Loot boxes: duplicate items not showing as such

Bug Report
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I reported this in another duplicate thread, but whereas that was concerned with a large number of duplicates, this is a bug where items are being awarded that I already have, but they are not appearing as duplicates and not giving any cash (in the way duplicate items should).
This appears to be happening with all loot box items (skins, voice lines, player icons and sprays). These items are not appearing as duplicates and are not appearing as "new" items either.
I first noticed this a few days ago, but I don't know if it happened before that. I have counted at least half a dozen non-registering duplicates so far.
Another loot box and the same issue - 4 items 2 of which were duplicates but not duplicates.
I'm having the exact same issue, it's quite annoying. It happened to my summer game loot boxes and the normal ones after the summer games.
Same here , already made another post and there was one where i replied in. Do u guys get refund for these dupes?
I wish there was some kind of acknowledgment about this issue, it's quite infuriating getting duplicate items without gold.
We've been reporting this since day one of the Summer event. So far I haven't seen it addressed in any way, or even acknowledged by Blizzard. Over 2 weeks without even so much as a "we're looking into it" is ridiculous and unacceptable when it comes to something like this when its paid content. I bought 100 loot boxes, I'm sure others who are having this happen have spent more than I have, and it's being ignored.Certainly not what I've come to expect from Blizzard.
Heya everybody,

Thanks for reaching out about this. Our Quality Assurance team is actually checking this out now, but hasn't been able to reproduce the issue. We haven't found anything abnormal about the accounts reporting this just yet. It looks like there haven't been many if any duplicates actually gained.

It sounds like this may be a display issue, but we'll need to get a little more information to confirm what's going on here. Can any of you get a screenshot or video of this happening and upload it somewhere, then link it to this thread? We can have our folks take a look and see what we can find.

Appreciated!
I opened boxes and they displayed 0 duplicates but i never saw a "new" tag in my hero gallery after that last box. I opened the next one today and i got two new sprays, properly tagged as such in the galley, plus 2 other voice lines that didn't show up neither as new or as a duplicate and the credit counter didn't go up either.

It's a pretty generic explaination of what occurred to me today and what i felt was happening deep into the Summer Games event; 40 boxes and not a single dupe felt too good to be true.

As i said, what triggered the alarm was opening a box, nothing was tagged as either new or duplicate, too bad i don't remember every spray i own or it would be easier to point examples.

If tomorrow i'll get the chance to play enough to open a box, i'll try to record or screenshot the process.

I hope it helps.

EDIT: Oh yeah, i have a fresh example: i opened a Doomfist career icon, tagged as new, along side the Diablo 3 Demon Hunter career icon that i'm pretty sure i unlocked it months ago, not tagged as duplicate neither as new: no credit given.
Sorry to bump this so soon but i got some screenshot (thanks god for deathmatch and fast loot boxes).

Box #1
http://imgur.com/ubOtQLD Unopened - 3845 Credits.

http://imgur.com/mQW4TvQ Loot - 3845 Credits.

http://imgur.com/8Zwroqt Main Menu - No New Tag.

http://imgur.com/SvB34Kh Mercy Highlight - Not tagged as new nor dupe (I never had this one before, so it should be new).

http://imgur.com/lZBusDg Orisa ^_^ Emote - Not tagged as new nor dupe (i'm unsure if i had this one before).

Box #2 (some screenshots went missing)

http://imgur.com/phGLTAt Unopened - 3845 Credits.

http://imgur.com/BMgNiNO Loot - 3895 Credits - 50 from the pile - Rein spray and Doomfist icon tagged as new in the Hero Gallery - Pharah's voice line "Radar" not tagged as new nor dupe.

http://imgur.com/emBhS7f Career profile - Doomfist icon properly tagged.

So, if i remember what i missed, like the mercy highlight, i can say that sometimes the new tag isn't shown and it might let players think it was a dupe but it wasn't the case. Too bad i can't remember if i had the Pharah's voice line before. It happens a box full of items isn't tagged with new items or duplicate, so we might think it was full of dupes but we weren't credited currency for that.
What I observed with box duplicates is that you get a duplicate, and the little coin above it shows for about two seconds before disappearing. Maybe that's the issue?
Thanks for that info Seifa! Let's keep them coming, the more we get the easier we can identify the problem.

So just to confirm, you didn't click to preview any of these items before taking the screenshots, correct? The new tag should not display in the collection if you click on the items once you receive them. (It basically 'clears' them as new)

Cerulean, is there any way you can take a recording of your box openings and see if you can catch that behavior in the act?
I didn't Drakuloth. I know that's the case and i avoided to mouse over them on the screen. It's a shame i lost some of the screenshots from Box #2, but i probably spammed Stamp too fast between a shot and the other.
No problem, even that information helps. Appreciated! ^^ We're keeping an eye on the thread so let us know if you all get any more examples. For the time being, it doesn't look like there were duplicates in these boxes from what we're seeing in our tools. All of your recent items have been new.

