Do you think Overwatch team simply not have enough people?

General Discussion
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Blizzard has a chronic issue with bad communication/slow management.
09/28/2017 07:49 AMPosted by Fartacus
Damn there are a few very insightful posts here.


I agree. I'm happy at least a few people understand not everything can just be laid at Jeff's feet. Regardless of what we think he, as well as all the OW Dev team have bosses they need to answer too as well. I mean theoretically anything they want to change or add can be vetoed by someone above them.

I do believe a little more answering would help alleviate some of the pressure off them from people on the forums feeling ignored. That said just blaming OW Dev for simply not caring I don't feel is fair.
09/27/2017 08:38 AMPosted by Fondue
Most of the posts/complains don't actually require a response.
1000+ comments n a post about ana n response.
response about whos piloting dropships with 4 comments response is ray blue post
That actually makes perfect sense.
Yeah I get that. Like I've said a couple times for any Overwatch Devs who read this. A response doesn't need to be an exact answer.

"We hear your concerns about Ana. We're looking into it to see what we can do."

I fully understand you'll get backlash from something like this but I ask you to understand. If nothing else look at this thread. You have some very smart and understanding people on this forum. They'll understand and appreciate the response. Just remember a lot of people on this forum are speaking out of emotion. No matter how much they post "This game sucks" or "I'm quitting forever." They continue to play because at the end of the day you still made a fun, FPS team based game.
09/28/2017 10:16 AMPosted by Vánagandr
Yeah I get that. Like I've said a couple times for any Overwatch Devs who read this. A response doesn't need to be an exact answer.

"We hear your concerns about Ana. We're looking into it to see what we can do."

I fully understand you'll get backlash from something like this but I ask you to understand. If nothing else look at this thread. You have some very smart and understanding people on this forum. They'll understand and appreciate the response. Just remember a lot of people on this forum are speaking out of emotion. No matter how much they post "This game sucks" or "I'm quitting forever." They continue to play because at the end of the day you still made a fun, FPS team based game.
I agree I mean I would jsut like some response saying their looking into it or even if there not looking into It I would defend them either way if we atleast got a response on certain issues that really do need some addressing.
09/28/2017 10:09 AMPosted by Silentdeath
09/27/2017 08:38 AMPosted by Fondue
Most of the posts/complains don't actually require a response.
1000+ comments n a post about ana n response.
response about whos piloting dropships with 4 comments response is ray blue post


Agreed. This is exactly what i meant in a post I made yesterday on this topic but ended up being down voted for what ever reason.

09/27/2017 07:11 PMPosted by TheRugester
09/27/2017 06:38 PMPosted by Parker
...

The forums are here for us to discuss the game and for them to occasionally respond only when they feel to. They don't need to respond to every post but I can assure you from years of experience with this company someone out there is being paid to read all the things posted, good or bad, and relay the stuff worth discussing to the development team.

The forums aren't here to communicate directly with the devs. If that's how you're using the forums, then you're wasting your time. You use it to discuss the game with other players. That's how every blizzard forum has and will continue to be operated.


Yea and 90% of the time as soon as you say something needs change or you have a great idea with hundreds of likes, you get your thread closed and directed to post your thoughts on another thread that has 90 down votes on it.

And then you have the devs who come on here to respond to stuff but 90% of the time its on crap such as "what was your fav game when growing up?" instead of commenting on real issues with the game.
Since we're talking a bit about the place of the forums now, or at least in vague relation to the original topic of there not being enough Devs...

Why isnt there more specific sections for the forums?

Why is there so 'fan creations' section, why is everything delegated to just General, Competitive, and Bugs. It would be so much nicer for me as a forums goer to have access to more specific channels of discussion, I am not saying we need an 'rp' forum because that will get out of hand really quickly...

The answer to this question, with the context of this entire thread now feels kind of obvious...
09/27/2017 07:45 PMPosted by Phillip
Compare the Overwatch playerbase to Diablo's, WoW's, Starcraft's, or Warcraft's. The communities for those games are downright SAINTLY compared to Overwatch's.

