleshooting purposes.
5. Click on Start and let that run for 15 minutes, then click on Stop.
6. Click on Copy text to clipboard and paste the results into your next forum reply.

***Please be sure to run a WinMTR for each IP address listed for your game and region. ***


Looking Glass WinMTR

Try running an MTR report through our Looking Glass site to see what that shows us.

Once at the Looking Glass site, follow the steps provided below:

1. Select the region you play in and the service you are having issues with. (If you select "World of Warcraft" as a service, you are going to want to select the realm that you're experiencing issues on)
2. Check the "MTR" box and uncheck the "Traceroute" and "Ping" boxes.
3. Click on the "Run Test" button.
4. When the test is done, click on the "Copy Result to Clipboard" button, and paste the results into your next reply.

***Remember that to receive the most accurate results, you are going to want to run this test when the connection issue is at it's worst.***


***I know this all seems like a lot of information, but providing all of this from the beginning will usually help in getting your issue resolved faster. Please take your time to gather everything requested.***
______________________________________________________
I'm available Monday through Friday from 11AM to 8PM Pacific Time

Customer Support Contact Information

Got some feedback?
Hey all,

Some players have had success in resolving these issues by trying the following suggestions:

  • Ensure that the ports that Overwatch uses are open in your router firewall.
  • Guides on how to do that can be found by going to Portforward.com > select your router's brand > select your router's model number > and then select Overwatch, Overwatch - Playstation 4, or Overwatch Xbox One

    You should then see a guide on how to configure your specific router for Overwatch.

  • Delete the Battle.net Cache Folder
  • Flush your DNS
  • Try Switching to Google Public DNS
  • Hey folks,

    If your home network includes a Technicolor/Thomson brand router, ensure that the router's Firewall setting is set to Standard, and that Game Mode is disabled.

    If you don't use a Technicolor/Thomson brand router, you can still see if your router has a Gaming mode that can be disabled. It could also have a NAT option. The NAT option can also be disabled as a troubleshooting step.
    ______________________________________________________
    I'm available Monday through Friday from 11AM to 8PM Pacific Time

    Customer Support Contact Information

    Got some feedback?
    Uae ps4 i cant play its been 9 days
    On PS4 in Australia so none of this works
    Stop making us play with our stuff just fix it do un update i can play all my games without any problem but overwatch is getting in my nerves
    playing on PS4
    Name of security programs currently installed: ??
    Name of ISP: Etisalat
    Country, City, State/Province you play from: UAE
    Brief description of the issue: Always failing to connect and once I connect to a game I get a disconnect
    Modem brand and model number: Fiber Obtics
    Router brand and model number: Linksys EA6400
    Is the connection wired or wireless: Wired

    Please help
    playing on PS4
    Name of security programs currently installed: None on PS4
    Name of ISP: Comcast
    Country, City, State/Province you play from: USA, Seattle, WA
    Brief description of the issue: Have not been able to connect to the game since day 1. My friend's ps4 and another copy of the game connects at his house, but when he brings its over, it does not work at my house.
    Modem brand and model number: Motorola SB6141
    Router brand and model number: Netgear (but I have already tested bypassing the modem)
    Is the connection wired or wireless: Wired

    Please help
    When trying to connect to a game (either solo or in a party with friends) the screen will saying loading but the majority of the time will not load into the game. I then get a message stating if I remain inactive I will be removed from the game and then I am dropped from the game. This happens 7-8 times out of 10 games. My ping is running around 13-15 ms but the RTT when trying to join is around in the high 100's to low 200's, but once I get into a game it will drop to mid 50's. IDD is also running in the mid 100's when trying to join a game.

    Windows 10

    ISP- Cox

    USA, California, Mission Viejo

    Modem: Motorola SurfBoard sb6120

    Router: Asus RT-N66u

    Connection is wired.

    Results from WinMtr test:
    |------------------------------------------------------------------------------------------|
    | WinMTR statistics |
    | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    | router.asus.com - 0 | 1001 | 1001 | 0 | 0 | 4 | 0 |
    | 10.73.168.1 - 0 | 1001 | 1001 | 6 | 9 | 27 | 13 |
    | ip68-4-12-9.oc.oc.cox.net - 0 | 1001 | 1001 | 7 | 10 | 28 | 15 |
    | ip68-4-11-2.oc.oc.cox.net - 0 | 1001 | 1001 | 6 | 10 | 96 | 11 |
    | 68.1.1.171 - 0 | 1001 | 1001 | 8 | 12 | 100 | 13 |
    | 70.191.61.10 - 0 | 1001 | 1001 | 9 | 12 | 26 | 16 |
    | 37.244.0.3 - 0 | 1001 | 1001 | 9 | 12 | 35 | 13 |
    |________________________________________________|______|______|______|______|______|______|
    WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

    I will do the looking glass stuff tomorrow. Too frustrated and tired to try right now.

