Ping/Server issues

Technical Support
My ping is sometimes really good (19-20 ms) and sometimes really bad (250+ ms) and I can't find a reason why it's one or the other because I don't do anything differently but I get different results seemingly at random.

I have a feeling it has to do with the server I'm being connected to, but I really don't know. I ran a traceroute and pathping for the server I was most recently connected to here:

tracert:

Tracing route to ec2-54-254-218-167.ap-southeast-1.compute.amazonaws.com [54.254.218.167]
over a maximum of 30 hops:

1 3 ms 2 ms 7 ms 10.165.15.254
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * 11 ms 13 ms as3491.chi11.ip4.gtt.net [173.205.53.22]
6 * 208 ms 215 ms HundredGE0-3-0-0.br02.hkg12.pccwbtn.net [63.218.174.193]
7 * 225 ms 228 ms amazon.buneth1.br02.hkg12.pccwbtn.net [63.217.254.74]
8 * 305 ms 258 ms 54.240.241.58
9 * 251 ms 251 ms 54.240.241.55
10 * 260 ms 259 ms 54.240.241.119
11 * 261 ms 263 ms 52.93.8.172
12 * 244 ms 244 ms 52.93.8.105
13 * 253 ms 250 ms 52.93.8.126
14 * 253 ms 250 ms 52.93.8.139
15 * 246 ms 259 ms 203.83.223.31
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


pathping:

Tracing route to ec2-54-254-218-167.ap-southeast-1.compute.amazonaws.com [54.254.218.167]
over a maximum of 30 hops:
0 DCurves [10.165.14.3]
1 10.165.15.254
2 * 10.251.4.17
3 * 10.251.203.25
4 * * *
Computing statistics for 75 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DCurves [10.165.14.3]
0/ 100 = 0% |
1 5ms 0/ 100 = 0% 0/ 100 = 0% 10.165.15.254
0/ 100 = 0% |
2 15ms 0/ 100 = 0% 0/ 100 = 0% 10.251.4.17
0/ 100 = 0% |
3 6ms 0/ 100 = 0% 0/ 100 = 0% 10.251.203.25

Trace complete.


Any help would be greatly appreciated, thanks
Hey Chumbles,

So looking at that connection test it is showing you connected to the South East Asian servers. This indicates that when the game ran a connection test to figure out what server was best it showed your connect to SEA was better then one of the US servers. Looking at the tracert it looks like there may have been some packet loss. What I would do is have you run a WinMTR for a bit and we can go from there.

Please follow the steps below so we can get an idea of what is going on and test your connection:
1. Download WinMTR from http://winmtr.net/download-winmtr/
2. Unzip the WinMTR.zip file to the Desktop.
3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
4. Run the WinMTR.exe
5. Type the IP address you want to trace in the "Host" field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph. In the top left corner is the IP address you want to run WinMTR to.
6. Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on "Stop".
7. Click on "Copy text to clipboard" and paste the results into your reply.
I live in Michigan, is there any way to make sure I don't get connected to South East Asian servers?

I'm assuming the times I have good ping are when it connects me to US servers and then the bad ping is for Asian servers, so is there any way to figure out why it might be connecting me to servers so far away? Because if I can fix that problem, it would make my life a whole lot easier
That's why I want to have you run a WinMTR and hopefully that will capture the bad connection data and we can go from there. What I would do is go in-game and when you notice you have a good connection hit Ctrl+Shift+N and take note of the IP address, it should be ORD1 or LAX1 or similar as those are our Chicago and LA servers. Run WinMTR to these IPs when you notice you are getting high latency so we can try to see if its a routing issue to the US server and a hiccup somewhere between you and the server.
This is what I got when I ran WinMTR, is it helpful at all?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.165.15.254 - 1 | 618 | 616 | 2 | 123 | 4099 | 10 |
| 10.251.4.17 - 1 | 606 | 601 | 0 | 112 | 4158 | 122 |
| 10.251.203.25 - 1 | 613 | 610 | 0 | 93 | 4171 | 571 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| as2914.chi11.ip4.gtt.net - 1 | 603 | 597 | 0 | 112 | 4149 | 118 |
| 129.250.199.42 - 2 | 586 | 576 | 0 | 98 | 4159 | 81 |
| 37.244.1.33 - 3 | 571 | 556 | 0 | 86 | 4163 | 225 |
| 37.244.1.101 - 2 | 595 | 587 | 0 | 95 | 4131 | 14 |
| 24.105.62.149 - 2 | 583 | 572 | 0 | 103 | 4136 | 31 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 126 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
I'm having the same issue, my client is connecting to Australia and Asia.

I'm located in Puerto Rico, which is weird.

This has been happening since the last patch more frequently.

Let us know what we can do to connect to the most logical option in terms of server/ping.

Regards.
all i have to say is that if you are having problems connecting to the US servers living in Michigan, then i would assume that even doing a WinMTR will not solve your issue since it sounds like, and i also assume this having bad latency problems like you, that the problem is only on the server side meaning your information will do little to help narrow down the problem since there is more then just you having the issue.

I would suggest that Blizzard takes the time to look into the servers on their end because connecting to a server you are not a resident of is their problem not your.
Exactly - this is a blizzard issue... all of this nonsense in the forums about tracerts and winmtr lol...

anyway - dont play anymore cause its just unplayable with these pings...

02/10/2018 03:56 PMPosted by Balthizar
all i have to say is that if you are having problems connecting to the US servers living in Michigan, then i would assume that even doing a WinMTR will not solve your issue since it sounds like, and i also assume this having bad latency problems like you, that the problem is only on the server side meaning your information will do little to help narrow down the problem since there is more then just you having the issue.