Clearly you know nothing about Diablo III...
In Overwatch we have it good compared to that game. 7 years in development, 5 years since release and it's still crap...
This remind me of the TRS forum (when Evolve was still active), we had answers almost every day from different developers (on issues, balance, incoming content, and even on non-related Evolve things) and we are talking about Turtle Rock Studios, not Blizzard.
There really is an issue with Blizzard, and their lack of response is nothing but scary.
I'm just sad that hots gets better overwatch skins than the actual game does.
and the pc culture to make everything as non-offensive as possible is bs too.
I'm sure a big part of the recent silence is everyone is busy with BlizzCon coming up. Doesn't stop it from being frustrating.

As for HotS skins. That's not OW fault. The simple fact is HotS is a less pretty game. Character models are MUCH smaller and have much less polygons and resolution. Which means skins can be churned out MUCH faster.
For a game that has a one off cost and no ongoing cost, I think they have more than enough people.
I don't think it's a shortage of staff but the shortage of people who can make correct calls at the top. I'm sure many good suggestions are handled by people at the bottom, but whoever calls shots obviously doesn't have it cut out for them.

Simply judging from the amount of terrible changes brought forth over the past few months.
When we launched Overwatch in May of 2016 our team comprised 70 developers. When I say developers, I am specifically talking about artists, engineers, producers, sound/music designers and game designers. We're now at just north of 100 developers. We do have a few open roles (you can check our job site for these) but we mostly feel pretty good about the size of the team in regards to the things we'd like to accomplish. One of the things we value as a team is the concept of doing more with less. Even though I wouldn't say we're necessarily a "small" team as modern development standards go, we're certainly not an overly large team either.

We view ourselves as artists and craftspeople and we like to avoid that feeling of being "cogs in a large machine". We like the fact that we own Overwatch together as a unified team with a shared, collective vision. There is not one person -- or select people -- who dictates what we do. We're not peons of some visionary -- just implementing his or her vision -- and we're certainly not beholden to any corporate "overlords" telling us what we can or cannot do. We are 100+ game developers who absolutely love playing and making Overwatch.

The day we announced/launched/put OW into Beta, the game belonged to a large community. And we truly do see ourselves as the custodians -- not overlords -- of the game and community. With that said, something that no one can ever take from us is that the 100 or so of us on the team created something together that we truly believe in and stand behind. We have poured our hearts and souls into a game that we believe is special. We've staked our names and our careers on it. We try -- every waking hour -- to show how much love and magic we believe Overwatch can represent.

Since the day we have launched, we've only increased our efforts and dedication. Overwatch is a 24/7, 365 days a year affair for us. Overwatch doesn't stop because it's 5 o'clock on a Friday evening. Overwatch doesn't stop because it's our kids' birthday.

Do we do everything right? Certainly not. The 100 members of the OW team are *far* more critical than most of you of the game on a good day (although we're a little more professional about how we express our criticism). You will never meet one of us who says, "the game is perfect". We have no shortage of ideas of how to make the game better and we are lucky enough to show up to work every day and try to make those things happen.

We've built the team around the people who we consider to be the top developers in the entire industry. And because of that, we view them as amazing, creative individual contributors and not just "mindless implementers" who can be easily multiplied to increase output.

While most players have a few "causes" that they focus on, we - the team - care about *literally* every experience that has anything to do with OW. We care about where a button on the screen goes, what sound it makes, what color it is. We care about what the email says to a player who has just been banned. We care about constantly trying to improve ping times worldwide and server up time. We care about what Mei says when she is sad. We care about the integrity of Top 500 play, the tournament rules for esports, how big the OW logo is on a backpack. We care about all 26 heroes equally.

Each of us wants to be involved and contribute to all of these things plus 10,000 other OW-related things that come up each day. We are the 100 people who created the experience and whether it is good or bad, that's on us. We know we're only as good as our last patch.

Our passion and love is for making and playing Overwatch. Things like posting on the forums -- for many of us -- is not a normal or core part of our job. From Day 1, we felt like we wanted to be a development team that communicated more openly with our player base. We tried to make as many posts on these forums as possible. Our intention -- more than anything -- was show a presence and let you know that we're listening. We're not naive enough to think that we can sufficiently address each player's concerns here. But we do want you to know that we -- the OW development team -- are here with you, listening.

