Disconnection issue

Technical Support
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Havent dcd in three daYs, but i keep gettin placed in NA and experiencing tons of ping on my server, or the one closest to me.
experiencing continuously disconnecting while playing in America, Asia and even Europe. We only played QP but seem a lot of people get disconnected just like us during the match. Please fix it.
im more than a month beeing disconnected. please, blizzard :(
i stoped playing bc im beeing penalized over and over again.
I haven't had a smooth connection in game for over a month. the last time i had any sort of decent connection was toward the end of the halloween terror event.

I can't even try moira for to long or even get ready for the holiday event because of this crazed connection issues. To make things worse im the only one having issues when everyone else on the same connection is fine on xbox one and the same pc.
Blizzard sucks, im quitting until this issue is resolved, i recommend you all do the same, i might com back for a little if theres a gengu skin, but other than that, im not gonna play, screw you blizz, we dont need your crappy games.
Again... losing rank points and sansionated because server disconnect me to login (América, Argentina) Its completely random, this is not more fun to play if we are afraid of disconnect and lose a lot of dedicated effor ... im not playing more competitive by this.
TRACEROUTE:
traceroute to 190.17.104.100 (190.17.104.100), 15 hops max, 60 byte packets
1 10.56.100.81 (10.56.100.81) 0.327 ms 0.301 ms 0.288 ms
2 37.244.22.131 (37.244.22.131) 1.412 ms 1.495 ms 1.504 ms
3 24.105.30.162 (24.105.30.162) 1.057 ms 1.128 ms 1.188 ms
4 137.221.66.2 (137.221.66.2) 1.766 ms 1.786 ms 1.787 ms
5 137.221.68.66 (137.221.68.66) 1.773 ms 1.774 ms 1.775 ms
6 137.221.68.32 (137.221.68.32) 1.228 ms 1.141 ms 1.198 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

19/12/2017 02:37:59 UTC
--------------------

TRACEROUTE:
traceroute to 190.17.104.100 (190.17.104.100), 15 hops max, 60 byte packets
1 10.57.68.12 (10.57.68.12) 0.349 ms 0.336 ms 0.332 ms
2 37.244.23.3 (37.244.23.3) 0.519 ms 0.588 ms 0.669 ms
3 24.105.62.148 (24.105.62.148) 0.935 ms 0.988 ms 1.056 ms
4 137.221.66.8 (137.221.66.8) 2.191 ms 2.201 ms 2.201 ms
5 137.221.69.66 (137.221.69.66) 2.163 ms 2.183 ms 2.183 ms
6 137.221.69.32 (137.221.69.32) 1.813 ms 1.798 ms 1.783 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

19/12/2017 02:38:00 UTC
--------------------

PING:
PING 190.17.104.100 (190.17.104.100) 56(84) bytes of data.

--- 190.17.104.100 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3002ms

19/12/2017 02:37:59 UTC
--------------------

PING:
PING 190.17.104.100 (190.17.104.100) 56(84) bytes of data.

--- 190.17.104.100 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

19/12/2017 02:38:00 UTC
--------------------

MTR:
Start: Tue Dec 19 02:37:59 2017
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 10.56.100.81 0.0% 10 0.3 0.4 0.2 0.8 0.0
2.|-- 37.244.22.131 0.0% 10 0.7 0.9 0.4 3.1 0.6
3.|-- 24.105.30.162 0.0% 10 2.5 1.2 0.9 2.5 0.3
4.|-- 137.221.66.2 0.0% 10 1.4 1.4 1.3 1.8 0.0
5.|-- 137.221.68.66 0.0% 10 1.5 1.5 1.3 1.7 0.0
6.|-- 137.221.68.32 0.0% 10 23.3 3.4 1.1 23.3 7.0
7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/12/2017 02:37:59 UTC
--------------------