    MTR:
    Start: Sat Jun 4 01:04:11 2016
    HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
    1.|-- 24.105.12.5 0.0% 10 0.6 0.6 0.5 0.9 0.0
    2.|-- 24.105.30.146 0.0% 10 1.0 1.1 0.9 2.0 0.0
    3.|-- 37.244.0.100 0.0% 10 3.6 2.7 1.4 3.6 0.3
    4.|-- 37.244.0.32 0.0% 10 1.8 1.6 1.3 1.8 0.0
    5.|-- 70.191.61.9 0.0% 10 1.0 5.9 0.9 47.5 14.6
    6.|-- 68.1.1.170 0.0% 10 3.6 5.1 3.2 20.2 5.3
    7.|-- ip68-4-12-10.oc.oc.cox.net 0.0% 10 3.4 3.6 3.4 4.6 0.3
    8.|-- ip68-4-12-10.oc.oc.cox.net 0.0% 10 3.2 3.2 3.1 3.6 0.0
    9.|-- ip68-4-38-4.pv.oc.cox.net 0.0% 10 11.9 12.1 10.3 15.7 1.7

    04/06/2016 01:04:11 UTC
    --------------------

    MTR:
    Start: Sat Jun 4 01:04:11 2016
    HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
    1.|-- 24.105.44.6 0.0% 10 123.9 61.5 0.5 259.9 88.5
    2.|-- 24.105.62.152 0.0% 10 1.2 1.1 0.8 1.4 0.0
    3.|-- 37.244.1.102 0.0% 10 2.6 3.0 2.5 4.0 0.5
    4.|-- 24.105.31.2 0.0% 10 20.2 20.5 20.1 21.6 0.0
    5.|-- 24.105.31.12 0.0% 10 20.4 20.3 20.2 20.6 0.0
    6.|-- 37.244.4.32 0.0% 10 20.3 20.9 20.1 22.5 0.8
    7.|-- 70.191.61.5 0.0% 10 20.0 20.1 19.7 20.9 0.0
    8.|-- rsmtdsrj02-ae0.0.rd.oc.cox.net 0.0% 10 72.8 72.5 72.2 72.8 0.0
    9.|-- ip68-4-12-99.oc.oc.cox.net 0.0% 10 72.9 72.9 72.5 73.9 0.3
    10.|-- ip68-4-12-14.oc.oc.cox.net 0.0% 10 72.4 72.5 72.2 72.7 0.0
    11.|-- ip68-4-38-4.pv.oc.cox.net 0.0% 10 81.0 81.4 79.0 84.5 1.6

    04/06/2016 01:04:11 UTC
    --------------------

    TRACEROUTE:
    traceroute to 68.4.38.4 (68.4.38.4), 15 hops max, 60 byte packets
    1 24.105.40.6 (24.105.40.6) 1.189 ms 1.591 ms 1.598 ms
    2 24.105.62.152 (24.105.62.152) 1.736 ms 1.813 ms 1.881 ms
    3 37.244.1.102 (37.244.1.102) 2.969 ms 3.012 ms 3.067 ms
    4 24.105.31.2 (24.105.31.2) 20.749 ms 20.762 ms 20.766 ms
    5 24.105.31.12 (24.105.31.12) 20.739 ms 20.744 ms 20.874 ms
    6 37.244.4.32 (37.244.4.32) 20.632 ms 20.866 ms 23.679 ms
    7 70.191.61.5 (70.191.61.5) 20.006 ms 19.927 ms 19.867 ms
    8 rsmtdsrj02-ae0.0.rd.oc.cox.net (68.1.0.189) 72.294 ms 72.233 ms 72.225 ms
    9 ip68-4-12-99.oc.oc.cox.net (68.4.12.99) 72.419 ms ip68-4-12-14.oc.oc.cox.net (68.4.12.14) 74.241 ms ip68-4-12-99.oc.oc.cox.net (68.4.12.99) 73.164 ms
    10 ip68-4-12-14.oc.oc.cox.net (68.4.12.14) 72.765 ms ip68-4-12-99.oc.oc.cox.net (68.4.12.99) 72.481 ms ip68-4-12-14.oc.oc.cox.net (68.4.12.14) 72.755 ms
    11 ip68-4-38-4.pv.oc.cox.net (68.4.38.4) 80.937 ms 80.429 ms 81.422 ms
    12 * * *
    13 * * *
    14 * * *
    15 * * *

    04/06/2016 01:12:14 UTC
    --------------------

    TRACEROUTE:
    traceroute to 68.4.38.4 (68.4.38.4), 15 hops max, 60 byte packets
    1 24.105.8.6 (24.105.8.6) 1.079 ms 2.094 ms 2.096 ms
    2 24.105.30.148 (24.105.30.148) 2.095 ms 2.096 ms 2.097 ms
    3 37.244.0.100 (37.244.0.100) 2.083 ms 2.087 ms 2.087 ms
    4 37.244.0.32 (37.244.0.32) 2.085 ms 2.083 ms 2.150 ms
    5 70.191.61.9 (70.191.61.9) 2.064 ms 2.063 ms 2.061 ms
    6 68.1.1.170 (68.1.1.170) 4.812 ms 4.082 ms 4.123 ms
    7 ip68-4-12-10.oc.oc.cox.net (68.4.12.10) 3.545 ms ip68-4-12-79.oc.oc.cox.net (68.4.12.79) 3.615 ms 3.599 ms
    8 ip68-4-12-10.oc.oc.cox.net (68.4.12.10) 3.227 ms 3.114 ms 3.198 ms
    9 ip68-4-38-4.pv.oc.cox.net (68.4.38.4) 9.897 ms 13.957 ms 13.943 ms
    10 * * *
    11 * * *
    12 * * *
    13 * * *
    14 * * *
    15 * * *

    04/06/2016 01:12:14 UTC
    --------------------

    PING:
    PING 68.4.38.4 (68.4.38.4) 56(84) bytes of data.