Note that it should be pretty uncommon for you to get duplicates since the Doomfist patch. Until you obtain nearly everything available at any given point in time, you should receive mostly items that you don't have yet.
I have a third box, and something interesting is going on.

Box #3

http://imgur.com/OZl0xLS - 3895 Credits.

http://imgur.com/3VAOFR9 - Loot - Dva pose and Mei's spray are signed as New - Reaper and DoomFist's voice lines aren't, but it will get good soon.

http://imgur.com/n5joALi - Hero Gallery, new tag.

http://imgur.com/VWsXBb5 - Hero Gallery Menu, new tag on Dva and Mei, no tag on Reaper and DF.

http://imgur.com/HcxKG2j - Mei's spray, new tag.

http://imgur.com/tJdFerS - Dva's pose, new tag.

http://imgur.com/8Bwfvmx - Reaper's "Back in Black" voice line isn't tagged and NOT counted to the total voices unlocked.

http://imgur.com/4rhnjKn - DF's "Must be Joking" voice line isn't tagged and NOT counted to the total voices unlocked.

So, i might not had a single dupe in three boxes, but for sure some loot isn't tagged as new and it isn't even counted as an unlock. I tried equipping and restarting my game client but DF's voice count is still at 1/12.

The plot thickens but i'm out of stamina for more grind. I hope it helps this case of "dupes not giving out credits or whatever is happening with loot boxes".

Cheers.

EDIT: Disregard the count for voice lines: it's the same for every hero. I realized it after a night of sleep... everyone starts with a base voice line that doesn't count. ^_^;
same issue ,been getting the same crap/no coin. since the summer games started..
Since the summer games started I haven't seen one "duplicate" item in about ~30 lootboxes I opened, however I have yet to see 4 "new" items in any lootbox I open. So therefore pretty sure I also have this bug.

EDIT: I also haven't received any gold for these items either. My gold counter is the same.
I have been getting this a lot and complaining about it to, hm. Like the first time I was 100% certain that I had the item before was the summer Genji skin. But then I started paying even closer attention and it definitely happened with others. I will try to take screenshots next time I can identify it happening but they definitely don't display as doubles for me when I get them, Summer Genji included. I also do not believe I received any gold for them. Will update with screenshots next time I can confirm.
You know, I didnt notice this bug at all, though I did find it strange that I never got a duplication notice. I just thought The Team had made it so duplicated were a bit more rare. was so close to buying the Junkrat skin, too.
08/30/2017 03:14 PMPosted by Drakuloth
Heya everybody,

Thanks for reaching out about this. Our Quality Assurance team is actually checking this out now, but hasn't been able to reproduce the issue. We haven't found anything abnormal about the accounts reporting this just yet. It looks like there haven't been many if any duplicates actually gained.

It sounds like this may be a display issue, but we'll need to get a little more information to confirm what's going on here. Can any of you get a screenshot or video of this happening and upload it somewhere, then link it to this thread? We can have our folks take a look and see what we can find.

Appreciated!


Ok so-- I was like 80% sure that I was getting items I already had but I thought maybe it was just part of my imagination until now. But Now I'm positive this has affected me.

The way I know this is I have a few characters that I go out of my way to try and obtain most of the items for (most notably Junkrat). Him and a few others I've received items that I swore I remember either buying outright-- or already obtained via a lootbox a while back.

But then because these wouldn't give me any credits for obtaining-- I just assumed that memory of already having the voice-line or whatever was a false one. But now that I see others complaining I'm going to go ahead and say I definitely think this is a glitch affecting a few people for some strange reason.

We're not getting credits even if we're 100% positive we already own an item. I've been watching my credits steadily because I wanted to save up to buy the Junkenstein skin so I kept watching my credit count, and I ALWAYS go thru my new items individually. So I can say without a doubt that my credits don't go up whenever I have those weird "Did'nt I already have that....?" scenarios.

Furthermore-- someone said they only encountered this bug when the Summer games started. For me this problem only seemed to arise within the last week or so. To the best of my knowledge, I don't recall any Summer Loot boxes giving me this issue.

I can only suggest that Blizzard keeps keeping note of the supposed affected accounts and looking for any similarities between the accounts.

Thanks for responding to the thread, Blizzard. (:
I think I've had the same issue but i wasn't aware of this until NOW, after the summer event. I been trying to save up gold coins to buy the skins i wanted, so I grinded for loot boxes and I kept getting grays and blues, not ever getting a duplicate AT ALL during the summer event... at least not any that came up as dupes. At the time I didn't pay attention as to what was a dupe or not since I just didn't know what sprays or voice lines I already had that should have been dupes. The only time i got any gold coins is when the loot was strait-up gold coins, i never got any from dupes.

I want to say I'm owed some gold coins for this bug, but I have no idea how much and i can't back it up with any actual proof, other than I never ANY dupes during the entire summer event. I only got slightly more than 4000 coins, enough to buy Widow's, and Tracer's skins.

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