We try to do other things to let you know that we're part of this community as well. We make Developer Update videos so we can talk directly to you and explain what we're doing and why we're making decisions. We do not hide behind online handles or layers of Community Managers and PR Spokespeople.

Developers speak to you directly, using our real names.

And if you'll allow me to speak openly for a moment -- it's scary. Overall, the community is awesome to us. But there are some pretty mean people out there. All of our developers are free to post on these forums. Very few of us actually do because it's extremely intimidating and/or time consuming. It's very easy to post the wrong thing and make a "promise" to the community that no one intended to make. Once we say we're working on something, we're not allowed to "take it back". It's set in stone.

Also, because we are open with you and do not hide behind an anonymous handle (like all of you have the luxury of doing), we often times get personally attacked and threatened.

Most great developers I know just love being head's down making or playing games. The "public speaking/posting" part of the job is downright scary and intimidating. It often feels like there is no winning.

As a result, there are a small few of us who do most of the posting here. Two weeks ago, I was offsite all week without posting access (I cannot make forum posts from my phone for security reasons). The week after that, I came into the office 1 hour later than I normally do (I was feeling extremely fatigued and rather than waking up at 5:40am like I do most days, I woke up at 6:30am). The end result was that for 2 weeks I haven't posted at my normal rate. I apologize that it's been a quiet two weeks but that doesn't mean that we -- the OW team -- haven't been working just as hard as we always do and are not dedicated to making this game great.

Just because there are "a lot of threads" or "a lot of upvotes" about a certain topic, does not mean we're not paying extremely close attention to not only the community feedback -- but more importantly -- the game itself.

Of course the team talks about Mercy. Of course we talk about Ana. But we talk about all of the heroes. If we post, "we're talking about Mercy" immediately there is an expectation that she is going to be radically changed in the next patch when the truth is, we might just leave her how she is for a while. We're not allowed to post that here without our bosses (and I am talking literally here) receiving emails from some of you demanding we be fired. It's not exactly what I would call a safe environment for creative people to openly express their thoughts and feelings.

Anyway, we always appreciate feedback when it is expressed in an open, direct and constructive way. Player feedback is what has made this game great. We will try to communicate as much as we can. We love being a part of the community and we don't ever want to view ourselves or be viewed as being separate or removed from that.

Thanks for being patient with us.
Highly Rated
09/29/2017 09:40 AMPosted by Jeff Kaplan

Thanks for being patient with us.


And thank you for the response and work on the game!
Highly Rated
09/29/2017 09:40 AMPosted by Jeff Kaplan
When we launched Overwatch in May of 2016 our team was comprised of 70 developers. When I say developers, I am specifically talking about artists, engineers, producers, sound/music designers and game designers. We're now at just north of 100 developers. We do have a few open roles (you can check our job site for these) but we mostly feel pretty good about the size of the team in regards to the things we'd like to accomplish. One of the things we value as a team is the concept of doing more with less. Even though I wouldn't say we're necessarily a "small" team as modern development standards go, we're certainly not an overly large team either.

We view ourselves as artists and craftspeople and we like to avoid that feeling of being "cogs in a large machine". We like the fact that we own Overwatch together as a unified team with a shared, collective vision. There is not one person -- or select people -- who dictates what we do. We're not peons of some visionary -- just implementing his or her vision -- and we're certainly not beholden to any corporate "overlords" telling us what we can or cannot do. We are 100+ game developers who absolutely love playing and making Overwatch.

The day we announced/launched/put OW into Beta, the game belonged to a large community. And we truly do see ourselves as the custodians -- not overlords -- of the game and community. With that said, something that no one can ever take from us is that the 100 or so of us on the team created something together that we truly believe in and stand behind. We have poured our hearts and souls into a game that we believe is special. We've staked our names and our careers on it. We try -- every waking hour -- to show how much love and magic we believe Overwatch can represent.

Since the day we have launched, we've only increased our efforts and dedication. Overwatch is a 24/7, 365 days a year affair for us. Overwatch doesn't stop because it's 5 o'clock on a Friday evening. Overwatch doesn't stop because it's our kids' birthday.