    --- 68.4.38.4 ping statistics ---
    4 packets transmitted, 0 received, 100% packet loss, time 2998ms

    04/06/2016 01:12:14 UTC
    --------------------

    PING:
    PING 68.4.38.4 (68.4.38.4) 56(84) bytes of data.

    --- 68.4.38.4 ping statistics ---
    4 packets transmitted, 0 received, 100% packet loss, time 2998ms

    04/06/2016 01:12:14 UTC
    --------------------

    MTR:
    Start: Sat Jun 4 01:12:14 2016
    HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
    1.|-- 24.105.8.6 0.0% 10 0.7 0.7 0.5 0.8 0.0
    2.|-- 24.105.30.148 0.0% 10 1.4 1.2 1.0 1.4 0.0
    3.|-- 37.244.0.100 0.0% 10 4.4 2.9 1.5 4.4 0.9
    4.|-- 37.244.0.32 0.0% 10 2.5 1.9 1.4 2.5 0.0
    5.|-- 70.191.61.9 0.0% 10 1.5 1.6 1.1 2.5 0.0
    6.|-- 68.1.1.170 0.0% 10 3.7 3.6 3.2 4.1 0.0
    7.|-- ip68-4-12-10.oc.oc.cox.net 0.0% 10 3.7 3.6 3.1 4.2 0.0
    8.|-- ip68-4-12-10.oc.oc.cox.net 0.0% 10 3.4 3.2 2.9 3.5 0.0
    9.|-- ip68-4-38-4.pv.oc.cox.net 0.0% 10 11.3 10.9 9.9 11.8 0.3

    04/06/2016 01:12:14 UTC
    --------------------

    MTR:
    Start: Sat Jun 4 01:12:14 2016
    HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
    1.|-- 24.105.40.6 0.0% 10 0.6 0.6 0.5 0.8 0.0
    2.|-- 24.105.62.152 0.0% 10 1.4 1.3 1.2 1.5 0.0
    3.|-- 37.244.1.102 0.0% 10 2.5 2.6 2.4 3.7 0.3
    4.|-- 24.105.31.2 0.0% 10 20.1 20.3 19.9 21.5 0.3
    5.|-- 24.105.31.12 0.0% 10 20.2 20.6 20.1 22.2 0.5
    6.|-- 37.244.4.32 0.0% 10 20.0 20.7 20.0 23.1 0.9
    7.|-- 70.191.61.5 0.0% 10 19.7 19.8 19.7 20.0 0.0
    8.|-- rsmtdsrj02-ae0.0.rd.oc.cox.net 0.0% 10 72.4 74.2 72.2 81.5 3.3
    9.|-- ip68-4-12-99.oc.oc.cox.net 0.0% 10 72.6 72.9 72.5 73.5 0.0
    10.|-- ip68-4-12-99.oc.oc.cox.net 0.0% 10 72.2 72.3 72.1 72.6 0.0
    11.|-- ip68-4-38-4.pv.oc.cox.net 0.0% 10 80.3 80.5 79.3 82.5 0.8

    04/06/2016 01:12:14 UTC
    --------------------

    TRACEROUTE:
    traceroute to 68.4.38.4 (68.4.38.4), 15 hops max, 60 byte packets
    1 24.105.40.6 (24.105.40.6) 1.189 ms 1.591 ms 1.598 ms
    2 24.105.62.152 (24.105.62.152) 1.736 ms 1.813 ms 1.881 ms
    3 37.244.1.102 (37.244.1.102) 2.969 ms 3.012 ms 3.067 ms
    4 24.105.31.2 (24.105.31.2) 20.749 ms 20.762 ms 20.766 ms
    5 24.105.31.12 (24.105.31.12) 20.739 ms 20.744 ms 20.874 ms
    6 37.244.4.32 (37.244.4.32) 20.632 ms 20.866 ms 23.679 ms
    7 70.191.61.5 (70.191.61.5) 20.006 ms 19.927 ms 19.867 ms
    8 rsmtdsrj02-ae0.0.rd.oc.cox.net (68.1.0.189) 72.294 ms 72.233 ms 72.225 ms
    9 ip68-4-12-99.oc.oc.cox.net (68.4.12.99) 72.419 ms ip68-4-12-14.oc.oc.cox.net (68.4.12.14) 74.241 ms ip68-4-12-99.oc.oc.cox.net (68.4.12.99) 73.164 ms
    10 ip68-4-12-14.oc.oc.cox.net (68.4.12.14) 72.765 ms ip68-4-12-99.oc.oc.cox.net (68.4.12.99) 72.481 ms ip68-4-12-14.oc.oc.cox.net (68.4.12.14) 72.755 ms
    11 ip68-4-38-4.pv.oc.cox.net (68.4.38.4) 80.937 ms 80.429 ms 81.422 ms
    12 * * *
    13 * * *
    14 * * *
    15 * * *