I would suggest that Blizzard takes the time to look into the servers on their end because connecting to a server you are not a resident of is their problem not your.
yea the servers are !@#$ed. this has been happening every evening/night.
02/10/2018 05:59 PMPosted by buggy
yea the servers are !@#$ed. this has been happening every evening/night.


Exactly, and no end in sight..
East Coast servers are bad its been since the base loot box event lots of people are complaining about it now here are a few test I ran tonight. Each was one game they were fast games so tests were about 7-10 mins long and I checked I.P for each one. 24.105.41 and 24.105.44.69
test 1
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 10.0.0.1 - 0 | 486 | 486 | 2 | 11 | 19 | 14 |

| 96.120.66.165 - 1 | 482 | 481 | 0 | 11 | 21 | 8 |

| 162.151.219.5 - 0 | 486 | 486 | 6 | 11 | 21 | 9 |

| 96.108.47.122 - 0 | 486 | 486 | 6 | 11 | 23 | 11 |

|be-307-ar01.chartford.ct.hartford.comcast.net - 0 | 486 | 486 | 9 | 13 | 26 | 13 |

| be-2-ar01.needham.ma.boston.comcast.net - 1 | 482 | 481 | 0 | 18 | 31 | 19 |

|be-7015-cr02.newyork.ny.ibone.comcast.net - 0 | 486 | 486 | 20 | 25 | 38 | 23 |

|be-10396-pe01.60hudson.ny.ibone.comcast.net - 0 | 486 | 486 | 20 | 24 | 33 | 24 |

| 173.167.57.150 - 1 | 482 | 481 | 0 | 24 | 53 | 23 |

| ae1-br01-eqny8.blizzardonline.net - 0 | 486 | 486 | 19 | 24 | 48 | 25 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Test 2
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 10.0.0.1 - 0 | 330 | 330 | 2 | 11 | 16 | 13 |

| 96.120.66.165 - 0 | 330 | 330 | 7 | 11 | 20 | 10 |

| 162.151.219.5 - 0 | 330 | 330 | 7 | 11 | 17 | 12 |

| 96.108.47.122 - 0 | 330 | 330 | 7 | 11 | 17 | 8 |

|be-307-ar01.chartford.ct.hartford.comcast.net - 0 | 330 | 330 | 10 | 13 | 26 | 17 |

| be-2-ar01.needham.ma.boston.comcast.net - 1 | 326 | 325 | 0 | 18 | 25 | 16 |

|be-7015-cr02.newyork.ny.ibone.comcast.net - 0 | 330 | 330 | 20 | 25 | 56 | 28 |

|be-10396-pe01.60hudson.ny.ibone.comcast.net - 1 | 326 | 325 | 0 | 24 | 29 | 21 |

| 173.167.57.150 - 0 | 330 | 330 | 20 | 24 | 60 | 24 |

| ae1-br01-eqny8.blizzardonline.net - 1 | 326 | 325 | 0 | 24 | 31 | 24 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 66 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Test 3
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 10.0.0.1 - 0 | 314 | 314 | 5 | 11 | 16 | 9 |

| 96.120.66.165 - 0 | 314 | 314 | 6 | 11 | 22 | 8 |

| 162.151.219.5 - 0 | 314 | 314 | 7 | 11 | 21 | 13 |

| 96.108.47.122 - 0 | 314 | 314 | 7 | 11 | 18 | 14 |

|be-307-ar01.chartford.ct.hartford.comcast.net - 0 | 314 | 314 | 9 | 13 | 26 | 13 |

| be-2-ar01.needham.ma.boston.comcast.net - 1 | 311 | 310 | 14 | 18 | 36 | 18 |

|be-7015-cr02.newyork.ny.ibone.comcast.net - 1 | 311 | 310 | 0 | 25 | 33 | 24 |

|be-10396-pe01.60hudson.ny.ibone.comcast.net - 1 | 311 | 310 | 0 | 24 | 32 | 25 |

| 173.167.57.150 - 0 | 314 | 314 | 19 | 24 | 52 | 22 |

| ae1-br01-eqny8.blizzardonline.net - 0 | 314 | 314 | 20 | 24 | 33 | 26 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 62 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

test 4
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 10.0.0.1 - 0 | 377 | 377 | 4 | 11 | 16 | 10 |

| 96.120.66.165 - 0 | 377 | 377 | 7 | 11 | 23 | 11 |

| 96.108.57.133 - 0 | 377 | 377 | 7 | 11 | 20 | 12 |

| 96.108.47.122 - 0 | 377 | 377 | 7 | 11 | 22 | 9 |

|be-307-ar01.chartford.ct.hartford.comcast.net - 1 | 373 | 372 | 0 | 13 | 19 | 12 |

| be-2-ar01.needham.ma.boston.comcast.net - 1 | 373 | 372 | 0 | 18 | 28 | 20 |

|be-7015-cr02.newyork.ny.ibone.comcast.net - 1 | 373 | 372 | 0 | 25 | 45 | 25 |

|be-10396-pe01.60hudson.ny.ibone.comcast.net - 0 | 377 | 377 | 19 | 24 | 34 | 23 |

| 173.167.57.150 - 0 | 377 | 377 | 19 | 24 | 44 | 25 |

| ae1-br01-eqny8.blizzardonline.net - 1 | 373 | 372 | 0 | 24 | 33 | 27 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 75 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
It seems to me, it is trying to connect us with servers overseas.
Same issue here, it is a shame cuz now the game is unplayable.
If you have VPN just connect to some where in the west coast. You have higher ping (around 80-90 for me) but there is no fluctuation or lag spikes. Its a temp work around until they fix the server issue.
The problem is they aren't aware of an issue. They need to start getting some tests as apparently they aren't going to dig into this on their own.

https://us.battle.net/forums/en/overwatch/topic/20757255749

Instructions here, last post.

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