my connection is disconnected so often.so pls helppp

Technical Support
I have a little internet connection problem. it said you lost connection from server so frequently almost 5 to 6 times. Last year it never happened even once!.Therefore I almost cannot play compet when that happen but i still can play in quick play happily until i think the connection get more stable. So now you penalty me 14 games from leaver penalty!!! by your server disconnected me !!!! omg even quick play you are going to force me to stop playing the game!!!!
PLEASEEEEEEEEE dont penalty in Quick play. Compet is understandable.
I NEED HELP NOW!
- Could you please check my ID what happen with the server? why I lost connection from server so many times when I started playing the game.
- If it not because of the server then how can I check what happen to my computer??
- Please help or I cant play OW forever T T
and now you not even allow me to rejoin the game. server disconnected and permanently remove me from play. Why so hard to me T T
lost connection randomly every 5 - 6 mins
how can i play game without leaver penalty!!!
https://us.battle.net/support/en/article/7263

Go here, follow the instructions and post the results
Thank you sir! > <
TRACEROUTE:
traceroute to 124.122.192.191 (124.122.192.191), 15 hops max, 60 byte packets
1 24.105.8.6 (24.105.8.6) 0.657 ms 1.126 ms 1.134 ms
2 24.105.30.152 (24.105.30.152) 1.129 ms 1.128 ms 1.127 ms
3 37.244.0.102 (37.244.0.102) 1.341 ms 1.398 ms 1.465 ms
4 37.244.0.34 (37.244.0.34) 2.655 ms 2.660 ms 2.662 ms
5 10gigabitethernet1-3.core1.lax1.he.net (206.223.123.37) 1.102 ms 1.102 ms 1.101 ms
6 100ge14-1.core1.lax2.he.net (72.52.92.122) 3.124 ms 1.278 ms 1.254 ms
7 cat-telecom-public-company-ltd.10gigabitethernet10-17.core1.lax2.he.net (65.19.191.102) 3.347 ms 3.350 ms 3.374 ms
8 61.19.9.209 (61.19.9.209) 204.486 ms 203.986 ms 203.965 ms
9 61.19.7.14 (61.19.7.14) 198.159 ms 197.692 ms 197.676 ms
10 122.155.226.18 (122.155.226.18) 196.006 ms 195.935 ms 196.027 ms
11 61-91-213-9.static.asianet.co.th (61.91.213.9) 196.197 ms 196.347 ms 196.331 ms
12 ppp-171-102-252-9.revip18.asianet.co.th (171.102.252.9) 210.137 ms * *
13 ppp-171-102-254-115.revip18.asianet.co.th (171.102.254.115) 196.128 ms * *
14 * * *
15 * * *

30/04/2017 13:47:57 UTC
--------------------

TRACEROUTE:
traceroute to 124.122.192.191 (124.122.192.191), 15 hops max, 60 byte packets
1 24.105.44.6 (24.105.44.6) 0.943 ms 1.520 ms 1.534 ms
2 24.105.62.148 (24.105.62.148) 1.521 ms 1.523 ms 1.528 ms
3 37.244.1.100 (37.244.1.100) 1.564 ms 1.616 ms 1.669 ms
4 37.244.1.32 (37.244.1.32) 3.257 ms 3.272 ms 3.276 ms
5 10gigabitethernet4-1.core1.chi1.he.NET (206.223.119.37) 4.373 ms 4.382 ms 4.384 ms
6 100ge14-2.core1.msp1.he.net (184.105.223.178) 9.306 ms 9.329 ms 9.311 ms
7 100ge8-1.core1.den1.he.net (184.105.222.93) 33.207 ms 33.215 ms 32.834 ms
8 10ge13-1.core1.lax2.he.net (72.52.92.38) 59.238 ms 58.913 ms 59.137 ms
9 cat-telecom-public-company-ltd.10gigabitethernet10-17.core1.lax2.he.net (65.19.191.102) 52.958 ms 52.551 ms 52.535 ms
10 61.19.9.205 (61.19.9.205) 252.532 ms 252.895 ms 252.917 ms
11 61.19.7.14 (61.19.7.14) 255.084 ms 254.696 ms 254.678 ms
12 122.155.226.18 (122.155.226.18) 253.239 ms 253.267 ms *
13 * * *
14 * * *
15 * ppp-171-102-254-101.revip18.asianet.co.th (171.102.254.101) 254.137 ms 254.238 ms

30/04/2017 13:47:56 UTC
--------------------

PING:
PING 124.122.192.191 (124.122.192.191) 56(84) bytes of data.

--- 124.122.192.191 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3000ms

30/04/2017 13:47:56 UTC
--------------------

PING:
PING 124.122.192.191 (124.122.192.191) 56(84) bytes of data.