    04/06/2016 01:12:14 UTC
    --------------------

    TRACEROUTE:
    traceroute to 68.4.38.4 (68.4.38.4), 15 hops max, 60 byte packets
    1 24.105.8.6 (24.105.8.6) 1.079 ms 2.094 ms 2.096 ms
    2 24.105.30.148 (24.105.30.148) 2.095 ms 2.096 ms 2.097 ms
    3 37.244.0.100 (37.244.0.100) 2.083 ms 2.087 ms 2.087 ms
    4 37.244.0.32 (37.244.0.32) 2.085 ms 2.083 ms 2.150 ms
    5 70.191.61.9 (70.191.61.9) 2.064 ms 2.063 ms 2.061 ms
    6 68.1.1.170 (68.1.1.170) 4.812 ms 4.082 ms 4.123 ms
    7 ip68-4-12-10.oc.oc.cox.net (68.4.12.10) 3.545 ms ip68-4-12-79.oc.oc.cox.net (68.4.12.79) 3.615 ms 3.599 ms
    8 ip68-4-12-10.oc.oc.cox.net (68.4.12.10) 3.227 ms 3.114 ms 3.198 ms
    9 ip68-4-38-4.pv.oc.cox.net (68.4.38.4) 9.897 ms 13.957 ms 13.943 ms
    10 * * *
    11 * * *
    12 * * *
    13 * * *
    14 * * *
    15 * * *

    04/06/2016 01:12:14 UTC
    --------------------

    PING:
    PING 68.4.38.4 (68.4.38.4) 56(84) bytes of data.

    --- 68.4.38.4 ping statistics ---
    4 packets transmitted, 0 received, 100% packet loss, time 2998ms

    04/06/2016 01:12:14 UTC
    --------------------

    PING:
    PING 68.4.38.4 (68.4.38.4) 56(84) bytes of data.

    --- 68.4.38.4 ping statistics ---
    4 packets transmitted, 0 received, 100% packet loss, time 2998ms

    04/06/2016 01:12:14 UTC
    --------------------

    MTR:
    Start: Sat Jun 4 01:12:14 2016
    HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
    1.|-- 24.105.8.6 0.0% 10 0.7 0.7 0.5 0.8 0.0
    2.|-- 24.105.30.148 0.0% 10 1.4 1.2 1.0 1.4 0.0
    3.|-- 37.244.0.100 0.0% 10 4.4 2.9 1.5 4.4 0.9
    4.|-- 37.244.0.32 0.0% 10 2.5 1.9 1.4 2.5 0.0
    5.|-- 70.191.61.9 0.0% 10 1.5 1.6 1.1 2.5 0.0
    6.|-- 68.1.1.170 0.0% 10 3.7 3.6 3.2 4.1 0.0
    7.|-- ip68-4-12-10.oc.oc.cox.net 0.0% 10 3.7 3.6 3.1 4.2 0.0
    8.|-- ip68-4-12-10.oc.oc.cox.net 0.0% 10 3.4 3.2 2.9 3.5 0.0
    9.|-- ip68-4-38-4.pv.oc.cox.net 0.0% 10 11.3 10.9 9.9 11.8 0.3

    04/06/2016 01:12:14 UTC
    --------------------

    MTR:
    Start: Sat Jun 4 01:12:14 2016
    HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
    1.|-- 24.105.40.6 0.0% 10 0.6 0.6 0.5 0.8 0.0
    2.|-- 24.105.62.152 0.0% 10 1.4 1.3 1.2 1.5 0.0
    3.|-- 37.244.1.102 0.0% 10 2.5 2.6 2.4 3.7 0.3
    4.|-- 24.105.31.2 0.0% 10 20.1 20.3 19.9 21.5 0.3
    5.|-- 24.105.31.12 0.0% 10 20.2 20.6 20.1 22.2 0.5
    6.|-- 37.244.4.32 0.0% 10 20.0 20.7 20.0 23.1 0.9
    7.|-- 70.191.61.5 0.0% 10 19.7 19.8 19.7 20.0 0.0
    8.|-- rsmtdsrj02-ae0.0.rd.oc.cox.net 0.0% 10 72.4 74.2 72.2 81.5 3.3
    9.|-- ip68-4-12-99.oc.oc.cox.net 0.0% 10 72.6 72.9 72.5 73.5 0.0
    10.|-- ip68-4-12-99.oc.oc.cox.net 0.0% 10 72.2 72.3 72.1 72.6 0.0
    11.|-- ip68-4-38-4.pv.oc.cox.net 0.0% 10 80.3 80.5 79.3 82.5 0.8

    04/06/2016 01:12:14 UTC
    --------------------
    I'm have exact same problem but fixing it soon would be great cause it only started acting up now
    Been having this issue since release, hopefully you can see some issues for me to work on to fix this.

