Known Issues List 2017/09/19

Bug Report
Common Problems

"When I start a match sometimes I see a squiggly line graph showing network information..."
  • This is the Net Graph. You can toggle it on and off by pressing "Shift+Ctrl+N" at the same time. It is useful for collecting information on your connection to the game, but totally makes it hard to see what you are shooting at, so I recommend having it off if you don't need it!


"I can only hear sound one one side of my headphones..."
  • Dolby Atmos is designed for use stereo headphones, but some modern headsets attempt to simulate surround using their own software which can result in various conflicting behaviors. Try disabling supplementary audio software utilities, and if that does not resolve the issue create a new thread in the Tech Support forum by following the Tech Support guidelines.


"Mei's left click causes a crash in-game and in kill cams..."
  • The particle effect emitted can cause issues on certain graphics cards if they are not using the most up-to-date drivers. Try updating your drivers to the latest version, and if the issue persists start a new thread on the Tech Support forum by following the Tech Support guidelines.


"Upon trying to connect to a match, I get stuck loading for a long period of time and I am sent back the the lobby before I get in to the match..."
  • Substantially slow load times can prevent you from successfully entering a game. Try closing back ground applications, ensuring that your anti-virus software is up-to-date, and that there are no issues with your hard drive. If the problem persists, start a new thread on the Tech Support forum by following the Tech Support guidelines.


"I am experiencing unnaturally high amounts of latency..."
  • This can be caused for a number of different reasons, some of which have already been documented on the Tech Support Forum. Please be sure to read the stickied posts in the Tech Support Forum for possible workarounds. If none of the proposed solutions work for you, create a new thread in the Tech Support forum by following the Tech Support guidelines.


"When I start a match sometimes people and weapons are invisible."
  • It is possible for a player to load into the game before some assets have been fully loaded.

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