High ping is ruining this game

Technical Support
64-bit i5-2300, Radeon R9 200 series.

Since the Halloween patch I've had almost constant ping spikes on the EU servers (using Virgin Media, in London). It usually happens in two or three matches a day. It spikes for a little while, mostly during fights or when there's a lot of things going on, and then stops. Ping is usually 38 - 40, but these spikes send it up to anywhere between 1 - 5000ms.

I have no other problems with any online games (TF2, etc). I've tried flushing dns cache, resetting firewall, reinstalling the game, etc.

Any ideas what else I can do?
Hey perscitia,

Likely there is something going on between you and the server. We are going to need to get you to run some connection tests so we can go from there. Just follow the below instructions for WinMTR and post the results and we can go from there.

1. Download WinMTR from http://winmtr.net/download-winmtr/
2. Unzip the WinMTR.zip file to the Desktop.
3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
4. Run the WinMTR.exe
5. Type the IP address you want to trace in the "Host" field. If you are not sure what IP address to use, be sure to check out our "Running A Pathping Test" (https://us.battle.net/support/en/article/running-a-pathping-test) support article, which mentions all of our IPs used for troubleshooting purposes.
6. Click on "Start" and then launch the game. Once you notice the connection issue, play for about 10 more minutes, minimize the game and click on "Stop".
7. Click on "Copy text to clipboard" and paste the results into your reply.
Here's the text of a game I had just now, hit 400+ ping for a while:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| routerlogin.net - 77 | 2581 | 614 | 1 | 76 | 3062 | 6 |
| 10.165.96.1 - 83 | 3470 | 613 | 7 | 80 | 3111 | 9 |
|croy-core-2a-xe-012-0.network.virginmedia.net - 81 | 3260 | 623 | 7 | 95 | 3766 | 10 |
| No response from host - 100 | 4458 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4188 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5078 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3050 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2576 | 0 | 0 | 0 | 0 | 0 |
| ams2-ic-1-ae0-0.network.virginmedia.net - 90 | 5784 | 603 | 34 | 105 | 2914 | 46 |
| No response from host - 100 | 5586 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 2262 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3837 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 6536 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3825 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3433 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3038 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5268 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4215 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3337 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3578 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3480 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 1315 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3596 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4561 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5988 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3853 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2800 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3888 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 3195 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3154 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Are you using a wireless connection? That first hop looks really bad.

| routerlogin.net - 77 | 2581 | 614 | 1 | 76 | 3062 | 6 |

If that's accurate its showing 77% packet loss and latency spikes up to 3062ms which is over a 3 second delay. If you are on wireless I would definitely try connecting via a wired connection to see if that helps and reply back with an updated WinMTR.
Sadly I can't use a wired connection because of the way my home is set up.

If you think it's definitely a wifi issue I'll look at upgrading my router or something. I was afraid it would be that. :/
If you are using a 5ghz wireless signal you can try cutting down to 2.4ghz as that will have better range and pass through physical barriers better compared to 5ghz just due to how radio waves work. It will be slower but more stable so worth a shot My recommendation is always to use wired as personal experience with wireless has shown that even in ideal conditions it is not always stable. I understand that wireless is convenient but it has its draw backs and wired would definitely be the way to go if you can figure out a way to make it work.

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