MTR:
Start: Tue Dec 19 02:37:59 2017
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 10.57.68.12 0.0% 10 0.3 0.4 0.3 1.3 0.0
2.|-- 37.244.23.3 0.0% 10 0.9 0.6 0.5 0.9 0.0
3.|-- 24.105.62.148 0.0% 10 1.1 1.2 0.9 2.2 0.3
4.|-- 137.221.66.8 0.0% 10 2.1 2.2 1.9 2.6 0.0
5.|-- 137.221.69.66 0.0% 10 2.2 2.1 2.0 2.2 0.0
6.|-- 137.221.69.32 0.0% 10 1.8 6.1 1.6 31.7 9.4
7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/12/2017 02:37:59 UTC
--------------------
TRACEROUTE:
traceroute to 181.166.0.145 (181.166.0.145), 15 hops max, 60 byte packets
1 10.56.70.56 (10.56.70.56) 0.243 ms 0.232 ms 0.232 ms
2 37.244.22.3 (37.244.22.3) 0.688 ms 0.709 ms 0.710 ms
3 24.105.30.148 (24.105.30.148) 2.148 ms 2.174 ms 2.174 ms
4 137.221.66.0 (137.221.66.0) 2.174 ms 2.182 ms 2.185 ms
5 137.221.68.66 (137.221.68.66) 2.169 ms 2.170 ms 2.172 ms
6 137.221.68.32 (137.221.68.32) 2.145 ms 1.435 ms 1.417 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

19/12/2017 02:38:53 UTC
--------------------

TRACEROUTE:
traceroute to 181.166.0.145 (181.166.0.145), 15 hops max, 60 byte packets
1 10.57.100.13 (10.57.100.13) 1.588 ms 1.565 ms 1.562 ms
2 37.244.23.130 (37.244.23.130) 1.562 ms 1.563 ms 1.563 ms
3 24.105.62.146 (24.105.62.146) 1.562 ms 1.604 ms 1.673 ms
4 137.221.66.8 (137.221.66.8) 2.747 ms 2.853 ms 2.971 ms
5 137.221.69.66 (137.221.69.66) 2.609 ms 2.625 ms 2.628 ms
6 137.221.69.32 (137.221.69.32) 1.886 ms 1.342 ms 1.310 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

19/12/2017 02:38:53 UTC
--------------------

PING:
PING 181.166.0.145 (181.166.0.145) 56(84) bytes of data.

--- 181.166.0.145 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

19/12/2017 02:38:53 UTC
--------------------

PING:
PING 181.166.0.145 (181.166.0.145) 56(84) bytes of data.

--- 181.166.0.145 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3003ms

19/12/2017 02:38:53 UTC
--------------------

MTR:
Start: Tue Dec 19 02:38:53 2017
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 10.56.100.81 0.0% 10 0.3 0.3 0.2 0.8 0.0
2.|-- 37.244.22.131 0.0% 10 0.5 0.9 0.4 4.1 1.0
3.|-- 24.105.30.148 0.0% 10 1.4 1.4 1.0 2.2 0.0
4.|-- 137.221.66.0 0.0% 10 1.5 1.6 1.4 1.7 0.0
5.|-- 137.221.68.70 0.0% 10 1.4 1.4 1.3 1.6 0.0
6.|-- 137.221.68.34 0.0% 10 1.5 4.0 1.1 27.6 8.3
7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/12/2017 02:38:53 UTC
--------------------

MTR:
Start: Tue Dec 19 02:38:54 2017
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 10.57.100.13 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.23.130 0.0% 10 0.5 0.6 0.4 0.9 0.0
3.|-- 24.105.62.146 0.0% 10 0.9 1.2 0.8 2.2 0.3
4.|-- 137.221.66.8 0.0% 10 2.0 2.1 2.0 2.4 0.0
5.|-- 137.221.69.66 0.0% 10 2.1 2.1 2.0 2.2 0.0
6.|-- 137.221.69.32 0.0% 10 1.2 2.0 1.1 5.8 1.4
7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/12/2017 02:38:53 UTC
--------------------
11/12/2017 05:32 PMPosted by Ibaraius
SolidGround

Stop playing competitive. If you know there is a connection issue, you should stop playing competitive. If you can provide the requested files, it would be helpful.


11/12/2017 06:38 PMPosted by WyomingMyst
Thank everyone for posting their MTRs and Traceroutes. While I am not one of the Support Agents, I am reading the results confident to say there is something screwy with the Internet node after the one Amazon Web Services IP. So please if you live in the South Amercian region (particularly Argentina), keep testing and posting results here.

As always, avoid competitive play if you are seeing these issues, Blizzard will not restore any lost SR or reverse any penalty per to competitive rules.


Ok, as long as the problems are solved The money spent on the game is not lost. Oh, no... It's been more than a month. How much longer should we wait?
So... did they fix this?
Yes this issue has since been resolved. If you continue to see any connection issues please troubleshoot Here and post up a WinMTR in a new thread if the issue continues. Thank you! (Locking this thread as the issue has since been resolved.)

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