    Playing on PC, Windows 10
    Security programs installed are Bitdefender and default windows security suites.
    ISP is ICONZ
    Playing from Auckland, New Zealand.
    Modem/router is NF4V VDSL/ADSL WIFI Gigabit Modem Router from Netcomm.
    Connection is Wireless.

    WINMTR:

    |------------------------------------------------------------------------------------------|
    | WinMTR statistics |
    | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    | 192.168.20.1 - 0 | 528 | 528 | 1 | 3 | 103 | 2 |
    | lo4770.c7200-02-air-agg.iconz.net - 0 | 528 | 528 | 5 | 8 | 116 | 24 |
    |as4770.cust.bdr01.akl05.akl.VOCUS.net.nz - 0 | 528 | 528 | 6 | 9 | 115 | 22 |
    |ten-0-3-0-122.bdr01.akl05.akl.VOCUS.net.nz - 43 | 197 | 114 | 6 | 9 | 112 | 7 |
    |ten-0-0-0-1.cor01.akl05.akl.VOCUS.net.nz - 44 | 193 | 109 | 130 | 136 | 238 | 131 |
    | bundle-200.cor02.lax01.ca.VOCUS.net - 44 | 193 | 109 | 130 | 136 | 237 | 131 |
    | bundle101.bdr02.lax01.ca.vocus.net - 44 | 193 | 109 | 130 | 138 | 237 | 132 |
    | eqix-ix-ch1.blizzard.com - 44 | 193 | 109 | 220 | 226 | 438 | 222 |
    | 37.244.1.35 - 44 | 193 | 109 | 207 | 212 | 314 | 208 |
    | 37.244.0.3 - 44 | 193 | 109 | 207 | 211 | 314 | 208 |
    |________________________________________________|______|______|______|______|______|______|
    WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

    Looking Glass results:

    TRACEROUTE:
    traceroute to 210.185.60.15 (210.185.60.15), 15 hops max, 60 byte packets
    1 24.105.12.6 (24.105.12.6) 0.794 ms 0.919 ms 1.234 ms
    2 24.105.30.148 (24.105.30.148) 1.026 ms 1.103 ms 1.185 ms
    3 37.244.0.100 (37.244.0.100) 2.708 ms 2.717 ms 2.717 ms
    4 24.105.31.1 (24.105.31.1) 9.661 ms 9.671 ms 9.673 ms
    5 24.105.31.7 (24.105.31.7) 9.082 ms 9.235 ms 9.242 ms
    6 37.244.2.32 (37.244.2.32) 8.937 ms 8.926 ms 8.984 ms
    7 swt01.sjc02.ca.vocusconnect.net (206.223.116.227) 8.375 ms 8.386 ms 8.383 ms
    8 ten-0-2-0-0.cor01.sjc01.ca.VOCUS.net (114.31.199.180) 202.202 ms 202.303 ms 202.292 ms
    9 100G-0-0-0-0.cor01.lax01.ca.vocus.net (49.255.255.1) 202.429 ms 202.360 ms 202.712 ms
    10 bundle-200.cor01.alb01.akl.VOCUS.net.nz (114.31.202.44) 202.892 ms 202.894 ms 202.702 ms
    11 ten-0-1-0.bdr01.akl05.akl.VOCUS.net.nz (114.31.202.89) 202.308 ms 202.383 ms 202.376 ms
    12 * * *
    13 * * *
    14 * * *
    15 * * *

    03/06/2016 06:35:05 UTC
    --------------------

    TRACEROUTE:
    traceroute to 210.185.60.15 (210.185.60.15), 15 hops max, 60 byte packets
    1 24.105.44.6 (24.105.44.6) 0.641 ms 0.769 ms 0.898 ms
    2 24.105.62.148 (24.105.62.148) 0.977 ms 1.257 ms 1.306 ms
    3 37.244.1.100 (37.244.1.100) 1.199 ms 1.289 ms 1.326 ms
    4 37.244.1.32 (37.244.1.32) 1.844 ms 3.079 ms 3.098 ms
    5 eqix-ch1.vocusconnect.com (206.223.119.142) 91.826 ms 92.019 ms 92.030 ms
    6 bundle153.cor02.lax01.ca.vocus.net (49.255.255.14) 215.626 ms 215.435 ms 215.470 ms
    7 bundle-200.cor01.akl05.akl.VOCUS.net.nz (114.31.202.46) 215.761 ms 215.678 ms 215.667 ms
    8 ten-2-0-0.bdr01.akl05.akl.VOCUS.net.nz (114.31.202.41) 215.576 ms 215.584 ms 215.582 ms
    9 * * *
    10 * * *
    11 * * *
    12 * * *
    13 * * *
    14 * * *
    15 * * *

    03/06/2016 06:35:06 UTC
    --------------------

    PING:
    PING 210.185.60.15 (210.185.60.15) 56(84) bytes of data.

    --- 210.185.60.15 ping statistics ---
    4 packets transmitted, 0 received, 100% packet loss, time 2999ms

    03/06/2016 06:35:05 UTC
    --------------------

    PING:
    PING 210.185.60.15 (210.185.60.15) 56(84) bytes of data.

