Just updated Battle.net and now it crashes.

Technical Support

"The application encountered an unexpected error.

To help us identify the problem, please describe what you were doing when the error occurred.

Please use the Report ID below when communicating with Blizzard about this issue."

Report ID: 8E74AB78-C623-47C3-BB75-1AE21F0E7C5A
Hey there Ranulf!

Would start out by going through the steps here:


Took a look over some crash logs tied to that error code and if there are still issues let's try uninstalling any Wacom software that may be present as we're seeing this popup:

DBG-MODULE<6D6A0000 0019f000 "Wacom_Tablet.dll"

We've seen conflicts with Wacom and the Battle.net app in the past and so would suggest uninstalling any Wacom software before giving the Battle.net app another go.
Still actin' up.

New code: CB43C8B0-D8CC-44A0-84B5-736D9170E226
11/08/2016 08:48 PMPosted by Ranulf
Still actin' up.

New code: CB43C8B0-D8CC-44A0-84B5-736D9170E226

Not puling anything up with the newest code though it may just be taking time. Can we get a second one just in case?

And just to be sure, did we go through and delete both the Battle.net and Blizzard Entertainment folders in the programdata folder?
Sorry, watching the election, lol...

I did another re-install, seems ok so far.

Any reason why this is happening?

Started up after the most recent Battle.net update just a couple days ago.
Seems there may have been an issue with the update process as its not affecting everyone. We've been seeing quite a few contacts on this though and generally reinstalling after clearing out all the Battle.net files tends to fix it.
I have the same issue
I would like to keep battle.net configs before a reinstall , where they are located?
tried deleting and re installing but gave me a new code instead
reinstalling worked. i get an error sometimes when people dodge a game.

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