--- 124.122.192.191 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3000ms

30/04/2017 13:47:56 UTC
--------------------

MTR:
Start: Sun Apr 30 13:47:57 2017
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 24.105.8.6 0.0% 10 0.6 0.7 0.6 0.9 0.0
2.|-- 24.105.30.152 0.0% 10 0.7 1.1 0.7 1.7 0.0
3.|-- 37.244.0.102 0.0% 10 1.3 1.3 1.2 1.4 0.0
4.|-- 37.244.0.34 0.0% 10 1.2 1.3 1.1 1.5 0.0
5.|-- 10gigabitethernet1-3.core1.lax1.he.net 0.0% 10 0.8 1.5 0.8 5.5 1.4
6.|-- 100ge14-1.core1.lax2.he.net 0.0% 10 8.9 13.9 1.6 24.1 7.3
7.|-- cat-telecom-public-company-ltd.10gigabitethernet10-17.core1.lax2.he.net 0.0% 10 5.7 4.0 2.2 5.7 0.9
8.|-- 61.19.9.209 0.0% 10 203.6 202.7 200.9 204.7 1.2
9.|-- 61.19.7.14 0.0% 10 198.6 197.1 195.2 198.6 1.2
10.|-- 122.155.226.18 0.0% 10 195.9 195.9 195.8 196.1 0.0
11.|-- 61-91-213-9.static.asianet.co.th 0.0% 10 196.0 196.1 196.0 196.4 0.0
12.|-- ppp-171-102-252-9.revip18.asianet.co.th 0.0% 10 209.7 209.8 209.7 210.2 0.0
13.|-- ppp-171-102-254-115.revip18.asianet.co.th 0.0% 10 217.3 198.5 196.2 217.3 6.6
14.|-- 58-97-82-3.static.asianet.co.th 0.0% 10 210.3 213.1 210.2 229.4 6.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

30/04/2017 13:47:57 UTC
--------------------

MTR:
Start: Sun Apr 30 13:47:57 2017
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 24.105.44.6 0.0% 10 0.5 0.9 0.5 3.4 0.8
2.|-- 24.105.62.148 0.0% 10 0.9 1.0 0.7 2.0 0.3
3.|-- 37.244.1.100 0.0% 10 1.4 1.4 1.3 1.5 0.0
4.|-- 37.244.1.32 0.0% 10 2.0 1.9 1.8 2.0 0.0
5.|-- 10gigabitethernet4-1.core1.chi1.he.NET 0.0% 10 1.6 4.2 1.4 11.8 3.7
6.|-- 100ge14-2.core1.msp1.he.net 0.0% 10 9.0 17.8 9.0 61.2 16.4
7.|-- 100ge8-1.core1.den1.he.net 0.0% 10 24.8 27.7 24.8 33.9 3.6
8.|-- 10ge13-1.core1.lax2.he.net 0.0% 10 51.3 54.3 50.2 61.7 4.3
9.|-- cat-telecom-public-company-ltd.10gigabitethernet10-17.core1.lax2.he.net 0.0% 10 54.5 53.4 51.5 54.8 0.9
10.|-- 61.19.9.205 0.0% 10 251.0 252.4 250.9 255.9 1.3
11.|-- 61.19.7.14 0.0% 10 254.4 253.4 251.7 254.8 0.9
12.|-- 122.155.226.18 0.0% 10 253.3 253.5 253.2 253.8 0.0
13.|-- 61-91-213-9.static.asianet.co.th 0.0% 10 254.0 254.0 253.8 254.7 0.0
14.|-- ppp-171-102-252-7.revip18.asianet.co.th 0.0% 10 254.5 254.4 254.2 254.8 0.0
15.|-- ppp-171-102-254-101.revip18.asianet.co.th 0.0% 10 254.3 254.3 254.1 254.6 0.0
16.|-- 210-86-142-55.static.asianet.co.th 0.0% 10 254.4 254.5 254.3 255.0 0.0
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

30/04/2017 13:47:56 UTC
--------------------
but 4 hours ago my friend want me to test ping to Singapore
for 3 minutes, while Im playing overwatch
ping -n 180 sgp-1.valve.net

Im disconnected
in that moment one of status said " request time out"
I try running it 2 3 times while im playing and yes..it happen.
Looking Glass process hold at 67% and...doesnt move anymoe
it stop working again at 50% but overwatch still rrunning well
Looking at those traceroutes there is some packet loss on the hops closest to you, likely caused by hardware your ISP owns, i would contact them and let them know you're experiencing issues and see if they can help resolve them
Thank you so muchhhhh!! > <
You save me@!!!!!!
after this....never this connect anymore!! OMG!!!
Thank you so much really

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