    --- 210.185.60.15 ping statistics ---
    4 packets transmitted, 0 received, 100% packet loss, time 2999ms

    03/06/2016 06:35:06 UTC
    --------------------

    MTR:
    Start: Fri Jun 3 06:35:05 2016
    HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
    1.|-- 24.105.44.6 0.0% 10 1.1 0.7 0.6 1.1 0.0
    2.|-- 24.105.62.148 0.0% 10 1.1 1.2 1.0 1.7 0.0
    3.|-- 37.244.1.100 0.0% 10 1.3 1.8 1.3 2.7 0.3
    4.|-- 37.244.1.32 0.0% 10 1.9 2.2 1.4 3.9 0.6
    5.|-- eqix-ch1.vocusconnect.com 0.0% 10 92.4 92.6 92.0 93.4 0.0
    6.|-- bundle153.cor02.lax01.ca.vocus.net 0.0% 10 215.9 215.8 215.4 216.0 0.0
    7.|-- bundle-200.cor01.akl05.akl.VOCUS.net.nz 0.0% 10 216.1 216.3 215.9 216.7 0.0
    8.|-- ten-2-0-0.bdr01.akl05.akl.VOCUS.net.nz 0.0% 10 216.1 215.9 215.6 216.1 0.0
    9.|-- as4770.cust.bdr01.akl05.akl.VOCUS.net.nz 20.0% 10 216.1 215.8 215.4 216.1 0.0
    10.|-- lo4770.c7200-02-air-agg.iconz.net 20.0% 10 216.5 216.5 215.9 217.3 0.0
    11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

    03/06/2016 06:35:05 UTC
    --------------------

    MTR:
    Start: Fri Jun 3 06:35:05 2016
    HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
    1.|-- 24.105.12.6 0.0% 10 0.5 0.6 0.5 0.9 0.0
    2.|-- 24.105.30.148 0.0% 10 1.0 1.1 0.9 1.4 0.0
    3.|-- 37.244.0.100 0.0% 10 1.9 2.6 1.8 4.8 0.7
    4.|-- 24.105.31.1 0.0% 10 8.5 9.7 8.4 11.9 1.0
    5.|-- 24.105.31.7 0.0% 10 9.0 9.3 8.9 11.2 0.6
    6.|-- 37.244.2.32 0.0% 10 9.1 9.1 8.9 9.4 0.0
    7.|-- swt01.sjc02.ca.vocusconnect.net 0.0% 10 8.4 8.4 8.4 8.5 0.0
    8.|-- ten-0-2-0-0.cor01.sjc01.ca.VOCUS.net 0.0% 10 202.2 202.4 202.2 203.0 0.0
    9.|-- 100G-0-0-0-0.cor01.lax01.ca.vocus.net 0.0% 10 202.4 202.4 202.4 202.5 0.0
    10.|-- bundle-200.cor01.alb01.akl.VOCUS.net.nz 0.0% 10 203.0 203.0 202.7 203.4 0.0
    11.|-- ten-0-1-0.bdr01.akl05.akl.VOCUS.net.nz 0.0% 10 202.5 202.5 202.3 202.6 0.0
    12.|-- as4770.cust.bdr01.akl05.akl.VOCUS.net.nz 10.0% 10 202.8 202.8 202.6 203.3 0.0
    13.|-- lo4770.c7200-02-air-agg.iconz.net 10.0% 10 202.7 202.8 202.7 203.1 0.0
    14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

    03/06/2016 06:35:05 UTC
    --------------------
    Keep getting disconnected from game server. On PS4. A code pops up at end of message LC-202. I hope you get this resolved it's really frustrating thanks
    Playing on PC, Windows 10
    Security programs installed are Bitdefender and default windows security suites.
    ISP is ICONZ
    Playing from Bulgaria
    Modem/router is NF4V VDSL/ADSL WIFI Gigabit Modem Router from Netcomm.
    Connection is Wireless.

    WINMTR:

    |------------------------------------------------------------------------------------------|
    | WinMTR statistics |
    | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    | 192.168.20.1 - 0 | 528 | 528 | 1 | 3 | 103 | 2 |
    | lo4770.c7200-02-air-agg.iconz.net - 0 | 528 | 528 | 5 | 8 | 116 | 24 |
    |as4770.cust.bdr01.akl05.akl.VOCUS.net.nz - 0 | 528 | 528 | 6 | 9 | 115 | 22 |
    |ten-0-3-0-122.bdr01.akl05.akl.VOCUS.net.nz - 43 | 197 | 114 | 6 | 9 | 112 | 7 |
    |ten-0-0-0-1.cor01.akl05.akl.VOCUS.net.nz - 44 | 193 | 109 | 130 | 136 | 238 | 131 |
    | bundle-200.cor02.lax01.ca.VOCUS.net - 44 | 193 | 109 | 130 | 136 | 237 | 131 |
    | bundle101.bdr02.lax01.ca.vocus.net - 44 | 193 | 109 | 130 | 138 | 237 | 132 |
    | eqix-ix-ch1.blizzard.com - 44 | 193 | 109 | 220 | 226 | 438 | 222 |
    | 37.244.1.35 - 44 | 193 | 109 | 207 | 212 | 314 | 208 |
    | 37.244.0.3 - 44 | 193 | 109 | 207 | 211 | 314 | 208 |
    |________________________________________________|______|______|______|______|______|______|
    WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