Do we do everything right? Certainly not. The 100 members of the OW team are *far* more critical than most of you of the game on a good day (although we're a little more professional about how we express our criticism). You will never meet one of us who says, "the game is perfect". We have no shortage of ideas of how to make the game better and we are lucky enough to show up to work every day and try to make those things happen.

We've built the team around the people who we consider to be the top developers in the entire industry. And because of that, we view them as amazing, creative individual contributors and not just "mindless implementers" who can be easily multiplied to increase output.

While most players have a few "causes" that they focus on, we - the team - care about *literally* every experience that has anything to do with OW. We care about where a button on the screen goes, what sound it makes, what color it is. We care about what the email says to a player who has just been banned. We care about constantly trying to improve ping times worldwide and server up time. We care about what Mei says when she is sad. We care about the integrity of Top 500 play, the tournament rules for esports, how big the OW logo is on a backpack. We care about all 26 heroes equally.

Each of us wants to be involved and contribute to all of these things plus 10,000 other OW-related things that come up each day. We are the 100 people who created the experience and whether it is good or bad, that's on us. We know we're only as good as our last patch.

Our passion and love is for making and playing Overwatch. Things like posting on the forums -- for many of us -- is not a normal or core part of our job. From Day 1, we felt like we wanted to be a development team that communicated more openly with our player base. We tried to make as many posts on these forums as possible. Our intention -- more than anything -- was show a presence and let you know that we're listening. We're not naive enough to think that we can sufficiently address each player's concerns here. But we do want you to know that we -- the OW development team -- are here with you, listening.

We try to do other things to let you know that we're part of this community as well. We make Developer Update videos so we can talk directly to you and explain what we're doing and why we're making decisions. We do not hide behind online handles or layers of Community Managers and PR Spokespeople.

Developers speak to you directly, using our real names.

And if you'll allow me to speak openly for a moment -- it's scary. Overall, the community is awesome to us. But there are some pretty mean people out there. All of our developers are free to post on these forums. Very few of us actually do because it's extremely intimidating and/or time consuming. It's very easy to post the wrong thing and make a "promise" to the community that no intended to make. Once we say we're working on something, we're not allowed to "take it back". It's set in stone.

Also, because we are open with you and do not hide behind an anonymous handle (like all of you have the luxury of doing), we often times get personally attacked and threatened.

Most great developers I know just love being head's down making or playing games. The "public speaking/posting" part of the job is downright scary and intimidating. It often feels like there is no winning.

As a result, there are a small few of us who do most of the posting here. Two weeks ago, I was offsite all week without posting access (I cannot make forum posts from my phone for security reasons). The week after that, I came into the office 1 hour later than I normally do (I was feeling extremely fatigued and rather than waking up at 5:40am like I do most days, I woke up at 6:30am). The end result was that for 2 weeks I haven't posted at my normal rate. I apologize that it's been a quiet two weeks but that doesn't mean that we -- the OW team -- haven't been working just as hard as we always do and are not dedicated to making this game great.

Just because there are "a lot of threads" or "a lot of upvotes" about a certain topic, does not mean we're not paying extremely close attention to not only the community feedback -- but more importantly -- the game itself.

Of course the team talks about Mercy. Of course we talk about Ana. But we talk about all of the heroes. If we post, "we're talking about Mercy" immediately there is an expectation that she is going to be radically changed in the next patch when the truth is, we might just leave her how she is for a while. We're not allowed to post that here without our bosses (and I am talking literally here) receiving emails from some of you demanding we be fired. It's not exactly what I would call a safe environment for creative people to openly express their thoughts and feelings.

Anyway, we always appreciate feedback when it is expressed in an open, direct and constructive way. Player feedback is what has made this game great. We will try to communicate as much as we can. We love being a part of the community and we don't ever want to view ourselves or be viewed as being separate or removed from that.

Thanks for being patient with us.
Bluepost PogChamp
woah!!
Highly Rated
That's very nice to hear Jeff. Though I'm pretty sure most of the sane people here already knew you guys had your hearts on the right place.

That said I look forward to future changes and improvements but a lot of us care greatly about how the game is now.

Everyone else, get ready for the picking apart, paraphrasing and misquoting that's going to go on in the dank reaction threads!

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