    Looking Glass results:

    TRACEROUTE:
    traceroute to 210.185.60.15 (210.185.60.15), 15 hops max, 60 byte packets
    1 24.105.12.6 (24.105.12.6) 0.794 ms 0.919 ms 1.234 ms
    2 24.105.30.148 (24.105.30.148) 1.026 ms 1.103 ms 1.185 ms
    3 37.244.0.100 (37.244.0.100) 2.708 ms 2.717 ms 2.717 ms
    4 24.105.31.1 (24.105.31.1) 9.661 ms 9.671 ms 9.673 ms
    5 24.105.31.7 (24.105.31.7) 9.082 ms 9.235 ms 9.242 ms
    6 37.244.2.32 (37.244.2.32) 8.937 ms 8.926 ms 8.984 ms
    7 swt01.sjc02.ca.vocusconnect.net (206.223.116.227) 8.375 ms 8.386 ms 8.383 ms
    8 ten-0-2-0-0.cor01.sjc01.ca.VOCUS.net (114.31.199.180) 202.202 ms 202.303 ms 202.292 ms
    9 100G-0-0-0-0.cor01.lax01.ca.vocus.net (49.255.255.1) 202.429 ms 202.360 ms 202.712 ms
    10 bundle-200.cor01.alb01.akl.VOCUS.net.nz (114.31.202.44) 202.892 ms 202.894 ms 202.702 ms
    11 ten-0-1-0.bdr01.akl05.akl.VOCUS.net.nz (114.31.202.89) 202.308 ms 202.383 ms 202.376 ms
    12 * * *
    13 * * *
    14 * * *
    15 * * *

    03/06/2016 06:35:05 UTC
    --------------------

    TRACEROUTE:
    traceroute to 210.185.60.15 (210.185.60.15), 15 hops max, 60 byte packets
    1 24.105.44.6 (24.105.44.6) 0.641 ms 0.769 ms 0.898 ms
    2 24.105.62.148 (24.105.62.148) 0.977 ms 1.257 ms 1.306 ms
    3 37.244.1.100 (37.244.1.100) 1.199 ms 1.289 ms 1.326 ms
    4 37.244.1.32 (37.244.1.32) 1.844 ms 3.079 ms 3.098 ms
    5 eqix-ch1.vocusconnect.com (206.223.119.142) 91.826 ms 92.019 ms 92.030 ms
    6 bundle153.cor02.lax01.ca.vocus.net (49.255.255.14) 215.626 ms 215.435 ms 215.470 ms
    7 bundle-200.cor01.akl05.akl.VOCUS.net.nz (114.31.202.46) 215.761 ms 215.678 ms 215.667 ms
    8 ten-2-0-0.bdr01.akl05.akl.VOCUS.net.nz (114.31.202.41) 215.576 ms 215.584 ms 215.582 ms
    9 * * *
    10 * * *
    11 * * *
    12 * * *
    13 * * *
    14 * * *
    15 * * *

    03/06/2016 06:35:06 UTC
    --------------------

    PING:
    PING 210.185.60.15 (210.185.60.15) 56(84) bytes of data.

    --- 210.185.60.15 ping statistics ---
    4 packets transmitted, 0 received, 100% packet loss, time 2999ms

    03/06/2016 06:35:05 UTC
    --------------------

    PING:
    PING 210.185.60.15 (210.185.60.15) 56(84) bytes of data.

    --- 210.185.60.15 ping statistics ---
    4 packets transmitted, 0 received, 100% packet loss, time 2999ms

    03/06/2016 06:35:06 UTC
    --------------------

    MTR:
    Start: Fri Jun 3 06:35:05 2016
    HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
    1.|-- 24.105.44.6 0.0% 10 1.1 0.7 0.6 1.1 0.0
    2.|-- 24.105.62.148 0.0% 10 1.1 1.2 1.0 1.7 0.0
    3.|-- 37.244.1.100 0.0% 10 1.3 1.8 1.3 2.7 0.3
    4.|-- 37.244.1.32 0.0% 10 1.9 2.2 1.4 3.9 0.6
    5.|-- eqix-ch1.vocusconnect.com 0.0% 10 92.4 92.6 92.0 93.4 0.0
    6.|-- bundle153.cor02.lax01.ca.vocus.net 0.0% 10 215.9 215.8 215.4 216.0 0.0
    7.|-- bundle-200.cor01.akl05.akl.VOCUS.net.nz 0.0% 10 216.1 216.3 215.9 216.7 0.0
    8.|-- ten-2-0-0.bdr01.akl05.akl.VOCUS.net.nz 0.0% 10 216.1 215.9 215.6 216.1 0.0
    9.|-- as4770.cust.bdr01.akl05.akl.VOCUS.net.nz 20.0% 10 216.1 215.8 215.4 216.1 0.0
    10.|-- lo4770.c7200-02-air-agg.iconz.net 20.0% 10 216.5 216.5 215.9 217.3 0.0
    11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

    03/06/2016 06:35:05 UTC
    --------------------

    MTR:
    Start: Fri Jun 3 06:35:05 2016
    HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
    1.|-- 24.105.12.6 0.0% 10 0.5 0.6 0.5 0.9 0.0
    2.|-- 24.105.30.148 0.0% 10 1.0 1.1 0.9 1.4 0.0
    3.|-- 37.244.0.100 0.0% 10 1.9 2.6 1.8 4.8 0.7
    4.|-- 24.105.31.1 0.0% 10 8.5 9.7 8.4 11.9 1.0
    5.|-- 24.105.31.7 0.0% 10 9.0 9.3 8.9 11.2 0.6
    6.|-- 37.244.2.32 0.0% 10 9.1 9.1 8.9 9.4 0.0
    7.|-- swt01.sjc02.ca.vocusconnect.net 0.0% 10 8.4 8.4 8.4 8.5 0.0
    8.|-- ten-0-2-0-0.cor01.sjc01.ca.VOCUS.net 0.0% 10 202.2 202.4 202.2 203.0 0.0
    9.|-- 100G-0-0-0-0.cor01.lax01.ca.vocus.net 0.0% 10 202.4 202.4 202.4 202.5 0.0
    10.|-- bundle-200.cor01.alb01.akl.VOCUS.net.nz 0.0% 10 203.0 203.0 202.7 203.4 0.0
    11.|-- ten-0-1-0.bdr01.akl05.akl.VOCUS.net.nz 0.0% 10 202.5 202.5 202.3 202.6 0.0
    12.|-- as4770.cust.bdr01.akl05.akl.VOCUS.net.nz 10.0% 10 202.8 202.8 202.6 203.3 0.0
    13.|-- lo4770.c7200-02-air-agg.iconz.net 10.0% 10 202.7 202.8 202.7 203.1 0.0
    14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
    Playing on PS4
    Name of ISP: Etisalat
    Country, City, State/Province you play from: United Arab Emirates (UAE)
    Brief description of the issue: I keep getting failed to connect to server almost 95% of the time.
    Modem brand and model number: Fiber Optics
    Router brand and model number: D-Link AC3200
    Is the connection wired or wireless: tried both wireless and wired with no difference.

    MTR test (can't copy from PS4):
    http://postimg.org/image/qo1bcc9qz/
    http://postimg.org/image/z3rswlahn/
    Playing on PS4
    Name of ISP: MEO
    Country, City, State/Province you play from: Portugal
    Brief description of the issue: I keep getting failed to connect to server almost 95% of the time.
    Modem brand and model number: technicolor
    Router brand and model number: TG784n v3
    Is the connection wired or wireless: wired
    Other: i start to having problems when i enable Game Mode on my router...
    Are you playing on: PS4
    Name of security programs currently installed: Nortan
    Country, City, State/Province you play from: Sydney, Australia
    Brief description of the issue: Error LC-202 constantly on the menu or in the middle of a game
    Modem brand and model number: Netgear D600
    Is the connection wired or wireless: Wired
    Playing on PS4
    Name of ISP: Etisalat
    Country, City, State/Province you play from: United Arab Emirates (UAE)
    Brief description of the issue: I keep getting failed to connect to server evrey time i join
    Modem brand and model number: unkown
    Router brand and model number: D-Link 803
    Is the connection wired or wireless: tried both still same
    I dont know if this helps but here is a WinMTR I had running for a long while now.

    I use Comcast in Utah as my ISP and the modem is a Cisco DPC3941T and run the game off PC Windows 10, the specific issue is constant disconnections at random times.

    |------------------------------------------------------------------------------------------|
    | WinMTR statistics |
    | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    | 10.0.0.1 - 1 | 64127 | 64126 | 0 | 5 | 611 | 4 |
    | 96.120.96.73 - 1 | 64126 | 64125 | 9 | 19 | 748 | 22 |
    |te-0-4-0-2-sur03.ogden.ut.utah.comcast.net - 1 | 64126 | 64125 | 9 | 19 | 683 | 13 |
    |be-2-ar01.saltlakecity.ut.utah.comcast.net - 0 | 64130 | 64130 | 10 | 21 | 631 | 15 |
    |hu-0-15-0-0-ar01.sandy.ut.utah.comcast.net - 0 | 64130 | 64130 | 10 | 21 | 678 | 20 |
    |be-33660-cr01.sunnyvale.ca.ibone.comcast.net - 0 | 64129 | 64129 | 25 | 36 | 965 | 33 |
    |be-10915-cr02.losangeles.ca.ibone.comcast.net - 1 | 64122 | 64120 | 33 | 44 | 732 | 37 |
    |hu-0-1-0-1-pe02.600wseventh.ca.ibone.comcast.net - 0 | 64129 | 64129 | 33 | 43 | 759 | 38 |
    | 50.242.151.166 - 1 | 64126 | 64125 | 33 | 43 | 798 | 36 |
    | 37.244.0.3 - 1 | 64126 | 64125 | 34 | 45 | 697 | 46 |
    |________________________________________________|______|______|______|______|______|______|
    WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

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